IBM BladeCenter S Problem Determination And Service Manual Download Page 62 | Manualshive

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3.

Contact IBM support.

Service processor communication (SP COMM) errors displayed
for a blade server

When a blade server is installed in the BladeCenter S chassis, the advanced
management module initiates communication with the service processor on the
blade server. Disruptions in this communications results in service processor
communication errors being logged in the advanced management module event
log. These errors are typically caused by problems in firmware or configuration
(either on the advanced management module or on the blade server).

Problem

You installed a new blade server in the BladeCenter S chassis, and the advanced
management module log is displaying service processor communication errors.

Investigation

Perform these steps to resolve the problem:

1.

Verify that the blade server machine type and service processor (or BMC)
firmware level is supported by the BladeCenter S chassis.

a.

Check to see if there are any other working blade servers that are the same
machine type and firmware level.

b.

Go to the IBM support Web site and verify that the advanced management
module firmware and the blade server service processor (BMC) firmware
supports the blade server. If not, update the advanced management module
and blade server firmware.

1)

Go to http://www.ibm.com/support/.

2)

In the choose support type field, select

BladeCenter

and click

Go

.

3)

Under Popular links, select

Software and Device Drivers

.

4)

Under BladeCenter device driver file matrices, select the appropriate
blade server.

2.

Log in to the advanced management module Web interface and view the event
log to determine how many blade servers are having service processor
communications errors. If multiple blade servers have having service processor
communications errors, restart the advanced management module. If that
resolves the error, continue monitoring the advanced management module for
these errors.

3.

Install the blade server into a blade server bay that is known to be working in
another BladeCenter S chassis that has a working blade server of the same
machine type. If the blade server works, the problem might be the blade server
bay on the BladeCenter S chassis. Contact IBM support.

4.

Check the IBM Support Web site to see if advanced management module
firmware updates or blade server service processor firmware updates address
the error. If not, contact IBM support.

5.

Update the service processor firmware on the blade server. If the failure occurs
during the update process or the problem persists after updating the firmware,
replace the planar on the blade server.

48

BladeCenter S Type 7779/8886: Problem Determination and Service Guide

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Summary of Contents for BladeCenter S

Page 1: ...IBM BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 2: ......

Page 3: ...IBM BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 4: ...BM Systems Environmental Notices and User Guide on the IBM Documentation CD The most recent version of this document is available at http www 947 ibm com systems support Ninth Edition October 2012 Copyright IBM Corporation 2007 2012 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...ew parts listing 75 Rear view parts listing 76 Power cords C14 power module 77 Power cords C20 power module 79 Removing and replacing CRUs 81 Removing a bezel 81 Installing a bezel 82 Removing the media tray 83 Installing the media tray 84 Removing the DVD drive 85 Installing the DVD drive 85 Removing the battery backup unit 86 Installing the battery backup unit 87 Removing an advanced management ...

Page 6: ...A statement 123 Japan VCCI Class A statement 124 Japan Electronics and Information Technology Industries Association JEITA statement 125 Korea Communications Commission KCC statement 125 Russia Electromagnetic Interference EMI Class A statement 125 People s Republic of China Class A electronic emission statement 125 Taiwan Class A compliance statement 126 Index 127 iv BladeCenter S Type 7779 8886 ...

Page 7: ...ukt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Copyright IBM Corp 2007 2012 v ...

Page 8: ...al circuit v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge Do not use this type of mat to protect yourself from electrical shock v Do not work alone under hazardous conditions or near equipment that has hazardous voltages v Locate the emergency power off EPO switch disconnecting switch or electrical outlet so that you can turn off the power quickly in t...

Page 9: ...or attachment of non IBM features or options that are not addressed in this section If you identify an unsafe condition you must determine how serious the hazard is and whether you must correct the problem before you work on the product Consider the following conditions and the safety hazards that they present v Electrical hazards especially primary power Primary voltage on the frame can cause ser...

Page 10: ...ge caution or danger statement with translated versions of the caution or danger statement in the Safety Information document For example if a caution statement is labeled Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this documentation before you perform the procedures Read any addi...

Page 11: ...ct and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlet 5 Turn device ON 1 Turn everything OFF 2 First remove power cords from outlet 3 Remove signal cables from conn...

Page 12: ...stments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product Laser Klasse 1 Laser Klass...

Page 13: ...entially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your device for electrical specifications Statement 21 CAUTION Hazardous energy is present when the blade is connected to the power source Always replace the blad...

Page 14: ...emove all electrical current from the device ensure that all power cords are disconnected from the power source Rack Safety Information Statement 2 DANGER v Always lower the leveling pads on the rack cabinet v Always install stabilizer brackets on the rack cabinet v Always install servers and optional devices starting from the bottom of the rack cabinet v Always install the heaviest devices in the...

Page 15: ...ards to add network interfaces or storage through I O modules SAS expansion cards provide access through SAS connectivity modules or SAS RAID controller modules that are installed in I O bays 3 and 4 to the hard disk drives in the BladeCenter S chassis Note SAS connectivity modules support the use of SAS or SATA hard disk drives SAS RAID controller modules support the use of SAS hard disk drives o...

Page 16: ...e storage modules in the BladeCenter S chassis if both storage modules are installed v Systems management The advanced management module is used to communicate with the service processor in each blade server to provide system monitoring event recording and alerts You can manage the BladeCenter S chassis its devices and the blade servers remotely Related documentation In addition to this document t...

Page 17: ...BladeCenter Documentation CD contains documentation for your BladeCenter S chassis in Portable Document Format PDF and includes the IBM Documentation Browser to help you find information quickly Hardware and software requirements The IBM BladeCenter Documentation CD requires the following minimum hardware and software v Microsoft Windows NT XP Windows 2000 or Red Hat Linux v 100 MHz microprocessor...

Page 18: ...to use the xpdf search function within the document Click Help for detailed information about using the Documentation Browser Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document which is on the IBM BladeCenter Documentation CD Each statement is numbered for reference to the corresponding statement in yo...

Page 19: ...ection v Secure Sockets Layer SSL security for remote management access v Lightweight Directory Access Protocol LDAP Predictive Failure Analysis PFA alerts v Fan modules v Blade dependent features Size 7 U v Height 306 3 mm 12 in v Depth 733 4 mm 28 9 in v Width 444 mm 17 5 in v Weight Fully configured weight with blade servers approximately 108 86 kg 240 lb Empty chassis without modules or blade ...

Page 20: ...dule and the hard disk drives installed in that storage module are commonly referred to as integrated shared storage because this storage is integrated in the BladeCenter S chassis and shared among the blade servers in the BladeCenter S system Each storage module can support up to six hot swap 3 5 inch hard disk drives If you are installing SAS connectivity modules both SAS and SATA hard disk driv...

Page 21: ...ntrols access to storage module 1 and the module in I O module bay 4 controls access to storage module 2 SAS RAID controller module Two SAS RAID controller modules must be installed one in I O module bay 3 and the other in I O module bay 4 Each SAS RAID controller module will have access to both storage modules for high availability v A SAS expansion card in each of the blade servers which provide...

Page 22: ...red up and available The mirrored array is accessible during resynchronization although performance may be slightly slower Solid when there is a drive failure Media tray The media tray contains the DVD drive which can be either a CD RW DVD ROM drive or a DVD RW drive and two USB v2 0 ports which are shared by the blade servers The media tray also contains two battery backup units which provide bac...

Page 23: ...blue It has been turned on by the system administrator to aid in visually locating the BladeCenter S chassis You can turn off the location LED throught the Web interface or the IBM Director console Over temperature Lit amber The temperature in the BladeCenter S chassis exceeds the temperature limits or a blade server reports an over temperature condition The BladeCenter S chassis might have alread...

Page 24: ... located in the media tray when you install SAS RAID controller modules The battery backup unit in battery backup bay 1 provides backup support for the SAS RAID controller module in I O module bay 3 the battery backup unit in battery backup bay 2 provides backup support for the SAS RAID controller module in I O module bay 4 Note Both battery backup units are required if you install SAS RAID contro...

Page 25: ...rmation Center which is at http publib boulder ibm com infocenter systems index jsp To access the blade server documentation from this site click Systems hardware BladeCenter information Blade servers To determine which blade servers are compatible with the BladeCenter S chassis see the IBM ServerProven Web site at http www ibm com servers eserver serverproven compat us eserver html Controls and i...

Page 26: ...ia tray If there is no response when you press the media tray select button use the advanced management module to determine whether local control has been disabled on the blade server Power control button This button is behind the control panel door Press this button to turn on or turn off the blade server The power control button has effect only if local power control is enabled for the blade ser...

Page 27: ... BladeCenter S chassis that support KVM It controls the following connections v A serial port for a local connection to another computer such as a notebook computer v The external video and USB connections for keyboard and mouse v A 10 100 Mbps Ethernet connection The advanced management module communicates with the service processor also called the baseboard management controller or BMC in each b...

Page 28: ...ement module indicators and controls The advanced management module has several LEDs that you can use to obtain status about the advanced management module and the Ethernet connection Release handle OK TX RX LINK Power on LED Activity LED Error LED Reset Port link LED Port activity LED The following advanced management module LEDs provide status information about the advanced management module and...

Page 29: ...e fan modules operate at full speed while the advanced management module is initializing Attention If you push the paper clip in all the way and hold it for approximately 10 seconds the advanced management module will be reset to the default configuration Therefore you should always make sure that you save your current configuration before resetting the advanced management module For more informat...

Page 30: ... connect a mouse and keyboard or other USB devices Unlike the USB connectors on the media tray these connectors are shared by the blade servers through the BladeCenter Keyboard Video Mouse KVM interface The KVM interface owns these ports Note If you connect a USB storage device to these connectors the blade server has ownership of the media tray and can access the device To switch ownership of the...

Page 31: ... Release handle Serial pass thru module 1 8 Contact pin number Signal name Signal direction 1 RTS Request to send Output from blade server 2 Not used n a 3 RXD Receive data Input to blade server 4 GND Ground n a 5 Not used n a 6 TXD Transfer data Output from blade server 7 Not used n a 8 CTS Clear to send Input to blade server Chapter 1 Introduction 17 ...

Page 32: ...en Web site at http www ibm com servers eserver serverproven compat us eserver html I O module bay 1 I O module bay 1 supports any standard Ethernet or pass thru module that connects to the two integrated Ethernet controllers in each of the blade servers Note This I O module bay is wired differently from I O module bay 1 in a BladeCenter E or BladeCenter H chassis I O module bay 2 I O module bay 2...

Page 33: ...shared storage The two bays also support Ethernet switch modules Fibre Channel switch modules and pass thru modules optical and copper if the storage modules are not being used Important I O module bays 3 and 4 must both contain the same type of switch either SAS connectivity modules SAS RAID controller modules Ethernet switch modules pass thru modules or Fibre Channel switch modules Power modules...

Page 34: ... will be disabled Indicators and controls There are three LEDs on each power module AC power Lit green Power is being supplied to the power module DC power Lit green Power is being supplied from the power module to the BladeCenter S chassis midplane Fault Lit amber There is a fault with the power module Note Before unplugging the AC power cord from the power module or removing the power module fro...

Page 35: ...dicators and controls Each fan module has a single LED Error Lit amber One of the fans in the fan module has failed Note If one of the fans in the fan module fails the other fan will begin operating at full speed Systems and storage management IBM provides products that you can use to manage your BladeCenter S system and the integrated shared storage that is available IBM Director IBM Director pro...

Page 36: ...ds in each blade server It includes a Web based graphical user interface It can be installed as a stand alone application or as an extension to IBM Director 5 20 2 You can connect to the Storage Configuration Manager Manager component of the application from any computer on the network that it is installed on using a standard Web browser Internet Explorer 6 x or later Firefox 1 0 or later Instead ...

Page 37: ... IP address and make sure that the computer is on the same IP subnet 255 255 255 0 as the advanced management module When you choose an IP address be sure to choose an address such as 192 168 70 120 that will not conflict with any of the components that are installed in the BladeCenter S chassis There are two interfaces that you can use to connect to the advanced management module through an Ether...

Page 38: ...o not the letter O in PASSW0RD v Command line interface From a console window access the advanced management module IP address or host name using Telnet or SSH Then log in using the user ID and password 24 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 39: ...nt module Web interface click Service Tools MM Service Data Light path diagnostic LEDs Light path diagnostic LEDs are a system of LEDs on the BladeCenter S chassis and components that can be used to identify system errors If the front or rear system error LED of the BladeCenter S chassis is lit one or more error LEDs on a component also might be lit These LEDs help identify the cause of the proble...

Page 40: ...ade servers is lit If so a Check the advanced management module event log for errors related to that blade server b Remove the blade server and open the cover to view the system board LEDs Note You can view the status of the LEDs on the blade server without opening the blade server cover From the advanced management module Web interface click the name of the blade server in the Blade LEDs section ...

Page 41: ...ment module The system error LED on the BladeCenter S chassis will also be lit 1 Reset the advanced management module 2 Reseat the advanced management module 3 Replace the advanced management module Power module ac power LED This green LED is not lit if there is an ac power problem 1 Make sure that all power cords are plugged into power sources and that the power sources are working 2 Reseat the p...

Page 42: ... bay in the BladeCenter S chassis View the advanced management module event log for errors related to this power module and resolve those errors Fan module fault LED This amber LED is lit if one of the fans in the fan module has failed Note If one of the fans in the fan module fails the other fan will begin operating at full speed Replace the fan module Storage module fault LED This amber LED is l...

Page 43: ...e event log have the following format v Severity error level The severity level can be information I warning W or error E v Source The source device that generated the message such as SERVPROC for the advanced management module or BLADE_xx for a blade server where xx is the blade server number v Timestamp Date and time that the message was generated v Text description Text describing the message T...

Page 44: ...installed in the BladeCenter S system and connected to active power supplies the blade server does not need to be powered on The service processor communicates with the advanced management module to provide vital product data VPD and health status about the blade server In addition the service processor is used to perform tasks such as powering on powering off and restarting the blade server when ...

Page 45: ...nters a machine check error that cannot be recovered Most often these errors are memory errors but occasionally they can be related to the processor When a machine check error occurs you will need to restart the blade server Below is an example of a memory error on an AMD blade server reported in the advanced management module log I BLADE_07 08 24 06 17 40 53 id14c2n07 Power unit power off event r...

Page 46: ...he advanced management module to reset the I2C bus If an I2C bus error recovery message does not appear in the event log after five minutes contact IBM support 32 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 47: ...ntrollers are integrated on each blade server system board The Ethernet controllers provide 1000 Mbps full duplex capability only which enables simultaneous transmission and reception of data to the external ports on the Ethernet switches You do not have to set any jumpers or configure the controller for the blade server operating system However you must install a device driver in the blade server...

Page 48: ...module Web interface click Monitors Event log For more information about the advanced management module Web interface see the Advanced management module User s Guide v From the advanced management module command line interface enter the displaylog command For more information about the advanced management module command line interface see the Advanced management module Command Line Interface Refer...

Page 49: ... blade server and starting it Choose a blade server that does not require the storage modules to boot a Install a blade server in blade server bay 1 Power it up and use the local KVM connection to ensure that it completes POST and starts the operating system v If you do not see any video display while the blade is starting see Troubleshooting monitor or video problems on page 62 v If the blade ser...

Page 50: ...mine the level of firmware currently installed for the advanced management module from the advanced management module Web Interface by clicking Firmware VPD IBM continually updates the support Web site with tips and techniques that you can use to resolve any problems that you may be having with the BladeCenter S system Go to the BladeCenter support search Web site at http www ibm com systems suppo...

Page 51: ...nagement modules to the advanced management module through the Ethernet port Verify that the Ethernet link is up and that the laptop is configured so that it is on the same IP subnet as the advanced management module 6 If you can ping the advanced management module attempt to log in to the advanced management module Web interface using a supported Web browser If you can suspect a problem in the ne...

Page 52: ...annot access it on page 36 v Connect to the serial port on the advanced management module and attempt to access the advanced management module from the command line interface If you can log in a Use the ifconfig command to check the network configuration of the advanced management module For example ifconfig T system mm 1 eth0 b Use the ports command to ensure that all interfaces are enabled and t...

Page 53: ...anagement module b Push the paper clip in all the way and hold it for approximately 10 seconds The advanced management module will reset and the fans will run at full speed which is clearly audible c Remove the paper clip from the pin hole 4 Contact IBM support for assistance Cannot log in to the advanced management module If you can establish network connectivity to the advanced management module...

Page 54: ...55 0 so that it does not conflict with any default IP address in the BladeCenter S system 5 Attempt to log in using the default user ID and password The default user ID is USERID and the default password is PASSW0RD with a zero in place of the letter O 6 Contact IBM support Advanced management module is displaying BIST errors When the management module powers on it performs a built in self test BI...

Page 55: ...Hard disk drives not available to blade servers on page 71 v If the blade servers cannot communicate through ports on a copper pass thru module CPM see Blade server cannot communicate through CPM ports on page 55 v If one or more blade servers is not able to access or communicate with the media tray see Troubleshooting media tray problems on page 59 Blade server cannot communicate with external ne...

Page 56: ...system You can configure one of the following policies v AC power source redundancy With this policy the total allowable power draw is limited to the capacity of two power modules If you use dual ac power sources one ac power source can fail without affecting the operation of the blade servers However some blade servers may not be able to power on if doing so will exceed the power policy limit The...

Page 57: ...to throttle down some blade servers to keep the chassis operational Blade servers will be allowed to power on as long as the power consumed is less than or equal to the total power under this policy If a single power module fails processors on blade servers that are capable of throttling will throttle in order to reduce the power consumed to less than or equal to the rated capacity of the power mo...

Page 58: ...er components Note Make sure that you shut down the blade server operating system before you attempt to reseat the blade server d If the blade server storage expansion unit is not installed verify that the blade storage expansion BSE terminator is installed The BSE terminator ships with the blade server e Start the blade server on board diagnostics press F2 during POST and run diagnostics For more...

Page 59: ...chassis Important Do not attempt to update the firmware for a blade server that has kernel mode errors until instructed to do so Investigation Perform these steps to resolve the problem 1 Examine the advanced management module event log and verify how many blades are reporting service processor communication or kernel mode errors a Remove all blade servers reporting either error b Verify that no e...

Page 60: ...her blade servers are lit Investigation Perform these steps to resolve the problem 1 Verify that the ac and dc LEDs are lit for all power supplies v If the dc LED is not lit on one or more power supplies see The dc LED is not lit but ac LED is lit on page 65 v If neither the ac LED or the dc LED is lit for a power supply see The ac and dc LEDs are not lit for multiple power supplies on page 65 2 F...

Page 61: ...4 If the hardware VPD is still not displayed click Reload VPD The advanced management module will attempt to read the firmware VPD for the blade server Power LED continually flashes rapidly A power LED that continually flashes rapidly for more than two minutes is an indication that the firmware in the advanced management module does not support this blade server or that there is a communications p...

Page 62: ...agement module and blade server firmware 1 Go to http www ibm com support 2 In the choose support type field select BladeCenter and click Go 3 Under Popular links select Software and Device Drivers 4 Under BladeCenter device driver file matrices select the appropriate blade server 2 Log in to the advanced management module Web interface and view the event log to determine how many blade servers ar...

Page 63: ...blade servers Problem The advanced management module event log displays watchdog timeout messages for only one of the blade servers in a BladeCenter S chassis Investigation Perform these steps to resolve the problem 1 Find firmware updates for the blade server and service processor Look in the firmware change history for information related to watchdog timeout errors and update the firmware if nec...

Page 64: ...PU or DIMM errors If you see hardware faults occurring before the watchdog timeout occurs the problem may be in one of the blade server hardware components Follow normal debug procedures to isolate the faulty hardware component and replace it Note Hard disk drives I O cards and I O expansion modules can cause CPU faults because of bus errors Watchdog timeout messages displayed for multiple blade s...

Page 65: ...ugh noise on the RS 485 communication channel to the blade servers to tie up the service processors Check the event log to see if there are many service processor communication errors occurring for all of the blade servers If so then see Service processor communication SP COMM errors displayed for a blade server on page 48 for additional troubleshooting procedures Troubleshooting fan module proble...

Page 66: ...the status of the fan module If the System Status page shows that the fan module has failed replace the fan module 3 Reseat the fan module 4 Swap the fan module with another working fan module a If the problem fan module does not work but the other fan module does work replace the fan module b If the problem fan module now works but the other fan module no longer works call IBM support Fan modules...

Page 67: ... modules at the IBM Systems Information Center which is at http publib boulder ibm com infocenter systems index jsp To access the I O module documentation from this site click Systems hardware BladeCenter information I O modules To determine which I O modules are compatible with the BladeCenter S chassis see the IBM ServerProven Web site at http www ibm com servers eserver serverproven compat us e...

Page 68: ...processor communications errors If there are errors for multiple BladeCenter S chassis components the problem may be related to the chassis See Isolating component failures on page 34 4 Use the advanced management module to restart the I O module 5 Verify that the module bay is functioning a If you have another functioning I O module replace the I O module that will not power on with the functioni...

Page 69: ...acement 3 If the LEDs on the replacement I O module are not lit the problem may be in the device bay See Isolating component failures on page 34 Cannot communicate with external ports on I O module If a blade server cannot communicate with the external ports on an I O module verify through the advanced management module that the ports are enabled Problem One or more blade servers cannot communicat...

Page 70: ...uccessfully negotiated the speed and duplex mode and that carrier is detected from the blade for that connection If no internal signal is detected the external indication will not provide an indication it will not indicate a connection whether one exists or not The internal link indication does not indicate a successful negotiation of speed and duplex It only tells you that a blade server is in th...

Page 71: ...itch Port 10 Cable 2E reserved v Switch Port 11 Cable 3A blade server ethernet port 4B v Switch Port 12 Cable 3B blade server ethernet port 5B v Switch Port 13 Cable 3C blade server ethernet port 2B v Switch Port 14 Cable 3D blade server ethernet port 3B v Switch Port 15 Cable 3E reserved If some ports on the CPM work but others do not 1 Make sure the CPM cables are oriented correctly These cables...

Page 72: ...inting device is not working Problem A keyboard mouse or pointing device no longer works Investigation Perform these steps to resolve the problem 1 Verify that the device is connected to the advanced management module 2 Verify that the KVM is owned by the blade server Tip On a keyboard that is directly attached to the advanced management module you can press keyboard keys in the following sequence...

Page 73: ...ct the presence of the media tray and to control all media tray functions including the USB connection between the media tray and blade servers Only one blade server at a time can access the media tray USB device and DVD drive The ability to manually select which blade is connected to the media tray using the blade front panel button can be disabled through the advanced management module Web inter...

Page 74: ...electing another blade 6 Determine whether the problem is with the blade server or the BladeCenter S chassis a Swap this blade with another blade in the BladeCenter S chassis that works or just move the blade to an empty slot in the same chassis b If the CD button problem follows the blade then suspect the blade 1 From the advanced management module Web interface click Firmware VPD to check the cu...

Page 75: ...to the advanced management module and check the event log for service processor communication errors for multiple blade servers If so see Service processor communication error displayed for multiple blade servers on page 49 3 Plug a USB device into the USB v2 0 port on the media tray to verify that the selection and communication paths are working If the blade servers can access this device replac...

Page 76: ...e with tips and techniques that you can use to resolve any problems that you may be having with the BladeCenter S system Go to the BladeCenter support search Web site at http www ibm com systems support supportsite wss search brandind 5000020 to see if any service bulletins have been generated In the Search field enter the following terms monitor video 8886 and retain In addition see the product i...

Page 77: ...et mask 255 255 255 0 Remove the Ethernet cable from the advanced management module if you do not want it to attempt to obtain a DHCP address a Insert a paper clip into the pin hole on the back of the advanced management module b Push the paper clip in all the way and hold it for approximately 10 seconds The advanced management module will reset and the fan modules will run at full speed which is ...

Page 78: ...e is a single power domain for the BladeCenter S chassis All power supplies provide power to all devices at either voltage At 220 the domain has two separate 12 volt power planes that power all devices At 110 there is a single 12 volt plane powering all devices Points to consider regarding power include v For safety reasons the power supplies are turned off when the shuttle is disengaged from the ...

Page 79: ...s in power module bays 3 and 4 4 If the problem persists go to Isolating component failures on page 34 The ac and dc LEDs are not lit for multiple power supplies Use this procedure when the ac and dc LEDs are not lit for one or more power supplies in the BladeCenter S chassis Problem The ac and dc LEDs are not lit for one or more power supplies within a BladeCenter S chassis Investigation Perform ...

Page 80: ...s to resolve the problem Note Before unplugging the AC power cord from the power module or removing the power module from the BladeCenter S chassis verify that the capacity of the remaining power modules are sufficient to meet the minimum power requirements for all components in the BladeCenter S chassis You can view power status and requirements through the advanced management module For informat...

Page 81: ...e that the advanced management module has completed its communication with each of the blade servers in the BladeCenter S chassis 2 Reseat the blade server by removing the blade server from the BladeCenter S chassis and installing it again Note Before removing the blade server shut down the blade server operating system then shut down the blade server See the documentation that comes with your bla...

Page 82: ...that the Ethernet drivers are loaded and up to date A downlevel Ethernet driver under Linux can cause Serial over LAN to go into the Not Ready state 6 Verify that the blade servers are powered up Some blade servers need to be powered up for Serial over LAN It can take up to two minutes after some blade servers are powered up for SoL to be ready 7 Verify that the advanced management module can comm...

Page 83: ...ne Interface Reference Guide 2 Make sure that you are not attempting to access a blade server through Serial over LAN and attempting to boot the blade server using PXE at the same time Serial over LAN traffic shares blade server internal Ethernet port 1 with regular Ethernet traffic Traffic from a network install server running through blade port 1 can block Serial over LAN traffic which will caus...

Page 84: ...n verify that hardware flow control is enabled 2 Try a different terminal emulation program such as Telnet PuTTY or Hyperterm 3 Make sure the Ethernet switch in I O module bay 1 is powered on 4 Check the external link statistics for the Ethernet switch in I O module bay 1 Look for high packet loss and or high packet error rates 5 Attempt to set up a Serial over LAN session to another blade server ...

Page 85: ...alled in I O bays 3 and 4 3 View the amber fault LED on the front of the storage module If it is lit a Make sure the advanced management module is present and functioning b Log in to the advanced management module and view the event log for power or cooling problems c Make sure that there is enough power allocated to allow the storage module to power on You can view the power budget through the ad...

Page 86: ...AS connectivity modules and that the hard disk drives are shown for each storage module 7 Update the firmware for the storage module 8 Replace the storage module 72 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 87: ...he BladeCenter S system from power to install or replace any of the hot swap modules You must shut down the operating system and turn off a hot swap blade server before you remove it but you do not have to remove power from the BladeCenter S system itself v Do not attempt to lift an object that you think is too heavy for you If you have to lift a heavy object observe the following precautions Make...

Page 88: ... can damage the BladeCenter S chassis and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v The use of a grounding system is recommende...

Page 89: ...nstall it at no additional charge under the type of warranty service that is designed for your computer v Field replaceable unit FRU FRUs must be installed only by trained service technicians Front view parts listing The front of the BladeCenter S chassis contains components such as the media tray and bays for storage modules and blade servers 1 2 3 4 5 6 7 8 Index Description CRU part number Tier...

Page 90: ...5W5002 Rear view parts listing The rear of the 8886 BladeCenter unit contains components such as the management module fan modules and I O modules 1 2 3 4 5 6 7 8 Index Description CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Midplane 43W3631 2 Shuttle with card and cable assembly 44E8051 3 Filler I O module 25R9934 4 Advanced management module 39Y9661 5 Serial pass thru module ...

Page 91: ... IEC 320 C14 Rack Power Cable 39M5392 2 8m 15A 125 10A 250V C13 to IEC 320 C20 Rack Power Cable The following table lists the power cord CRU part numbers Table 3 Power cords Country CRU part number Description Argentina 39M5067 1 8m 10A 220V C13 to IRAM 2073 39M5068 2 8m 10A 220V C13 to IRAM 2073 39M5069 4 3m 10A 220V C13 to IRAM 2073 Australia New Zealand 39M5101 1 8m 10A 230V C13 to AS NZS 3112 ...

Page 92: ...3 to JIS C 8303 39M5200 4 3m 12A 100V C13 to JIS C 8303 Korea 39M5218 1 8m 12A 250V C13 to KSC 8305 39M5219 2 8m 12A 250V C13 to KSC 8305 39M5220 4 3m 12A 250V C13 to KSC 8305 South Africa 39M5143 1 8m 10A 230V C13 to SABS 164 39M5144 2 8m 10A 230V C13 to SABS 164 39M5145 4 3m 10A 230V C13 to SABS 164 Switzerland 39M5157 1 8m 10A 230V C13 to SEV 1011 39M5158 2 8m 10A 230V C13 to SEV 1011 39M5159 4...

Page 93: ...ble The following table lists the power cord CRU part numbers Table 5 Power cords Country CRU part number Description Argentina 39M5341 1 8m 16A 220V C19 to IRAM 2073 39M5342 2 5m 16A 220V C19 to IRAM 2073 39M5343 4 3m 16A 220V C19 to IRAM 2073 Australia New Zealand 39M5329 1 8m 15A 230V C19 to AS NZS 3112 39M5330 2 5m 15A 230V C19 to AS NZS 3112 39M5331 4 3m 15A 230V C19 to AS NZS 3112 Brazil 39M...

Page 94: ...9M5338 2 5m 15A 100V C19 to JIS C 8303 39M5339 4 3m 15A 100V C19 to JIS C 8303 Korea 39M5345 1 8m 15A 250V C19 to KSC 8305 39M5346 2 5m 15A 250V C19 to KSC 8305 39M5347 2 5m 15A 250V C19 to KSC 8305 South Africa 39M5289 4 3m 15A 250V C19 to KSC 8305 39M5290 2 5m 16A 230V C19 to SABS 164 39M5291 4 3m 16A 230V C19 to SABS 164 Switzerland 39M5440 1 8m 16A 230V C19 to SEV 1011 39M5441 2 5m 16A 230V C1...

Page 95: ...P 39M5271 4 3m 16A 120V C19 to NEMA L5 20P 39M5278 2 5m 16A 208V C19 to NEMA L6 20P 39M5279 4 3m 16A 208V C19 to NEMA L6 20P Removing and replacing CRUs Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation However IBM will replace a Tier 2 CRU at your request for no additional charge About this task Removing a bezel...

Page 96: ...outward and pull the bezel away from the BladeCenter S chassis Note You should store the bezel away for future use Installing a bezel To install a bezel align the bezel on the BladeCenter S chassis and press the bezel into place until the release buttons lock 82 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 97: ...o remove it open the release handles and slide the media tray from the BladeCenter S chassis About this task Note Make sure that the USB ports and the DVD drive are not in use before removing the media tray Important If you are removing the media tray from a BladeCenter S chassis in which SAS RAID controller modules are installed refer to the IBM BladeCenter SAS RAID Controller Installation and Us...

Page 98: ...kaging materials for shipping that are supplied to you What to do next Installing the media tray You can install the media tray while the BladeCenter S system is powered on To install it slide it into the BladeCenter S chassis and close the release handles About this task Important If you are installing the media tray in a BladeCenter S chassis in which SAS RAID controller modules are installed re...

Page 99: ...e or the DVD RW drive is the same Media tray Media tray cover DVD drive DVD drive release tab Procedure 1 Remove the media tray from the BladeCenter S chassis See Removing the media tray on page 83 2 Position the media tray so that the cover is facing up and the front of the media tray is facing you 3 Remove the media tray cover by pulling up from the rear of the cover and lifting the cover away f...

Page 100: ...closes 5 Install the media tray from the BladeCenter S chassis See Installing the media tray on page 84 Removing the battery backup unit To remove the battery backup unit open the release handle on the battery backup unit and slide the battery backup unit out of the media tray About this task Important If you are removing one or both battery backup units from a BladeCenter S chassis in which SAS R...

Page 101: ...e unit into the media tray and close the release handle About this task Important If you are installing battery backup units in a BladeCenter S chassis in which SAS RAID controller modules are installed refer to the IBM BladeCenter SAS RAID Controller Installation and User s Guide for additional steps that might need to be performed Media tray Battery backup module Battery filler Chapter 4 Removin...

Page 102: ...e or the Advanced Management Module Command Line Interface Reference Guide for instructions for saving and restoring a configuration file About this task Advanced management module Release handle open Procedure 1 Disconnect all cables from the advanced management module 2 Open the release handle rotate the handle down to disengage the advanced management module from the BladeCenter S chassis 3 Sli...

Page 103: ...dule bay until it stops 3 Close the release handle rotate the handle up 4 Connect all cables to the advanced management module What to do next After installing the advanced management module you will need to configure it either by loading a previously saved configuration or going through the advanced management module configuration wizard Removing a blade server To remove a blade server open the r...

Page 104: ...ure to shut down the operating system 2 Open the release handles rotate the top handle up and the bottom handle down to disengage the blade server from the BladeCenter S chassis 3 Slide the blade server out of the blade server bay Installing a blade server To install a blade server in the front of the BladeCenter S chassis opening the release handles on the blade server slide it into a blade serve...

Page 105: ... bay that you use when installing a blade server is determined by the SAS connectivity module zoning configuration that you have selected for the BladeCenter S system See the IBM BladeCenter S Type 8886 Planning Guide for more information about zoning configuration 2 Open both release handles rotate the top handle up and the bottom handle down 3 Slide the blade server into the blade server bay unt...

Page 106: ...ndle 2 Slide the fan module out of the BladeCenter S chassis Note When you remove a fan module the power modules will begin to run at full speed which will be clearly audible Installing a fan module You can install a fan module while the BladeCenter S system is powered on To install it slide the fan module into the fan module bay until the fan handle locks About this task 92 BladeCenter S Type 777...

Page 107: ... I O module from the BladeCenter S chassis 3 Slide the module out of the I O module bay Installing an I O module You can install an I O module while the BladeCenter S system is powered on To install an I O module open the release handle slide the module into the I O module bay of the BladeCenter S chassis and connect appropriate cables to the module Before you begin Before installing an I O module...

Page 108: ...ease handle open I O module Procedure 1 Open the release handle rotate the handle down 2 Slide the module into the module bay until it stops 3 Close the release handle rotate the handle up 4 Connect all cables to the module Results The placement of the I O module in the BladeCenter S chassis depends on the type of I O module being installed For example an Ethernet switch module is typically deploy...

Page 109: ...t of the power module bay About this task Attention v To maintain proper system cooling do not operate the BladeCenter S system without a power module or power module filler in each power module bay Install a power module or filler within one minute of the removal of a power module v If you are removing a functioning power module make sure that power LEDs on the remaining power modules are lit and...

Page 110: ...odule into the power module bay and close the release handle About this task Notes v Make sure the power cord is not connected to the power module when installing the power module in a BladeCenter S chassis v On the rear of the power module there is a plastic strain relief tie that should not be removed Power module fillers Power module 3 Power module 4 Procedure 1 Open the release handle rotate t...

Page 111: ...e 1 Disconnect all cables from the module 2 Open the release handle rotate the handle down to disengage the serial pass thru module 3 Slide the module out of the BladeCenter S chassis Installing a serial pass thru module You can install a serial pass thru module while the BladeCenter S system is powered on To install it in the serial pass thru module bay open the release handle and slide the seria...

Page 112: ...he hard disk drives open the release handles on the storage module and slide the module out of the BladeCenter S chassis Before you begin Note Make sure that all drive activity is stopped the green LED on the hard disk drive is not blinking before removing the storage module Important If you are removing storage modules or hard disk drives from a BladeCenter S chassis in which SAS RAID controller ...

Page 113: ...isengage the storage module from the BladeCenter S chassis 3 Slide the storage module out of the BladeCenter S chassis Installing a storage module You can install a storage module while the BladeCenter S system is powered on To install it open the release handles on the storage module and slide the storage module into the storage module bay Then you can install hard disk drives into the storage mo...

Page 114: ...rive bay that you use is determined by the SAS connectivity module zoning configuration that you have selected for the BladeCenter S system If SAS RAID controller modules are installed in the BladeCenter S chassis make sure that you install SAS hard disk drives SATA hard disk drives are not currently supported when using SAS RAID controller modules c Close the release handle rotate the handle down...

Page 115: ...orage modulesfrom the front of the BladeCenter S chassis by opening the release handle on each storage module 5 Disconnect the power from the BladeCenter S chassis 6 Disconnect all cables from the modules in the rear of the BladeCenter S chassis 7 Remove any of the following modules that are installed in the rear of the BladeCenter S chassis v I O modules see Removing an I O module on page 93 v Ad...

Page 116: ...o called a shuttle should only be performed by a trained service technician About this task Captive thumb screws Release latch Release handle Shipping screws Shuttle Procedure 1 If you are installing a new SPC chassis install the midplane from the removed SPC chassis see Installing the midplane on page 104 2 Open the release handles on the SPC chassis rotate the handles up 3 Align the SPC chassis ...

Page 117: ...the following components fully into the front of the BladeCenter S chassis to engage the midplane v Blade servers see Installing a blade server on page 90 v Media tray see Installing the media tray on page 84 v Storage modules see Installing a storage module on page 99 11 Connect any cables that were disconnected from the modules in the rear of the BladeCenter S chassis 12 Connect the power to the...

Page 118: ...p 3 Disconnect the two upper fan to midplane cable plugs from the midplane connectors 4 Disconnect the two lower fan to midplane cable plugs from the midplane connectors 5 Remove the nine screws that secure the midplane to the shuttle 6 Lift the midplane away from the SPC chassis Installing the midplane The installation of a midplane should only be performed by a trained service technician 104 Bla...

Page 119: ...ne cable plugs to the midplane connectors 6 Install the SPC chassis into the BladeCenter S chassis see Installing the SPC chassis shuttle on page 102 7 Update the vital product data VPD for the BladeCenter unit a Log into the advanced management module Web interface b In the navigation pane click Monitor Hardware VPD c Click Chassis d Click Edit BladeCenter System Vital Product Data e Obtain the m...

Page 120: ...s shuttle from the BladeCenter S chassis see Removing the SPC chassis shuttle on page 100 2 Remove the midplane from the SPC chassis see Removing the midplane on page 103 3 Remove the midplane to fan cable from the midplane a Disconnect the midplane to fan cable plug from the midplane connector b Remove the fan cable cover Fan cable cover c Push the cable plug back down through the fan cable hole ...

Page 121: ...m Locking tab Orientation slots in fan cable mounting bracket d Slide the cable plug to the right to align the one top and two bottom orientation tabs on the cable plug with the slots in the fan cable mounting bracket e Remove the midplane to fan cable from the fan cable mounting bracket Fan cable Fan cable mounting bracket f Remove the midplane to fan cable from the BladeCenter S chassis Installi...

Page 122: ...n a fan module bay so that you can see the midplane to fan cable and fan cable mounting bracket c From behind the fan cable mounting bracket push the plug through the mounting bracket by aligning the one top and two bottom orientation tabs on the plug with the slots in the fan cable mounting bracket Orientation tabs 1 top 2 bottom Locking tab Orientation slots in fan cable mounting bracket d Slide...

Page 123: ...idelines on page 73 before performing this procedure About this task There are upper and lower air dampers inside each of the BladeCenter S chassis blade server bays Perform these steps to remove an air damper Procedure 1 Disconnect the BladeCenter S chassis from power 2 Remove all blade servers see Removing a blade server on page 89 3 Remove the air damper a From the front of the BladeCenter S ch...

Page 124: ...chassis Note You may need to carefully work the air damper from side to side to detach it c Slide the damper out of the rear of the BladeCenter S chassis lifting the back of the damper slightly to clear the metal tabs on the chassis 110 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 125: ...e About this task There is an air damper inside each of the BladeCenter S chassis blade server bays Perform these steps to install the air damper Procedure 1 Make sure all blade servers are removed from the BladeCenter S chassis and that it is disconnected from power 2 From the rear of the BladeCenter S chassis slide the air damper into the air damper slot towards the front of the chassis Chapter ...

Page 126: ...deCenter S chassis 4 From the front of the BladeCenter S chassis connect the spring to the air damper orienting the spring so that it fits into the spring hole Retention spring Air damper 112 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 127: ...ladeCenter S chassis orienting the spring so that it fits into the spring hole 6 Install blade servers see Installing a blade server on page 90 7 Connect the BladeCenter S chassis to power Chapter 4 Removing and replacing BladeCenter components 113 ...

Page 128: ...114 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 129: ...ntenance contract Your IBM service technician will request that you upgrade your software and firmware if the problem has a documented solution within a software upgrade v If you have installed new hardware or software in your environment check http www ibm com systems info x86servers serverproven compat us to make sure that the hardware and software is supported by your IBM product v Go to http w...

Page 130: ...ad device drivers and updates To access these pages go to http www ibm com supportportal Getting help and information from the World Wide Web Up to date information about IBM products and support is available on the World Wide Web On the World Wide Web up to date information about IBM systems optional devices services and support is available at http www ibm com supportportal IBM System x informat...

Page 131: ...pport telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty service go to http www ibm com partnerworld and click Find Business Partners on the right side of the page For IBM support telephone numbers see http www ib...

Page 132: ...118 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 133: ...IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated i...

Page 134: ...m When referring to processor storage real and virtual storage or channel volume KB stands for 1024 bytes MB stands for 1 048 576 bytes and GB stands for 1 073 741 824 bytes When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity can vary depending on operating environments Maximum intern...

Page 135: ...ctices that maintain particulate and gas levels that are consistent with the protection of human health and safety If IBM determines that the levels of particulates or gases in your environment have caused damage to the device IBM may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination Impl...

Page 136: ...or to the equipment you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful i...

Page 137: ...laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards Attention This is an EN 55022 Class A product In a domestic environment this product may cause radio interference in which case the user m...

Page 138: ...ntspricht dem Gesetz über die elektromagnetische Verträglichkeit von Geräten EMVG Dies ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten EMVG bzw der EMC EG Richtlinie 2004 108 EG für Geräte der Klasse A Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deu...

Page 139: ...on JEITA statement Japan Electronics and Information Technology Industries Association JEITA Confirmed Harmonics Guidelines with Modifications products greater than 20 A per phase Korea Communications Commission KCC statement This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any areas other than home Russia Electromag...

Page 140: ...Taiwan Class A compliance statement 126 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 141: ... I O modules 18 isolating failures 34 media tray 8 power modules 19 SAS connectivity module bays 18 serial pass thru module 16 troubleshooting 36 configuring connecting to BladeCenter S Types 7779 and 8886 23 connectors hot pluggable 1 contamination particulate and gaseous 121 controls and indicators battery backup unit 10 media tray 8 cooling 5 copper pass thru module 56 cords power 77 79 CPM 56 ...

Page 142: ...view 27 power module 19 power module not lit 65 power flashes rapidly 47 system LED panel 25 LEDsstorage module 6 light path diagnostic LEDs 25 local and remote video not working 62 local video displays remote video does not 63 local video does not display remote video does 63 M media tray battery backup unit 10 cannot communicate with blade server 61 installing 84 multiple blade servers cannot ac...

Page 143: ...itive devices handling 74 Storage Configuration Manager overview 22 storage management 21 storage module hard disk drives not available 71 installing 99 overview 6 storage module continued removing 98 troubleshooting 71 Storage module error LED 27 support web page custom 117 system LED panel 25 system reliability guidelines 74 system specifications 5 systems management 21 Systems management 21 T T...

Page 144: ...130 BladeCenter S Type 7779 8886 Problem Determination and Service Guide ...

Page 145: ......

Page 146: ... Part Number 94Y7083 Printed in USA 1P P N 94Y7083 ...

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