IBM Aptiva Series, Handbook, Page: 33 / 164

How and when do I contact the IBM PC HelpCenter? 2-5
How and when do I contact the IBM
PC HelpCenter?
What help can I get by
telephone?
Sometimes you may have a problem that you just can not
solve and we understand that it can be frustrating. This
document contains several problem solving options you can
use. See the “Quick problem solving chart” on page 9-6
before you call the IBM PC HelpCenter. If you have
completed the problem solving steps in the “Solving
hardware and software problems” on page 9-7 and you still
need help, you may need to call the IBM PC HelpCenter.
Depending on the type of problem, system experts are
available to help answer your questions. There may be
charges for some calls and not for others. This section
contains information about which calls you will be charged
for and which calls you will not.
30 day “Up and Running” support
If you have questions about setting up your system, we are
here to help. Within the first 30 days that you have your
computer, you can call us at no additional charge to ask
questions about:
setting up your system and attaching a monitor and
printer
starting the preloaded operating system
starting the preloaded and bundled software programs
We will calculate the 30 days from the date of purchase.
Software technical support
If you need help setting up or installing preloaded or bundled
software programs during the 30-day “Up and Running”
period, technical support representatives will help you install
(or reinstall) the software that came with your computer if
necessary. HelpWare support will ensure that the program is
successfully loaded so that you can start the program.
Support for your “how to” questions about software
programs is available for a fee. For more information, see
“How and when do I purchase additional support?” on
page 2-8.
v65xahb.book : chap-2.fm Page 5 Friday, January 16, 1998 4:27 PM