IBM Aptiva 2187, Service Manual

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Copyright IBM Corp. 1999 B-1
Appendix B. Online Support Information
This section describes online technical support services available to help
repair the Aptiva computer.
This section covers:
q
IBM PC Company Bulletin Board Service (BBS)
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IBM PC Company Fax-Back Service
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IBM Online HelpCenter on America Online
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IBM useful sites on the World Wide Web (WWW)
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IBM Knowledge Base
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Discussion Forums
The IBM PC Company offers online resources including several Internet
World Wide Web sites, the IBM Online HelpCenter support areas, a Fax-Back
service, and a Bulletin Board Service.
The IBM PC Company BBS telephone number is (919) 517-0001. (U.S. and
Canada only). The BBS contains a valuable file library with drivers, software,
updates, product information, and other file updates. To access the BBS, set
your modem for
eight data bits, one stop bit, and no parity bit.
The IBM PC Company Automated Fax-Back System offers a variety of IBM
computer-related articles. To access this service, call 800-IBM-3395. The Fax-
Back system file library can also be accessed through the PC Company BBS.
Aptiva technical support is offered through the IBM Online Helpcenters on
America Online.
The IBM Knowledge Base will help you to diagnose and resolve technical
problems by giving you access to the same tools used by IBM PC HelpCenter
specialists. IBM Knowledge Base guides you from symptom to resolution, by
asking simple questions based on the collective experience of IBM senior
support specialists. In addition many recommended next steps link to the
extensive IBM online library, providing access to supporting information during
the diagnostic process. To access the Knowledge Base go to the IBM support
web site, (http://www.ibm.com/pc/support) press the profile button and set up
your personal profile. Your profile will give you access to the IBM Knowledge
base through your personalized page.