IBM 689912U - IntelliStation Z - Pro 6899, Hardware Maintenance Manual

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If you suspect the problem is caused by TSR
programs that are loaded from the AUTOEXEC.BAT
file, deactivate the programs before attempting to
switch to OS/2 Warp. Refer to the instructions that
come with your TSR program. If this solves the
problem, you might need to deactivate the TSR
programs each time you want to switch to OS/2
Warp.
Ÿ
System Stops Working
Symptom: The system stops and the keyboard and
mouse do not respond.
Action: Press Ctrl
+
Esc or Alt
+
Esc and wait a few
seconds to see if the system responds. If this does
not resolve the problem, do the following:
1. Determine if you can move the mouse pointer,
but cannot select any object when you press
mouse button 1.
2. Press the Caps Lock and Num Lock keys to see
if their status lights come on.
3. Record a description of what you were doing
when the system stopped. If any messages
appeared on the screen, record the message
text and number.
4. Call a HelpWare technician for assistance.
Ÿ
Stacked Icons
Symptom: Some of the icons on your Desktop
appear to be stacked on each other.
Action: Refresh your Desktop by doing the following:
1. Position the pointer on a blank area of the
Desktop.
2. Press mouse button 2. A pop-up menu appears.
3. Select Refresh.
4. If your screen goes blank, press Alt
+
Esc to
switch between programs and force “repainting”
of your screen.
Ÿ
Folders open and close immediately
Symptom: When you attempt to open a folder, it will
not stay open.
Action: Use the OS/2 Warp Recovery Choices
Program to recover a set of archived system files.
See “OS/2 Warp Recovery Choices Program” on
page 232 for instructions.
Recovering from Errors on the Hard
Disk
You can use the CHKDSK command with the /F parameter
to check the hard disk for errors and, if any errors are
found, correct them.
Reference Information
235