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Part 2: Support information

Chapter 2: HelpWare support and services  .......................................... 2-1

What do I do first? ............................................................................................................................... 2-1

What is IBM HelpWare?  ................................................................................................................ 2-1
Need quick help? ........................................................................................................................... 2-1
What can I do on my own?  ............................................................................................................ 2-1

Printed documentation  ............................................................................................................. 2-2
Online documentation  .............................................................................................................. 2-2
Software ................................................................................................................................... 2-2

How do I get help electronically?  ........................................................................................................ 2-3

Electronic support .......................................................................................................................... 2-3

Internet ..................................................................................................................................... 2-3
Online services ......................................................................................................................... 2-3
Bulletin boards .......................................................................................................................... 2-4
Automated fax  .......................................................................................................................... 2-4

How and when do I contact the IBM PC HelpCenter? ........................................................................ 2-5

What help can I get by telephone?  ................................................................................................ 2-5

30 day “Up and Running” support  ............................................................................................ 2-5
Software technical support  ....................................................................................................... 2-5
Additional support ..................................................................................................................... 2-6
Hardware warranty service ....................................................................................................... 2-6

Before you call…  ........................................................................................................................... 2-6

How and when do I purchase additional support? .............................................................................. 2-8

Purchasing additional HelpWare services  ..................................................................................... 2-8

You can purchase support in the following ways:  .................................................................... 2-8
To order additional support packages:  ..................................................................................... 2-9

For more information  ..................................................................................................................... 2-9

Part 3: Controlling system settings

Chapter 3: Getting started with your Aptiva computer  ........................ 3-1

Controlling monitor settings  ................................................................................................................ 3-1

Getting the best performance from your monitor ........................................................................... 3-2
Power saver feature  ...................................................................................................................... 3-2

v65xahb.book : v65xahbTOC.fm  Page iv  Friday, January 16, 1998  4:27 PM

Summary of Contents for Aptiva Series

Page 1: ...v65xahb book title fm Page 1 Friday January 16 1998 4 27 PM...

Page 2: ...hanges will be made in later editions IBM may make improvements and or changes in the product s and or program s at any time Address comments about this publication to IBM HelpCenter Aptiva PC IBM Cor...

Page 3: ...telephone company requirements xvi Canadian modem regulations xvii Canadian Department of Communications certification label xvii tiqueete d homologation du Minist re des Communications du Canada xvii...

Page 4: ...t by telephone 2 5 30 day Up and Running support 2 5 Software technical support 2 5 Additional support 2 6 Hardware warranty service 2 6 Before you call 2 6 How and when do I purchase additional suppo...

Page 5: ...11 The Microsoft Network 3 11 The Internet Connection Wizard 3 12 Chapter 4 Power management features 4 1 Software shutdown 4 1 Using the software shutdown feature 4 1 System suspend 4 2 Using the Wi...

Page 6: ...10 Onboard USB 5 11 Onboard audio chip 5 11 Power management 5 11 Power management mode 5 11 Power switch 4 sec 5 12 Modem Wake Up on Ring 5 12 Startup options 5 12 Fast POST mode 5 12 Silent boot 5...

Page 7: ...with installed adapter cards 7 1 Setting modem card configurations 7 2 Working with the hardware in the system unit 7 2 Adding and removing adapter cards 7 3 Installing adapter cards 7 3 Connecting c...

Page 8: ...he system memory 8 5 Installing memory modules 8 5 Removing memory modules 8 6 Verifying the system memory 8 6 Replacing the system battery 8 6 Updating the CMOS settings in Setup 8 7 Part 5 Troublesh...

Page 9: ...atures B 1 Operating your modem B 2 Using the Auto Answer feature B 3 Disabling Call Waiting B 3 Communication settings B 4 Changing modem addresses B 4 Modem commands B 5 Executing commands B 5 Comma...

Page 10: ...v65xahb book v65xahbTOC fm Page x Friday January 16 1998 4 27 PM...

Page 11: ...protection against the risk of electrical shock The IBM Aptiva PC has a power cord with a three prong plug that is required to ground metal parts It is the responsibility of the person installing the...

Page 12: ...book This is particularly true if you try to service or repair the power supply monitor or built in modem Always refer service or repairs to qualified service personnel Ergonomic information Arranging...

Page 13: ...so the top of the screen is at or slightly below eye level Keep the screen clean For cleaning instructions refer to the documentation that came with your monitor If you place the monitor near a window...

Page 14: ...If you prefer not to use the wristrest you may remove it and use the keyboard without it Positioning the mouse Position your mouse on the same surface as your keyboard so that they are at the same le...

Page 15: ...to an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connector...

Page 16: ...ons or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so as to give you an opportunity to main tain uninterrupted service 5 If you expe...

Page 17: ...ernal water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should c...

Page 18: ...cuit boucl peut consister en n importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l ensemble des dispositifs ne d passe pas 100 L indice de charge du modem int gr e...

Page 19: ...countries or both Aptiva HelpCenter HelpWare IBM Operating System 2 OS 2 Windows is a trademark of Microsoft Corporation Other company product and service names which may be denoted by a double aster...

Page 20: ...xx Notices v65xahb book notices fm Page xx Friday January 16 1998 4 27 PM...

Page 21: ...k and where to go if you need additional information This part contains the following chapter Chapter 1 Using this book on page 1 1 This chapter explains how the book is organized It also points you t...

Page 22: ...v65xahb book part1 fm Page 2 Friday January 16 1998 4 27 PM...

Page 23: ...l not be able to use the software functions associated with that hardware How this book is organized This book contains the following parts and chapters Part 1 Learning about this book This part conta...

Page 24: ...S Setup configuration on page 5 1 This chapter provides instructions for using the Setup Utility where you can view or change your system s configuration It also provides information to help you locat...

Page 25: ...ation that you might need if you upgrade your computer s hardware It contains the following appendices Appendix A Specification tables on page A 1 This appendix contains specific memory address interr...

Page 26: ...tains instructions to help you unpack set up and start using your computer Program License and Limited Warranty Agreement This book contains information about the use of your computer and the software...

Page 27: ...This part contains the following chapter Chapter 2 HelpWare Support and services on page 2 1 This chapter contains details on the IBM HelpWare support and services It tells you what to do in case you...

Page 28: ...v65xahb book part2 fm Page 6 Friday January 16 1998 4 27 PM...

Page 29: ...for purchase Read on to find out what methods of support are available at no additional charge and when charges will apply Need quick help There are two ways to get help quickly from IBM Internet http...

Page 30: ...text file that contains important information about the program You can read README TXT files by opening them in any text editor on your computer Software Your computer comes with software programs wh...

Page 31: ...sit the IBM Aptiva PC support Internet site at this URL http www us pc ibm com aptiva help Online services Online services are companies which provide a wide variety of services like electronic mail n...

Page 32: ...IBM to use the BBS However long distance telephone charges may apply In the United States call 1 919 517 0001 In Canada In Markham call 905 316 4255 In Montreal call 514 938 3022 In Toronto call 416...

Page 33: ...ay Up and Running support If you have questions about setting up your system we are here to help Within the first 30 days that you have your computer you can call us at no additional charge to ask que...

Page 34: ...computer This will help the servicer to complete the required service If your computer is having a problem that is not covered by the warranty see How and when do I purchase additional support on pag...

Page 35: ...your IBM reseller or IBM marketing representative for telephone numbers services and hours of operation The support representative can also fax or mail additional technical or product information to...

Page 36: ...hnical support representative you can call the 1 900 number Your local telephone company will bill by the minute for each call Persons under age 18 must have permission of a parent or legal guardian p...

Page 37: ...le call EPCS3 for a 3 incident pack EPCS10 for a 10 incident pack In all other countries contact your IBM reseller or IBM marketing representative For more information The Enhanced PC Support Line ser...

Page 38: ...2 10 Chapter 2 HelpWare support and services v65xahb book chap 2 fm Page 10 Friday January 16 1998 4 27 PM...

Page 39: ...your computer to a printer or to other computer systems such as the Internet Chapter 4 Power management features on page 4 1 This chapter describes the software shutdown and suspend features of your...

Page 40: ...v65xahb book part3 fm Page 12 Friday January 16 1998 4 27 PM...

Page 41: ...3 9 Configuring your Aptiva computer for a connection to the Internet on page 3 10 Controlling monitor settings When you connected your monitor to your system unit and turned your computer on for the...

Page 42: ...he life of your monitor turn it off at the end of each day Check the documentation that came with your software programs to see if it will let you select combinations of resolution and color This coul...

Page 43: ...the selected topic To customize your display properties 1 Double click on the My Computer icon on your desktop 2 In the My Computer window double click on the Control Panel folder 3 In the Control Pa...

Page 44: ...rt Windows 95 when you select a scheme Changing refresh rate settings for monitors with DDC support The refresh rate is the rate at which the entire image is drawn on the screen If you purchased a mon...

Page 45: ...comes distorted click Cancel If you do not click Yes within ten seconds after selecting an unsupported resolution setting the computer will return to the last supported resolution Tips for choosing di...

Page 46: ...On one of the speakers In the multimedia software that came with your system On the CD ROM drive on the front of the system unit Your system may not have this volume control This volume control is use...

Page 47: ...aker volume down while using the headphones use the volume control on the speaker On all models of the IBM Aptiva PC the headphones can be plugged into the line out jack on the back of the system unit...

Page 48: ...4 Click on the Index tab at the top of the folder 5 In the first box type printer 6 The second box automatically displays a list of tasks related to the printer Select printer drivers installing and c...

Page 49: ...company Before you connect your modem to a telephone network read the safety notices in Safety information on page xi The telephone line your modem uses cannot be used for any other purpose while the...

Page 50: ...r a connection to the Internet If you decide not to use a communications software program you can still use your modem See Modem commands on page B 5 for information about typing AT commands in a Wind...

Page 51: ...your Windows 95 desktop If you don t find the Netscape icon on your desktop proceed to the next section The Microsoft Network 2 When the IBM Global Network screen appears click on the text Sign up to...

Page 52: ...to use the Internet Connection Wizard 1 From the Windows 95 desktop click on the Start button 2 Move your mouse pointer to the Programs menu then to the Accessories menu and finally the Internet tool...

Page 53: ...ust change the required setting in Setup Refer to the section System suspend on page 4 2 for more information Monitor standby This feature allows the monitor to save energy when you are using Windows...

Page 54: ...ly turns the system on or off However setting the Power switch 4 sec parameter to Suspend allows you to use the power button to put the system in suspend mode Refer to the section Power switch 4 sec o...

Page 55: ...ides a monitor energy saving feature If your monitor supports this function see your monitor documentation for information perform the following steps to set the power saving features of your monitor...

Page 56: ...4 4 Chapter 4 Power management features v65xahb book chap 4 fm Page 4 Friday January 16 1998 4 27 PM...

Page 57: ...n utilities on page 5 18 Configuration Setup Utility overview The Configuration Setup Utility lets you view and change important information about your computer and its hardware You might need to use...

Page 58: ...ference only such as those items in the System Information and Product Data menus Refer to the section Viewing system information and product data on page 5 5 for details on these menus The configurab...

Page 59: ...ter you press the F1 key See the section Power on password on page 5 14 for information on setting changing or removing the password When the computer is off Follow these steps to enter Setup when the...

Page 60: ...Function Use these arrow keys to highlight a parameter in a menu Press the Enter key to choose the option Use these arrow keys to change a setting In some menus you can use these keys to move from on...

Page 61: ...nter to display a menu When changing the setting of a particular parameter highlight the setting then use the left or right arrow key to change the setting Refer to the section Setup parameters on pag...

Page 62: ...made and resets the parameters to their previous settings These settings are the settings which were in place when you started Setup Exiting Setup Press Esc to return to the main menu when you have fi...

Page 63: ...add an additional diskette drive it will be designated as diskette drive B IDE hard disk and CD ROM drives The Disk Drives menu includes four IDE drive items that allow you to configure the hard disk...

Page 64: ...disk requirements See the documentation that came with the hard disk Hard disk size 504MB This enhanced IDE feature works only under DOS and Windows environments If set to Auto which is the default BI...

Page 65: ...to Enabled which is the default parallel port setting The default base address is 378h The default IRQ is 7 If you install an adapter card with a parallel port use this menu to make sure that each pa...

Page 66: ...evice Onboard IDE primary channel This parameter allows you to enable or disable the onboard IDE primary channel controller Setting this parameter to Enabled lets you use the primary IDE connector IDE...

Page 67: ...e When the Power Management Mode parameter is set to Enabled you can configure the different power saving timers to your desired settings Setting this parameter to Disabled deactivates the power manag...

Page 68: ...the computer will automatically resume the normal power on mode when it receives an incoming call When disabled the system does not return to the normal on state even if there is an incoming modem acc...

Page 69: ...arameter is set to Auto the Memory Test parameter is disabled and becomes non configurable System boot drive This parameter has four options Drive A Then C In this option the system BIOS checks drive...

Page 70: ...ttings Advanced options From the Setup main menu select the Advanced Options option to view or change a variety of configuration settings The Advanced Options menu appears with the following options S...

Page 71: ...er your power on password If you press F1 during POST to enter Setup you must type the password as well Changing the power on password 1 Enter Setup See Entering Setup on page 5 3 2 Type your current...

Page 72: ...ally This is the default setting Memory cache options The Memory Cache Options menu allows you to configure the internal and external caches Enabling the cache parameters optimizes system performance...

Page 73: ...IRQ12 IRQ14 or IRQ15 if they have not been previously assigned to other devices Some IRQs are normally assigned to specific system devices To avoid resource conflicts see System interrupts on page A 4...

Page 74: ...esets to the default setting No Before you install non Plug and Play cards set this parameter to Yes exit Setup and turn off the computer Then refer to Installing ISA cards on page 7 5 for instruction...

Page 75: ...elp you plan and prepare to add or replace adapter cards drives and system board components in your system unit Chapter 7 Adding and removing adapter cards and drives on page 7 1 This chapter contains...

Page 76: ...v65xahb book part4 fm Page 20 Friday January 16 1998 4 27 PM...

Page 77: ...these sections Evaluating your new hardware on page 6 1 Planning your hardware changes on page 6 3 Resolving resource conflicts on page 6 3 Opening the system unit on page 6 4 Looking inside the syst...

Page 78: ...he new ISA Plug and Play card and a previously installed card In this case you will have to manually assign the system resources Follow the procedure in the section Resolving resource conflicts on pag...

Page 79: ...Manager or a configuration utility that might come with your new hardware Resolving resource conflicts Using Setup Your computer s Basic Input Output System BIOS automatically detects most hardware c...

Page 80: ...cessary changes in the settings that will not conflict with other devices 7 Click on OK Opening the system unit Each time you open your system unit you must follow specific safety procedures to ensure...

Page 81: ...d to remove it completely The cover slides along grooves that run on the sides of the unit 4 Touch the bare metal frame of your system unit to dissipate the static electricity from your body Do not to...

Page 82: ...pter 6 Preparing to upgrade Looking inside the system unit After you remove the system unit cover the system unit looks like the following figure v65xahb book chap 6 fm Page 6 Friday January 16 1998 4...

Page 83: ...unit are seven slot openings for installation of adapter cards When installing an adapter card with external connectors remove the cover of the slot that you intend to use Modem card The system may in...

Page 84: ...6 8 Chapter 6 Preparing to upgrade v65xahb book chap 6 fm Page 8 Friday January 16 1998 4 27 PM...

Page 85: ...urce conflicts on page 6 3 This section will help you prevent potential system resource conflicts when you install additional adapter cards or drives Resolving conflicts with installed adapter cards I...

Page 86: ...n using the Device Manager press the F1 key to view the online help You must restart your computer before any Device Manager changes can take effect Working with the hardware in the system unit If you...

Page 87: ...for information on which adapter card connector to use Follow these steps to install an adapter card 1 Remove the screw that secures the adapter card slot cover Then remove the slot cover 2 Align and...

Page 88: ...d or CD ROM drive If you disconnected any cables to gain access to the adapter card connector on the system board reconnect the cables Removing adapter cards Follow these steps to remove an adapter ca...

Page 89: ...Plug and Play ISA and PCI cards with the remaining free IRQs Adding and removing drives The system unit has five drive bays to accommodate various types of drives Some of these bays hold drives that w...

Page 90: ...over Replacing a bay panel To replace a bay panel in front of an empty drive bay 1 Fit the left side of the bay panel the side with the angle to the left edge of the system unit cover aligning the pan...

Page 91: ...ection Note that the first two connectors are for IDE ATA PCI bus drives such as hard disk drives and CD ROM drives while the third connector is for diskette interface drives such as diskette drives o...

Page 92: ...drives determine which drive is the master and which is the slave The hard disk that came installed in your computer is attached to IDE connector 1 and is set as a master device If your computer came...

Page 93: ...ly installed drive as a master device if one of these conditions exists The new drive is the only drive attached to the connector Another drive that is not a hard disk drive such as a CD ROM is alread...

Page 94: ...e alignment Do the following to ensure that the drive is aligned properly in a bay 1 Insert each screw and lightly tighten 2 After all the screws are properly set in their correct positions tighten ea...

Page 95: ...lling a drive in bay 1 2 or 3 1 Insert the drive into the bay 2 Align the screw holes and secure the drive with four screws 3 Connect the power and signal cables to the drive v65xahb book chap 7 fm Pa...

Page 96: ...ables that connect to the diskette drive 2 Remove the 3 5 inch drive frame from the housing by pressing the tab on top and swaying the frame outward 3 From the back of the frame carefully insert a 3 5...

Page 97: ...e with the notch b Pivot the frame toward the system unit until the tab clicks into place 5 Connect the signal and power cables to the drives Removing drives To remove a drive from a specific bay reve...

Page 98: ...s are securely installed all jumpers are correctly set Replacing the cover 1 Align the upper back corners of the cover with the upper front corners of the system unit Tilt the front of the cover up ab...

Page 99: ...em inward while pushing the cover toward the back of the system unit 4 Turn the lock at the back of the unit toward the locked icon to secure the cover to the chassis Reconnecting peripherals After ma...

Page 100: ...en you install a diskette drive you should check the size and storage capacity of the drive and make any required changes in Setup To specify the diskette drive size and capacity select the Disk Drive...

Page 101: ...ry Once you have completed your hardware changes and put the cover back on your system unit you might need to enter the BIOS Configuration Setup Utility to update the settings For information about wh...

Page 102: ...ou plan to add or replace hardware in your computer you need to know the layout of the system board This figure shows an example of the system board in your computer The items on the next page corresp...

Page 103: ...Holds the signal cable from the diskette drive Flash ROM BIOS A 256KB Flash ROM stores the system BIOS ISA adapter card connectors The system board includes two ISA adapter card connectors Note that t...

Page 104: ...cumentation that came with the new hardware to determine if changes to jumper or switch settings are required The following figures show how to set a jumper Position A shows closing pins 1 2 while pos...

Page 105: ...tions see the table Memory map on page A 1 The following figure shows the location of the DIMM sockets on the system board Installing memory modules To install a DIMM 1 Open the clips on the socket 2...

Page 106: ...and product data on page 5 5 for information about this option Replacing the system battery Follow these steps to replace the battery 1 Press the securing clip on the battery socket to release the ba...

Page 107: ...trol Panel double click on the Date TIme icon to display the items for changing the date and time 4 Make the necessary changes then click on the OK button Updating the CMOS settings in Setup When you...

Page 108: ...8 8 Chapter 8 Adding and replacing system board components v65xahb book chap 8 fm Page 8 Friday January 16 1998 4 27 PM...

Page 109: ...the factory This part contains the following chapter Chapter 9 Diagnosing and recovering from problems on page 9 1 This chapter provides troubleshooting information including error code interpretatio...

Page 110: ...v65xahb book part5 fm Page 10 Friday January 16 1998 4 27 PM...

Page 111: ...roblems that you may have with your computer Solving hardware and software problems on page 9 7 The tables in this section list some common hardware and software problems It includes corrective action...

Page 112: ...ed on b Make sure your system unit monitor and speaker cables are correctly and securely connected Make sure the system unit monitor and speaker power cords are plugged into electrical outlets The Set...

Page 113: ...l your hardware For instructions on installing hardware in the system unit see Working with the hardware in the system unit on page 7 2 For instructions on installing options on your system board see...

Page 114: ...ce 3 for Safe Mode and press This starts your computer using the factory configuration settings d When your computer has completed startup double click on the desktop icon e In the My Computer window...

Page 115: ...n the system unit off and then turn it on again If the problem continues refer to the Quick problem solving chart on page 9 6 a Make sure your monitor cables are correctly and securely connected Your...

Page 116: ...9 6 Chapter 9 Diagnosing and recovering from problems Quick problem solving chart v65xahb book chap 9 fm Page 6 Friday January 16 1998 4 27 PM...

Page 117: ...Standby 2 Make sure that the system unit and monitor power cords are securely plugged into electrical outlets 3 Make sure that the cables are correctly and securely connected to the system unit 4 Chec...

Page 118: ...icon 4 Click on the tab 5 Double click on and select the listed CD ROM option 6 Click on the tab 7 Under click on a check appears in the box 8 Click on Can t write to diskette 1 Make sure you are usi...

Page 119: ...r only some keys work 1 Make sure the keyboard cable is correctly and securely connected to the keyboard port not the mouse port on the back of the system unit 2 2 Move your fingers across the keys Ma...

Page 120: ...counterclockwise Now turn the mouse right side up and the retainer and the ball will drop out d Using a damp cloth wipe the outside of the mouse and the retainer Be sure to wipe the rollers inside th...

Page 121: ...your communications software 7 Make sure the modem adapter card is installed correctly For instructions on installing adapter cards in the system unit see Adding and removing adapter cards on page 7...

Page 122: ...page 3 8 6 Make sure the paper and the cartridge containing the print material ink ribbon or toner are loaded correctly 7 Turn the printer and system unit off and wait 10 seconds Now turn the printer...

Page 123: ...accesses the hard disk for memory swapping and this activity resets the Standby timer Windows 95 might access the hard disk for a short time after you last touched your computer 5 Close any open commu...

Page 124: ...tware if you have selected the incorrect modem type Select Hayes Compatible modem type and Lucent in your data communications software Select Generic class 1 and Lucent in your fax and voice software...

Page 125: ...capability 1 Make sure that the correct modem type is selected in the voice fax software Use Lucent or Hayes Compatible Do not select Cirrus Logic or Rockwell 2 Make sure that your computer is fast e...

Page 126: ...Keyboard Interface Error 1 Plug in the keyboard properly and reboot the system 2 If the error still shows after doing option 1 change your keyboard It may be defective 21 PS 2 Keyboard Error or Keyboa...

Page 127: ...o the system board 2 Make sure the drive power cable is properly connected 3 Enter Setup and make sure that the IDE 1st Channel Master parameter is set to Auto 4 If the error still appears after perfo...

Page 128: ...replace the hard disk drive It may be defective 55 Hard Disk Drive s Write Protected Make sure that the Hard Disk Drive parameter under the Setup Security menu is set to Normal 61 CPU Clock Mismatch L...

Page 129: ...nter Setup and set the Reset Resource Assignments to Yes then reboot the system 121 Memory Resource Conflict s Enter Setup and set the Reset Resource Assignments to Yes then reboot the system 122 IRQ...

Page 130: ...lace the cards 184 Onboard Pointing Device IRQ Conflict s 1 Remove all the add on cards in the system 2 Power on the system to check if it works without the cards 3 Re install the cards one by one to...

Page 131: ...he cards 189 Onboard IDE Secondary Channel I O Address Conflict s 1 Remove all the add on cards in the system 2 Power on the system to see if it works without the cards 3 Re install the cards one by o...

Page 132: ...system 197 Onboard IDE Primary Channel I O Conflict s 1 Remove all the add on cards in the system 2 Power on the system to see if it works without the cards 3 Re install the cards one by one to deter...

Page 133: ...system and program files on the clean drive It s a good idea to duplicate the directory structure that is on your hard drive when you make backup copies of files Otherwise you need to keep notes about...

Page 134: ...9 24 Chapter 9 Diagnosing and recovering from problems v65xahb book chap 9 fm Page 24 Friday January 16 1998 4 27 PM...

Page 135: ...ludes a list of the system board connectors and their corresponding functions Appendix B Modem information on page B 1 This appendix contains descriptive information about modems including AT command...

Page 136: ...v65xahb book part6 fm Page 26 Friday January 16 1998 4 27 PM...

Page 137: ...512 640 KB 080000 09FFFF Host PCI memory 640 768 KB 0A0000 0BFFFF PCI ISA Video buffer memory 768 800 KB 0C0000 0C7FFF Video BIOS memory 800 896 KB 0C80000 0DFFFF ISA adapter BIOS and buffer memory 8...

Page 138: ...ecimal Function 0000 001F DMA controller 1 0020 003F Interrupt controller 1 0040 0047 System timer 0050 0057 System timer 0060 006F System controller 8742 0070 CMOS RAM address and NMI mask 0078 007B...

Page 139: ...r 0CF8 PCI mechanism 2 configuration space enabled register 0CFA PCI mechanism 2 forward register C000 C0FF M1451C PCI configuration space C200 C2FF M1449 PCI configuration space C100 C1FF PCI configu...

Page 140: ...in parenthesis may not be available on all models In some cases the device listed uses the IRQ Table 7 System interrupts Interrupt request IRQ Function 0 Timer 1 Keyboard 2 Cascade interrupt control...

Page 141: ...a directly to and from memory You may need to select an available DMA channel if you add an I O device that uses DMA Table 8 DMA channel assignments DMA channel Assignment 0 Available 1 Available Soun...

Page 142: ...errupts Conflicts may arise if you add adapter cards with serial ports or if you change the address settings on your modem if you are using an operating system other than Windows 95 You can resolve mo...

Page 143: ...your computer is a K56flex bps modem It serves as a communications peripheral capable of high speed data transfer fax and in some models speakerphone and Digital Simultaneous Voice and Data DSVD Your...

Page 144: ...commands from the Windows 95 DOS box prompt A list and description of all the AT commands appear in the section AT commands on page B 6 We strongly recommend however that you perform all modem operati...

Page 145: ...ur telephone you may want to disable it while using your modem With Call Waiting communications can be interrupted when a second call is waiting to be answered To disable Call Waiting contact your tel...

Page 146: ...ons software must match the address setting of your modem The addresses and interrupts supported by your computer are Changing modem addresses There are times when you may need to change the default a...

Page 147: ...at common DTE speeds ranging from 115 2K bps or 57 6K bps to 300K bps All commands and data must be issued to the modem using one of the valid DTE speeds Command format All commands must begin with th...

Page 148: ...de 300 bps 0 9 A D and L last number redial P pulse dial T tone dial W wait for second dial tone V switch to speakerphone mode pause wait for five seconds of silence flash return to command mode after...

Page 149: ...e 0 Speaker always off Speaker on until carrier detected Speaker always on 0 Automode disabled modem handshake speed specified by S37 Automode enabled modem handshake speed specified by S37 0 Return t...

Page 150: ...300 compatible responses blind dialing Same as X0 plus all CONNECT responses blind dialing Same as X1 plus dial tone detection 6 Same as X1 plus busy signal detection blind dialing All responses and...

Page 151: ...returns to the command mode after DTR toggle 6 Modem resets after DTR toggle Load factory default configuration 0 Guard tone disabled 550 Hz guard tone enabled 1800 Hz guard tone enabled 0 Asynchrono...

Page 152: ...d buffering data link only same as N0 0 Data compression disable V 42bis MNP5 data compression enabled A 0 Normal mode speed buffering only A Direct mode only A MNP mode only A 6 V 42 MNP Normal auto...

Page 153: ...rrier is lost or not heard Error Error in the command line Invalid command Command line exceeds buffer Invalid character format 1 Connect 1200ECa Connected at 1200 bps 2 No dial tone No dial tone duri...

Page 154: ...000 EC Connected at 32000 EC bits s 56K rate B Connect 34000 EC Connected at 34000 EC bits s 56K rate B Connect 36000 EC Connected at 36000 EC bits s 56K rate B6 Connect 38000 EC Connected at 38000 EC...

Page 155: ...59 8 59 8 5 5 0 Connect 52000 EC Connected at 52000 EC bits s 56K rate Connect 54000 EC Connected at 54000 EC bits s 56K rate Connect 56000 EC Connected at 56000 EC bits s 56K rate 2 Connect 16800EC...

Page 156: ...er 0 28 For example to read the value of S register 0 type ATS0 and press Enter To change the value of an S register Use the ATSr n command r register number 0 28 n the new value you want to assign Fo...

Page 157: ...seconds 95 Escape character detect time 0 255 50ths of a second 50 V 34 modulation enable disable 0 255 ASCII 1 61 Data calling tone 0 1 ASCII 0 6B Connection speed Bitmapped register 0 6 K56flex conn...

Page 158: ...B 16 Appendix B Modem information v65xahb book app b fm Page 16 Friday January 16 1998 4 27 PM...

Page 159: ...age by drawing only alternating lines until the entire image is completed noninterlaced Method of producing an image by drawing each line one after the other until the entire image is completed This m...

Page 160: ...C 2 Appendix C Monitor terminology v65xahb book app c fm Page 2 Friday January 16 1998 4 27 PM...

Page 161: ...nt 4 connectors on the system board 4 4 installing in bay 1 2 or 3 4 installing in bays 4 and 5 4 removing 4 signal cables 4 4 diskette drive 4 connector 4 4 4 DMA channels E electronic support automa...

Page 162: ...ion settings vertical frequency Musical Instrument Digital Interface 4 O online services America Online CompuServe Prodigy other publications online documentation 8 Setup Poster 8 P parallel port See...

Page 163: ...doesn t go to standby speaker adjusting volume system board parts 6 parts descriptions 6 system interrupts 8 system resources conflicts system suspend using the power button 8 using Windows 95 8 syste...

Page 164: ...3 v65xahb book v65xahbIX fm Page 4 Friday January 16 1998 4 27 PM...

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