ServerGuide problems
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 6. Setup and Installation CD
Symptom
Suggested action
Setup and Installation
CD
will not start.
v
Ensure that the system is a supported server with a startable (bootable) CD-ROM drive.
v
If the startup (boot) sequence settings have been altered, ensure that the CD-ROM
drive is first in the startup sequence.
v
If more than one CD-ROM drive is installed, ensure that only one drive is set as the
primary drive. Start the CD from the primary drive.
ServeRAID
™
program
cannot view all installed
drives - or - cannot install
NOS.
v
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v
Ensure that the hard disk drive is connected properly.
The Operating System
Installation program
continuously loops.
Make more space available on the hard disk.
ServerGuide will not start
your
NOS CD.
Ensure that the NOS CD you have is supported by the ServerGuide program. See the
Setup and Installation
CD label for a list of supported NOS versions.
Cannot install NOS -
option is unavailable.
Ensure that the NOS is supported on your server. If the NOS is supported, either there is
no logical drive defined (ServeRAID systems) or the ServerGuide System Partition is not
present. Run the ServerGuide setup and configuration program, and ensure that setup is
complete.
Chapter 5. Solving problems
37
Summary of Contents for 8685 - eServer xSeries 255
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