IBM IntelliStation M Pro 6220, User Manual

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Table 4. POST error messages (continued)
POST message Description
1962 No valid startup devices were found. The system cannot find the startup drive or operating
system.
Action: Be sure that the drive you want to start from is in the startup sequence.
1. Select Start Options from the Configuration/Setup Utility program main menu. If you are
unable to set the startup sequence, call for service.
2. Check the list of startup devices in the Startup device data fields. Is the drive you want to
start from in the startup sequence?
Yes Exit from this screen; then, select Exit Setup to exit the Configuration/Setup
menu. Go to step 3..
No Follow the instructions on the screen to add the drive; then, save the changes and
exit the Configuration/Setup menu. Restart the computer.
3. Is an operating system installed?
Yes Turn off the computer. Go to step 4.
No Install the operating system in your computer; then, follow your operating-system
instructions to shut down and restart the computer.
4. During computer startup, watch for messages indicating a hardware problem.
If the same error message appears, call for service.
2462 A video memory configuration error occurred.
Action: Call for service.
5962 An IDE CD-ROM configuration error occurred.
Action: Check the signal and power cable connections to the CD-ROM drive.
If the problem remains, call for service.
8603 An error occurred during the mouse (pointing device) controller test. The addition or removal of
a mouse, or a failing system board can cause this error.
Note: This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the computer for at least 5 seconds; then, turn it back on.
Action: Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1. Turn off the computer.
2. Disconnect the mouse from the computer.
3. Turn on the computer.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the problem
remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
00012000 Processor machine check.
Action: Take the following steps to correct the problem:
1. Update the system BIOS code.
2. If the problem remains, replace the microprocessor.
00180200 A PCI adapter has requested an I/O address that is not available, or the PCI adapter might be
defective.
Action: Take the following steps to correct the problem:
1. Make sure that the I/O address for the PCI adapter and all other adapters are set correctly
in the Configuration/Setup Utility program.
2. If the I/O port resource settings are correct, the PCI adapter might be defective. Call for
service.
00180700 xxxxyyyy Planar PCI device does not respond or disabled by user (where xxxx is the PCI
vendor ID and yyyy is the PCI device ID).
Action: Start the Configuration/Setup Utility program, select Devices and I/O Ports , and
make sure that the device is enabled. If the problem remains, call for service.
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IBM IntelliStation M Pro Types 6220 and 6230: User’s Guide