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IBM 84885BU, Maintenance And Troubleshooting Manual

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Chapter

 

3.

 

Diagnostics

 

This

 

chapter

 

provides

 

basic

 

troubleshooting

 

information

 

to

 

help

 

solve

 

some

 

common

 

problems

 

that

 

might

 

occur

 

with

 

the

 

server.

 

If

 

you

 

cannot

 

locate

 

and

 

correct

 

the

 

problem

 

using

 

the

 

information

 

in

 

this

 

section,

 

see

 

Appendix

 

A,

 

“Getting

 

help

 

and

 

technical

 

assistance,”

 

on

 

page

 

141

 

for

 

more

 

information.

 

General

 

checkout

 

Follow

 

the

 

checkout

 

procedure

 

for

 

diagnosing

 

hardware

 

problems.

 

Review

 

the

 

following

 

information

 

before

 

performing

 

the

 

checkout

 

procedure:

 

v

   

Read

 

Appendix

 

B,

 

“Safety

 

information,”

 

on

 

page

 

143.

 

v

   

The

 

server

 

diagnostic

 

programs

 

are

 

stored

 

on

 

the

 

IBM

 

Enhanced

 

Diagnostics

 

CD

.

 

These

 

programs

 

provide

 

the

 

primary

 

methods

 

of

 

testing

 

the

 

major

 

components

 

of

 

the

 

server.

 

If

 

you

 

are

 

not

 

sure

 

whether

 

a

 

problem

 

is

 

caused

 

by

 

the

 

hardware

 

or

 

by

 

the

 

software,

 

you

 

can

 

run

 

the

 

diagnostic

 

programs

 

to

 

confirm

 

that

 

the

 

hardware

 

is

 

working

 

correctly.

 

v

   

When

 

you

 

run

 

the

 

diagnostic

 

programs,

 

a

 

single

 

problem

 

might

 

cause

 

several

 

error

 

messages.

 

If

 

you

 

receive

 

several

 

error

 

messages,

 

correct

 

the

 

cause

 

of

 

the

 

first

 

error

 

message.

 

The

 

other

 

error

 

messages

 

might

 

not

 

occur

 

the

 

next

 

time

 

you

 

run

 

the

 

diagnostic

 

programs.

 

v

   

Before

 

running

 

the

 

diagnostic

 

programs,

 

you

 

must

 

determine

 

whether

 

the

 

failing

 

server

 

is

 

part

 

of

 

a

 

shared

 

hard

 

disk

 

drive

 

cluster

 

(two

 

or

 

more

 

servers

 

sharing

 

external

 

storage

 

devices).

 

If

 

you

 

suspect

 

that

 

it

 

is

 

part

 

of

 

a

 

cluster,

 

you

 

can

 

run

 

all

 

diagnostic

 

programs

 

except

 

the

 

ones

 

that

 

test

 

the

 

storage

 

unit

 

(that

 

is,

 

a

 

hard

 

disk

 

drive

 

in

 

the

 

storage

 

unit)

 

or

 

the

 

storage

 

adapter

 

that

 

is

 

attached

 

to

 

the

 

storage

 

unit.

 

The

 

failing

 

server

 

might

 

be

 

part

 

of

 

a

 

cluster

 

if

 

any

 

of

 

the

 

following

 

conditions

 

is

 

true:

 

–

   

The

 

customer

 

identifies

 

the

 

failing

 

server

 

as

 

part

 

of

 

a

 

cluster.

 

–

   

One

 

or

 

more

 

external

 

storage

 

units

 

are

 

attached

 

to

 

the

 

failing

 

server

 

and

 

at

 

least

 

one

 

of

 

the

 

attached

 

storage

 

units

 

is

 

also

 

attached

 

to

 

another

 

server

 

or

 

unidentifiable

 

device.

 

–

   

One

 

or

 

more

 

servers

 

are

 

located

 

near

 

the

 

failing

 

server.

v

   

Important:

 

1.

   

For

 

servers

 

that

 

are

 

part

 

of

 

a

 

shared

 

hard

 

disk

 

drive

 

cluster,

 

run

 

one

 

test

 

at

 

a

 

time.

 

Do

 

not

 

run

 

any

 

suite

 

of

 

tests,

 

such

 

as

 

“quick”

 

or

 

“normal”

 

tests,

 

because

 

this

 

could

 

enable

 

the

 

hard

 

disk

 

drive

 

diagnostic

 

tests.

 

2.

   

If

 

more

 

than

 

one

 

error

 

code

 

is

 

displayed,

 

correct

 

the

 

first

 

error.

 

The

 

other

 

error

 

codes

 

might

 

not

 

occur

 

the

 

next

 

time

 

you

 

run

 

the

 

diagnostic

 

programs.

 

3.

   

If

 

the

 

server

 

is

 

suspended

 

and

 

a

 

POST

 

error

 

code

 

is

 

displayed,

 

see

 

“POST

 

error

 

codes”

 

on

 

page

 

99.

 

4.

    

If

 

the

 

server

 

is

 

suspended

 

and

 

no

 

error

 

message

 

is

 

displayed,

 

see

 

“Error

 

symptoms”

 

on

 

page

 

109

 

and

 

“Undetermined

 

problems”

 

on

 

page

 

127.

 

5.

   

For

 

information

 

about

 

power-supply

 

problems,

 

see

 

“Power

 

checkout”

 

on

 

page

 

21.

 

6.

   

For

 

intermittent

 

problems,

 

check

 

the

 

error

 

log;

 

see

 

“Diagnostic

 

programs,

 

error

 

codes,

 

and

 

messages”

 

on

 

page

 

14.

 

 

©

 

Copyright

 

IBM

 

Corp.

 

2004

 

11

Summary of Contents for 84885BU

Page 1: ...xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 2: ......

Page 3: ...xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 4: ...d Appendix C Notices on page 177 v The most recent version of this document is available at http www ibm com pc support 10th Edition April 2008 Copyright International Business Machines Corporation 2004 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...naissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausführen Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier o...

Page 6: ...support You can download the most current diagnostic BIOS flash and device driver files from http www ibm com pc support iv xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 7: ...5 Starting the diagnostic programs 15 Small computer system interface messages 16 Diagnostic error LEDs 17 System board error LEDs 17 Hard disk drive LEDs 18 Recovering from a POST BIOS update failure 18 Erasing a lost or forgotten password clearing CMOS 19 Updating Remote Supervisor Adapter II firmware 20 Power checkout 21 Troubleshooting the Ethernet controller 21 Network connection problems 21 ...

Page 8: ...rs 63 Auxiliary device pointing device connector 64 Ethernet RJ 45 connector 64 Keyboard connector 64 Parallel connector 64 Serial connectors 65 Ultra320 SCSI connector 65 Universal Serial Bus connectors 66 Video connector 66 Chapter 5 Field replaceable units 67 Microprocessor air baffle 67 Microprocessor and heat sink 68 CD ROM drive 70 Diskette drive 71 SCSI backplane 72 Non hot swap power suppl...

Page 9: ...ting help and technical assistance 141 Before you call 141 Using the documentation 141 Getting help and information from the World Wide Web 142 Software service and support 142 Hardware service and support 142 Appendix B Safety information 143 General safety 143 Electrical safety 144 Safety inspection guide 145 Handling electrostatic discharge sensitive devices 146 Grounding requirements 146 Safet...

Page 10: ...Index 183 viii xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 11: ...ex for the IBM xSeries 226 Type 8488 and 8648 server You can obtain up to date information about the server and other IBM server products at http www ibm com eserver xseries The following illustration shows the simple swap model Model number and serial number The following illustration shows the SCSI hot swap model Model number and serial number Copyright IBM Corp 2004 1 ...

Page 12: ... include information about those features or technical updates might be available to provide additional information that is not included in the server documentation These updates are available from the IBM Web site at http www ibm com pc support Notices and statements used in this document The caution and danger statements that appear in this document are also in the multilingual Safety Informatio...

Page 13: ...capabilities v Four Universal Serial Bus USB v2 0 ports two on front and two on rear of enclosure v Keyboard port v Mouse port v ATA 100 dual channel IDE controller v ATI Radeon 7000 M video Compatible with SVGA and VGA 16 MB video memory Diagnostic LEDs v Fans v Memory v Microprocessors v Hot swap power supplies some models Power supplies v Two some models 514 watt output 115 230 V ac hot swap po...

Page 14: ...utton Press this button to release a diskette from the diskette drive Hard disk drive activity LED When this LED is flashing it indicates that a hard disk drive is in use Power on LED When this LED is lit and not flashing it indicates that the server is turned on When this LED is flashing it indicates that the server is off and still connected to an ac power source Power control button Press this ...

Page 15: ...s that the drive is being rebuilt When the LED is flashing rapidly three flashes per second it indicates that the controller on the adapter is identifying the drive Ethernet transmit receive activity LED This LED is on the Ethernet connector When this LED is lit it indicates that there is activity between the server and the network Ethernet link status LED This LED is on the Ethernet connector on ...

Page 16: ...r Connect a 9 pin serial device to this connector If you have an optional Remote Supervisor Adapter II systems management adapter installed in PCI slot 2 the adapter has additional connectors and LEDs See the Option Installation Guide for more information about these connectors and LEDs In addition if you install the optional Remote Supervisor Adapter II you must disconnect the video cable from th...

Page 17: ...the operating system the configuration of the server and the configured PCI options Turning off the server When you turn off the server and leave it connected to ac power the server can respond to remote requests to turn on the server To remove all power from the server you must disconnect it from the power source Some operating systems require an orderly shutdown before you turn off the server Se...

Page 18: ... II is installed in the server the server can be turned off from the Remote Supervisor Adapter II user interface v If the Wake on LAN feature turned on the server the Wake on LAN feature can turn of the server v The server can turn itself off as an automatic response to a critical system failure 8 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 19: ...nfigure the controller However you must install a device driver For device drivers and information about configuring the Ethernet controller see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server For updated information about configuring the controller go to http www ibm com pc support v Adaptec HostRAID configuration programs Note The device drivers required to enable ...

Page 20: ...ears press F1 If you have set both a power on password and an administrator password you must type the administrator password to access the full Configuration Setup Utility menu If you do not type the administrator password a limited Configuration Setup Utility menu is available 3 Select settings to view or change 10 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Gu...

Page 21: ...vers sharing external storage devices If you suspect that it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the following conditions is true The customer identifies the failing server a...

Page 22: ...k the system error log Note The system error log is available only with the Remote Supervisor Adapter II If an error was recorded by the server see Chapter 6 Symptom to FRU index on page 97 8 Start the diagnostic programs 9 Check for the following responses v One beep v Readable instructions or the main menu 003 DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES NO Find the failure symptom in Chapter 6...

Page 23: ...problems see Troubleshooting the Ethernet controller on page 21 POST error logs When you turn on the server it performs a series of tests to check the operation of server components and some of the options installed in the server This series of tests is called the power on self test or POST If POST finishes without detecting any problems a single beep sounds and the first screen of the operating s...

Page 24: ...re stored on the IBM Enhanced Diagnostics CD These programs are the primary method of testing the major components of the server Diagnostic error messages indicate that a problem exists They are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the firs...

Page 25: ...ic programs Complete the following steps to start the diagnostic programs 1 Turn off the server and any peripheral devices 2 Turn on all attached devices then turn on the server Notes a To run the diagnostic programs you must start the server with the highest level password that is set That is if an administrator password is set you must enter the administrator password not the user password to ru...

Page 26: ...teps 2 on page 15 through 8 of this procedure to do this The test log data is maintained only while the diagnostic programs are active When you exit from the diagnostic programs the test log is cleared saved test logs are not affected To save the test log to a file on a diskette or to the hard disk so that you can view it later click Save Log on the diagnostic programs screen and specify a locatio...

Page 27: ...a problem with the associated component After a problem is corrected its LED will not be lit the next time the server is restarted If the LED remains lit after the server is restarted the problem remains Complete the following steps to view the lit error LEDs 1 Read Appendix B Safety information on page 143 and Handling static sensitive devices on page 26 2 Remove the side cover see Removing the s...

Page 28: ...ecovery diskette complete the following steps to recover the BIOS code 1 Read Appendix B Safety information on page 143 2 Turn off the server and all attached devices 3 Disconnect the power cord then disconnect all external cables 4 Remove the side cover see Removing the side cover on page 28 5 Remove the frame support bracket see Removing and installing the support bracket on page 32 6 Locate the...

Page 29: ...ins 1 and 2 22 Replace any adapters that were removed 23 Replace the frame support bracket 24 Reinstall the side cover 25 Reconnect all external cables and power cords and turn on the peripheral devices 26 Turn on the server to restart the operating system Erasing a lost or forgotten password clearing CMOS This section applies to lost or forgotten passwords For general information about passwords ...

Page 30: ...art the Configuration Setup Utility program You can either delete the old password or set a new power on password If you do not change or delete the password the next time you start the server the original power on password will be reinstated 12 Connect the server to a power source keyboard monitor and mouse 13 Turn on the server The Configuration Setup Utility program starts 14 Follow the instruc...

Page 31: ...roller Network connection problems If the Ethernet controller cannot connect to the network check the following conditions v Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps you must use Ca...

Page 32: ...oller to match the hub v If you manually configured the Duplex mode make sure that you also manually configure the speed v Reseat or replace the adapter The Ethernet transmit receive activity LED does not work v Make sure that you have installed the network device drivers v The network might be idle Try sending data from this server Data is incorrect or sporadic v Make sure that you are using Cate...

Page 33: ...The integrated Ethernet controller might display messages from certain device drivers The latest available information concerning these messages is at the IBM Support Web site at http www ibm com pc support Chapter 3 Diagnostics 23 ...

Page 34: ...24 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 35: ...ents See the instructions for removing and installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component v When you need to access the inside of the server to install options you might find it easier to lay the server on its side v For a list of supported options for the server go to http www ibm com pc compat Syste...

Page 36: ...eave the device where others can handle and damage it v While the device is still in its static protective package touch it to an unpainted metal part of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the d...

Page 37: ... your hardware DIMMs Heatsink 2 Microprocessor 2 Microprocessor baffle assembly Microprocessor air baffle VRM Front adapter support bracket assembly Rear adapter support bracket Bezel assembly Bezel filler on SATA models EMC shield Filler panel Frame support bracket Drive cage Cover SCSI drive and filler panel on SCSI models SATA drive on SATA models Chapter 4 Customer replacement units 27 ...

Page 38: ...3 Unlock the side cover then pull the cover release latch away from the server and push the cover toward the rear of the server Lift the side cover off the server and set it aside Note It might be easier to lay the server on its side to perform this procedure Cover release latch Key lock To replace the side cover see Replacing the side cover on page 29 Attention For proper cooling and airflow repl...

Page 39: ...the following steps to replace the side cover 1 Before installing the cover check that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server 2 Make sure that the cover release latch is in the unlocked opened position 3 Insert the tabs inside the cover into the slots on the server chassis 4 Make sure that each t...

Page 40: ...on page 28 3 For hot swap hard disk drive models slide the lock bar to the left 4 Locate the bezel release lever then press the bezel release lever toward the front of the server 5 Pull the top of the bezel away from the chassis then push the bezel down to disengage the bottom tabs 6 Remove the bezel from the server and store the bezel in a safe place Hooks Tab Bezel Release tab Openings For instr...

Page 41: ... the matching hole on the chassis left front 2 Slide the bezel toward the bottom of the server until you can insert the two openings on the bottom rear of the bezel onto the matching hooks on the server chassis 3 Push the top of the bezel toward the server until the two tabs at the top of the bezel snap into place 4 For hot swap hard disk drive models slide the lock bar to the right The hot swap l...

Page 42: ...ead Appendix B Safety information on page 143 and the Installation guidelines on page 25 2 Remove the side cover see Removing the side cover on page 28 3 Pull out on the rear end of the support bracket at a 45 angle 4 Disengage the front end of the support bracket from the server and set the bracket aside To reinstall the support bracket reverse the previous steps 32 xSeries 226 Type 8488 and 8648...

Page 43: ...of the server and rotate it out of the server To completely remove the microprocessor air baffle gently press the sides of the baffle at the chassis toward each other until the tabs at the rear of the baffle are free of the slots in the chassis To replace the air baffle gently press the sides of the baffle toward each other until you can insert the rear tabs into the slots in the rear of the chass...

Page 44: ...annel mode non interleaving A failed DIMM must be replaced as soon as possible otherwise the server will not start boot v The DIMM installation sequence is based on single rank DIMMs double rank DIMMs and mixing single rank and double rank DIMMs Single rank DIMMs are 256 MB 512 MB and 1 GB memory modules Double rank DIMMs are 2 GB memory modules The following table lists the DIMM installation sequ...

Page 45: ...server from a single chip failure on a DIMM v The amount of usable memory is reduced depending on the system configuration A certain amount of memory must be reserved for system resources The BIOS displays the total amount of installed memory and the amount of configured memory Complete the following steps to install a DIMM 1 Read Appendix B Safety information on page 143 and the Installation guid...

Page 46: ...MM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly installed Open the retaining clips remove the DIMM and then reinsert it 9 If you have other options to install or ...

Page 47: ...ot swap hard disk drive bays other server models come with four simple swap hard disk drive bays and a hard disk drive installed in bay 7 Server with hot swap hard disk drives Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7 Bay 8 Bay 9 Server with simple swap hard disk drives Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7 Chapter 4 Customer replacement units 37 ...

Page 48: ...t Contact IBM to order the conversion kit v The electromagnetic interference EMI integrity and cooling of the server are protected by having all bays and PCI slots covered or occupied When you install a drive or PCI adapter save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event you later remove the option v For a complete list of supported options for the serv...

Page 49: ...t in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 EMC shield Filler panel 7 Touc...

Page 50: ...able so that it does not block the airflow to the rear of the drives or over the microprocessor and memory 14 If you have another drive to install or remove do so now 15 If you have other options to install or remove do so now otherwise replace the support bracket see Removing and installing the support bracket on page 32 replace the bezel see Replacing the bezel on page 31 and then go to Completi...

Page 51: ...e hot swap drives The following illustration shows how to install a hot swap hard disk drive Filler panel Drive tray assembly Drive tray handle in open position Hot swap lock bar Complete the following steps to install a hot swap hard disk drive Attention To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each ...

Page 52: ...e the ServeRAID documentation on the IBM ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager 6 If you are installing additional hot swap hard disk drives do so now otherwise replace the hot swap lock bar 7 If you have other options to install or remove do so now otherwise go to Completing the installation on page 60 SCSI IDs fo...

Page 53: ...f you install the optional ServeRAID 7t S ATA adapter all four SATA drives must then be connected to the ServeRAID 7t S ATA adapter instead of the system board See Installing an adapter on page 51 and Cabling an optional SATA adapter on page 55 or see the the optional ServeRAID 7t S ATA adapter documentation v Install simple swap SATA hard disk drives in this sequence bay 7 bay 6 bay 5 and bay 4 v...

Page 54: ...r the location of system board connectors Review the following information before connecting power and signal cables to internal drives v The drives that are preinstalled in the server come with power and signal cables attached If you replace any drives remember or label which cable is attached to which drive v When you install a drive make sure that one of the signal cable drive connectors is con...

Page 55: ...wo connectors One is connected to a simple swap Serial ATA drive and the other is attached to the connector on the system board Each simple swap Serial ATA drive comes with a cable If you install an additional simple swap Serial ATA drive you will need an additional cable If you install the optional ServeRAID 7t S ATA controller to add a third and fourth SATA drive all four SATA drives must then b...

Page 56: ... Guide for information about using the SCSISelect program Installing an additional microprocessor The following notes describe the type of microprocessor that the server supports and other information that you must consider when installing a microprocessor v The server comes with one microprocessor and supports up to two microprocessors v Read the documentation that comes with the microprocessor t...

Page 57: ...or air baffle VRM Heat sink 2 Complete the following steps to install a microprocessor 1 Read Appendix B Safety information on page 143 and the Installation guidelines on page 25 2 Turn off the server and all peripheral devices then disconnect all power cords and external cables from the server 3 Remove the server cover see Removing the side cover on page 28 4 Remove the support bracket see Removi...

Page 58: ... precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 26 7 If the second microprocessor socket is covered with protective film or a label peel and remove the film or label 8 Install the microprocessor a Touch the static protective package containing the new microprocessor to any unpainted metal surface on the ser...

Page 59: ...ner of the socket and carefully press the microprocessor into the socket d Carefully close the microprocessor release lever to secure the microprocessor in the socket Attention Do not set the heat sink down after you remove the plastic cover and do not touch the thermal grease on the bottom of the heat sink Touching the thermal grease will contaminate it If the thermal grease on the heat sink beco...

Page 60: ...e regulator module VRM into the VRM connector see the illustration on page 47 a Open the retaining clips on the VRM connector b Touch the static protective package containing the VRM to any unpainted metal surface on the server Then remove the new VRM from the package Note The VRM support bracket is attached to the VRM c Align the VRM with the VRM connector d Slide the VRM into the connector The s...

Page 61: ... can install any supported PCI Express adapter in slot 1 For a list of supported PCI Express adapters for the server go to http www ibm com pc us compat v You can install full length adapters in PCI and PCI X slots 3 4 5 and 6 v You can install only 32 bit adapters in the 32 bit PCI slots 2 and 3 and 64 bit adapters in the 64 bit PCI X slots 4 5 and 6 v The PCI bus configuration is as follows PCI ...

Page 62: ...ith the adapter to set jumpers or switches if any 6 Remove the frame support bracket see Removing and installing the support bracket on page 32 7 Rotate the rear adapter retention bracket to the open unlocked position and remove it from the server Rotate the front adapter support bracket to the open position If you are installing a smaller adapter remove only the rear adapter retention bracket 8 R...

Page 63: ...er directly from the static protective package to the expansion slot Attention Make sure that the adapter is correctly seated in the expansion slot before you turn on the server Incomplete installation of an adapter might damage the system board or the adapter Rear adapter retaining bracket Front adapter bracket retaining Expansion slot cover Adapter Chapter 4 Customer replacement units 53 ...

Page 64: ...ernal hard disk drives into disk arrays that use higher levels of RAID functionality than the integrated SCSI controller You can also cable a SCSI adapter to external hard disk drives See the SCSI adapter option documentation for complete instructions for installing a SCSI adapter and for additional information about SCSI adapters Notes 1 This information in this section does not apply to the Serv...

Page 65: ...h a ServeRAID 7t S ATA adapter installed you can configure the internal hard disk drives into disk arrays that use higher levels of RAID functionality than the integrated SATA controller See the ServeRAID 7t S ATA adapter option documentation for complete instructions for installing a SATA adapter in the server and for additional information about SATA adapters Complete the following steps to cabl...

Page 66: ...d disk drive cage Note If you have placed the server on its side adjust the instructions accordingly a Reach beneath the drive cage and push downward on the drive cage release latch then rotate the drive cage outward until the drive cage locks in the vertical position b Remove the two screws from the large connector on the SATA cable that comes with the ServeRAID 7t S ATA adapter 56 xSeries 226 Ty...

Page 67: ...s to the ServeRAID 7t S ATA adapter 4 Complete the installation of the optional SATA adapter Replacing the battery IBM has designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions Note In the U S call 1 800 IBM 4333 for information about battery disposal If you repl...

Page 68: ...ion instructions supplied with the replacement battery 3 Turn off the server and all attached devices 4 Disconnect all power cords then disconnect all external cables 5 Remove the side cover see Removing the side cover on page 28 6 Remove the frame support bracket see Removing and installing the support bracket on page 32 7 Remove any adapters that impede access to the battery 8 Remove the battery...

Page 69: ...y at a time If you install or remove a power supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these...

Page 70: ...icating that the power supply is operating properly Completing the installation To complete the installation you must reinstall the bezel see Replacing the bezel on page 31 reinstall the frame support bracket see Removing and installing the support bracket on page 32 reinstall the side cover see Replacing the side cover on page 29 connect all the cables and for certain options run the Configuratio...

Page 71: ...el connector a red cable end with a red connector and so on Attention To prevent damage to equipment connect the power cords last The following illustration shows the input output I O connectors on the server Note The power supply might be different on some models Power cords Mouse Keyboard Parallel Serial 1 Video USB 1 USB 2 Ethernet Serial 2 External SCSI knockout Chapter 4 Customer replacement ...

Page 72: ...ion enclosure to the server Note If the server model supports internal simple swap SATA hard disk drives installing an optional SCSI adapter enables you to add only external SCSI tape drives to the server Complete the following steps to attach an external device 1 Review Appendix B Safety information on page 143 Installation guidelines on page 25 and the documentation that comes with the option 2 ...

Page 73: ...ollowing sections describe these connectors If you have an optional Remote Supervisor Adapter II systems management adapter installed in PCI slot 2 the server also has an additional Ethernet connector an additional serial connector and an Advanced System Management ASM Interconnect connector See the documentation that comes with the Remote Supervisor Adapter II for more information about the ASM I...

Page 74: ... to this connector USB ports and devices are disabled during the power on self test POST Parallel connector Use this connector to connect a parallel device The following illustration shows a parallel connector 13 1 25 14 The parallel connector supports three standard Institute of Electrical and Electronics Engineers IEEE 1284 modes of operation Standard Parallel Port SPP Enhanced Parallel Port EPP...

Page 75: ...ternal channel connector on the RAID adapter see Cabling an optional SCSI adapter on page 54 An optional external SCSI connector might be installed on the rear of the server Use this connector to connect external SCSI devices The following illustration shows a SCSI standard 68 pin female D shell SCSI connector 34 1 68 35 The server has a dual channel SCSI controller This dual channel controller su...

Page 76: ...us connectors Use a Universal Serial Bus USB 2 0 connector to connect a USB device USB 2 0 technology transfers data at up to 480 Mb per second Mbps with a maximum of 127 devices and a maximum signal distance of 5 meters 16 ft per segment if the device that is attached to the server is a USB 2 0 device If multiple USB devices are attached to the server the USB hub must be 2 0 otherwise all USB 2 0...

Page 77: ...chnician is authorized to replace the components described in this section Important The field replaceable unit FRU procedures are intended for trained servicers who are familiar with IBM xSeries products See the parts listing in System replaceable units on page 131 to determine if the component being replaced is a customer replaceable unit CRU or a FRU Note Before servicing this system read Insta...

Page 78: ...ocessor 5 Remove the heat sink from the microprocessor a Press the microprocessor baffle release lever down move it toward the other microprocessor and lift it up to the open position b Slide the heat sink assembly toward the front of the server and tip the rear flange out of the heat sink socket c Lift the heat sink up and out of the server Note It might be necessary to gently twist the heat sink...

Page 79: ...r arm upward to its maximum vertical position 135 and lift the microprocessor up and out of the server 7 To install a microprocessor see Installing an additional microprocessor on page 46 beginning with step 8 on page 48 Chapter 5 Field replaceable units 69 ...

Page 80: ...the side cover see Removing the side cover on page 28 4 Remove the front bezel see Removing the bezel on page 30 5 Disconnect the CD ROM drive connector and power cables from the rear of the drive 6 Press the blue touch point on the raised area of the CD ROM drive cage and gently slide the CD ROM drive toward the front of the server 7 Lift the CD ROM drive out of the server For instructions for re...

Page 81: ...Disconnect the power cord from the power source and from the server then disconnect all external cables 3 Remove the side cover see Removing the side cover on page 28 4 Disconnect the cables from the rear of the drive 5 Press the blue points on the side of the diskette drive cage 6 Gently slide the diskette drive toward the front of the server and lift it out To replace the diskette drive reverse ...

Page 82: ...ing the bezel on page 30 4 Remove the side cover see Removing the side cover on page 28 5 Remove the frame support bracket see Removing and installing the support bracket on page 32 6 Remove any hard disk drives or drive fillers from the drive bays 7 Disconnect the cables from the backplane on the rear of the drive cage 8 Press down on the drive cage release latch and swing the drive cage out 9 Re...

Page 83: ...om the server then disconnect all external cables 3 Remove the cover see Removing the side cover on page 28 4 Remove the frame support bracket see Removing and installing the support bracket on page 32 5 Open the microprocessor air baffle 6 Disconnect internal cables from the power supply to the system board and hard disk drive backplane or back panel 7 Remove the screws from the rear of the serve...

Page 84: ...h the tab slots on the underside of the top rear of the chassis and slide the power supply toward the rear of the chassis 2 Secure the power supply to the rear of the chassis with the four screws 3 Replace the microprocessor air baffle 74 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 85: ...bles 3 Remove the hot swap power supplies from the server 4 Remove the cover see Removing the side cover on page 28 5 Remove the frame support bracket see Removing and installing the support bracket on page 32 6 Remove the microprocessor air baffle 7 Disconnect internal cables from the power supply to the system board and hard disk drive backplane 8 Remove the screws from the rear of the server an...

Page 86: ...f the chassis and slide the power supply cage toward the rear of the chassis 2 Secure the power supply cage to the chassis with the four screws on the rear and the one screw on the side 3 Replace the microprocessor air baffle 4 Reinstall the hot swap power supplies in the power supply cage 76 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 87: ... the server if it is on 2 Disconnect the power cord from the power source and from the server then disconnect all external cables 3 Remove the side cover see Removing the side cover on page 28 4 Rotate the rear adapter retainer to the open position 5 Grasp the rear adapter retainer and gently slide the top and bottom tabs out of the notches To replace the rear adapter retainer reverse the steps Ch...

Page 88: ...ng and installing the support bracket on page 32 5 Remove the fan cable from the system board 6 Disconnect any cables that run through the opening in the adapter support bracket and fan housing from the front area of the server to the system board 7 Remove the adapter support bracket and fan housing a Lift the release lever for the adapter support bracket and fan housing b Slide the fan housing to...

Page 89: ...apertures 4 Reinstall the adapter support bracket and fan housing a Align the slots on the bottom of the adapter support bracket with the tabs on the chassis b Slide the adapter support bracket and fan housing toward the bottom of the server until the bracket and housing are secure and the release lever clicks into place 5 Reconnect the fan cable and the cables that run through the opening in the ...

Page 90: ...port bracket on page 32 5 Remove the microprocessor air baffle see Microprocessor air baffle on page 67 6 Remove the fan cable from the system board 7 Use side cutters to sever the four rubber extensions on the outside of the server 8 Gently pry the fan away from the server and lift it up and out Rubber extensions To install the new rear fan assembly complete the following steps 1 Place the fan in...

Page 91: ...all drives and filler panels from the drive cage on a SATA model remove the bezel filler 7 Press the cage release latch toward the bottom of the server and rotate the drive cage outward until it locks in the vertical position so that you can reach through to the other side of the power switch and LED panel cable 8 To remove the power switch and LED panel from the outside of the server front press ...

Page 92: ...cations Power LED system board connector 11 Fold the connector sideways onto the cable so that it will pass through the opening in the server then gently pull the power switch and LED panel cable out of the server To replace the power LED switch assembly complete the following steps 1 Fold the connector sideways onto the new cable so that it will pass through the opening in the server 2 Thread the...

Page 93: ...age 31 11 Install the side cover see Removing the side cover on page 28 12 Connect external cables and the power cable and turn on the server Front USB connector assembly Note v Read Installation guidelines on page 25 v Read the safety notices at Appendix B Safety information on page 143 v Read Handling static sensitive devices on page 26 Complete the following steps to remove the front USB connec...

Page 94: ...nt USB connector assembly reverse the previous steps routing the cable correctly and snapping the front USB connector assembly into place Note When replacing the USB front connector assembly v Route the cable so that it does not impede movement of the drive cage v It might be helpful to use a flat blade screwdriver from the outside to help snap the connector into place 84 xSeries 226 Type 8488 and...

Page 95: ...stration shows the system board connectors for user installable options Slot 6 PCI X Battery Microprocessor 2 Microprocessor 2 VRM Microprocessor 1 Slot 5 PCI X Slot 4 PCI X Slot 3 PCI Slot 2 PCI Slot 1 PCI Express x 16 DIMM 5 DIMM 4 DIMM 3 DIMM 2 DIMM 1 DIMM 6 Remote Supervisor Adapter II Chapter 5 Field replaceable units 85 ...

Page 96: ...ain power Fan 1 JCOM1 to serial port 2 Fan 2 Fan 4 Front USB SCSI channel A SCSI channel B Microprocessor power Fan 3 Front panel switch LEDs SCSI backplane Diskette drive Primary IDE Wake on LAN Serial ATA SCSI activity LEDs 86 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 97: ...onnectors The following illustration shows the external input output port connectors on the system board Mouse Keyboard Parallel Serial 1 Serial 2 USB 2 USB 1 Ethernet Video 1 2 Front USB Chapter 5 Field replaceable units 87 ...

Page 98: ...D18 DIMM 3 error LED D19 DIMM 2 error LED DIMM 1 error LED D21 Fan 2 error LED D27 Fan 1 error LED D26 Fan 3 error LED D25 reserved Fan 4 error LED D29 Microprocessor 1 error LED D23 Microprocessor 2 error LED D22 DIMM 6 error LED D16 D20 88 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 99: ...enabled default no jumper v Auto restart disabled with jumper Configuration JCON1 v Normal default jumper on pins 1 and 2 v Configuration jumper on pins 2 and 3 v BIOS crisis recovery no jumper CMOS JCMOS1 v Keep CMOS data default jumper on pins 1 and 2 v Clear CMOS data jumper on pins 2 and 3 with power cords removed from server Reserved JP1 JP2 v No jumper default System reset JRST1 v Normal def...

Page 100: ...he server then disconnect all external cables 3 Remove the side cover see Removing the side cover on page 28 4 Remove the frame support bracket see Removing and installing the support bracket on page 32 5 Remove the microprocessor air baffle see Microprocessor air baffle on page 67 6 Disconnect the cables 7 Remove both adapter retaining brackets and the adapters see Installing an adapter on page 5...

Page 101: ...s Press here 13 Lift the front of the system board to clear the locating pin then slide the board forward to clear the EMC shield 14 Lift the system board out of the server chassis To replace the system board reverse the steps Chapter 5 Field replaceable units 91 ...

Page 102: ... external cables 3 Remove the side cover see Removing the side cover on page 28 4 Remove the front bezel see Removing the bezel on page 30 5 Remove the handle assembly see Handle assembly on page 95 6 Remove the four screws from the back of the server and put them in a safe place 7 Using a screwdriver gently pry the cover away from the server in the rear and slide the unit away from the server To ...

Page 103: ...wer cord from the power source and from the server then disconnect all external cables 3 Remove the side cover see Removing the side cover on page 28 4 Remove the front bezel see Removing the bezel on page 30 5 Remove the CD ROM drive see CD ROM drive on page 70 6 Pull down from inside the server to release the latch tab 7 From the underside grasp the bezel release latch in the center and gently p...

Page 104: ...e the CD ROM drive see Installing a drive in bay 2 on page 38 3 Replace the front bezel see Replacing the bezel on page 31 4 Replace the side cover see Replacing the side cover on page 29 5 Connect all external cables then connect the power cord and reconnect the server to power 6 Turn on the server 94 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 105: ...remove the top handle a Carefully use a flat blade screwdriver to push in the tabs inside the plastic cover on the top of the system then remove the plastic cover Store the cover for possible future use b Grasp the metal handle and slide it toward the rear of the server to remove it from the server Store the metal handle for possible future use To remove the handle support complete the following s...

Page 106: ...96 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 107: ...e list and then try the server again to see whether the problem has been corrected Note Try reseating a suspected component or reconnecting a cable before replacing the component The POST BIOS code displays POST error codes and messages on the screen Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses intervals without sound See the examples in the following ...

Page 108: ... Secondary interrupt mask register failed v System board 2 2 2 Keyboard controller failed 1 Keyboard 2 System board 2 2 3 CMOS power failure and checksum check failed 1 Battery 2 System board 2 4 1 Video failed system believed operable v System board 3 1 1 Timer tick interrupt failed v System board 3 1 2 Interval timer channel 2 failed v System board 3 1 3 RAM test failed above address OFFFFH 1 DI...

Page 109: ... technician No beep symptom FRU action No beep occurs during POST v System board No beep no video and the system attention LED is off v System board No beep no video and a system board error LED is on v See System board error LEDs on page 88 BIST failed v Microprocessor POST error codes In the following error codes X can be any number or letter Note See System replaceable units on page 131 to dete...

Page 110: ...alled make sure that the latest firmware is installed 2 System board 184 Power on password damaged 1 Run the Configuration Setup Utility program 2 System board 185 Drive startup sequence information corrupted 1 Run the Configuration Setup Utility program 2 System board 187 VPD serial number not set 1 Set serial number in the Configuration Setup Utility program 2 System board 188 EEPROM CRC 2 damag...

Page 111: ...tte drive configuration error 1 Run the Configuration Setup Utility program and diagnostics 2 Diskette drive 3 Drive cable 4 System board 962 Parallel port configuration error 1 Run the Configuration Setup Utility program 2 System board 1162 Serial port configuration error v System board 11XX System board serial port 1 or 2 error 1 Run the Configuration Setup Utility program 2 System board 1601 BI...

Page 112: ...ter 3 Adapter 4 System board 1805 PCI ROM error occurred 1 Remove all adapters and reinstall one at a time restarting the server each time until the failing adapter is determined then replace that adapter 2 System board 1806 PCI to PCI bridge error occurred 1 Remove all adapters and reinstall one at a time restarting the server each time until the failing adapter is determined then replace that ad...

Page 113: ...x 3 VRM if installed 4 System board 00151200 Unrecoverable error microprocessor x reported IERR 1 Microprocessor x 2 VRM 3 System board 00180100 No room for PCI option ROM 1 Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180200 No more I O space available for PCI adapter 1 Run the Configuration Setup Utility program 2 Adapter 3 System board 00180300 No more memory a...

Page 114: ... update the BIOS code 3 Microprocessor 1 4 System board 012981xx Microprocessor 2 error 1 Verify both microprocessors have same cache size and type and the same clock speed 2 Download and update the BIOS code 3 Microprocessor 2 4 System board I9990301 Invalid boot record on hard disk 1 Partition and format hard disk drive 2 Cable 3 Hard disk drive 4 Adapter system board I9990650 AC power has been ...

Page 115: ...nd rerun test Note If Remote Supervisor Adapter II is present as a standard installation do not remove it the test cannot be run 2 Remove USB devices and rerun test 3 System board 020 XXX 000 Failed PCI Interface test v System board 030 XXX 000 Failed Internal SCSI interface test v System board 035 XXX 099 No adapters were found v If an adapter is installed re check the connection 035 XXX S99 Fail...

Page 116: ...try 3 System board 166 198 000 System Management Aborted Unable to communicate with RSA It may be busy Run the test again 1 Run the diagnostic test again 2 Correct other error conditions and retry These include other failed system management tests and items that are logged in the system error log of the optional Remote Supervisor Adapter II 3 Disconnect all server and option power cords from the s...

Page 117: ...MM 2 NN 3 DIMM 3 NN 4 DIMM 4 NN 5 DIMM 5 NN 6 DIMM 6 2 System board 202 XXX 001 Failed System Cache test 1 Microprocessor 1 2 System board 202 XXX 002 Failed System Cache test 1 Microprocessor 2 2 System board 206 XXX 000 Failed Diskette Drive test 1 Rerun the test with another diskette 2 Diskette drive cables 3 Diskette drive 4 System board 214 XXX 000 Failed Diskette Drive test 1 Rerun the test ...

Page 118: ...ted to the tape drive with SCSI ID NN 3 Tape drive with SCSI ID NN See the help and service information appendix of the tape drive user guide 4 System board or SCSI controller Run SCSI controller diagnostic to determine if the SCSI bus is functioning properly 264 XXX 999 Errors on multiple tape drives see error text for more info v See error messages and text in the PC Doctor error log for detaile...

Page 119: ...the error symptom charts 1 Remove the software or device that you just added 2 Run the diagnostic tests to determine whether the server is running correctly 3 Reinstall the new software or new device In the following table if the entry in the FRU action column is a suggested action perform that action if it is the name of a component reseat the component and replace it if necessary The most likely...

Page 120: ...ecessary files to start the server v The software program is working properly v The cable is installed correctly in the proper orientation 2 To prevent diskette drive read write errors make sure that the distance between monitors and diskette drives is at least 76 mm 3 in 3 Run diskette drive diagnostics 4 Cable 5 Diskette drive 6 System board Note See Chapter 7 Parts listing Type 8488 and 8648 on...

Page 121: ...d is difficult to detect 1 Verify that v All cables and cords are connected securely to the rear of the server and attached options v When the server is turned on air is flowing from the rear of the server at the fan grill If there is no airflow the fan is not working This causes the server to overheat and shut down v Ensure that the SCSI bus and devices are configured correctly and that the last ...

Page 122: ...e the DIMM c Save the configuration and restart the server 3 DIMM 4 System board Note See Chapter 7 Parts listing Type 8488 and 8648 on page 129 to determine which components are replaceable by the customer CRU and which components must be replaced by a field service technician FRU Microprocessor Symptom FRU action The server emits a continuous tone during POST The startup boot microprocessor is n...

Page 123: ...abled its default setting you must restart the server three times to force the system BIOS to reset the CMOS values to the default configuration memory connector or bank of connectors enabled If you have installed a Remote Supervisor Adapter II in the server make sure that the video cable is connected to the Remote Supervisor Adapter II 2 Make sure that damaged BIOS code is not affecting the video...

Page 124: ...able contact your IBM reseller or IBM marketing representative 2 Video adapter if installed 3 System board Wrong characters appear on the screen 1 If the wrong language is displayed update the BIOS code with the correct language 2 Video adapter if installed 3 System board No video Make sure that all cables are connected correctly and securely If you have installed a Remote Supervisor Adapter II in...

Page 125: ...ork and the reset button if supported does work 1 Reseat the connector 2 Power switch card 3 System board The server does not turn on 1 Verify that v The power cables are properly connected to the server v The electrical outlet functions properly v The processors are connected properly v The type of memory installed is supported by the server and that functional DIMMs are installed in slots 1 and ...

Page 126: ... and Installation CD will not start v Verify that the server is supported and has a startable bootable CD ROM drive v If the startup boot sequence settings have been altered ensure that the CD ROM drive is first in the startup sequence v If more than one CD ROM drive is installed ensure that only one drive is set as the primary drive Start the CD from the primary drive The SCSI RAID program cannot...

Page 127: ...te The minimum configuration required for the dc good light to be lit is v Power supply v Power cage assembly if installed v System board press the power control button see Server controls connectors LEDs and power on page 4 Note See System replaceable units on page 131 to determine which components should be replaced by a field service technician AC good LED DC good LED Description FRU action Off...

Page 128: ...I termination jumper setting v Duplicate SCSI IDs in the same SCSI chain v A missing or improperly installed SCSI terminator v A defective SCSI terminator v An improperly installed cable v A defective cable 1 External SCSI devices must be turned on before you turn on the server 2 Make sure that the cables for all external SCSI devices are connected correctly 3 If you have attached an external SCSI...

Page 129: ... the server for more information 3E20 ServeRAID 5i only 1 Remove the ServeRAID 5i controller from its slot and install it in the proper PCI option slot 2 Verify that the ServeRAID 5i controller is supported in this server 3 ServeRAID 5i controller 4 System board 3E2x 1 Reseat the ServeRAID controller 2 Flash latest level of BIOS code and firmware for controller 3 ServeRAID 5i controller 4 Integrat...

Page 130: ...annel or channels that cause the error 1 Follow indications at POST ISPR error procedures on page 121 Follow those instructions before continuing with the next steps listed in this index 2 SCSI cable 3 SCSI backplane 4 Hard disk drive 5 ServeRAID controller EFFE Firmware code corrupt or download jumpers are in place 1 Flash latest level BIOS and firmware for controller then remove jumpers 2 ServeR...

Page 131: ...CSI channel cable details if any appear elsewhere in this publication b The adapter controller detects a configuration change Do not select Save Changes Instead press F10 to bypass any options to this effect 2 If ISPR error is EF10 after disconnecting cables a Identify which channel is causing the error by the second digit Z of the original ISPR code as indicated in the following table Note ServeR...

Page 132: ...he controller and try to flash the firmware code to the card 2 Isolate between SCSI subsystem and controller by disconnecting all SCSI cables attached to the suspect card and restart Attention Do not press F5 Doing so changes the computer configuration If ISPR code is EF10 after disconnecting cables follow these steps until the error is eliminated a Identify which channel is causing the error by r...

Page 133: ...m reliability guidelines on page 25 2 Power supply x System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability guidelines on page 25 2 System board System board is under recommended temperature level warning system board is under recommended temperature v Ambient temperature must be within...

Page 134: ...edundant power level noncritical system does not have redundant power 1 Add another power supply 2 Remove options from system 3 System can continue to operate without redundancy protection if steps1 and 2 are not followed System under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 1 Check connections to the power subsystem 2 Power...

Page 135: ...lity guidelines on page 25 2 Replace microprocessor x System shutoff due to CPU x under temperature level critical CPU x is under temperature v Ambient temperature must be within normal operating specifications see Features and specifications on page 3 System shutoff due to DASD temperature sensor x level critical DASD area reported temperature outside recommended operating range v Ensure that the...

Page 136: ...2 and the RSA2 connector on the system board 2 DIMMs 3 System board Failure reading 12C device Check devices on bus 1 1 Reseat the I2C cable between the operator information panel and system board 2 Operator information panel 3 System board Failure reading 12C device Check devices on bus 2 1 Reseat the cable between system board and the power supply power cage assembly if installed JPWR1 JPWR2 2 P...

Page 137: ... following devices one at a time until you find the failure turn on the server and reconfigure each time v Any external devices v Surge suppressor device on the server v Modem printer mouse or non IBM devices v Each adapter v Drives v Memory modules minimum requirement 512 MB 2 banks of 256 MB DIMMs Note Minimum operating requirements are a One power supply b Power cage assembly if installed c Sys...

Page 138: ...iagnostics version Type and version level v Hardware configuration Print print screen configuration currently in use BIOS level v Operating system software Type and version level Note To eliminate confusion identical systems are considered identical only if they v Are the exact machine type and models v Have the same BIOS level v Have the same adapters attachments in the same locations v Have the ...

Page 139: ...ype 8488 and Type 8648 To check for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com support 2 Under Search technical support type 8488 or 8648 and click Search 3 Under Document type select Parts information and click Go Copyright IBM Corp 2004 129 ...

Page 140: ... xSeries 226 Type 8488 and 8648 are shown in the following illustration 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 130 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 141: ...50x 5Ax 5Bx 60x 6Ax 6Bx 70x E2x E3x E5x E7x 90P0934 3 Switch assembly power LED models A2x A4x A6x B2x B4x B6x C2x C4x C6x D2x D4x D6x 41Y9012 4 EMC shield 5 25 inch all models 32P8503 5 USB 2 0 connector assembly all models 26K6096 6 CD ROM drive 48x option 71P7375 6 CD ROM drive 48x option 71P7385 6 CD ROM drive 48 32 48x option 26K5449 6 CD ROM drive 48x primary all models 42C0953 6 CD ROM driv...

Page 142: ...R7312 11 Card guide all models 26K6094 11 Card guide models A2x A4x A6x B2x B4x B6x C2x C4x C6x D2x D4x D6x ECx EFx E4x EGx EHx EJx EKx 39Y8442 12 Fan assembly front 92x38 models 00x 0Ax 0Bx 0Ex 10x 1Ax 1Bx 1Cx 20x 2Ax 2Bx 2Cx 2Dx 2Ex 30x 3Ax 3Bx 3Cx 3Dx 3Ex 40x 4Ax 4Bx 4Ex 50x 5Ax 5Bx 60x 6Ax 6Bx 70x E2x E3x E5x E7x 26K6082 12 Fan assembly front 92x38 all models A2x A4x A6x B2x B4x B6x C2x C4x C6...

Page 143: ...roprocessor 800 3 2 2M models 50x 5Ax 5Bx C2x C4x C6x EFx EJx 13M8294 22 Microprocessor 880 3 4 1M models 30x 3Ax 3Bx 1Cx 90P1227 22 Microprocessor 800 3 4 2M models 60x 6Ax 6Bx 80x D2x D4x D6x E4x E7x EGx EHx 13M8295 23 System board all models 39Y8678 24 Memory 256 MB ECC models 00x 0Ax 0Bx 10x 1Ax 1Bx 20x 2Ax 2Bx 30x 3Ax 3Bx 3Cx 90P1123 24 Memory 512 MB ECC models 0Ex 1Cx 2Cx 2Dx 2Ex 3Dx 3Ex 40x...

Page 144: ...2 Cable interposer models A4x B4x C4x D4x 4Ex E2x E3x 42C1052 Cable management arm optional 39Y9761 Cable SATA signal models 00x 10x 20x 30x 40x 50x 60x 70x 3Cx 26K6093 Cable SCSI signal 23 5 in models 0Ax 0Bx 0Ex 1Cx 1Ax 1Bx 2Ax 2Bx 2Cx 2Dx 2Ex 3Ax 3Bx 3Cx 3Dx 3Ex 4Ax 4Bx 4Ex 5Ax 5Bx 6Ax 6Bx 80x 73P6160 Cable serial all models 02R2061 Cable signal all models 41Y7662 Cable Ultra 320 SCSI option 41...

Page 145: ...dels 41Y9007 Hardware kit models 00 0Ax 0Bx 0Ex 10x 1Ax 1Bx 1Cx 20x 2Ax 2Bx 2Cx 2Dx 2Ex 30x 3Ax 3Bx 3Cx 3Dx 3Ex 40x 4Ax 4Bx 4Ex 50x 5Ax 5Bx 60x 6Ax 6Bx 70x contains v Cable clamp 3 v Clips flat cable loop 2 v EMC clips 3 v Fan isolation mounts 8 v I O shield 1 v I O blank with VHDCI SCSI knockout 1 v I O blanks 6 v Insulator microprocessor springs 4 v Key holder 1 v Labels blue touch point 4 v Pin...

Page 146: ...x E7x 26K6103 Miscellaneous parts kit optional contains v C clip 12 v M6 caged nut 12 v Screw M6 hex head 12 v Screw M4x6 with lock washer 9 v Tie soft 14 inch black 10 00N7193 Mouse assembly all models 39Y9872 PCI card retainer option 41Y9010 PCI card retainer option 73P9589 Power cord all models 6952301 Power supply cage assembly 514 watt models 0Bx 1Bx 1CY 2Bx 2Cx 2Dx 2Ex 3Bx 3Dx 3Ex 4Bx 4Ex 5B...

Page 147: ...P9211 German 129 89P9213 Greek 319 89P9214 Hebrew 212 89P9215 Hungarian 208 89P9216 Icelandic 197 89P9217 Italian 141 89P9218 Italian 142 89P9219 Japanese 194 89P9220 Korean 413 89P9221 Norwegian 155 89P9223 Polish 214 89P9224 Portuguese 163 89P9225 Romanian 96 89P9226 Russian 443 89P9227 Russian Cyrillic 441 89P9228 Serbian Cyrillic 118 89P9229 Slavic 153 89P9230 Spanish 172 89P9231 Spanish Latin...

Page 148: ...the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts 138...

Page 149: ...e Moldova Republic of Monaco Mongolia Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna...

Page 150: ...Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela 140 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 151: ...nce by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and expla...

Page 152: ... are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Integr...

Page 153: ... to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine v Keep your tool case away from walk areas so that other people will not trip over it v Do not wear...

Page 154: ...talling main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position v If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls ...

Page 155: ...sers and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem ...

Page 156: ...until they are inserted into the product v Avoid contact with other people v Wear a grounded wrist strap against your skin to eliminate static on your body v Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap v Use the black side of a grounded work mat to provide a static free work surface The mat is especially usef...

Page 157: ...nstallation maintenance or reconfiguration of this product during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attached to this product v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or struct...

Page 158: ...en laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in...

Page 159: ...er supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices Appendix B Safety information 149 ...

Page 160: ...te todos os equipamentos ao qual esse produto será conectado a tomadas corretamente instaladas v Sempre que possível utilize apenas uma das mãos para conectar ou desconectar cabos de sinal v Nunca ligue qualquer equipamento quando existir evidência de danos por fogo água ou na estrutura v Desconecte cabos de alimentação sistemas de telecomunicação redes e modems antes de abrir as tampas dos dispos...

Page 161: ...iar a bateria pelo correio para a IBM Instrução 3 PRECAUCIÓN Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra ítica transmissores etc estiverem instalados observe o seguinte v Não remova as tampas A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser Nenhuma peça localizada no interior do dispositivo pode ser consertad...

Page 162: ...necida ao dispositivo O dispositivo também pode ter mais de um cabo de alimentação Para remover toda a corrente elétrica do dispositivo assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica 1 2 Instrução 10 CUIDADO Não coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack 152 xSeries 226 Type 8488 and 8648 Hardware Maint...

Page 163: ...Appendix B Safety information 153 ...

Page 164: ...154 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 165: ...Appendix B Safety information 155 ...

Page 166: ...156 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 167: ...Appendix B Safety information 157 ...

Page 168: ...158 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 169: ...Appendix B Safety information 159 ...

Page 170: ...necté à ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou déconnecter les câbles d interface v Ne mettez jamais un équipement sous tension en cas d incendie ou d inondation ou en présence de dommages matériels v Avant de retirer les carters de l unité mettez celle ci hors tension et déconnectez ses cordons d alimentation ainsi que les câbles qui la relient aux r...

Page 171: ...TENTION Si des produits laser sont installés tels que des unités de CD ROM ou de DVD des périphériques contenant des fibres optiques ou des émetteurs récepteurs prenez connaissance des informations suivantes v N ouvrez pas ces produits pour éviter une exposition directe au rayon laser Vous ne pouvez effectuer aucune opération de maintenance à l intérieur v Pour éviter tout risque d exposition au r...

Page 172: ... l arrivée de courant électrique à l intérieur de la machine Il se peut que votre unité dispose de plusieurs cordons d alimentation Pour isoler totalement l unité du réseau électrique débranchez tous les cordons d alimentation des socles de prise de courant 1 2 Notice n 10 ATTENTION Ne posez pas d objet dont le poids dépasse 82 kg sur les unités montées en armoire 162 xSeries 226 Type 8488 and 864...

Page 173: ...ntaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen v Signalkabel möglichst einhändig anschließen oder lösen v Keine Geräte einschalten wenn die Gefahr einer Beschädigung durch Feuer Wasser oder andere Einflüsse besteht v Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem öffnen des Gehäuses zu unterbrechen Es sei denn di...

Page 174: ...serkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gefährlicher Laserstrahlung führen Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden müssen Die Verkleidung des CD ROM Laufwerks nicht öffnen v Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorlie...

Page 175: ...pannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen Der Server könnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten muß sichergestellt werden daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden 1 2 Hinweis 10 ACHTUNG Keine Gegenstände die mehr als 82 kg wiegen auf Rack Einheiten ablegen Appendix B Safet...

Page 176: ...a collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sola mano v Non accendere qualsiasi apparecchiatura in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa v Scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e i modem prima di ...

Page 177: ...isposizioni nazionali e locali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unità DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere i coperchi L apertura dei coperchi di prodotti laser può determinare l esposizione a radiazioni laser pericolose All interno delle unità non vi sono parti su cui effettuare l assistenza tecnica ...

Page 178: ...sattiva la corrente elettrica fornita all unità L unità potrebbe disporre di più di un cavo di alimentazione Per disattivare la corrente elettrica dall unità accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 1 2 Avviso 10 ATTENZIONE Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack 168 xSeries 226 Type 8488 an...

Page 179: ...Appendix B Safety information 169 ...

Page 180: ...170 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 181: ...Appendix B Safety information 171 ...

Page 182: ...172 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 183: ... tomas de alimentaciín con un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encienda nunca un equipo cuando haya riesgos de incendio de inundaciín o de daños estructurales v Desconecte los cables de alimentaciín sistemas de telecomunicaciones redes y mídems conectados antes ...

Page 184: ...l Declaración 3 PRECAUCIÓN Cuando instale productos láser como por ejemplo CD ROM unidades DVD dispositivos de fibra íptica o transmisores tenga en cuenta las advertencias siguientes v No retire las cubiertas Si retira las cubiertas del producto láser puede quedar expuesto a radiaciín láser perjudicial Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento v El uso de controles ...

Page 185: ...gan la corriente eléctrica suministrada al dispositivo Es posible también que el dispositivo tenga más de un cable de alimentaciín Para eliminar la corriente eléctrica del dispositivo asegúrese de desconectar todos los cables de alimentaciín de la fuente de alimentaciín 1 2 Declaración 10 PRECAUCIÓN No coloque ningún objeto que pese más de 82 kg 180 libras encima de los dispositivos montados en ba...

Page 186: ...176 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 187: ...OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are pe...

Page 188: ...emarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other c...

Page 189: ...l memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM ...

Page 190: ... www ibm com ibm environment products batteryrecycle shtml or contact your local waste disposal facility In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the...

Page 191: ...se the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected v Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized deal...

Page 192: ...atibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were...

Page 193: ...nnectors 87 system board internal connectors 86 caution statements defined 2 CD ROM drive activity LED 4 eject button 4 installing 36 CD ROM drive continued problems 109 removing 70 specifications 3 channels SCSI 40 42 45 46 51 65 checkout general 11 power 21 procedure 12 CMOS recovery jumper 20 CMOS clearing 19 components major 27 system board 85 configuration Configuration Setup Utility 9 disk a...

Page 194: ...nk status LED 5 external options connecting 62 external SCSI connector 65 F fan connectors 86 front removing 78 rear removing 80 features and specifications server 3 filler panel 38 41 firmware updating 20 flash update 18 front connectors 4 FRUs defined iii 131 H handle assembly removing 95 handling static sensitive devices 26 hard disk drive See also drive hard disk activity LED 4 error LEDs 18 i...

Page 195: ...connector 64 problems 111 N network connection problems 21 no beep symptoms 99 notes important 179 notices types of 2 O online publications 1 support iv operating requirements minimum 127 option problems 114 order of installation DIMMs 34 P parallel port 64 parts listing 129 password lost of forgotten 19 PCI expansion slots 3 52 PCI 33 MHz bus 51 PCI Express x16 bus 51 PCI X bus A 51 scan order 52...

Page 196: ...SCSISelect Utility program 9 controller specifications 3 error messages 16 IDs 42 internal channel not using 65 models 3 RAID configuring 9 SCSI backplane removing 72 SCSIRAID 9 SCSISelect Utility Program 9 sequence of installation memory modules 34 Serial ATA RAID 9 serial connector 65 serial port problems 116 ServeRAID 9 ServeRAID error codes 119 ServeRAID Manager 9 ServerGuide 9 ServerGuide err...

Page 197: ...serial bus USB cables 66 connectors 66 front connector assembly removing 83 updating firmware 20 USB connector assembly removing 83 using the Configuration Setup Utility program 9 V video 3 connector 66 controller 3 W Web site compatible options 25 weight 3 Index 187 ...

Page 198: ...188 xSeries 226 Type 8488 and 8648 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 199: ......

Page 200: ... Part Number 25K8108 Printed in USA 1P P N 25K8108 ...

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