IBM FlashSystem 840, Installation Manual

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If you call from somewhere other than the US or Canada, you must choose the
hardware option when calling for assistance. When calling IBM for service
regarding the product, follow these guidelines for the hardware :
Hardware option
Provide the serial number and appropriate 4-digit machine type.
In the US and Canada, hardware service and support can be extended to 24x7 on
the same day. The base warranty is 9x5 on the next business day.
Getting help online
You can find information about products, solutions, partners, and support on the
IBM website.
To find up-to-date information about products, services, and partners, visit the IBM
website at .
Before you call
Make sure that you have taken steps to try to solve the problem yourself before
you call.
Some suggestions for resolving the problem before calling IBM Support include:
v
Check all cables to make sure that they are connected.
v
Check all power switches to make sure that the system and optional devices are
turned on.
v
Use the troubleshooting information in your system documentation. The
troubleshooting section of the information center contains procedures to help
you diagnose problems.
v
Go to the IBM Support website at to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Using the documentation
Information about your IBM storage system is available in the documentation that
comes with the product.
That documentation includes printed documents, online documents, readme files,
and help files in addition to the information center. See the troubleshooting
information for diagnostic instructions. The troubleshooting procedure might
require you to download updated device drivers or software. IBM maintains pages
on the web where you can get the latest technical information and download
device drivers and updates. To access these pages, go to and follow the
instructions. Also, some documents are available through the IBM Publications
Center.
Sign up for the Support Line Offering
If you have questions about how to use and configure the machine, sign up for the
IBM Support Line offering to get a professional answer.
The maintenance supplied with the system provides support when there is a
problem with a hardware component or a fault in the system machine code. At
times, you might need expert advice about using a function provided by the
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FlashSystem 840: Installation Guide