IBM eServer 445 xSeries, Installation Manual

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Device Suggested action
The screen is blank. Verify that:
v The server power cord is plugged into the server and a working electrical outlet.
v The monitor cables are connected properly.
Note: For server models that come with a Remote Supervisor Adapter II-EXA
installed, the integrated video controller on the server is disabled. You must
connect the monitor to the video port on the Remote Supervisor Adapter II-EXA.
v The monitor is turned on and the brightness and contrast controls are adjusted
correctly.
Note: When two servers are connected in a 16-way configuration, the
DVD-ROM, diskette drive, keyboard port, USB ports (except for Remote
Supervisor Adapter II-EXA functionality), mouse, and video are disabled on the
secondary server.
If the problem remains, call for service.
Only the cursor appears. Call for service.
Wavy, unreadable, rolling,
distorted screen, or screen jitter.
If the monitor self-tests show the monitor is working properly, consider the location
of the monitor. Magnetic fields around other devices (such as transformers,
appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
(Moving a color monitor while it is turned on might cause screen discoloration.)
Then move the device and the monitor at least 305 mm (12 in.) apart. Turn on the
monitor.
Notes:
1. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, see
your IBM reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on the
screen.
If the wrong language is displayed, update the BIOS code with the correct
language.
If the problem remains, call for service.
Option Verify that:
v
The option is designed for the server. See the “Server Support” flowchart on the
inside of the front cover for information about obtaining ServerProven
compatibility information from the World Wide Web.
v You followed the installation instructions that came with the option.
v The option is installed correctly.
v You have not loosened any other installed options or cables.
v You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that was just
installed does not work.
Chapter 6. Solving problems
73