IBM 4247 Maintenance Information Download

Page: 153 / 567

Symptom

Probable Cause

Action

Network or packet light
continues to flash after
power on

Internal error occurred

For external NPS (all models):
1.

Disconnect the power cable at the NPS unit.

Wait 10 seconds, then reconnect the power cable.

If the problem continues, replace the NPS unit.

For LAN attachment (Model 003):

1. Power off/on the printer. LAN must be shown on the display.

2. If the problem continues, replace the LAN card. See “Model 003

Attachment Cards: Serial, Twinax, LAN, Coax” on page 359.

Test page will not print

For external NPS (all models):
1.

Check that parallel configuration values are at factory defaults.

Unplug the NPS unit at the parallel port and reseat.

Press and hold the test button on the NPS unit until the Network or

Packet light flashes, then release the test button.

If the test page still does not print, perform the parallel port wrap test on

the printer.

If the parallel port wrap test passes, replace the NPS unit.

If the parallel port wrap test fails, replace the printer logic board.

For LAN attachment card (Model 003):

1. Check that parallel configuration values are at factory defaults.

2. Reseat the LAN card.

3. Press and hold the test button on the LAN card until the network light

flashes, then release the test button.

4. Remove the LAN card and perform the parallel port wrap test on the

printer.

5. If the parallel port wrap test passes, replace the LAN card.

6. If the parallel port wrap test fails, replace the logic board.

Chapter 1. Diagnosing Problems

153

Summary of Contents for 4247

Page 1: ...4247 Printers Maintenance Information Document Number SA24 4400 05 Part Number 27P8450 IBM ...

Page 2: ...rnet Visit our home page at http www ibm com printers A Reader s Comments form is provided at the back of this publication If the form has been removed you can send comments by fax to 1 800 524 1519 USA only or 1 303 924 6873 by E mail to printpub us ibm com or by mail to IBM Printing Systems Division Department H7FE Building 003G Information Development PO Box 1900 Boulder CO 80301 9191 USA IBM m...

Page 3: ...is Procedures MAPs 20 Defining The Problem 20 MAP 0100 START OF CALL 23 MAP 0110 Automatic Sheet Feeder 26 MAP 0120 Parallel or Serial Attachment Model A00 and Model 003 33 MAP 0121 Parallel with Twinax or Coax Attachments Models 001 002 or 003 41 Attachment Card Procedure 1 50 Attachment Card Procedure 2 56 MAP 0122 Network Print Server Attachment 59 MAP 0130 No Paper Movement 62 MAP 0131 Paper P...

Page 4: ...156 Reference Table 8 Power Supply Connector Pins and Voltages 156 Reference Table 9 Base Code Compatibilities 157 Reference Table 10 Ribbon Lift and 26 Pin Cable Connectors 158 Reference Table 11 Paper Paths 158 Reference Table 12 Minimum Microcode 158 Chapter 2 Diagnostics 160 Test and Diagnostic Information Model A00 160 How To Print the Print Test 160 How To Print Firmware Part Number and Vers...

Page 5: ...66 Logic Board Microcode Module Locations and Orientation Models 001 and 002 268 Attachment Card Microcode Module Location and Orientation Models 001 and 002 269 Microcode Module Label Model A00 270 Microcode Module Label Models 001 and 002 270 Connector Locations Early Model A00 271 Connector Locations Later Model A00 and Models 001 and 002 272 Connector Locations Model 003 273 Network Print Serv...

Page 6: ...ers 347 Ribbon 353 Operator Panel 355 Printhead 356 Model 003 Attachment Cards Serial Twinax LAN Coax 359 Attachment Card Guide Assembly with the Interposer Connector Model 003 364 Logic Board Model 003 366 Logic Board Model A00 370 EMI Filter Model A00 Early Level Logic Board Only 377 Logic Board Models 001 and 002 378 Logic Board Component Inspection Reference 385 Serial Attachment Card Model A0...

Page 7: ...ve Belt 448 Lower Plastic Shield Support Assembly 451 Chapter 6 Parts Catalog 457 How To Use This Parts Catalog 457 Assemblies 459 Assembly 1 Covers and Operator Panel 460 Assembly 2 Tractor Assembly Automatic Sheet Feeder and Stacker 463 Assembly 3 Printer Mechanical Assembly and Base 465 Assembly 4 Mechanical Assembly I 467 Assembly 5 Mechanical Assembly II 470 Assembly 6 Mechanical Assembly III...

Page 8: ...ions for Forms 533 Forms and Paper Specifications 534 Forms Stacking Recommendations 539 Forms Stack Input and Output Locations 540 Forms Paths 541 Environmental Requirements 546 Operating Environment 546 Nonoperating Environment 547 Shipping Environment 547 Storage Environment 548 Appendix C Flashing the Memory of the Model 003 549 Flashing the Memory of the Model 003 549 Downloading Model 003 Mi...

Page 9: ...otentially hazardous to people The following notices are the Dangers and Cautions used in the Maintenance Information Attention notices Important notices and Notes may be located throughout the Maintenance Information but are not listed here Non English translations of Safety and Caution notices are located in IBM 4247 Printer Safety Notices SA24 4406 DANGER To prevent serious personal injury from...

Page 10: ...able is connected even when the power switch is set to O Off DANGER Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm CAUTION The printhead may be hot Wait for it to cool down Safety Information 10 ...

Page 11: ... v Upon arrival at the job site notice the location of functioning telephones in your area that may be used in an emergency v Observe good housekeeping in the area of the machines during and after maintenance v When lifting any object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twis...

Page 12: ...oose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it v Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the ends v Do not wear jewelry chains metal frame eyeglasses or clothes with metal fasteners ...

Page 13: ...e you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the Off O position v If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember If ...

Page 14: ...tages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages v Regularly inspect and maintain your electrical hand tools for safe operational condition v Never assume that power has been disconnected from a circuit First check that it has been powered off O v Always look carefully for possible hazards in your work area Examples of the...

Page 15: ...azard could be and whether you can continue without first correcting the problem The guide consists of a series of steps presented in a checklist Checklist 1 a Check exterior covers for damage loose broken or sharp edges b Check top main cover Interlock operation See T D19 Top Cover Interlock Test 2 Ensure that all safety labels are in place 3 Inspect the customer s power source receptacle See Ele...

Page 16: ...overs on page 347 7 Check that the power supply cover has not been removed nor tampered with 8 Check for any obvious non IBM alterations Use good judgement about the safety of any non IBM alterations 9 Check inside the unit for any obvious unsafe conditions such as metal filing contamination water or other liquids or signs of fire or smoke damage 10 Check for worn frayed or pinched cord or cables ...

Page 17: ...ications The following publications provide information on the Models 001 and 002 v IBM 4247 Printer Models 001 002 User s Guide SA24 4408 This guide describes the operating procedures for Models 001 and 002 of the 4247 Printer It contains information on setup operating the printer maintaining the printer error recovery and programming information This document is shipped with Models 001 and 002 o...

Page 18: ...ocument is shipped with the Model 003 Printer v AXIS 5400 User s Manual This guide is available on the AXIS Online CD which is shipped with the Ethernet LAN attachment v IBM 4247 Printer Models 001 002 Programming Reference SA24 4410 This reference is also applicable to the Model 003 This manual describes the programming functions that control the printer This reference is not shipped with the pri...

Page 19: ...r these additional attachments v The transfer of Microcode Modules is no longer necessary because the modules have been replaced with flash memory This memory needs to be reflashed only when one is changing to or from a coax configuration or when upgrading for a customer problem v The logic board has been reconfigured to facilitate the new attachment card hardware and the flash memory modules v Th...

Page 20: ...s loose or broken parts disconnected connectors or forms jams This check may quickly identify problem areas v The normal place to start a service call in these MAPs is at MAP 0100 START OF CALL on page 23 This MAP sends you to a Field Replaceable Unit FRU or to another MAP that is indicated by the symptoms If you bypass MAP 0100 START OF CALL and start the service with another MAP you may be using...

Page 21: ...r possible the MAPs are written so that No is the error path answer v Verify repair or exchange FRU When a card or a cable is identified as the failing FRU reseat it and verify that the same problem remains If the problem continues exchange the FRU Start again at MAP 0100 START OF CALL on page 23 to ensure the correct operation of the printer before returning it to the customer Intermittent Strate...

Page 22: ...t and Diagnostic IPDS Intelligent Printer Data Stream SCS SNA Systems Network Architecture Character String FRU Field Replaceable Unit OTB One Time Burn modules ESD Electrostatic Discharge NPS Network Printer Server ACGA Attachment Card Guide Assembly Chapter 1 Diagnosing Problems 22 ...

Page 23: ...essages go to T D Error Messages and Actions Models 001 002 and 003 on page 231 MAP 0100 START OF CALL Table 1 MAP 0100 START OF CALL Step Questions Actions Yes No 1 Has the Customer completed the Problem Solving Procedures in the IBM 4247 Printer Model A00 User s Guide SA24 4404 or the IBM 4247 Printer Models 001 002 User s Guide SA24 4408 or the IBM 4247 Printer Model 003 User s Guide S544 5780 ...

Page 24: ...age in the Reference Table 2 Models 001 002 and 003 Error Messages on page 136 and perform the recommended action Note This table does not list all the messages that might appear in the display such as informational messages that do not indicate an error Refer to a 4247 User s Guide for other messages If you cannot find the message go to step 4 4 Is the problem no print Print the print test If thi...

Page 25: ... Find the description of the failure in Reference Table 4 Print Quality Failures on page 146 and perform the action suggested Find the description of the failure in Reference Table 5 Operator Panel and Miscellaneous Problems on page 149 and perform the action suggested Chapter 1 Diagnosing Problems 25 ...

Page 26: ...he paper bins 3 Ensure the ASF assembly is installed correctly The ASF assembly has 2 hook latches that fit into 2 slots on the printer rear frame directly behind the platen For detailed ASF installation instructions see v IBM 4247 Printer Automatic Sheet Feeder Guide SA24 4407 and v IBM 4247 Printer Model A00 User s Guide SA24 4404 or v IBM 4247 Printer Models 001 002 User s Guide SA24 4408 or v ...

Page 27: ...e forms in the bin Use the left paper guide locking lever to lock the position 6 On bin 1 only ensure that the left and right forms selector levers are set correctly v Slide both selectors toward the printer to feed envelopes or card stock See Figure 1 v Slide both selectors away from the printer to feed single sheets of paper Note Some multiple part forms may feed better with the forms selector l...

Page 28: ...Table 2 MAP 0110 Automatic Sheet Feeder Step Questions Actions Yes No 1 Are you here due to a 02 or 099 display message Go to step 2 Go to step 3 on page 30 Chapter 1 Diagnosing Problems 28 ...

Page 29: ... page 201 b Run T D21 and verify correct sensor operation If not OK 1 Install a new logic board For Model A00 see Logic Board Model A00 on page 370 For Models 001 or 002 see Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 on page 366 or 2 Install a new sensor cable assembly c Run T D in automatic mode to verify correct printer operation For Model A00 see Test and...

Page 30: ...ee Main Paper Drive Check and Adjustment on page 301 Is the main paper drive service check OK Go to step 6 Repair as needed Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 6 Perform the ASF service check See Automatic ...

Page 31: ...odels 001 and 002 see Logic Board Models 001 and 002 on page 378 or Install a new Stacker assembly See Automatic Sheet Feeder ASF Bins Service Check on page 319 or Install a new ASF Bin 1 assembly or Install a new stacker cable Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see Ho...

Page 32: ...nter operation For Model A00 see Test and Diagnostic Information Model A00 on page 160 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Install a new logic board For Model A00 see Logic Board Model A00 on page 370 For Models 001 or 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 or Install a new stacker cable Run T D ...

Page 33: ...parallel only or a Model 003 with a serial attachment card 2 Printing in hexadecimal code is available to aid service personnel and programmers for host program debug a Model A00 In the Program Configuration Setup scroll to HEX DUMP NO Change the NO to YES press the Pitch key and printing from that point on will be in hexadecimal code b Model 003 On the operator panel press the Hex Print key Refer...

Page 34: ...les through the options found by pressing the Menu key the Configuration Menu should appear Table 3 Configuration Menu Parallel and Serial Configuration This is an indication that the printer recognizes the serial card v When data is received on the serial port and printing begins the display will change to Serial Chapter 1 Diagnosing Problems 34 ...

Page 35: ...nnecting or disconnecting the interface cable set the printer power switch to O Off and unplug the power cord DANGER Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm Chapter 1 Diagnosing Problems 35 ...

Page 36: ... power on configuration Model 003 Press Stop and Test and scroll down to PRINTER CONFIGURATION and Enter To print the current configuration X on the display Ensure that the following settings match the host settings for your parallel or serial attachment Parallel Model A00 INTF SELECT IN DATA BITS NATIVE EMUL CHAR SET LANG Model 003 INTERFACE TYPE SELECT IN EMULATION MODE CHARACTER SET PRINT LANGU...

Page 37: ...ide SA24 4404 for attachment cable configurations Is the problem fixed Run T D in Automatic Mode to verify correct printer operation See How To Run the Test and Diagnostic T D Programs on page 161 for Model A00 For Model 003 see How To Run the Test and Diagnostic T D Programs on page 201 Go to step 2 2 Is the failure with the serial attachment Go to step 3 on page 38 Go to step 6 on page 40 Chapte...

Page 38: ...Attachment Card Model A00 on page 390 For Model 003 see Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 or Install a new logic board See Logic Board Model A00 on page 370 For Model 003 see Logic Board Model 003 on page 366 or Install a new host cable Run T D in Automatic Mode to verify correct printer operation See How To Run the Test and Diagnostic T D Programs on page 161 for Model...

Page 39: ...ams on page 161 for Model A00 For Model 003 see How To Run the Test and Diagnostic T D Programs on page 201 Did T D09 run without errors Install a new serial attachment card See Serial Attachment Card Model A00 on page 390 For Model 003 see Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 or Install a new logic board See Logic Board Model A00 on page 370 For Model 003 see Logic Board ...

Page 40: ...ctor Run T D06 in Single Test Mode to test the parallel attachment See How To Run the Test and Diagnostic T D Programs on page 161 for Model A00 For Model 003 see How To Run the Test and Diagnostic T D Programs on page 201 Did T D06 run without errors Install a new host parallel cable Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic...

Page 41: ...E Model 003 Print Test OK no print from host Incorrect or garbled print wrong characters print Printer configuration Logic board includes parallel attachment Host cable Models 001 002 coax or twinax attachment card Model 003 plug connection Logic board includes parallel attachment Note Printing in hexadecimal code is available to aid service personnel and programmers for host program debug Press t...

Page 42: ...r disconnect any communication port teleport attachment connector or power cord during an electrical storm Table 6 MAP 0121 Attachment Models 001 002 or 003 Step Questions Actions Yes No 1 Are you here due to a 065 066 200 or 203 display message Go to step 2 Go to step 4 on page 44 2 Are you here due to a 065 or 066 message Go to step 3 on page 43 Go to step 4 on page 44 Chapter 1 Diagnosing Probl...

Page 43: ...4 Message 066 indicates that the attachment card did not establish communication with the printer main logic board a Reseat the attachment card microcode module S1 Models 001 002 b Reseat the attachment main board cable c Inspect the attachment card module socket and the module looking for bent pins or a damaged socket Go to step 10 on page 46 Chapter 1 Diagnosing Problems 43 ...

Page 44: ...t Cards Serial Twinax LAN Coax on page 359 or Replace the interposer connector See Attachment Card Guide Assembly with the Interposer Connector Model 003 on page 364 or Replace the logic board See Logic Board Model 003 on page 366 5 Check the attachment card cable connection at the coax twinax connector See Chapter 4 Locations on page 265 for connector locations and logic board depictions Check th...

Page 45: ...inter 4 Press the Stop key to make the printer Not Ready only the Power LED is lighted 5 Press the Test key The message 4247 OPERATOR TESTS appears 6 Press the Micro key until the Printer Configuration test is displayed below 4247 OPERATOR TESTS 7 Press the Enter key and wait for the configuration to print 8 Verify the configuration information matches the host settings c Ensure the host system an...

Page 46: ...achment circuits See How To Run the Test and Diagnostic T D Programs on page 201 Did T D06 run without errors Install a new host parallel cable Run T D in Automatic Mode to verify correct printer operation See How To Run the Test and Diagnostic T D Programs on page 201 Record the message and go to T D Error Messages and Actions on page 190 and perform the suggested action 10 Run T D30 38 in Single...

Page 47: ...rinter operation See How To Run the Test and Diagnostic T D Programs on page 201 12 Models 001 002 Is the S1 module correctly oriented Go to step 13 Repair as needed Run T D in Automatic Mode to verify correct printer operation See How To Run the Test and Diagnostic T D Programs on page 201 13 Models 001 002 The S1 microcode module used on the Level 2 short attachment card must be at the following...

Page 48: ...d Go to step 16 Repair as needed Run T D in Automatic Mode to verify correct printer operation See How To Run the Test and Diagnostic T D Programs on page 201 16 Are you here due to a 028 display message The problem can be intermittent or solid The printer can be Ready but will not print Go to step 17 Go to step 18 on page 49 17 Install a coax attenuator P N 80F9513 on the connector on the back of...

Page 49: ...e attachment card See Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 or Install a new logic board See Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 Run T D in Automatic Mode to verify correct printer operation See How To Run the Test and Diagnostic T D Programs on page 201 Verify the symptom and return to MAP 0100 START OF CALL on page 23 Chapter 1 ...

Page 50: ...To prevent serious personal injury from electrical shock when connecting or disconnecting the interface cable set the printer power switch to O Off and unplug the power cable DANGER Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm v Power off O the printer v Unplug the printer and disconnect the cable v Remove the attachment...

Page 51: ...Level 2 Short Card Hold the attachment card with the cable to the right Attention Level 2 coax attachment card Do not bend or crease the metal shield Gently lift the metal shield from the back of the card to locate the feature resistors Bottom View of the Attachment Card Showing the Feature Resistors Feature Resistors Feature Resistors as Shown in Table e90act11 Figure 2 Models 001 and 002 attachm...

Page 52: ...ard microcode module on the Level 2 short attachment card The position of the corner cut and the beveled edge help you determine the orientation of the microcode module Bottom View of the Attachment Card Showing the Feature Resistors Feature Resistors Feature Resistors as Shown in Table e90act05 Figure 3 Models 001 and 002 attachment card Feature Resistors Level 2 Short Card Chapter 1 Diagnosing P...

Page 53: ...ge On the Level 2 short attachment card use the orientation marks to help you position the microcode module in the module socket Corner Cut Off Bevel S1 e90act08 248 mm 9 7 in Figure 4 Models 001 and 002 Placement of S1 Microcode Module Long Card The length of this attachment card is approximately 248 mm 9 7 in Corner Cut Off Bevel S1 e90act10 182 mm 7 2 in Figure 5 Models 001 and 002 Placement of...

Page 54: ...mage the attachment card Card to Logic Board Cable Microcode Module S1 Twinax Connector Coax Connector Corner CutOff Bevel Bevel Orientation Marks 182 mm e90aloc8 7 2 in Figure 6 Models 001 and 002 Orientation Marks for Microcode Module Short Card Chapter 1 Diagnosing Problems 54 ...

Page 55: ... level 1 Twinax SCS level 2 KxCIAvvv S01 CRC KxCSAvvv S01 CRC KxCSAvvv S01 CRC KxTSAvvv S01 CRC KxTIAvvv S01 CRC KxTSAvvv S01 CRC e90x003 Figure 7 Attachment Card and Microcode Modules K2 x 2 is the module designation for Model 001 K5 x 5 is the module designation for Model 002 The vvv is a 3 digit number that indicates the module code version number Chapter 1 Diagnosing Problems 55 ...

Page 56: ...Model 002 logic board controller microcode module U54 Figure 9 shows the location and orientation of the Model 001 early level and Model 002 logic board generator microcode module U2 Figure 8 U54 Microcode Module Label Early Level Figure 9 U2 Microcode Module Label Early Level Chapter 1 Diagnosing Problems 56 ...

Page 57: ...microcode modules U54 and U2 Use Figure 8 on page 56 Figure 9 on page 56 Figure 10 and Figure 11 on page 58 to verify that the information on the U54 and U2 module labels matches your host connection feature Figure 10 U54 and U2 Microcode Modules Label Late Level Chapter 1 Diagnosing Problems 57 ...

Page 58: ...er Return to step 14 on page 48 Feature Name Module U54 Label Module U2 Label Coax IPDS Coax SCS Twinax IPDS Twinax SCS KxCXCvvv U54 CRC KxCXCvvv U54 CRC KxTXCvvv U54 CRC KxTXCvvv U54 CRC KxCXGvvv U02 CRC KxCXGvvv U02 CRC KxTXGvvv U02 CRC KxTXGvvv U02 CRC E90X001 Figure 11 Models 001 and 002 Microcode Module Locations on Logic Board Chapter 1 Diagnosing Problems 58 ...

Page 59: ...rinter powers the unit through 5 V dc on pin of the printer parallel attachment connector NPS device part numbers 30H4082 30H4083 30H4055 cannot be powered by the printer and require an external 12 V ac power supply There is no danger of damaging any NPS or other computer devices attached to the 4247 when there is 5 V dc on the printer parallel interface pin 18 Powering the NPS with the external p...

Page 60: ...etwork Print Server Attachment Step Questions Actions Yes No 1 Tests with the Communication Line Disconnected Work with each symptom in Reference Table 6 LED and Test Page Problems NPS and LAN Attachment Card on page 152 Is the problem corrected Run T D in Automatic Mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001...

Page 61: ...e 156 before going to the next item Is the problem corrected Run T D in Automatic Mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Refer to the Administrator s Guide for your NPS unit S246 0111 for Ethernet attachment or S246 0112 for Token...

Page 62: ... and the paper path service check indicated by the flashing operator panel LED See Main Paper Drive Check and Adjustment on page 301 and Paper Path Service Checks on page 301 Are the service checks OK Go to step 2 on page 63 Repair as needed Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002...

Page 63: ...nch rollers b Remove the front tractor assembly if installed c Run T D11 and observe the paper feed motor pulley For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 When you ran T D11 did the paper feed motor pulley turn Go to step 3 on page 64 Go to step 4 on page 65 Chapter 1 Diagn...

Page 64: ...2 on page 378 Or Logic Board Model 003 on page 366 or Install a new tractor assembly cable Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Repair as needed Run T D in automatic mode to verify correct printer operation ...

Page 65: ... 003 on page 366 or Install a new paper drive motor See Paper Feed Motor on page 447 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Install a new paper drive motor See Paper Feed Motor on page 447 Run T D in automatic...

Page 66: ...is it visible between the printhead and the platen Go to step 2 You are in the wrong MAP Return to MAP 0100 START OF CALL on page 23 2 Are you trying to load black back forms Go to step 3 Go to step 4 on page 67 3 Black back forms will not work in all forms paths and can cause false forms path sensor errors Are you trying to load black back forms in the front push rear pull or push pull forms path...

Page 67: ... approximately 20 seconds make the printer Not Ready v If this is a Model A00 press the Online key v If this is a Model 001 002 or 003 press the Stop key h Press the forms load key v If this is a Model A00 press the Load Form Feed key v If this is a Models 001 002 or 003 press the Load Eject key Is there a false paper path sensor message Go to step 5 on page 68 Run T D in automatic mode to verify ...

Page 68: ...370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 or v Install a new sensor cable See Sensor Cable Assembly on page 441 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs o...

Page 69: ...d 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 or v Install a new sensor cable assembly See Sensor Cable Assembly on page 441 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 P...

Page 70: ...forms Corner on the leading edge of the forms is catching in printhead mask mask damaged Carriage belt tension is incorrect Carriage belt clamp is loose Carriage motor is defective mounting hardware Carriage belt idler is not turning Printhead home sensor is dirty or defective Mechanical interference Printhead gap is incorrect Logic board is defective Power supply is for wrong AC voltage Printhead...

Page 71: ...see How To Print the Printer Demonstration on page 197 and repeat the test at least 5 times 10 pages Are you here due to a 56 73 053 or 056 display message Go to step 3 on page 72 Go to step 2 2 Was the printhead drive OK during the print test The ribbon is the customer s responsibility Repair as needed Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the ...

Page 72: ...o to step 5 Repair as needed Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 5 Put the covers in the service position See Removing Covers on page 275 Disconnect the carriage motor connector from the logic board See Car...

Page 73: ...stance of the thermal sensor Measure between pins 5 and 6 on the printhead 26 pin connector these pins are the same for both an 18 wire and a 9 wire printhead Is the resistance 1000 ohms 6 60 ohms Go to step 7 on page 74 Install a new printhead Carefully follow the replacement procedure Printhead on page 356 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run...

Page 74: ...on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 or Install a new sensor cable includes the printhead home sensor See Sensor Cable Assembly on page 441 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To R...

Page 75: ...a auto ranging universal power supply WARNING Do not install a power supply with a different part number Symptom Explanation Suspected FRUs Causes Display blank and keys do not operate Power failure Power supply Power cord Logic board Operator panel Sensors Motors Attachment card Tractor assembly Stacker assembly ASF assembly Cables Chapter 1 Diagnosing Problems 75 ...

Page 76: ...urce Low 90 120 137 50 60 Hz High 180 220 264 50 60 Hz Is the voltage correct Go to step 2 Have the customer repair the voltage problem Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 2 Disconnect the power cord from t...

Page 77: ...ource Power on the printer Measure the power supply connector voltages Measure between a connector ground pin and the voltage pins See Reference Table 8 Power Supply Connector Pins and Voltages on page 156 for pins and voltages Are the voltage measurements OK Go to step 4 on page 78 Install a new power supply See Power Supply on page 400 Run T D in automatic mode to verify correct printer operatio...

Page 78: ...ew power supply See Power Supply on page 400 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 5 a Power off O the printer b Connect the power supply cable to the logic board c Power on the printer Does the power supply ...

Page 79: ... A00 on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 or Install a new operator panel cable assembly Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201...

Page 80: ...gic board except the power supply connector d Remove all tractor assemblies e If installed remove the stacker and ASF assembly f Power on the printer Does the power supply fan run OK Go to step 8 on page 81 Power off O the printer Install a new logic board For Model A00 see Logic Board Model A00 on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model ...

Page 81: ...perator Panel on page 355 or Install a new EMI filter assembly used only with Model A00 early level logic board See EMI Filter Model A00 Early Level Logic Board Only on page 377 or Install a new operator panel cable assembly Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How T...

Page 82: ...nostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 10 a Power off O the printer b Connect the tractor cable assembly connector c Power on the printer Does the power supply fan run OK Go to step 11 on page 83 Power off O the printer Install a new tractor cable assembly Run T D in automatic mode to verify correct printer operatio...

Page 83: ...el A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 12 a Power off O the printer b Connect the stacker cable connector c Power on the printer Does the power supply fan run OK Go to step 13 on page 84 Power off O the printer Install a new stacker cable Run T D in automatic mode to verify cor...

Page 84: ...c T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 14 a Power off O the printer b Connect the ribbon motor connector c Power on the printer Does the power supply fan run OK Go to step 15 on page 85 Power off O the printer Install a new ribbon drive motor See Ribbon Drive Motor on page 403 Run T D in automatic mode to verify correct ...

Page 85: ...ostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 16 a Power off O the printer b Connect the paper feed motor connector c Power on the printer Does the power supply fan run OK Go to step 17 on page 86 Power off O the printer Install a new paper feed motor See Paper Feed Motor on page 447 Run T D in automatic mode to verify corr...

Page 86: ...er supply fan run OK Go to step 18 on page 87 Power off O the printer Install a new attachment card v For Model A00 see Serial Attachment Card Model A00 on page 390 v For Models 001 and 002 see Coax Attachment Card Models 001 and 002 on page 392 Or for the twinax attachment see Twinax Attachment Card Models 001 and 002 on page 396 v For Model 003 see Model 003 Attachment Cards Serial Twinax LAN Co...

Page 87: ... this printer have a second tractor assembly Go to step 20 Go to step 21 20 a Power off O the printer b Install the second tractor assembly c Power on the printer Does the power supply fan run OK Go to step 21 Power off O the printer Install a new tractor assembly Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page...

Page 88: ...ostic T D Programs on page 201 23 1 Power off O the printer 2 Install the ASF bin assembly 3 Power on the printer Does the power supply fan run OK Verify the failure symptom and return to step 2 on page 23 in MAP 0100 START OF CALL on page 23 Power off O the printer Install a new ASF bin assembly If bin 2 3 ar epresent isolate by disconnecting inside the electronics card cover on bin 1 Run T D in ...

Page 89: ...tions Actions Yes No 1 The following items are possible causes for ribbon feed or lift failures v Ribbon installed incorrectly v Ribbon cartridge bad v Printhead cables not installed correctly Repair as needed Does the problem still exist Go to step 2 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Mode...

Page 90: ...grams on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Go to step 4 4 Perform the ribbon service check See Ribbon Feed and Ribbon Lift Service Check on page 330 Is the service check OK Go to step 5 Repair as needed 5 Ensure that a ribbon is installed Run T D11 in single test mode to test ribbon feed and lift For Model A00 see How To Run the Test...

Page 91: ...ogic Board Model 003 on page 366 or Install a new sensor cable See Sensor Cable Assembly on page 441 or Install a new ribbon drive motor See Ribbon Drive Motor on page 403 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 20...

Page 92: ...tor windings See Ribbon Lift Motor Wiring on page 253 Is the resistance correct Go to step 9 on page 93 Install a new ribbon lift motor See Ribbon Lift Motor on page 405 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 ...

Page 93: ...ee Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 or Install new printhead cables Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Install a new printhead See Printhead on page 356 Run T...

Page 94: ...Go to step 6 on page 96 Go to step 2 2 The forms guide metal deflector must be in the open down position when feeding paper from the ASF bins or from the manual sheet feed tray See step 3 on page 302 Is the forms guide metal deflector open Go to step 3 on page 95 Repair as needed Run T D in Automatic Test Mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic...

Page 95: ...ed Mode Down Position Stacker Vane In Fanfold Feed Mode Up Position 2 to 3 mm Between Vane and Pin Approximately 14 mm Between Vane and Pin Does the vane transfer OK Go to step 4 on page 96 Install a new stacker or Install a new logic board For Model A00 see Logic Board Model A00 on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 ...

Page 96: ...ave the stacker ASF loop back connector PN 08H7271 Go to step 7 on page 97 Install a new stacker assembly or Install a new logic board For Model A00 see Logic Board Model A00 on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 or Install a new stacker cable Run T D in Automatic Test Mode to verify correct printer operation For Mode...

Page 97: ...e to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Remove the stacker ASF loop back connector Install a new logic board For Model A00 see Logic Board Model A00 on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or ...

Page 98: ... TEST FAILURE Top cover Top cover magnet Operator panel Printer logic board Operator panel cable ASF stacker assembly ASF stacker assembly cable Table 14 MAP 0180 Top Cover Interlock Step Questions Actions Yes No 1 Is the top cover for the ASF stacker assembly installed Go to step 2 on page 99 Go to step 3 on page 100 Chapter 1 Diagnosing Problems 98 ...

Page 99: ... new ASF stacker assembly or Install a new logic board For Model A00 see Logic Board Model A00 on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the T...

Page 100: ...nd 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 or Install a new operator panel cable Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Repair as needed Run T D in automatic mod...

Page 101: ...MS JAMMED FRONT TRACTOR 020 FORMS JAMMED REAR TRACTOR 088 INVALID PAPER SOURCE 099 FORMS JAMMED Forms Jam Forms Stick Together Debris or unwanted paper in forms path Tractor assembly Mechanical parts Logic board Tractor assembly cable Static charge build up Chapter 1 Diagnosing Problems 101 ...

Page 102: ...pected For Models 001 002 or 003 the messages 002 and 020 are sensed by the tractor sensors These messages indicate that forms have stopped Message 099 is sensed by the paper presence sensor located near the platen and indicates unexpected forms are present For Model A00 the sense mechanism uses message 02 for either condition Open and close the top cover while you observe the printhead carriage a...

Page 103: ... step 4 on page 104 Wipe the sensors with a soft cloth to remove the chad Remove the tractor and wipe the upper and lower surfaces of the sensor with antistatic liquid IBM P N 2200118 If you judge the amount of chad to be excessive advise the customer to v Frequently clean out the chad v Ask the forms supplier to reduce the chad Run T D in automatic test mode to verify correct printer operation Fo...

Page 104: ...signs of wear Are the sensor surfaces OK Go to step 5 on page 105 Replace the tractor assembly Run T D in automatic test mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Chapter 1 Diagnosing Problems 104 ...

Page 105: ...y making sure that the electrical connector tab is fully seated in the connector Check if the red LED is now lighted If the red LED is still not lighted check that the small flat ribbon cable in the tractor is fully connected to the tractor motor Check if the red LED is now lighted If the red LED is still not lighted install a new tractor assembly cable Check if the red LED is now lighted Replace ...

Page 106: ...ide Is the inner forms guide OK Go to step 7 on page 107 Repair as needed Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Continue with step 7 on page 107 Chapter 1 Diagnosing Problems 106 ...

Page 107: ...ide deflector is closed in the up position and open when it is in the down position M e t a l F o r m s G u id e D e f le c t o r C lo s e d P o s it i o n M e t a l F o r m s G u id e D e f le c t o r O p e n P o s it i o n P U S H P U L L See Table 25 on page 158 for the position of the metal forms guide deflector and the paper bail for each paper path Go to step 8 on page 108 Chapter 1 Diagnosi...

Page 108: ...c mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Continue with step 30 on page 120 9 Is the rear tractor present Go to step 10 Go to step 17 on page 112 10 Is the wire forms guide installed on the printer and in good condition Go to step ...

Page 109: ...Yes No 11 Is the rear cabinet ASF cover installed on the printer Go to step 12 on page 110 Install the rear cabinet ASF cover If it is missing the forms for the rear push path are often loaded incorrectly Continue with step 12 on page 110 Chapter 1 Diagnosing Problems 109 ...

Page 110: ...tor for pull mode and push mode See step 16 on page 112 for details on configuring the tractor Tractor in Pull Mode Tractor in Push Mode Lever Lever Rear Paper Door Rear Paper Door e90aff12 Are the rear tractor and the rear paper door OK Go to step 13 Go to step 16 on page 112 13 Are the forms jamming into the platen during a Load or Form Feed operation Go to step 14 on page 111 Go to step 17 on p...

Page 111: ...test mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 15 Run T D 14 to find out the microcode levels in the printer The controller code levels must be at least at the levels indicated to have the latest path switch algorithms A00 3 01 001 4...

Page 112: ...tion 2 2 1 2 1 Rear Tractor Push Mode straight Rear Tractor Pull Mode bent To configure the tractor for rear pull mode v Place the tractor face down on a flat surface with the electrical connector tab on the right side pointing toward you v Pull the bottom release levers toward you with your finger tips and pull the movable edge of the tractor up away from the flat surface with your thumbs 1 until...

Page 113: ... edge of the work surface e Forms tension between the left and right tractors is properly adjusted Left Margin Left Margin Right Margin Right Margin Correct Incorrect f Forms meet specifications described in Appendix B Supplies Forms Paths Environmental Considerations on page 531 g Label forms meet specifications described in Appendix B Supplies Forms Paths Environmental Considerations on page 531...

Page 114: ...the screws to remove the plastic shield and inspect it for damage If the lower plastic shield is not attached with 2 screws remove the platen to inspect it Shield e90alocg v Locate and remove any paper debris label debris or label adhesive from the forms path Are these checks OK Go to step 20 on page 115 Repair as needed Run T D in automatic mode to verify correct printer operation For Model A00 s...

Page 115: ... To Run the Test and Diagnostic T D Programs on page 201 21 The paper bail assembly plastic shield is spring loaded away from the platen Remove the ribbon Remove the forms Move the printhead as far to the right as possible Is there spring tension holding the paper bail plastic shield open approximately 10 mm 0 39 in Go to step 22 Install a new paper bail assembly plastic shield and spring Run T D ...

Page 116: ...th service check indicated by the operator panel display or paper path LED Go to Main Paper Drive Check and Adjustment on page 301 Are the service checks OK Go to step 25 on page 117 Repair as needed Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagno...

Page 117: ... A00 see Logic Board Model A00 on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 v If the printer is still failing after the logic board has been changed install a new sensor assembly cable Go to Sensor Cable Assembly on page 441 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test a...

Page 118: ... see Logic Board Model A00 on page 370 For Models 001 and 002 see Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 v If the printer is still failing after the logic board has been changed install a new sensor assembly cable Go to Sensor Cable Assembly on page 441 Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and D...

Page 119: ...d 002 on page 378 Or Logic Board Model 003 on page 366 If the printer is still failing after the logic board has been changed install a new tractor assembly cable Run T D in automatic mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Repair ...

Page 120: ...k the forms up onto the tractor Go to step 29 29 Was the customer just loading forms on the front or rear tractor Go to step 30 Go to step 31 on page 121 30 Check the forms to see if they were loaded beyond the tractors so that they block the paper presence sensor Is the sensor blocked by the forms Remove and reload the forms so that the leading edge of the forms is near the square drive shaft on ...

Page 121: ...perator panel is an indication of which path detected the paper Is there chad Vacuum or blow out all the chad Wipe the sensor with antistatic liquid IBM P N 2200118 If you judge the amount of chad to be excessive advise the customer to v Frequently clean out the chad v Ask the forms supplier to reduce the chad Go to step 32 32 Is there a rear tractor in use Go to step 33 on page 122 Go to step 35 ...

Page 122: ... Check the parts at the left end of the platen The bellcrank must be positioned between the platen gear and the washer e90aas4 Washer Platen Gear Bellcrank Is the bellcrank installed correctly and functioning correctly Go to step 34 on page 123 Repair as needed Run T D 11 to perform a correct calibration of the rear path sensor Chapter 1 Diagnosing Problems 122 ...

Page 123: ...stall a new platen b If the upper feed roller has not been replaced recently you should replace it c Also replace the bail assembly if it does NOT have 2 blue dots on the right side end cap d Run T D14 Model A00 or Firmware Information Models 001 002 003 to determine the microcode levels in the printer Replace if not at or above the levels indicated in Reference Table 12 Minimum Microcode on page ...

Page 124: ...How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Install a new sensor cable assembly Run T D in automatic test mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D ...

Page 125: ...ntly you should replace it c Also replace the bail assembly if it does NOT have 2 blue dots on the right side end cap d Run T D14 Model A00 or Firmware Information Models 001 002 003 to determine the microcode levels in the printer Replace if not at or above the levels indicated in Reference Table 12 Minimum Microcode on page 158 Run T D11 to run the sensor tuning algorithm on the new platen surfa...

Page 126: ... thresholds Is the problem resolved You have completed this procedure Go to step 35 on page 124 39 Install the newest level microcode Be sure you follow the directions in the Microcode Installation Instructions so that the customers configuration is not lost Run T D 11 to run the new sensor tuning algorithms Is the surface of the platen damaged Replace the platen Go to step 35 on page 124 Go to st...

Page 127: ...dle either failed to extend or was not detected when it was pushed back Printhead misaligned and loosely fastened AFTA motor defective 22 conductor printhead cable Models A00 001 003 damaged or poor connection 26 conductor printhead cable Model 002 damaged or poor connection Mechanical parts damaged or binding Printhead defective Logic board defective CAUTION The printhead may be hot Wait for it t...

Page 128: ... check OK Go to step 2 on page 129 Repair as needed Mount forms and try loading and parking forms several times Run T D in automatic test mode to verify correct printer operation For Model A00 see How To Run the Test and Diagnostic T D Programs on page 161 For Models 001 002 or 003 see How To Run the Test and Diagnostic T D Programs on page 201 Chapter 1 Diagnosing Problems 128 ...

Page 129: ...ic board and from the printhead v Check the continuity of conductors 19 and 20 from end to end Inspect the contacts at the ends of the cable for delamination and other damage Are the cables OK Go to step 3 Install new printhead cables and reassemble the printer Mount forms and try loading and parking forms several times If the error occurs again continue with 3 3 Install a new printhead See Printh...

Page 130: ...atus codes displayed on operator panel v System error log host system information v Online problem operator identified v System identified problem v Power on failure cold start v Long run time failures hot overheated An online program can be used to find intermittent failures Ask the operator to run the failing job for you to observe if possible Model A00 does not log printer errors Models 001 002...

Page 131: ...ower supply through one threaded mounting screw to the left of the ASF grounding plate v Logic board through the threaded mounting screws at the center of the board v Printer mechanical assembly through the metal strips at each end v Carriage motor through the copper leaf spring between the motor and the plate above the motor pulley v Any metal part of the tractor assemblies with the tractor mount...

Page 132: ...Environmental Requirements See Operating Environment on page 546 Miscellaneous Check for lost screws under the power supply or under the logic board Chapter 1 Diagnosing Problems 132 ...

Page 133: ...ath LED flashes A forms jam was detected by one of the forms sensors See MAP 0110 Automatic Sheet Feeder on page 26 02 FORMS JAM CHECK PATH Any paper path LED except ASF flashes A forms jam was detected by one of the forms sensors See MAP 0190 Form Feed Problems on page 101 11 LOAD BIN 1 2 or 3 False message Paper begins to feed from any bin but stops Rear under platen path sensor cannot sense pap...

Page 134: ...e MAP 0140 Printhead Drive on page 70 70 SW ERR XXX Firmware error in supervisor code Power off and power on the printer If message remains install a new Logic Board See Logic Board Model A00 on page 370 71 SW ERR XXX Firmware error in interpreter code Power off and power on the printer If message remains install a new Logic Board See Logic Board Model A00 on page 370 72 SW ERR XXX Firmware error ...

Page 135: ... If message remains 1 Ensure no paper or debris is blocking the sensor 2 Ensure all logic board connectors are connected 3 See MAP 0140 Printhead Drive on page 70 89 RIBBON JAM CHECK RIBBON The ribbon motion sensor has detected an error See MAP 0160 Ribbon Feed and Ribbon Lift on page 89 90 CLOSE COVER False message The cover open sensor has detected an error See MAP 0180 Top Cover Interlock on pa...

Page 136: ... 002 and 003 Error Messages Table 18 Error Messages for Models 001 002 and 003 Message Description Action 001 END OF FORMS Forms do not load when Load Eject is pressed No forms movement See MAP 0130 No Paper Movement on page 62 001 END OF FORMS Forms are visible between the printhead and the platen Forms path sensor cannot sense paper See MAP 0131 Paper Path Sensor on page 66 002 FORMS JAMMED FRON...

Page 137: ...E Message and form name alternate on the first line of the display Printer received a request for forms type not supported in current forms configuration Perform one of the following v Restart job v Cancel job v Select another source and restart the job v Run the job with current source Refer to a 4247 User s Guide for more detail 015 COMMUNICATIONS CHECK CHECK CABLE Twinax interface only No line ...

Page 138: ...ntrol unit See MAP 0121 Parallel with Twinax or Coax Attachments Models 001 002 or 003 on page 41 028 COMMUNICATIONS CHECK CALL SYSTEM OPERATOR Coax interface only Poll timeout Printer not polled in 60 seconds Check control unit See MAP 0121 Parallel with Twinax or Coax Attachments Models 001 002 or 003 on page 41 031 END OF FORMS TIMEOUT LOAD FORMS BIN Coax interface only False 001 END OF FORMS c...

Page 139: ...FORMS NAME SELECT NEW DEVICE Coax interface only Message and form name alternate on the first line of the display 014 INVALID FORMS SELECT condition exceeded 60 seconds Perform one of the following v Restart job v Cancel job v Select another source and restart the job v Run the job with current source Refer to a 4247 User s Guide for more detail 035 MARGIN ERROR TIMEOUT ADJUST MARGIN OR LINE LENGT...

Page 140: ...r off and power on the printer If message remains install a new Logic Board See Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 053 MACHINE CHECK ERR 2XX 053 MACHINE CHECK ERR 42X Firmware error in engine code Power off and power on the printer If message remains install a new Logic Board See Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on pag...

Page 141: ...ad carriage Power off and on If message remains see MAP 0140 Printhead Drive on page 70 065 NO ATTACHMENT CARD MODELS 001 002 Printer cannot detect coax twinax attachment card Power off and on If message remains see MAP 0121 Parallel with Twinax or Coax Attachments Models 001 002 or 003 on page 41 066 PRINTER BOARD FAILURE MODELS 001 002 Printer cannot communicate with coax twinax attachment card ...

Page 142: ...ed see IBM 4247 Printer Models 001 002 User s Guide SA24 4408 2 Go to MAP 0190 Form Feed Problems on page 101 089 RIBBON JAM CHECK RIBBON The ribbon motion sensor has detected an error Power off and on If message remains see MAP 0160 Ribbon Feed and Ribbon Lift on page 89 096 COVER OPEN False Message The cover open sensor has detected an error See MAP 0180 Top Cover Interlock on page 98 097 FUNCTI...

Page 143: ...path 1 Ensure fanfold forms are torn off before parking the forms 2 Ensure fanfold forms are loaded onto the tractor pins with the leading edge visible on the tractor 3 Check for pieces of paper in the manual sheet feed under the platen and above the front tractor 4 If message remains see MAP 0190 Form Feed Problems on page 101 200 ATTACHMENT INCOMPATIBLE MODEL 003 SEE USER S GUIDE Installed attac...

Page 144: ... transfer is complete Coax or Twinax will be displayed on the operator s panel 203 ATTACHMENT CARD FAILURE MODEL 003 SEE USER S GUIDE An error occurred during attachment card flash memory power on initialization The problem may be from the base code the attachment card the attachment card interposer connector or the logic board See T D30 Adapter Board Link Test on page 227 1 Reflash the basecode S...

Page 145: ...low error condition was detected Data has been lost 1 Press stop to clear the message 2 Increase the buffer size and or 3 Check the SERIAL PACING PROTOCOL value set in the printer configuration against the hosts pacing protocol 4 Restart the print job A89 A8C or A97 Application errors Press Stop then Start JUMPER AND KEYS Manufacturing use only 1 Remove the jumper from the bottom of the operator p...

Page 146: ...s but printer demonstration is OK See MAP 0121 Parallel with Twinax or Coax Attachments Models 001 002 or 003 on page 41 For all models no print from network print server attachment but printer demonstration is OK See MAP 0122 Network Print Server Attachment on page 59 Print test starts to print one line then printer hangs See MAP 0140 Printhead Drive on page 70 Reference Table 4 Print Quality Fai...

Page 147: ... Check for excessive ribbon inking Smearing or smudging 1 See MAP 0160 Ribbon Feed and Ribbon Lift on page 89 2 See Main Paper Drive Check and Adjustment on page 301 3 See Printhead Drive Service Check on page 333 4 Check for excessive ribbon inking Missing dots or characters 1 See Standard AFTA Service Check and Adjustment on page 285 2 See Print Quality Checks on page 338 Incorrect print garbled...

Page 148: ...path makes around the platen On the front path paper passes straight through the printer Print line registration on the rear path can change by up to 1mm after the initial load This small change in registration might be objectionable to a customer using pre printed forms if characters print outside of a box The solution is to raise the print 1mm higher on the first page by raising the load positio...

Page 149: ... Operator Panel on page 355 Operator panel display is blank LEDs are off and keys do not operate 1 Ensure that the operator panel cable is connected correctly at both ends 2 See MAP 0150 Power Supply on page 75 Operator panel display is dim 1 Install a new EMI filter assembly Model A00 early level logic board only See EMI Filter Model A00 Early Level Logic Board Only on page 377 2 Install a new op...

Page 150: ...g AFTA wheel vary on same paper weight See Standard AFTA Service Check and Adjustment on page 285 Fanfold paper does not load or feed No paper movement See MAP 0130 No Paper Movement on page 62 Manual sheet feed paper does not load or feed No paper movement See MAP 0130 No Paper Movement on page 62 ASF paper does not load or feed No paper movement See MAP 0110 Automatic Sheet Feeder on page 26 Fan...

Page 151: ... Drive Check and Adjustment on page 301 3 See Tractor Assembly Service Check on page 325 4 See Printhead Drive Service Check on page 333 Forms damage 1 See Main Paper Drive Check and Adjustment on page 301 2 See Tractor Assembly Service Check on page 325 3 See Printhead Drive Service Check on page 333 Customer cannot remove the ASF electronics card cover 1 Using a flat bladed screwdriver pry off t...

Page 152: ...e Table 19 on page 154 v For NPS 540 p n 30H4054 using an external power supply see Table 20 on page 155 v For NPS 640 p n 30H4082 NPS 642 p n 30H4083 or NPS 542 p n 30H4055 using an external power supply see Table 21 on page 155 LAN attachment not shown on operator panel display Model 003 with LAN card No communication between LAN card and logic board 1 Loosen screws and reseat the LAN card 2 Rep...

Page 153: ...parallel port and reseat 3 Press and hold the test button on the NPS unit until the Network or Packet light flashes then release the test button 4 If the test page still does not print perform the parallel port wrap test on the printer 5 If the parallel port wrap test passes replace the NPS unit 6 If the parallel port wrap test fails replace the printer logic board For LAN attachment card Model 00...

Page 154: ...es replace the NPS unit or LAN card 4 ETHER E6 ERROR E6 COMM E8 a Replace the NPS unit or LAN card 5 COMM E9 a Wrong token ring speed b Change the ring speed Power off the NPS unit and try again Table 19 Reference Table NPS 540 with no external power supply 1 Remove NPS from printer s parallel connector 2 Check for 5 V dc on pin 18 of the printer s parallel connector pin numbers shown on connector...

Page 155: ...0H4061 U K 30H4062 Australia 30H4063 Japan 30H4065 4 If 9 V ac is present replace the NPS unit 5 Go to Step 2 on page 61 Table 21 Reference Table NPS 640 642 or 542 with external power supply 1 Disconnect power supply from NPS and check for 12 V ac output at the disconnected power supply 2 If 12 V ac is missing replace the power supply Region or Country Part Number U S A 14H7318 Europe 14H7320 U K...

Page 156: ...P address gateway address and subnet mask 3 Have the customer check physical network cabling NPS Server or LAN card communicates with host but printer does not print Data stream problem 1 Have the customer check print job stream 2 Take a data trace of the attachment and contact support Note The term ping means to send a signal in anticipation of a return response The return response indicates that...

Page 157: ... signal from the logic board and will measure 0 V dc when the power supply is disconnected from the logic board 2 When connected to the logic board pin 15 will be 4 8 to 5 2 V dc at power on and 0 0 V dc after the printer is idle for approximately 30 seconds Reference Table 9 Base Code Compatibilities Table 23 Base Code Compatibilities Base Code For Use With twinax no card serial card twinax card ...

Page 158: ...tor Reference Table 11 Paper Paths Table 25 Guide and bail positions Selected Paper Path Forms Guide Metal Deflector Paper Bail Front Push Open Closed Manual Sheet Feed Open Closed Rear Push Open Closed ASF Open Closed Rear Pull Closed Removed Front Push Pull Closed Closed Reference Table 12 Minimum Microcode Table 26 Minimum Microcode Levels Model Module Minimum Code Level Controller Code Generat...

Page 159: ...Table 26 Minimum Microcode Levels continued A00 2 09 1 16 001 Coax 3 19 Twinax 3 18 2 02 2 02 3 04 3 02 002 Coax 2 19 Twinax 2 18 2 03 2 03 3 03 3 02 003 5 05 5 05 5 05 Chapter 1 Diagnosing Problems 159 ...

Page 160: ...ser s Guide SA24 4404 How To Print Firmware Part Number and Version Levels 1 Print the Print Test See How To Print the Print Test 2 Line 3 of the printout shows the printer firmware part number Code module U54 and generator module U02 version levels follow the part number How To Print the Power On Configuration 1 Load forms 2 Power off O the printer 3 Press and hold the Menu Enter key while poweri...

Page 161: ...SF connector and remove the ASF stacker assembly Note The following 3 steps refer to loop back connectors needed for T D06 09 and 10 If the connectors are not available the tests can be bypassed as described in T D Descriptions on page 164 Attention Power off O the printer before installing or removing the parallel or stacker ASF options loop back connectors 4 If you are here to run T D in Automat...

Page 162: ... To run all the tests sequentially go to Automatic Test Mode step 13 on page 163 To run specific tests go to the Single Test Mode in the next step 12 Single Test Mode YES SINGLE NO Note This program allows forward scrolling only a Press the Micro key to select YES The following message will display T D01 YES NO END b Press the Micro key to scroll to the desired test c Press the Micro key to run th...

Page 163: ...mode description stops here 13 Automatic Test Mode YES SINGLE NO a Press the Load Form Feed key You will be prompted by the display or the instructions in T D Descriptions on page 164 to press keys or install paper b If an error is detected an error message will display TD XX FRU X X c For a description of error messages go to T D Error Messages and Actions on page 190 d If all the tests run OK th...

Page 164: ...ed key to select INIT 7 For error code descriptions and repair action go to T D Error Messages and Actions on page 190 T D01 Microcode Test Display T D 01 USER If an error message is displayed go to T D Error Messages and Actions on page 190 The test completed successfully if the display advances to the next T D02 Microcode Test Display T D 02 CRC ROM Note The asterisk will flash during the test I...

Page 165: ...ted successfully if the display advances to the next test number T D05 Operator Panel LED and Key Test Display T D 05 USER 1 All of the LEDs will switch on at the same time 2 Next beginning at the top each LED will flash on and off once with a buzzer sound 3 After the LED test the following message will be displayed PRESS KEY 1 4 The key is good if the display advances to the next key number 5 Pre...

Page 166: ...lled for this test If the loop back connector is not installed an error message will be displayed To bypass this message press the Micro key twice to advance to the next test Display T D 06 USER If an error message is displayed go to T D Error Messages and Actions on page 190 The test completed successfully if the display advances to the next test number T D07 Not Used Press the Micro key to bypas...

Page 167: ...l the RS 422 loop back connector If a loop back connector is not installed an error message will be displayed To bypass this message press the Micro key twice to advance to the next test Display T D 09 USER INSERT 422 LOOP 1 Remove the RS 232 connector install the RS 422 connector and press the Micro key 2 If an error message is displayed go to T D Error Messages and Actions on page 190 3 The test...

Page 168: ...st number T D11 Pinch Roller Status Sensor Tuning Ribbon Feed and Lift Motors Note Ensure there is no paper in any paper path This test does the paper path sensor tuning but does not tune the tractor jam sensors as these sensors are not adjustable 1 The next display will be PINCH OPEN or PINCH CLOSE PINCH XXXXX Note XXXXX is CLOSE or OPEN 2 The status of the platen pinch rollers stored in microcod...

Page 169: ...de to determine if the rollers are closed touching platen or open not touching platen 4 Press the Micro key to get the next display Y CHANGE IT N 5 Compare the position of the gear with the display in step 1 of this T D and perform the action requested in the following table Gear Display Action Closed PINCH CLOSE Press the Load Form Feed key e90atd1 Figure 14 Pinch Roller Gear Viewed From Left Sid...

Page 170: ... TUNED Important The paper path sensors were tuned The tuning must be done with all paper removed If paper is installed remove the paper and repeat T D11 7 If paper was not installed press the Micro key Return to the step that sent you here or for T D11 continue with the next step 8 The ribbon feed motor and the ribbon lift motor run continuously during this test The message that appears in the di...

Page 171: ...Adjustment on page 285 Before performing this procedure correctly adjust the AFTA indicator wheel See Automatic Forms Thickness Adjustment AFTA on page 282 for the indicator wheel adjustment procedure If any error messages display during this test go to T D Error Messages and Actions on page 190 If the AFTA mechanism is malfunctioning or is not repeatable perform the Standard AFTA Service Check an...

Page 172: ...e printer will display these messages v During normal operation With the AFTA 0 mode you perform a paper load operation but get a 55 AFTA ERROR message or v During T D12 With the AFTA 0 or the FIXED 1 mode you begin the AFTA Calibration portion of T D12 but get the message TD12 FRU 3 14 To determine if the cause of the AFTA ERROR message is a bad 5B printhead needle follow these steps 1 Power off ...

Page 173: ...turn here when the following message displays SS PATH FF 1 Ensure the paper bail and a ribbon cartridge are installed 2 Mount 20 lb 80 g m2 paper into the front tractor FF or manual sheet feed tray SS 3 Press the Load Form key to select FF or Press the Micro key to select SS 4 The printer will now load the paper and perform the AFTA operation The following 2 messages display sequentially AFTA X YE...

Page 174: ...is test to check print quality print wires printhead wire shifter carrier movement paper feed line skew code level and bidirectional vertical alignment See Print Quality Checks on page 338 for a list of symptoms and Figure 93 on page 342 for print samples If the following message displays go to T D11 Pinch Roller Status Sensor Tuning Ribbon Feed and Lift Motors on page 168 PINCH XXXXX Note XXXXX i...

Page 175: ...ing Line Adjustment Test This test allows you to adjust the first print line for the front fanfold forms path and the rear fanfold forms path from the operator panel The value set by this test becomes the first print line position when the configuration menu item Vertical Adjustment is set to 0 Note If you adjust this value you also must run T D17 If the following message displays go to T D11 Pinc...

Page 176: ...owing message will display F FR XXX 4 A block of Es will be printed on the first print line The paper will feed to a position for viewing Note the position of the first print line on the paper The Es should be completely on the paper The top of the Es should be approximately 1 mm 0 04 in below the perforation 5 The following message will display PRESS A KEY 6 Press any key to feed the paper back i...

Page 177: ... line press the Load Form Feed key 10 To run the rear first print line test ensure a tractor assembly is installed in the rear position 11 Install fanfold paper in the tractor assembly YES F RE ADJ NO Note F RE is First print line REar tractor ADJustment 12 To select the test for the rear first print line adjustment press the Micro key LOAD PAPER 13 Install the fanfold paper in the rear tractor as...

Page 178: ...m the top of the paper press the Micro key The range is 128 to 127 Each unit is approximately 0 2 mm 20 Press the Micro key to print using the new adjustment value See step 16 21 If an error message is displayed go to T D Error Messages and Actions on page 190 22 The test completed successfully if the display advances to the next test number T D16 Bidirectional Adjustment Test This test allows you...

Page 179: ...I in the center of the line for this check and adjustment The alignment is correct if the I appears in the center of the H 3 The following message will display PRESS A KEY 4 Press any key to feed the paper back into the printer and the following message will display YES STORE NO 5 If the vertical alignment adjustment is correct press the Micro key to store the first print line position See step 9 ...

Page 180: ...ay advances to the next test number T D17 Tear Off Line Adjustment Test This test allows you to adjust the tear off position from the operator panel The value set by this test becomes the tear off position when the configuration menu item Tear Adjustment is set to 0 at the operator panel If the display is the following go to T D11 Pinch Roller Status Sensor Tuning Ribbon Feed and Lift Motors on pa...

Page 181: ...will feed to the tear off area The Xs should be completely on the paper The top of the Xs should be approximately 1 mm 0 04 in below the perforation If this condition does not exist perform T D15 First Printing Line Adjustment Test on page 175 and return here 6 The following message will display T FR XXX Note XXX can be any number between 128 and 127 7 Figure 16 on page 182 shows the correct posit...

Page 182: ... Feed key to move the paper down The range is 128 to 127 Each unit is approximately 0 2 mm When the tear off is correct go to the next step Form Perforation Line Tear Edge of Cover e61a0900 Figure 16 Tear Off Position Only the earlier models had a serrated tear edge as shown Chapter 2 Diagnostics 182 ...

Page 183: ... should be completely on the paper The top of the Es should be approximately 1 mm 0 04 in below the perforation If this condition does not exist perform T D15 First Printing Line Adjustment Test on page 175 and return here 15 The following message will display T RE XXX Note XXX can be any number between 128 and 127 16 Figure 16 on page 182 shows the correct position of the perforation for a clean ...

Page 184: ...age 168 Display PINCH XXXXX Note XXXXX is CLOSE or OPEN Return here after the sensors are tuned If the following messages appear in the display continue with this procedure These 2 messages display sequentially T D 18 USER INSERT CUT SHEET 1 Insert a single sheet of forms at least 356 mm 14 in wide on the manual sheet feed tray 2 During the printing the following message will be displayed T D 18 U...

Page 185: ...splay If an error message is displayed go to T D Error Messages and Actions on page 190 4 The test completed successfully if the display advances to the next test number T D20 NLQ Printhead Mode Use this test to select how the printhead prints in Near Letter Quality NLQ mode The default setting is NLQ 18 WIRE Important This setting should be changed only if instructed by Plant Engineering The foll...

Page 186: ...r Path Sensor Test This test provides information on the operation of the front fanfold presence sensor rear fanfold presence sensor and manual cutsheet presence sensor Use this test to verify correct sensor operation The test is available for printers with microcode level 2 09 or higher Verify sensor operation by inserting and removing a form from a paper path and checking for correct changes in ...

Page 187: ... v P yy will be P OP or P CL to indicate the position of lower rollers OPEN or CLOSED The display is continuously updated to indicate sensor status changes Inserting paper into a path will change the display from F free to B blocked Press the Micro key to go to step 5 5 The following displays Y THRESHOLD N This part of the test is intended for use by Product Engineering and allows the user to exam...

Page 188: ...ng to the threshold voltages with resolution of 20 mV Press the Micro key to go to step 7 7 The following displays Y SENSOR LEVEL N This part of the test is intended for use by Product Engineering It allows the user to examine sensor output voltages 8 Press the Load Form Feed key to skip to step 9 Press the Micro key to enter The current sensor measurements display C x1 F x2 R x3 where v x1 is man...

Page 189: ...or output changes Press the Micro key to go to step 9 9 The following displays Y REPEAT TEST N Press the Micro key to restart from path status step 1 on page 186 Press the Load Form Feed key to end the test 10 The following message displays after the test has been completed END T D 11 To exit the T D program power off O the printer Chapter 2 Diagnostics 189 ...

Page 190: ...he logic board See Logic Board Model A00 on page 370 TD 1 FRU 5 X Microcode Error Replace the logic board See Logic Board Model A00 on page 370 TD 2 FRU 5 1 Microcode Error Replace the logic board See Logic Board Model A00 on page 370 TD 3 FRU 2 2 Microcode Error Replace the logic board See Logic Board Model A00 on page 370 TD 4 FRU 5 3 Microcode Error Replace the logic board See Logic Board Model...

Page 191: ...e operator panel cable TD 6 FRU 0 X Parallel Interface Failure Replace the logic board See Logic Board Model A00 on page 370 TD 8 FRU 0 X Microcode Error Replace the logic board See Logic Board Model A00 on page 370 TD 9 FRU 0 X Serial Attachment Failure 1 Replace the logic board See Logic Board Model A00 on page 370 2 Replace the serial attachment card See Serial Attachment Card Model A00 on page...

Page 192: ...on page 370 TD 14 FRU 0 20 Thermal Sense Failure 1 Replace the printhead See Printhead on page 356 2 Replace the logic board See Logic Board Model A00 on page 370 3 Install new printhead cables TD 19 FRU 1 X Operator Panel Failure 1 This error can occur if the cover is not opened or closed in less than 10 seconds Run T D19 again to verify the problem 2 See MAP 0180 Top Cover Interlock on page 98 C...

Page 193: ...rs are not operational v Replace the logic board See Logic Board Model A00 on page 370 v Replace the sensor cable assembly See Sensor Cable Assembly on page 441 TD FRU 3 12 Ribbon Sense Failure 1 Replace the ribbon drive motor See Ribbon Drive Motor on page 403 2 Replace the logic board See Logic Board Model A00 on page 370 3 Replace the sensor cable assembly See Sensor Cable Assembly on page 441 ...

Page 194: ...RU 3 14 AFTA Failure 1 See Standard AFTA Service Check and Adjustment on page 285 2 Replace the logic board See Logic Board Model A00 on page 370 3 Replace the AFTA motor assembly See Automatic Forms Thickness Adjust AFTA Assembly on page 407 TD FRU 3 15 AFTA Failure 1 See Standard AFTA Service Check and Adjustment on page 285 2 Replace the logic board See Logic Board Model A00 on page 370 3 Repla...

Page 195: ...ctor Assembly Service Check on page 325 3 Replace the logic board See Logic Board Model A00 on page 370 4 Replace the tractor cable assembly TD FRU 3 26 or TD FRU 3 27 Carriage Movement Failure 1 See Printhead Drive Service Check on page 333 2 Replace the logic board See Logic Board Model A00 on page 370 3 Replace the sensor cable assembly See Sensor Cable Assembly on page 441 TD X FRU 4 20 40 T D...

Page 196: ...his error message will display if a loop back connector is not installed Press the Micro key twice to bypass this test If a loop back connector is installed perform the recommended action This error can occur in any test that requires a mechanical operation T D 11 12 14 15 16 17 or 18 Chapter 2 Diagnostics 196 ...

Page 197: ...the test to finish 8 Press the Cancel Print key to exit test mode How To Print Firmware Part Number and Version Levels 1 Power off O the printer 2 Load the printer with at least 22 in 55 9 cm of blank fanfold forms in the same tractor and forms path the customer is using Note If there are no blank fanfold forms available obtain two sheets of blank letter or legal size paper from the customer Use t...

Page 198: ...ets is displayed b Press the Enter key and wait To print a custom set on earlier Models 001 and 002 a Use the Printer Configuration Test to print each of the custom sets being used by the customer Press the Menu key until you see Configuration Storage b When the X on the display is correct use the Printer Configuration Test 6 Press the Cancel Print key to exit test mode How to Print and Clear the ...

Page 199: ... the manual sheet feed to print the error log or usage metrics 3 Load forms in the selected path 4 Press the Stop key to make the printer Not Ready only the Power LED is lighted 5 Press and hold the Test key While holding the Test key press the Quiet key 6 Release both keys the operator panel display message Press STOP NOT READY appears 7 Do not press the Stop key Press the Menu key 8 4247 OPERATO...

Page 200: ...Print Error Log Count Code Description 00007 002 FORMS JAMMED FRONT TRACTOR 00001 051 MACHINE CHECK 00003 020 FORMS JAMMED REAR TRACTOR 00001 055 MACHINE CHECK 00000 000 00000 000 00000 000 00000 000 Figure 17 Sample of Error Log Models 001 002 and 003 Print Usage Metrics Power on Hours 84 Power on Cycles 136 DP Characters 1 541 409 NLQ Characters 0 Number of Barcodes 0 Pages with Graphics or Imag...

Page 201: ...efer to loop back connectors needed for T D06 and 10 If the connectors are not available the tests can be bypassed as described in T D Descriptions on page 164 Attention Power off O the printer before installing or removing the parallel or stacker ASF options loop back connectors 4 If you are here to run T D in Automatic Mode or to run T D6 Parallel Attachment Test in Single Mode a loop back conne...

Page 202: ...displays the message WAITING CODE DOWNLOAD You have accidentally pressed the Start and Cancel keys instead of the Stop and Test keys 10 To run all the tests sequentially go to Automatic Test Mode step 12 on page 203 To run specific tests go to the Single Test Mode in the next step 11 Single Test Mode Note This program allows forward scrolling only TEST AND DIAGNOSTIC STARTUP SINGLE YES NO a Press ...

Page 203: ... TEST DIAGNOSTIC END h Power off O the printer and remove all loop back connectors if installed i Single test mode description stops here 12 Automatic Test Mode TEST AND DIAGNOSTIC STARTUP SINGLE YES NO a Press the Start key to select NO You will be prompted by the display or the instructions in T D Descriptions on page 204 to press keys or install paper b If an error is detected an error message ...

Page 204: ...go to T D Error Messages and Actions Models 001 002 and 003 on page 231 T D01 Microcode Hardware Match Test Display T D01 Microcode Test RUN TEST YES END NO If an error message is displayed go to T D Error Messages and Actions Models 001 002 and 003 on page 231 The test completed successfully if the display advances to the next test number T D02 Microcode Test Display T D02 Microcode Test RUN TEST...

Page 205: ...y advances to the next test number T D05 Operator Panel LED and Key Test Display T D05 Operator Panel LED and Key Test RUN TEST YES END NO 1 All of the LEDs will switch on at the same time 2 Next beginning at the top each LED will flash once except for the power LED which will remain lighted An audible alarm will sound 3 After the LED test the following message will be displayed PRESS KEY 1 4 The ...

Page 206: ...s not available on Model 003 when a LAN attachment card is installed It is available with all other configurations If you wish to perform a diagnostic verification of the parallel interface press the LAN attachment test printout button on the LAN attachment card The parallel loop back connector PN 08H7269 needs to be installed for this test Note If the loop back connector is not installed an error...

Page 207: ...ctor needs to be installed for this test There are 2 serial loop back connectors the RS 232 and RS 422 The RS 232 connector is installed first The display will prompt you to remove the RS 232 connector and install the RS 422 loop back connector If a loop back connector is not installed an error message will be displayed T D09 Serial Attachment Test RUN TEST YES END NO 1 Install RS 232 connector 2 ...

Page 208: ... message is displayed go to T D Error Messages and Actions Models 001 002 and 003 on page 231 The test completed successfully if the display advances to the next test number T D11 Pinch Roller Sensor Tune Ribbon Feed and Lift Motors Note Ensure that there is no paper in any paper path This test does the paper path sensor tuning but does not tune the tractor jam sensors as these sensors are not adj...

Page 209: ... cover and look at the platen pinch roller gear on the left side to determine if the rollers are closed touching platen or open not touching platen 6 Press any key and get this to display T D11 Pinch Roller Sensor Tune Ribbon MECHANICAL PINCH OPEN CLOSE 7 Compare the position of the gear with the display in step 3 Attention Machine damage can result if the wrong pinch roller position is stored 8 P...

Page 210: ...you here or for T D11 continue with the next step 11 Press any key and get this to display T D11 Pinch Roller Sensor Tune Ribbon TEST RUNNING TO STOP 12 The ribbon feed and the ribbon lift motors run continuously during this test This feeds the ribbon and raises and lowers the ribbon lift Press the Form Feed key to stop the test If either motor fails go to MAP 0160 Ribbon Feed and Ribbon Lift on p...

Page 211: ... the microcode 1 Initiate T D12 see Running T D12 on page 173 2 Move to or keep the value 0 3 Exit with STORE YES The requirement for calibrating is described in Standard AFTA Service Check and Adjustment on page 285 Adjust the print gap 1 Adjust the print gap in 0 25 mm 0 001 in increments to achieve acceptable print darkness 2 Initiate T D12 see Running T D12 on page 212 3 Use STORE NO 4 Move th...

Page 212: ...essage is a bad 5B printhead needle follow these steps 1 Power off O the printer and remove all paper from the printer 2 Power on the printer and enter the operator menu to change to FIXED 1 mode 3 Load 1 part paper and print some characters 4 Examine the DP characters such as an uppercase H looking for missing dots Count down 5 dots from the top of the character 5 Inspect the printhead cable for ...

Page 213: ...load the paper and perform the AFTA operation The following 2 messages display sequentially AFTA X YES STORE NO Verifying AFTA Calibration Using T D12 To verify the calibration 1 Set the operator menu to AFTA 0 2 Load a single sheet of paper into the print area Note the wheel position 3 Park the paper 4 Set the operator menu to FIXED 1 5 Load a single sheet of paper into the print area Note the wh...

Page 214: ...isplays go to T D11 Pinch Roller Sensor Tune Ribbon Feed and Lift Motors on page 208 T D14 Fanfold Form Printout Test STORED PINCH XXXXX PRESS A KEY Return here after the sensors are tuned 3 If fanfold paper is not loaded the printer will display T D14 Fanfold Form Printout Test LOAD PAPER 4 Install fanfold paper in the tractor assembly and press the Load Eject key The print test will print and th...

Page 215: ...Line Adjustment Test RUN TEST YES END NO 2 Press the Line Feed key If the following message displays go to T D11 Pinch Roller Sensor Tune Ribbon Feed and Lift Motors on page 208 T D15 First Printing Line Adjustment Test STORED PINCH XXXXX PRESS A KEY Return here after the sensors are tuned Continue with the next step when the printer displays T D15 First Printing Line Adjustment Test FANFOLD FRONT...

Page 216: ...e first print line adjustment is correct press the Line Feed key to store the first print line position 13 If the first print line adjustment is not correct press the Start key to get the next display T D15 First Printing Line Adjustment Test FANF XXXX 0 RUN 14 Press the Line Feed key once to increase the space between the top of the form and the top of the print test or press the Start key once t...

Page 217: ...s not loaded display T D16 Bidirectional Adjustment Test LOAD PAPER 4 Install fanfold paper on the tractor assembly and press the Load Eject key 5 Six blocks of Hs will be printed with a number in the middle and a line of Hs and Is printed on one line Next the paper will feed to a position for viewing Note the vertical alignment of the Is on the Hs in the last line Use an H and an I in the center ...

Page 218: ...e Form Feed key to run the test 12 Go to T D16 step 7 and repeat until the line of Is is centered in the line of Hs 13 If an error message is displayed go to T D Error Messages and Actions Models 001 002 and 003 on page 231 14 The test completed successfully if the display advances to the next test number T D17 Tear Off Line Adjustment Test This test allows you to adjust the tear off position from...

Page 219: ...Adjustment Test LOAD PAPER 6 Install fanfold paper in the front or rear tractor assembly 7 Press the Load Eject key 8 A line of Xs will be printed on the first print line The paper will feed to the tear off bar for viewing The Xs should be completely on the paper The top of the X s should be approximately 1 mm 0 04 in below the perforation If this condition does not exist perform T D15 First Print...

Page 220: ...ey to move the paper down The range is 128 to 127 Each unit is approximately 0 2 mm 0 008 in When the tear off is correct go to the next step Form Perforation Line Tear Edge of Cover e61a0900 Figure 23 Tear Off Position Only the earlier models had a serrated tear edge as shown Chapter 2 Diagnostics 220 ...

Page 221: ... displayed go to T D Error Messages and Actions Models 001 002 and 003 on page 231 15 The test completed successfully if the display advances to the next test number T D18 Single Sheet Feed Printout Use this test to check manual sheet feed and line skew Display T D18 Single Sheet Feed Printout Test RUN TEST YES END NO 1 Press the Line Feed key If the display is the following go to T D11 Pinch Roll...

Page 222: ...Press the Line Feed key The following message will display T D19 Top Cover Interlock Test OPEN COVER 3 Open the top cover If you do not open the cover in approximately 10 seconds the following message will display T D19 Top Cover Interlock Test CLOSE COVER 4 Close the cover Note If the cover is not closed in approximately 10 seconds an error message will be displayed 5 If an error message is displ...

Page 223: ...tart key The following message will display T D20 NLQ Printhead Mode Test NLQ 9 BIDIR YES NO 4 In this mode the printhead will print NLQ by using 9 wires and two passes per line in bidirectional mode 5 To select this mode press the Line Feed key the display will advance to the next test 6 To select the next printing mode press the Start key The following message will display T D20 NLQ Printhead Mo...

Page 224: ...nsor operation Verify sensor operation by inserting and removing a form from a forms path and checking for correct changes in the display status given in step 5 1 Display T D21 Sensor Test RUN TEST YES END NO 2 Press the Line Feed key The printer displays the following which gives you the option of performing a sensor tune at this time T D21 Sensor Test SENSOR TUNE YES NO 3 To perform a sensor tun...

Page 225: ...sor status changes Inserting paper into a path changes the display from F free to B blocked Press any key to go to step 6 6 The following displays T D21 Sensor Test THRESHOLD YES NO This part of the test is intended for use by Product Engineering and allows the user to examine internal sensor threshold values stored in NVRAM 7 Press the Start key to skip to step 8 on page 226 Press the Line Feed k...

Page 226: ...eering and allows the user to examine sensor output voltages 9 Press the Start key to skip to step 10 on page 227 Press the Line Feed key to enter The current sensor measurements display T D21 Sensor Test C x1 F x2 R x3 PRESS A KEY where v x1 is manual path measurement v x2 is front path measurement v x3 is rear path measurement v x1 x2 x3 are numbers in hexadecimal format which correspond to the ...

Page 227: ... test checks the interface between the attachment card and the logic board 1 Display T D30 Adapter Board Link Test RUN TEST YES END NO Note The message TEST RUNNING will display during the test 2 If an error message is displayed go to T D Error Messages and Actions Models 001 002 and 003 on page 231 3 The test completed successfully if the display advances to the next test number T D31 Adapter Boa...

Page 228: ...ge is displayed go to T D Error Messages and Actions Models 001 002 and 003 on page 231 The test completed successfully if the display advances to the next test number T D33 Adapter Board Dynamic RAM Test This test checks the attachment card DRAM Display T D33 Adapter Board Dynamic RAM Test RUN TEST YES END NO Note The message TEST RUNNING will display during the test If an error message is displa...

Page 229: ...rror Messages and Actions Models 001 002 and 003 on page 231 The test completed successfully if the display advances to the next test number T D36 Adapter Board BCP Test This test checks the attachment card Biphase Communications Processor BCP Display T D36 Adapter Board BCP Test RUN TEST YES END NO Note The message TEST RUNNING will display during the test If an error message is displayed go to T...

Page 230: ... BCP analog interfaces Note To avoid false errors the twinax interface must have the self terminating cable PN 38F8254 connected The coax interface must be disconnected from the attachment card 1 Display T D38 Adapter Board Analog Test RUN TEST YES END NO Note The message TEST RUNNING will display during the test 2 If an error message is displayed go to T D Error Messages and Actions Models 001 00...

Page 231: ... and Test keys at power on to initiate test and diagnostics TD 1 FRU 5 X or TD 1 FRU 4 X Microcode Hardware Match Error Replace the logic board See Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 on page 366 TD 2 FRU 5 X or TD 2 FRU 4 X Microcode Error Replace the logic board See Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 o...

Page 232: ... 0 X Microcode Error Replace the logic board See Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 on page 366 TD 10 FRU 0 1 ASF Stacker Failure 1 Replace the logic board See Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 on page 366 2 Replace the stacker cable assembly TD 12 FRU 0 X AFTA Failure 1 See Standard AFTA Service Check...

Page 233: ...del 003 see Logic Board Model 003 on page 366 b Replace the sensor cable assembly See Sensor Cable Assembly on page 441 TD FRU 3 12 Ribbon Sense Failure 1 Replace the ribbon drive motor See Ribbon Drive Motor on page 403 2 Replace the logic board See Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 on page 366 3 Replace the sensor cable assembly See Sensor Cable A...

Page 234: ... page 378 For Model 003 see Logic Board Model 003 on page 366 3 Replace the AFTA motor assembly See Automatic Forms Thickness Adjust AFTA Assembly on page 407 TD FRU 3 16 Front Tractor Sense Failure 1 Clear front feed paper jam 2 See Tractor Assembly Service Check on page 325 3 Replace the logic board See Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 on page 36...

Page 235: ...ly See Sensor Cable Assembly on page 441 TD FRU 0 28 Microcode Error Replace the logic board See Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 on page 366 TD FRU 0 29 Microcode Error Replace the logic board See Logic Board Models 001 and 002 on page 378 TD X FRU 4 20 40 T D Error 1 Power off O the printer and start the T D procedure again 2 Replace the logic bo...

Page 236: ... Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 3 Replace the interposer connector Model 003 see Attachment Card Guide Assembly with the Interposer Connector Model 003 4 Replace the logic board See Logic Board Models 001 and 002 on page 378 For Model 003 see Logic Board Model 003 on page 366 TD 31 FRU 7 31 Attachment Card CPU Failure Replace the attachment card See Coax Attachment C...

Page 237: ... Twinax LAN Coax on page 359 TD 33 FRU 7 33 Attachment Card DRAM Failure Replace the attachment card See Coax Attachment Card Models 001 and 002 on page 392 For Model 003 see Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 See Twinax Attachment Card Models 001 and 002 on page 396 For Model 003 see Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 TD 34 FRU 7 34 Attachment...

Page 238: ... on page 359 See Logic Board Models 001 and 002 on page 378 TD 36 FRU 7 36 Attachment Card BCP Failure Replace the attachment card See Coax Attachment Card Models 001 and 002 on page 392 For Model 003 see Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 See Twinax Attachment Card Models 001 and 002 on page 396 For Model 003 see Model 003 Attachment Cards Serial Twinax LAN Coax on page...

Page 239: ...nt Cards Serial Twinax LAN Coax on page 359 Note The coax interface must be disconnected from the attachment card TD 38 FRU 7 38 The twinax interface must have the self terminating cable PN 38F8254 connected Notes X Can be any number This error message will display if a loop back connector is not installed Press the Form Feed key to bypass this test If a loop back connector is installed perform th...

Page 240: ...ms OVERVIEW This section contains the wiring diagrams for the printhead motors and cables See Electrical Safety for IBM Customer Engineers S229 8124 for grounding procedures Figure 24 on page 241 shows the location of the green yellow ground wire Copyright IBM Corp 1995 2001 240 ...

Page 241: ...e90apc15 Figure 24 Main Input Power Supply Ground Chapter 3 Circuit Diagrams 241 ...

Page 242: ...nt quality Needle 5B is used for AFTA paper thickness measurements The printhead is connected to the logic board by a 22 pin cable and a 26 pin cable RESISTANCE MEASUREMENTS Note Allow the printhead to cool before taking resistance measurements Table 29 18 Wire Printhead Resistance Measurements Part Resistance Temperature Print Wire Coil 5 Ohm 10 20 C 68 F Pin 1 Pin 1 Ribbon Lift Connector 26 Pin ...

Page 243: ...ble connector Table 30 22 Pin Printhead Connector 18 Wire Printhead Pin Names Pin Names 1 Wire 1A Coil 2 Wire 1A Coil 3 Column A Shifter Coil 4 Column B Shifter Coil 5 Wire 2A Coil 6 Wire 2A Coil 7 Wire 3A Coil 8 Wire 3A Coil 9 Wire 4A Coil 10 Wire 4A Coil 11 Wire 5A Coil 12 Wire 5A Coil 13 Wire 6A Coil 14 Wire 6A Coil 15 Wire 7A Coil 16 Wire 7A Coil 17 Wire 8A Coil 18 Wire 8A Coil 19 Wire 9A Coil...

Page 244: ... 7B Coil 16 Wire 7B Coil 17 Wire 6B Coil 18 Wire 6B Coil 19 Wire 5B Coil 20 Wire 5B Coil 21 Wire 1B Coil 22 Wire 1B Coil 23 Ribbon Lift Pin 2 24 Ribbon Lift Pin 3 25 Ribbon Lift Pin 1 26 Ribbon Lift Pin 4 9 Wire Printhead Wiring Model 002 The printhead is an electromagnetic non ballistic type It has one column of 9 wires Wire 1 is at the top Needle 5 is used for AFTA paper thickness measurements T...

Page 245: ...e Temperature Print Wire Coil 5 Ohm 10 20 C 68 F Thermal Sensor 1000 Ohm 6 25 C 77 F Example To measure the resistance of the coil for print wire 1 measure between pins 21 and 22 of the 26 pin cable connector Pin 1 Pin 1 Ribbon Lift Connector 26 Pin Connector Not Used 9 Wire Printhead Figure 26 9 Wire Printhead Wiring Model 002 Chapter 3 Circuit Diagrams 245 ...

Page 246: ...il 12 Wire 4 Coil 13 Wire 8 Coil 14 Wire 8 Coil 15 Wire 7 Coil 16 Wire 7 Coil 17 Wire 6 Coil 18 Wire 6 Coil 19 Wire 5 Coil 20 Wire 5 Coil 21 Wire 1 Coil 22 Wire 1 Coil 23 Ribbon Lift Pin 2 24 Ribbon Lift Pin 3 25 Ribbon Lift Pin 1 26 Ribbon Lift Pin 4 Carriage Motor Wiring The carriage motor is a stepper motor with a 1 8 step angle The motor connects directly to the logic board RESISTANCE MEASUREM...

Page 247: ...age motor to cool before taking resistance measurements Table 34 Carriage Motor Resistance Pins Resistance Temperature 1 and 2 0 44 0 02 Ohm 4 5 25 C 77 F 3 and 4 0 44 0 02 Ohm 4 5 25 C 77 F Chapter 3 Circuit Diagrams 247 ...

Page 248: ...e paper feed motor is a stepper motor with a 1 8 step angle The motor connects directly to the logic board RESISTANCE MEASUREMENTS 4 1 3 4 1 2 VIEW FROM WIRING SIDE Figure 27 Carriage Motor Wiring Chapter 3 Circuit Diagrams 248 ...

Page 249: ...paper feed motor to cool before taking resistance measurements Table 35 Paper Feed Motor Resistance Pins Resistance Temperature 1 and 2 2 4 Ohm 10 25 C 77 F 3 and 4 2 4 Ohm 10 25 C 77 F Chapter 3 Circuit Diagrams 249 ...

Page 250: ... Motor Wiring The AFTA motor is a stepper motor with a 3 6 step angle The motor connects directly to the logic board RESISTANCE MEASUREMENTS Figure 28 Paper Feed Motor Wiring Chapter 3 Circuit Diagrams 250 ...

Page 251: ...tor to cool before taking resistance measurements Table 36 AFTA Motor Resistance Pins Resistance Temperature 1 and 2 19 Ohm 10 25 C 77 F 3 and 4 19 Ohm 10 25 C 77 F Figure 29 AFTA Motor Wiring Chapter 3 Circuit Diagrams 251 ...

Page 252: ...go through the print head cables to the logic board RESISTANCE MEASUREMENTS Note Allow the ribbon feed motor to cool before taking resistance measurements Table 37 Ribbon Feed Motor Resistance Pins Resistance Temperature 1 and 3 24 Ohm 10 25 C 77 F 2 and 4 24 Ohm 10 25 C 77 F Chapter 3 Circuit Diagrams 252 ...

Page 253: ...or is a linear actuator stepper motor with travel of 18 mm 0 71 inch The motor connects to the printhead and the printhead cable connects to the logic board RESISTANCE MEASUREMENTS Figure 30 Ribbon Feed Motor Wiring Chapter 3 Circuit Diagrams 253 ...

Page 254: ...ibbon lift motor to cool before taking resistance measurements Table 38 Ribbon Lift Motor Resistance Pins Resistance Temperature 1 and 2 150 Ohm 10 25 C 77 F 3 and 4 150 Ohm 10 25 C 77 F Chapter 3 Circuit Diagrams 254 ...

Page 255: ...er Motor Wiring The stacker motor is a stepper motor with a 15 step angle The motor is used to transfer the stacker vane RESISTANCE MEASUREMENTS Figure 31 Ribbon Lift Motor Wiring Chapter 3 Circuit Diagrams 255 ...

Page 256: ...he stacker motor to cool before taking resistance measurements Table 39 Stacker Motor Resistance Pins Resistance Temperature 1 and 2 200 Ohm 10 25 C 77 F 3 and 4 200 Ohm 10 25 C 77 F Chapter 3 Circuit Diagrams 256 ...

Page 257: ...Figure 32 Stacker Motor Wiring Chapter 3 Circuit Diagrams 257 ...

Page 258: ...inthead 9 Wire Printhead Logic Board 22 PIN CABLE 18 wire print head only not used for 9 wire print head 26 PIN CABLE Print Head Logic Board Print Head Not Used Not Used 22 Pin Connector Figure 33 Printhead Cable Wiring The 22 pin cable is for the 18 wire printhead only The 26 pin cable is for the 9 wire printhead only Chapter 3 Circuit Diagrams 258 ...

Page 259: ...he sensor cable assembly is composed of five optical sensors The printhead home and ribbon motion sensors are interrupter sensors The three paper presence sensors are reflective type sensors Figure 34 Operator Panel Cable Wiring Chapter 3 Circuit Diagrams 259 ...

Page 260: ... C E A K C E 1 1 2 2 3 3 4 4 5 5 RIBBON MOTION PRINT HEAD HAME SINGLE SHEET PRESENCE FANFOLD FRONT PAPER PRESENCE FANFOLD REAR PAPER PRESENCE LOGIC BOARD VIEW FROM PIN SIDE VIEW FROM WIRING SIDE K K C C E E A A VIEW FROM WIRING SIDE E90AWD8 Figure 35 Sensor Cable Assembly Wiring Chapter 3 Circuit Diagrams 260 ...

Page 261: ...Stacker Cable Wiring Figure 36 Tractor Assembly Cable Wiring Chapter 3 Circuit Diagrams 261 ...

Page 262: ...in Assignments Pin Signal Name Description 2 TXD Transmit Data 3 RXD Receive Data 4 RTS Request to Send 5 CTS Clear to Send 6 DSR Data Set Ready 7 SG Signal Ground 20 DTR Data Terminal Ready Figure 37 Stacker Cable Wiring Chapter 3 Circuit Diagrams 262 ...

Page 263: ...ssignments Pin Signal Name Description 1 STROBE Strobe 2 9 Data Eight Data Lines 10 ACKNLG Acknowledge 11 BUSY Busy 12 PE Out of Paper 13 SLCT Printer Selected 14 AUTO FEED XT Automatic Line Feed on EOL 15 Unused 16 LOGIC GROUND Logic Ground 17 CHASSIS GROUND Chassis Ground 18 5 V DC NPS 540 P N 30H4052 Power 19 30 GROUND Ground 31 INIT Initialize Printer Chapter 3 Circuit Diagrams 263 ...

Page 264: ...Table 42 Parallel Connector Pin Assignments continued Pin Signal Name Description 32 ERROR Printer Error 33 GROUND Ground 34 35 Unused 36 SLCT IN Make Printer Selected Chapter 3 Circuit Diagrams 264 ...

Page 265: ...eps to avoid cracking or damaging the plastic sockets 1 Insert the C shaped end of the tool into one of the module socket extraction slots 2 Hold the tool perpendicular to the module and pull upward to loosen it from the socket 3 Repeat the previous two steps using the extraction slot in the opposite corner until the module lifts out of the socket Attention When removing module U57 do not use PN 7...

Page 266: ...Locations and Orientations Logic Board Microcode Module Locations and Orientation Model A00 Chapter 4 Locations 266 ...

Page 267: ...code Module U57 Microcode Module U57 Corner Cut Off Bevel Microcode Module U1 Microcode Module U2 e90aloc5 Corner Cut Off CornerCut Off 4247 A00 Level 1 Logic Board 4247 A00 Level 3 Logic Board 4247 A00 Level 4 Logic Board 4247 A00 Level 2 Logic Board Figure 38 Rear View of Logic Board Microcode Module Locations and Orientation Model A00 Chapter 4 Locations 267 ...

Page 268: ...l1 Coax Twinax Connector Coax Twinax Connector Microcode Module U57 Microcode Module U57 Microcode Module U54 Microcode Module U2 Microcode Module U54 Microcode Module U2 Bevel Bevel e90alocd 4247 001and 002 Level2 4247 001 Level3 CornerCut Off CornerCut Off Figure 39 Rear View of Logic Board Microcode Module Locations and Orientation Models 001 and 002 Chapter 4 Locations 268 ...

Page 269: ...will damage the module and can damage the attachment card Card to Logic Board Cable Microcode Module S1 TwinaxConnector Coax Connector Corner CutOff Bevel 248 mm 9 7 in e90aloc4 Figure 40 Rear View of Attachment Card Microcode Module Location and Orientation Models 001 and 002 Level 1 Long Corner Cut Off Bevel S1 e90act10 182 mm 7 2 in Figure 41 Rear View of Attachment Card Microcode Module Locati...

Page 270: ...nufacturing UseOnly Loc Location S1 Attachment Card Loc Location U54or U2 Logic Board C Contoller G Generator A Attachment S SCS I IPDS X both SCS andIPDS C Coax T Twinax X both CoaxandTwinax Kx 4247 001or 002 a C T orX b S I orX c C G orA vvv Code Version Level e90aloc9 Figure 43 Logic Board or Attachment Card Microcode Module Label Models 001 and 002 K2 x 2 is the designation for Model 001 and K...

Page 271: ...ly Model A00 Operator Panel Stacker Print Head Tractors Sensors Board Fan Power Supply Carriage Motor AFTA Ribbon Motor Paper Feed Motor Carriage Fan Figure 44 Connector Locations Model A00 Early Level Chapter 4 Locations 271 ...

Page 272: ...ors Sensors Print Head Board Fan Power Supply Carriage Motor AFTA Ribbon Motor Paper Feed Motor Carriage Fan Figure 45 Connector Locations Model A00 Late Level and Models 001 and 002 Models A00 and 001 have both printhead connectors A and B Model 002 has only printhead connector B Chapter 4 Locations 272 ...

Page 273: ...y There is no danger of damaging any NPS or other computer devices when 5 V dc is enabled on pin 18 The new logic board you receive will have a 2 pin jumper installed on either a 2 pin or a 3 pin connector located near the parallel attachment connector 1 Find the 2 pin jumper and connector Operator Panel ASF Stacker Attachment Connector Tractors Sensors Path Ribbon Motion and Carriage Home Print H...

Page 274: ...ted check for 5 V dc on pin 18 with a volt meter pin 18 is shown on connector Table 43 Model A00 logic board jumper location to enable 5 V dc on pin 18 4247 A00 Logic Board Level Install jumper between pins Level 1 2 3 logic board 2 and 3 Level 4 logic board 1 and 2 Table 44 Models 001 and 002 logic board jumper location to enable 5 V dc on pin 18 4247 001 002 Logic Board Level Install jumper betw...

Page 275: ...nd unplug the power cable DANGER Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm Accessing Rear Components Remove these covers to gain access to components at the rear of the printer such as v Attachment card v Logic board v Power supply v Forms path components 1 Disconnect the power cord from the rear of the printer Copyri...

Page 276: ...not disconnect the host communication cable from the printer T connector 3 Remove forms 4 Remove the ASF stacker option if installed 5 Open the top cover and remove the side cover screws 1 on each side Remove the side covers 6 Close the top cover and remove the ASF cover by releasing the 2 latches Figure 48 Side Covers Top Cover Removed for Clarity Chapter 5 Removals and Adjustments 276 ...

Page 277: ...nter 8 Tilt the rear main cover set toward the rear of the printer Lift off and remove the rear cover set from the printer Latches Figure 49 ASF Cover Top Cover Removed for Clarity Screws Pin E90ACV9 Figure 50 Rear Main Cover Screws Top Cover Removed for Clarity Chapter 5 Removals and Adjustments 277 ...

Page 278: ...ve the operator panel 3 Remove the front main cover screws 2 4 Lift out the two tabs one on each side to release the two pins and release the front cover from the base assembly 5 Tilt the front cover forward and lift it away from the printer Installing Covers 1 To install follow the removal steps in reverse order 2 Perform the tear off line adjustment See Tear Off Line on page 295 Chapter 5 Remova...

Page 279: ...ch the bottom half of the belt To accurately measure the tension it is critical for the raised surfaces of the teeth to align as shown in Figure 51 The correct force required to bring the top of the belt into contact with the bottom of the belt is 0 9 0 05 kg 2 0 0 1 lb 5 If the measurement is correct the service check is complete Stop here and return to the step that sent you here If the measurem...

Page 280: ...ck and Adjustment 1 Remove all paper the ribbon cartridge and the paper bail assembly 2 Loosen the right side support shaft screw 3 Measure the gap between the printhead and the platen at both ends of the platen right and left The correct gap is 0 25 to 0 30 mm 0 010 to 0 012 in when the AFTA indicator is pointed at 1 The correct difference in the gap between the left and right ends is 0 08 mm 0 0...

Page 281: ...47 3 Use a push pull scale IBM P N 460870 or equivalent to push on the lever to verify that the tension on the belt is between 0 55 and 0 75 kg 1 2 1 6 lb Screw Eccentric Bushing Carriage Support Shaft Bushing Carriage Support Shaft e90aloce Figure 52 Carriage Support Shaft Chapter 5 Removals and Adjustments 281 ...

Page 282: ...d forms and sustain printhead drive operation There are two service check and adjustment procedures one may use with AFTA There is a procedure that is relatively short and simple to perform the Quick AFTA Service Check and Adjustment and then there is the Standard AFTA Service Check and Adjustment on page 285 It is recommended that one perform the Quick procedure first if the results are not favor...

Page 283: ...the Standard AFTA Service Check and Adjustment procedures see Standard AFTA Service Check and Adjustment to understand some problems Follow these steps to perform the Quick AFTA Service Check 1 Check that the print head is mounted securely with the socket head screw star washer and thick flat washer Spares are available 5 sets with P N 02N7555 2 Check the print needles Clean the ink build up from ...

Page 284: ...w or nearly new ribbon Verify that the value in T D 12 is set to 0 and SAVE b Test Print Samples on blank 1 part paper at settings of FIXED 1 2 3 and 4 Record the actual Wheel position number along side the FIXED X print sample On Models 001 002 and 003 use the TEST key and Printer Adjustments Front AFTA pattern On the Model A00 use the Menu key Print Out Yes and change using the Adjustments categ...

Page 285: ...e A Use Estimate A for Print Gap If Estimate B is greater than Estimate A by more than 0 5 Wheel number Use Estimate A 0 5 for Print Gap If Estimate B is LESS than Estimate A the print needles are worn down Replace printhead repeat samples b Set the correct Print Gap using T D 12 Change the T D 12 value until the Wheel goes to the Chosen Wheel position from step 6a c SAVE and exit the T Ds Standar...

Page 286: ...ck Perform this check if the AFTA indicator wheel wheel AFTA motor gears carriage shaft or platen have been removed at any time for service This check verifies the position of the wheel and the manual operation of the AFTA mechanism Use the wheel as an indicator as you adjust the distance between the print needles and the platen Each numeral change on the wheel represents 0 1 mm 0 004 in change of...

Page 287: ...g a Check the AFTA intermediate gear gray and the wheel white for damaged teeth Replace if necessary b Ensure the AFTA motor is not pushed upward too much against the AFTA intermediate gear Loosen and retighten the AFTA motor screws This will allow the AFTA motor to fall away from the AFTA intermediate gear v Check the ends of the large carriage shaft for correct adjustment If the carriage shaft i...

Page 288: ...shaft and attempt to move it up and down 4 Verify the initial alignment of the wheel by following these steps a Rotate the wheel to the full open gap position b With the mechanical stop at the left end of the carriage shaft resting against the frame the pointer of the wheel should be in the range of 3 to 4 numbers higher than 6 at about 9 or 10 This approximate setting will vary from printer to pr...

Page 289: ...01 002 and 003 to investigate the AFTA ERROR 4 Verify that under AFTA motor control the wheel turns clockwise to the full open position near the 9 to 10 mark and counterclockwise to the full close position near the 0 to 2 mark 5 Park and reload the forms a few times to verify that the wheel position is repeatable v If the wheel does not rotate power off O the printer and check the AFTA motor conne...

Page 290: ...171 Model A00 or T D12 AFTA Calibrate Test on page 210 Models 001 002 and 003 and return here to complete this procedure Set the T D12 value to 0 and STORE 7 After running T D12 go to Verify AFTA calibration using single part forms Verify AFTA calibration using single part forms 1 Set the operator panel menu item FIXED 1 2 Load single part 20 lb 80 g m2 forms into the printer using the Load key No...

Page 291: ... 20 lb 80 g m2 paper 3 Save for later use in Analyzing Samples All Models any print samples you create during any of the following steps Creating Samples Model A00 1 Press the Menu key and then Micro until you see ADJUSTMENTS Press the Pitch key until you see FIXED AFTA 1 Press the Menu key and then press Pitch to get STORE CURRENT Press the Menu key again to exit and save 2 To print a sample at F...

Page 292: ...d stop 5 If you do not see enough range on these samples change to FIXED 4 press Enter then Start The pattern will print and stop Analyzing Samples All Models Inspect these FIXED gap samples for the change in print darkness v Proper Darkness and Gap 1 If the FIXED 1 sample is dark the FIXED 2 sample is light gray and the FIXED 3 sample is very light with missing dots the gap and T D12 value are se...

Page 293: ...To verify the correct gaps follow these steps 1 Set the AFTA menu item to AFTA 0 2 Load a single sheet of 20 lb 80 g m2 paper into the print area 3 Remove the forms from the forms path 4 Remove the ribbon cartridge Checking Printhead to Platen Gap 1 Rotate the platen to locate a white dot on the left end of the platen shaft If you can locate the white dot you will use a 0 25 mm 0 010 in feeler gau...

Page 294: ...ad and return to Power On Check on page 289 First Line Printing This adjustment uses T D15 to locate the first print line using the operator panel Service Check The Vert and Load values should be zero and the first line on the print test should be below the perforation Adjustment 1 Run the T D program in single test mode v For Model A00 see How To Run the Test and Diagnostic T D Programs on page 1...

Page 295: ...ee Figure 93 on page 342 see T D14 Fanfold Form Printout Test on page 174 for Model A00 or see T D14 Fanfold Form Printout Test on page 214 for Models 001 002 and 003 5 Repeat the adjustment steps until you have obtained the best alignment of vertical lines on the T D14 printout Tear Off Line Use T D17 to adjust the tear off line using the operator panel Service Check 1 Load forms into the tractor...

Page 296: ...ne Ribbon Feed and Lift Motors The 3 paper presence sensors are located near the platen in the Front Push Rear Push and Manual Sheet Feed paper paths Before you perform T D11 follow these steps to verify that you actually need to perform T D11 Do not perform T D11 until you are instructed to do so 1 If the printer displayed a 02 099 FORMS JAM message during Load or Park operations determine the ca...

Page 297: ...g correctly for the sensor to operate correctly Ensure the bellcrank is captured between the washer and the gear Load forms into the rear forms path and verify that the pinch rollers raise and lower 3 Load forms into one of the push tractors The top of the forms should be near the square drive shaft of the tractor Do not push the forms into the printer This would block the paper presence sensor 4 ...

Page 298: ...e Notes 1 If the printer is using only the front path the message may return as the platen continues to age and become more shiny 2 If the printer is using a rear path repeat step 3 on page 297 and step 4 on page 297 at the beginning of this Service Check If the paper presence sensor does not sense the forms you must verify the microcode level of the printer 3 In cases where you encounter extreme ...

Page 299: ...INFORMATION pattern using the Test key 9 Check that the microcode is at the minimum levels mentioned in step 7c on page 298 A printer operating at these later levels will tolerate the narrower white to black threshold created by the shiny surface of an aged platen 10 Before changing the microcode module determine that you have the Configuration printouts available for your printer Model Printout A...

Page 300: ...r is interrupted by the tractor holes in the forms as the forms travel through the tractor Attention Do not use T D11 for this procedure T D11 only applies to the paper presence sensors When the printer displays a 02 002 020 FORMS JAM message examine the tractor for damaged forms v If you do find damaged forms in the tractor go to MAP 0190 Form Feed Problems on page 101 to check the forms path or ...

Page 301: ...o the tractor pins b While holding the paper in place advance the forms by hand cycling the upper feed roller c Ensure the sensor is positioned so the LED light passes through the tractor holes d If adjustment is indicated loosen and retighten the sensor e If adjusting the sensor does not correct the condition replace the tractor assembly Paper Path Service Checks Main Paper Drive Check and Adjust...

Page 302: ...hat has two positions The closed up position is used for rear tractor pull configurations The open down position is used for front or rear tractor push manual sheet feed and ASF configurations Ensure that the metal forms guide deflector is in the correct position for the paper path configuration being used hc0z0002 Figure 56 Correct Installed Position for Paper Bail Chapter 5 Removals and Adjustme...

Page 303: ...Closed Manual Sheet Feed Open Closed Rear Push Open Closed ASF Open Closed Rear Pull Closed Removed Front Push Pull Closed Closed 4 The rear tractor push pull selector must be set correctly Metal Forms Guide Deflector Closed Position Metal Forms Guide Deflector Open Position PUSH PULL Figure 57 Paper Guide Metal Deflector CLOSED and OPEN Chapter 5 Removals and Adjustments 303 ...

Page 304: ...r push pull selector setting For push paths ensure that the push pull selector is completely pushed down and to the rear so that the upper and lower gears on the selector are positioned as shown in Figure 59 on page 305 Push Pull Selector Figure 58 Push Pull Selector Chapter 5 Removals and Adjustments 304 ...

Page 305: ...or is completely pulled up and to the front so that the upper and lower gears on the selector are positioned as shown in Figure 60 on page 306 Push Paths e90am196 Figure 59 Push Pull Selector Set for Rear Push Path Chapter 5 Removals and Adjustments 305 ...

Page 306: ...cycle the hardware while inspecting the parts v If available use knob PN 08H7271 to observe the parts The knob installs on the left end of the platen shaft or v Use the rollers on the upper feed roller assembly v Drive belt v Pulleys v Bearings or bushings Pull Paths e90am194 Figure 60 Push Pull Selector Set for Rear Pull Path Chapter 5 Removals and Adjustments 306 ...

Page 307: ...e retaining clip is seated in the groove on the platen shaft Platen Outside Pulley Paper Feed Motor Pulley Front Tractor Drive Gear Belt Tension Lever Lower Feed Roller Pulley Figure 61 Paper Feed Main Drive Viewed From Right Side Arrows show forward up paper feed e90atd3 Platen Gear Platen Gear Figure 62 Platen Pinch Roller Gear Viewed From Left Side Chapter 5 Removals and Adjustments 307 ...

Page 308: ...plastic shield should be held open approximately 10 mm 0 4 in by spring tension e Inspect the following parts for wear damage or binds Install new parts as needed v Upper feed roller v Upper feed roller pulley v Upper feed roller drive belt v Platen v Platen inside pulley v Lower plastic shield v Bearings or bushings Groove for e clip e90aas2 Figure 63 Detail of Retaining Clip on the Platen Shaft ...

Page 309: ...e Check and Adjustment on page 285 b Sensor Service Checks on page 296 c Paper Feed Belt on page 281 8 Clean the following parts with isopropyl alcohol PN 2155966 Platen Upper Feed Roller Upper Feed Roller Pulley Upper Feed Roller Pulley Belt Platen Inside Pulley Lower Plastic Shield Upper Plastic Shield Paper Bail Figure 64 Paper Feed Main Drive Viewed From Top Chapter 5 Removals and Adjustments ...

Page 310: ...oblem still exists continue with the next section Individual Forms Paths Checks Use the chart below to select a specific area to check for jams or failure to feed problems Table 48 Forms Path Service Checks Paths See Front Push Path Page 310 Rear Pull Path Page 311 Front Push Pull Path Page 313 Rear Push Path Page 315 Manual Sheet Path Page 317 ASF Page 319 ASF Stacker Page 322 Front Push Path Che...

Page 311: ...Front tractor drive gear v Tractors and feed pins v Paper bail 3 Ensure that the metal forms guide deflector is in the open down position See MAP 0190 Form Feed Problems on page 101 4 Ensure that the paper bail is in the lower detented position touching the upper feed roller assembly See Figure 56 on page 302 5 Use a lint free cloth to clean the jam sensor which is located on the tractor assembly ...

Page 312: ...elector is set correctly To set the rear tractor for the pull forms path pull the push pull selector toward the front of the printer until the gear shafts are completely at the bottom of the slots in the selector See Figure 67 on page 313 and Figure 60 on page 306 6 Inspect the following parts for wear damage or binds Use knob PN 08H7271 if available to hand cycle the paper feed mechanism to obser...

Page 313: ...ocate and remove from the forms path torn pieces of paper or other foreign material that can cause forms jams 2 Ensure the rear tractor paper door is open or removed 3 Ensure that the paper bail is installed properly See Table 47 on page 303 Tractor Assembly Gears Cover Removed Push Pull Selector in Pull Position Up Pull Selector Gear Idler Gear Upper Feed Roller Gear Figure 67 Rear Pull Path Clos...

Page 314: ...are completely at the bottom of the slots in the selector See Figure 67 on page 313 and Figure 60 on page 306 6 Inspect the following parts for wear damage or binds Use knob PN 08H7271 if available to hand cycle the paper feed mechanism to observe the parts The knob installs on the left end of the platen shaft Install new parts as needed v Upper feed roller gear v Idler gear v Pull selector gear v...

Page 315: ...s See Figure 55 on page 297 2 Locate and remove from the forms path torn pieces of paper or other foreign material that can cause forms jams 3 Ensure the rear tractor paper door is open or removed 4 Ensure that the paper bail is in the lower detented position touching the upper feed roller assembly See Figure 56 on page 302 Tractor Assembly Gears Cover Removed Push Pull Selector in Pull Position U...

Page 316: ...t the following parts for wear damage or binds Use knob PN 08H7271 if available to hand cycle the paper feed mechanism to observe the parts The knob installs on the left end of the platen shaft Install new parts as needed v Upper feed roller assembly This is CRITICAL for successful rear push path operation The rubber rollers wear with paper feeding If print registration is the problem or extra pap...

Page 317: ...orms path torn pieces of paper or other foreign material that can cause forms jams 2 Inspect the following parts for wear damage or binds Use knob PN 08H7271 if available to hand cycle the paper feed mechanism to observe the parts The knob installs on the left end of the platen shaft Install new parts as needed v Lower feed roller assembly v Paper bail Tractor Assembly Gears Cover Removed Push Pul...

Page 318: ...wn position See Figure 57 on page 303 5 Ensure that the metal forms guide deflector is in the open down position See Figure 57 on page 303 6 Clean the pinch rollers and the lower feed rollers with isopropyl alcohol PN 2155966 Platen Pinch Rollers Paper Bail Upper Feed Roller Lower Feed Roller Figure 72 Manual Sheet Feed Path Viewed From Left Side Chapter 5 Removals and Adjustments 318 ...

Page 319: ... step that sent you here Automatic Sheet Feeder ASF Bins Service Check 1 Power off O the printer 2 Ensure that the ASF cable is plugged into the stacker 3 Ensure that paper bail is in the closed position See Figure 56 on page 302 4 Ensure the platen pinch rollers are free 5 Fan the paper in the paper bins Platen Stacker Platen Pinch Roller Assembly Paper Bail Upper Feed Roller Figure 73 Automatic ...

Page 320: ...tly adjusted v Standing behind the printer set the inside edge of the right paper guide to the scribe mark and use the paper guide locking lever to lock the position See Figure 74 on page 321 v Set the left paper guide to touch the left edge of the forms in the bin Use the left paper guide locking lever to lock the position 9 On bin 1 only ensure that the left and right forms selectors are set cor...

Page 321: ...tches that hang the ASF on the printer rear frame b Lift the ASF assembly up and out of the printer 12 Ensure that the bins are connected correctly Remove the board cover located on bin 1 Twist the cover to release the tabs Forms Selector Levers Paper Load Lever Left Paper Guide Locking Lever Left Paper Guide Figure 74 Bin 1 Automatic Sheet Feeder Viewed From Top Rear Chapter 5 Removals and Adjust...

Page 322: ...rial fit with the inner tractor cover in the up position 3 Ensure that the stacker is connected to the stacker connector in the printer The connector may become bent preventing electrical contact 4 Locate and remove from the forms path torn pieces of paper or other foreign material that can cause forms jams 5 Ensure that the paper bail is in the down position touching the feed roller assembly see ...

Page 323: ...nch roller assembly opens for fanfold paper only These rollers are always closed when the ASF is operating The platen pinch roller assembly is used to open lower and close raise the platen pinch rollers The rollers are normally open not touching the platen When the rear push configuration is used the rollers are closed touching the platen to assist loading the first sheet of fanfold paper To begin...

Page 324: ...n gear toward the platen is driven by the carriage c The platen gear is engaged with the pinch roller gear d The paper feed motor turns the platen gear and the pinch roller gear until the pinch rollers are closed raised and the rollers touch the platen e The carriage moves to the right allowing the bellcrank to move away from the platen and platen gear to return to the left or home position f The ...

Page 325: ... this a drive gear in the tractor assembly is placed in one of two positions by a motor It is not necessary to remove the tractor end cover The next figure shows a tractor assembly installed in the front push position with the gear in the drive position The tractor assembly idler gear is not used in the front push position The printer front tractor drive gear is driven by the paper feed motor thro...

Page 326: ...or manual sheet feed or the automatic sheet feeder Drive Gear In Drive Position For Front Installation Idler Gear Motor Printer Front Tractor Drive Gear Figure 79 Tractor In Drive Position Front Tractor shown installed in front position with drive gear engaged right end cover removed for clarity Chapter 5 Removals and Adjustments 326 ...

Page 327: ...e printer gears determine the direction the paper is fed See Figure 67 on page 313 for rear pull gear rotation See Figure 71 on page 317 for rear push gear rotation Drive Gear In Standby Position For Front Installation Idler Gear Printer Front Tractor Drive Gear Figure 80 Tractor In Standby Position Front Tractor shown installed in front position with drive gear not engaged right end cover removed...

Page 328: ...nt tractor manual sheet feed or the automatic sheet feeder Motor Drive Gear In Drive Position For Rear Installation Idler Gear Printer Selector Gear Figure 81 Tractor In Drive Position Rear Tractor shown installed in rear position with drive gear engaged right end cover removed for clarity Chapter 5 Removals and Adjustments 328 ...

Page 329: ... forms jams 3 Inspect the following parts for wear damage or binds Replace the tractor assembly if indicated v Belts and tractor pins v Doors and door springs v Supports v Latches v Drive and idler gears v Connector Drive Gear In Standby Position For Rear Installation Idler Gear Printer Selector Gear Figure 82 Tractor In Standby Position Rear Tractor shown installed in rear position with drive gea...

Page 330: ... the middle 8 Return to the step that sent you here Ribbon Feed and Ribbon Lift Service Check You are here because of an 89 089 RIBBON JAM message 1 Remove the ribbon cartridge See Ribbon on page 353 2 Advance the ribbon by turning the knob in the direction of the arrow The ribbon should freely advance without the ribbon folding over Replace the ribbon cartridge if you locate a problem such as a r...

Page 331: ...n sensor v Ribbon spool teeth Note The ribbon feed spool has three tabs on the bottom that interrupt the ribbon motion sensor Figure 84 Ribbon Carriage and Ribbon Brackets Viewed From Top Left Ribbon Feed Motor Ribbon Motion Sensor Ribbon Feed Spool Tabs E90ARB5 Figure 85 Ribbon Spool Tabs Sensor Chapter 5 Removals and Adjustments 331 ...

Page 332: ...bon and platen v Ribbon mounting brackets 6 Ensure that the lift motor mounting screws are tight 7 Ensure that the lift motor connector is connected to the printhead assembly 8 Ensure there are no breaks in the ribbon lift motor cable E90ARB4 Printhead Printhead Cable Ribbon Lift Motor Screws Ribbon Lift Motor Connector Figure 86 Original Motor Viewed From Top Chapter 5 Removals and Adjustments 33...

Page 333: ...e step that sent you here Printhead Drive Service Check Note In any steps in this procedure replace any parts you find to be broken or irreparably loose 1 Power off O the printer 2 Locate and remove from the forms paths torn pieces of paper or other foreign material that can cause forms jams Also inspect the printhead movement area 3 Inspect the printhead home sensor for cleanliness damage or a lo...

Page 334: ...to free the belt Move the belt to rotate the motor pulley and the idler pulley If the rotation indicates bearing damage replace the idler pulley or the carriage motor The later version of screws has a yellow tinted finish an upgrade Mechanical Parts Kit 9 is available to replace screws and grommets see Assembly 10 Power Cords Parts Kits and Tools on page 481 Print Head Home Sensor Left Ribbon Brac...

Page 335: ... carriage throughout the full travel and ensure that the pulley turns v Carriage drive belt clamp must properly mesh with the belt teeth and be fastened tightly Replace the clamp if the screw will not tighten v Carriage drive belt tension must be correct See Carriage Drive Belt on page 279 Pulley Carriage Motor Figure 89 Carriage Motor Viewed From Right Side Chapter 5 Removals and Adjustments 335 ...

Page 336: ...place the carriage support shaft bushing If the large carriage shaft is coated replace the carriage assembly 7 Verify that the carriage shaft retainers and the sheetmetal wear surfaces are installed correctly The retainers are installed correctly when the shafts are pinched into location on the printer side frames Screw Clamp Idler Pulley Print Head Mask Carriage Drive Belt Figure 90 Carriage Driv...

Page 337: ...pect both sides of the mask remove the printhead and open the gap To replace the printhead mask remove the support shaft and platen to gain access to the front of the carriage 9 Inspect for wear or damage the plastic shields that cover the platen Carriage Shaft Retainer Retainer Support Shaft E90APH6 Figure 91 Carriage Shaft Components Viewed From Top Chapter 5 Removals and Adjustments 337 ...

Page 338: ...ograms on page 161 For Models 001 002 and 003 see How To Run the Test and Diagnostic T D Programs on page 201 2 If you are here due to problems with multiple part forms use the problem forms to print this print test 3 Use the information in Table 49 on page 339 to analyze the printout in Figure 93 on page 342 Lower Plastic Shield Upper Plastic Shield Paper Bail Figure 92 Plastic Shields Viewed Fro...

Page 339: ... wire numbers are printed under each group Look for light or missing dots The 18 wire printhead xxB line segments see Figure 93 on page 342 should be slightly lower than the xxA line segments Print the T D14 fanfold print test after completing each of the following steps 1 Check the printhead cable connections Repair as needed 2 Install a new printhead See Printhead on page 356 3 Install a new log...

Page 340: ...ee Printhead Drive Service Check on page 333 8 The first line is 10 CPI draft mode the second line is 17 1 CPI draft mode and the third line is 10 CPI NLQ mode See Printhead Drive Service Check on page 333 9 Printhead wire shifter test 18 wire printhead only Models A00 001 and 003 Prints two lines To print in NLQ mode one set of nine wires 1B to 9B is shifted up by a solenoid relative to the fixed...

Page 341: ...a new logic board For Model A00 see page Logic Board Model A00 on page 370 For Models 001 and 002 see page Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 3 Install new printhead cables 12 Continuous straight line 1 See Main Paper Drive Check and Adjustment on page 301 2 See Printhead Drive Service Check on page 333 13 See Line 5 above 14 Skew test in draft mode The...

Page 342: ...re 93 T D14 18 Wire Printhead Test Pattern Printout Reduced Sample printout is for Model A00 The printout for Models 001 and 003 is identical except for the title line Chapter 5 Removals and Adjustments 342 ...

Page 343: ...Manual Sheet Feed Printout 1 Print the T D18 manual sheet feed print test Figure 94 T D14 9 Wire Printhead Test Pattern Printout for Model 002 Reduced Chapter 5 Removals and Adjustments 343 ...

Page 344: ... should print parallel to the edge of the paper See Manual Sheet Feed Path Check on page 317 2 Paper feed test Short lines printed at the left and right margins in forward up feed More short lines are printed inside the first lines but in reverse feed The two sets of lines should align within 0 0 1 0 mm 0 0 0 039 in See Manual Sheet Feed Path Check on page 317 3 Skew test in draft mode Each group ...

Page 345: ...1 2 3 Figure 95 T D18 Print Test Printout Model A00 and Models 001 002 and 003 printouts are the same except for the title line Chapter 5 Removals and Adjustments 345 ...

Page 346: ...very model of the 4247 printer Ensure that you follow the correct procedure for the model you are working with when removing or replacing v Logic board For Model A00 see Logic Board Model A00 on page 370 For Models 001 and 002 check Logic Board Models 001 and 002 on page 378 For Model 003 consult Logic Board Model 003 on page 366 v Microcode See Locations and Orientations on page 266 for the Model...

Page 347: ...ment connector or power cord during an electrical storm Printer Covers Removal 1 Disconnect the power cord from the rear of the printer 2 Disconnect the attachment cable from the rear of the printer 3 Remove paper from the printer 4 Remove the front and rear if installed tractor assembly 2 latches 5 Remove the ASF stacker option if installed 6 Open the top cover approximately 45 degrees and lift u...

Page 348: ...7 Remove the side cover screws and side covers Figure 96 Top Cover Chapter 5 Removals and Adjustments 348 ...

Page 349: ...8 Raise the paper guide approximately 45 degrees and lift it up and to the rear Figure 97 Side Covers Chapter 5 Removals and Adjustments 349 ...

Page 350: ...el a Press on the latch under the top center of the operator panel and pull forward approximately 10 mm 0 39 in b Lift the operator panel and disconnect the connector Figure 98 Paper Guide Chapter 5 Removals and Adjustments 350 ...

Page 351: ...10 Remove the ASF cover 2 latches 11 Remove the rear main cover mounting screws Latch Figure 99 Operator Panel Removing Latches Figure 100 ASF Cover Chapter 5 Removals and Adjustments 351 ...

Page 352: ...d side mounting screws and remove the front and rear covers Replacement 1 Follow the removal steps in reverse order 2 Perform the tear off line adjustment See Tear Off Line on page 295 Screws Figure 101 Rear Main Cover Screws Screws Figure 102 Front Main Cover Screws Chapter 5 Removals and Adjustments 352 ...

Page 353: ...d to the center of the printer 3 Turn the ribbon advance knob to maintain fabric tension 4 Press the tab 1 to the rear while pulling tab 2 up to disengage the ribbon from the lift assembly Figure 103 Moving the Carriage to Center Overview Chapter 5 Removals and Adjustments 353 ...

Page 354: ...n cartridge 2 Move the print head to center 3 Push the ribbon cartridge downwards until both ends snap into the cartridge supports 4 Insert the ribbon guide between the ribbon mask and the print head Position the white snap arm on to the ribbon lift assembly with the tab pointing upwards Push the snap arm downwards until it snaps If it does not snap repair or replace the ribbon cartridge Figure 10...

Page 355: ...e latch under the top center of the operator panel and pull forward approximately 10 mm 0 393 in 4 Lift the operator panel and disconnect the connector Replacement Follow the removal steps in reverse order Latch Figure 105 Operator Panel Removal Chapter 5 Removals and Adjustments 355 ...

Page 356: ...nect the ribbon lift connector Because there have been 2 versions of the ribbon lift motor the location of the wire going into the ribbon lift connector may vary The following 2 drawings show the possibilities Attention Do not pull the wires out of the connector Note To remove a printhead cable hold the cable just above the connector and pull the cable out of the connector These are not locking co...

Page 357: ...ead Screws e90aph1 Figure 106 Original Ribbon Lift Motor Viewed From Top Printhead Ribbon Lift Motor Screws Ribbon Lift Motor Connector Printhead Cable E90ARB12 Figure 107 New Ribbon Lift Motor Viewed From Top Chapter 5 Removals and Adjustments 357 ...

Page 358: ...rinthead toward the platen with equal pressure on both sides of the printhead v Tighten the printhead mounting screws while continuing to push the printhead toward the platen 3 Perform the AFTA service check See Standard AFTA Service Check and Adjustment on page 285 Chapter 5 Removals and Adjustments 358 ...

Page 359: ...er cord DANGER Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm Removal 1 Power off O the printer and unplug the power cord from the printer 2 Disconnect the host cable from the Attachment Card 3 Loosen the two thumbscrews holding the Attachment Card in place 4 Holding the thumbscrews with both hands or the handle if this is...

Page 360: ...e61a3143 Replacement Follow the Attachment Card Removal procedure above in reverse order Chapter 5 Removals and Adjustments 360 ...

Page 361: ... off O the printer 2 Remove the attachment card See Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 3 On the bottom side you will find the part number of the attachment card 4 Figure 108 on page 362 shows the location of the module socket used to enable the IPDS feature v If there is no module in this socket the card is an SCS card v If there is a module in the socket the card is an ...

Page 362: ...ion of the jumpers that are mounted on to the serial card These must be in the correct location for the proper operation of the serial interface Do not move these jumpers Replace the card if required E90APC14 Coax IPDS Module Twinax IPDS Module Figure 108 Location of IPDS modules on coax and twinax attachment cards Chapter 5 Removals and Adjustments 362 ...

Page 363: ...Jumper Installed No Jumper Installed E90APC13 Figure 109 Jumper locations on the Model 003 serial card Chapter 5 Removals and Adjustments 363 ...

Page 364: ...r cord DANGER Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm 1 Power off O the printer and unplug the power cord from the printer 2 Remove the Attachment Card See Model 003 Attachment Cards Serial Twinax LAN Coax on page 359 3 Put the rear cover in the service position See Removing Covers on page 275 4 Remove 3 M3x6 and 1 ...

Page 365: ...etaches from the Main Board The ACGA is in a tight spot so when it comes free it will be necessary to move the ACGA carefully to the right in order to completely remove it from the printer 6 If you wish to remove the Interposer Card remove the 2 M3x4 screws securing the Interposer Card and the ground strap to the ACGA Chapter 5 Removals and Adjustments 365 ...

Page 366: ...ponent related to the damaged circuit in addition to the logic board For example if you discovered a burned area around the U38 module you would replace the AFTA motor and the AFTA cable as well as the logic board Attention The electronic parts of this printer can be damaged by electrostatic discharge ESD Use ESD protection devices and procedures including a static discharge wrist strap while work...

Page 367: ... LAN Coax on page 359 3 Put the covers in the service position See Removing Covers on page 275 4 Remove the Attachment Card Guide Assembly See Attachment Card Guide Assembly with the Interposer Connector Model 003 on page 364 5 Remove the power supply cover and the board fan support in order to remove the large power supply cable 6 Disconnect all cables from the logic board connectors Board Fan Su...

Page 368: ... to aid installation Each connector is a unique size 7 Remove the 6 mounting screws and 2 standoffs Note the type and location of each screw see Figure 112 There are 4 self tapping screws and 2 threaded M3x6 screws Operator Panel ASF Stacker Attachment Connector Tractors Sensors Path Ribbon Motion and Carriage Home Print Head and Ribbon Lift Motor Board Fan Power Supply Carriage Motor AFTA Ribbon ...

Page 369: ...abs on the frame 2 Run the T D program in automatic mode See How To Run the Test and Diagnostic T D Programs on page 201 Ensure that T D12 T D15 T D16 and T D17 are adjusted if indicated 3 Use the printer configuration printout to verify configuration settings See IBM 4247 Printer Model 003 User s Guide S544 5780 E90ACB5 Threaded Screw 2 Self tapping Screw 4 Standoff 2 A C B Fan Support Figure 112...

Page 370: ...ircuit in addition to the logic board For example if you discovered a burned area around the U38 module you would replace the AFTA motor and the AFTA cable as well as the logic board Removal Attention The electronic parts of this printer can be damaged by electrostatic discharge ESD Ensure that ESD protection devices and procedures including a static discharge wrist strap are used while working on...

Page 371: ...y reviewing the information in How To Print the Print Test on page 160 1 Put the covers in the service position See Removing Covers on page 275 2 Remove the attachment card See Serial Attachment Card Model A00 on page 390 3 Remove the power supply cover 4 Remove the board fan support 5 Disconnect all connectors from the logic board 6 Remove the jumper for use on the new board See Figure 118 on pag...

Page 372: ...gic board is partially removed d Use Figure 114 and Figure 115 on page 373 as reference for the connector locations and cable paths to aid installation e Each connector is unique in size and shape e90alb1 Operator Panel Stacker Print Head and Ribbon Lift Motor Tractors Sensors Carriage Motor AFTA Ribbon Motor Paper Feed Motor Power Supply Figure 114 Model A00 Early Level Logic Board Connector Loca...

Page 373: ...board as needed e90alb5 Operator Panel Stacker Print Head and Ribbon Lift Motor Tractors Sensors Carriage Motor AFTA Ribbon Motor Paper Feed Motor Power Supply Figure 115 Model A00 Late Level Logic Board Connector Locations Threaded Screw Self tapping Screw A B A A A A A B B B B A Nonmetal Washer Fan Support Figure 116 Logic Board Screw Type Locations Chapter 5 Removals and Adjustments 373 ...

Page 374: ...oriented and plugged into the socket Attention When using module extractor PN 73G5523 follow these steps to avoid cracking or damaging the plastic sockets a Insert the C shaped end of the tool into one of the module socket extraction slots b Hold the tool perpendicular to the module and pull upward to loosen it from the socket c Repeat the previous 2 steps using the extraction slot in the opposite...

Page 375: ...de Module U57 Microcode Module U57 Corner Cut Off Bevel Microcode Module U1 Microcode Module U2 e90aloc5 Corner Cut Off CornerCut Off 4247 A00 Level 1 Logic Board 4247 A00 Level 3 Logic Board 4247 A00 Level 4 Logic Board 4247 A00 Level 2 Logic Board Figure 117 Model A00 Rear View of Microcode Module Locations and Orientation Chapter 5 Removals and Adjustments 375 ...

Page 376: ...5 V dc is enabled supplied on pin 18 of the printer parallel attachment connector NPS devices p n 30H4082 30H4083 30H4055 cannot be powered by pin 18 and always require an external 12 V ac power supply There is no danger of damaging any NPS or other computer devices when 5 V dc is enabled on pin 18 The new logic board you will receive will have a 2 pin jumper installed on either a 2 pin or a 3 pin...

Page 377: ...ure that T D11 T D12 T D15 T D16 and T D17 are adjusted if indicated 5 Use the configuration setup printout to configure the printer See IBM 4247 Printer Model A00 User s Guide EMI Filter Model A00 Early Level Logic Board Only Removal Attention The electronic parts of this printer can be damaged by electrostatic discharge ESD Ensure that ESD protection devices and procedures including a static dis...

Page 378: ...ry to visually inspect the logic board modules and components for burns cracks discolorations or other indications of damage If damage is found use Figure 125 and the Logic Board Component Inspection Reference to identify the damaged driver circuit Replace the cable and component related to the damaged circuit in addition to the logic board For example if you discovered a burned area around the U3...

Page 379: ...a printout of the current printer configuration See How To Run the Test and Diagnostic T D Programs on page 201 1 Power off O the printer and disconnect the power cord from the customer outlet 2 Put the covers in the service position See Removing Covers on page 275 3 Remove the attachment card For coax attachment see Coax Attachment Card Models 001 and 002 on page 392 For twinax attachment see Twi...

Page 380: ...just above the connector and pull the cable out of the connector These are not locking connectors b Some connectors have retaining clips c The sensor connector can be disconnected after the logic board is partially removed d Note the connector locations and cable paths to aid installation Board Fan Support Figure 119 Board Fan Support Chapter 5 Removals and Adjustments 380 ...

Page 381: ...Motor Tractors Sensors Carriage Motor AFTA Ribbon Motor Paper Feed Motor Power Supply Figure 120 Models 001 and 002 Logic Board Connector Locations Model 001 has connectors A and B Model 002 has only connector B Threaded Screw Self tapping Screw Standoff A C B A A C A C B B B B C Nonmetal Washer Fan Support Figure 121 Logic Board Screw Type Locations Chapter 5 Removals and Adjustments 381 ...

Page 382: ... logic board and attachment card microcode modules 11 Verify that the microcode modules are properly oriented and plugged into the socket Attention When using module extractor PN 73G5523 follow these steps to avoid cracking or damaging the plastic sockets a Insert the C shaped end of the tool into one of the module socket extraction slots b Hold the tool perpendicular to the module and pull upward...

Page 383: ...code Module U54 Microcode Module U2 Corner Cut Off Bevel 4247 001and 002 Level1 Coax Twinax Connector Coax Twinax Connector Microcode Module U57 Microcode Module U57 Microcode Module U54 Microcode Module U2 Microcode Module U54 Microcode Module U2 Bevel Bevel e90alocd 4247 001and 002 Level2 4247 001 Level3 CornerCut Off CornerCut Off Figure 122 Models 001 and 002 Rear View of Microcode Module Loca...

Page 384: ...located near the parallel attachment connector To attach the NPS Ethernet 540 p n 30H4054 to the 4247 printer without an external power supply a Find the 2 pin jumper and connector b If a 2 pin jumper is installed on a 2 pin connector then 5 V dc is enabled to pin 18 c If a 2 pin jumper is installed on a 3 pin connector as shown in Figure 4 18 use the chart below and verify the jumper is installed...

Page 385: ...r Models 001 and 002 see How To Run the Test and Diagnostic T D Programs on page 201 Ensure that T D11 T D12 T D15 T D16 and T D17 are adjusted if indicated 5 Use the printer configuration printout to verify configuration settings See IBM 4247 Printer Models 001 002 User s Guide Logic Board Component Inspection Reference Use the following circuit diagrams and Table 53 to identify damaged circuits ...

Page 386: ...0 U10 U3 U28 U 36 U35 U25 U27 U31 U26 U33 U30 U32 U29 U11 U19 U34 Q2 Q6 Q1 U18 E90ACB4 Figure 124 Model 003 logic board diagram also similar to later Models A00 001 and 002 Chapter 5 Removals and Adjustments 386 ...

Page 387: ...me Function U35 U36 L6203 Carriage Motor U34 L298 Paper Feed Motor U38 U19 U37 U20 U10 U3 U28 U 36 U35 U25 U27 U31 U26 U33 U29 U32 U31 U11 U34 Q2 Q6 Q1 U18 E90ACB6 Figure 125 Models A00 001 and 002 logic board diagram Chapter 5 Removals and Adjustments 387 ...

Page 388: ...te For the following lines A stationary side B moving side 01 top most needles 09 bottom most needles U31 L295 Needle 01 row a Needle 06 row a U32 L295 Needle 03 row a Needle 04 row a U33 L295 Needle 05 row a Needle 09 row b U30 L295 Needle 08 row a Needle 09 row a U29 L295 Needle 02 row b Needle 07 row b U28 L295 Needle 02 row b Needle 08 row b U26 L295 Needle 03 row b Needle 06 row b Chapter 5 R...

Page 389: ...age home position sensor Thermal printhead sensor U11 74LS241 Operator panel Mechanical options ASF etc U3 U10 74ALS245 74LS241 Parallel interface Notes 1 The bin motor drivers and the paper stacker paper path selector can be found on the board which is located inside the paper stacker option 2 The paper stacker motion driver and the tractors motion drivers are the same as the paper motor driver C...

Page 390: ...rsonal injury from electrical shock when connecting or disconnecting the interface cable set the printer power switch to O Off and unplug the power cable DANGER Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm 1 Disconnect the host cable 2 Put the covers in the service position See Removing Covers on page 275 3 Remove the sc...

Page 391: ...oval steps in reverse order Ensure the jumper is installed as shown Note The jumper connects the serial attachment connector pin 1 to frame ground e90asa1 Figure 126 Serial Attachment Card Chapter 5 Removals and Adjustments 391 ...

Page 392: ...ower cord DANGER Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm 1 Disconnect the host cable 2 Put the covers in the service position See Removing Covers on page 275 3 Remove the screws 4 Slide the card away from the opening in the attachment plate and lift it up enough to disconnect the attachment cable from the logic boar...

Page 393: ...end of the tool into one of the module socket extraction slots b Hold the tool perpendicular to the module and pull upward to loosen it from the socket c Repeat the previous 2 steps using the extraction slot in the opposite corner until the module lifts out of the socket 7 When re installing verify that the microcode module S1 is properly oriented and plugged into the socket For the Level 1 long a...

Page 394: ... Cut Off Microcode Module S1 Bevel e90acoax Figure 127 Coax Attachment Long Card Screws Screws Cable Connector Corner Cut Off Microcode Module S1 Bevel e90acoa2 Figure 128 Coax Attachment Short Card Chapter 5 Removals and Adjustments 394 ...

Page 395: ...verse order To connect the coax attachment card to the logic board 1 Position the card over the logic board with one hand 2 Plug the attachment card cable into the logic card connector with the other hand Chapter 5 Removals and Adjustments 395 ...

Page 396: ...ot connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm 1 Disconnect the host cable 2 Put the covers in the service position See Removing Covers on page 275 3 Remove the screws 4 Slide the card away from the opening in the attachment plate and lift it up enough to disconnect the attachment cable from the logic board 5 Disconnect the ca...

Page 397: ... socket extraction slots b Hold the tool perpendicular to the module and pull upward to loosen it from the socket c Repeat the previous 2 steps using the extraction slot in the opposite corner until the module lifts out of the socket 7 When re installing verify that the microcode module S1 is properly oriented and plugged into the socket Use Figure 129 on page 398 as a guide or For the Level 2 sho...

Page 398: ... Corner Cut Off Microcode Module S1 Bevel Figure 129 Twinax Attachment Long Card Screws Screws Cable Connector e90atwi2 Corner Cut Off Microcode Module S1 Bevel Figure 130 Twinax Attachment Short Card Chapter 5 Removals and Adjustments 398 ...

Page 399: ...erse order To connect the twinax attachment card to the logic board 1 Position the card over the logic board with one hand 2 Plug the attachment card cable into the logic card connector with the other hand Chapter 5 Removals and Adjustments 399 ...

Page 400: ...terface cable set the printer power switch to O Off and unplug the power cord DANGER Primary power is present on the power supply when the power cord is connected even when the power switch is set to O Off 1 Put the covers in the service position See Removing Covers on page 275 2 Remove the following v Power supply cover v Power connector screw and clamp Note The clamp is not used on later machine...

Page 401: ...d installation v Green yellow wire screw v Fan connectors v Fan support v Logic board connector 3 Remove the power supply mounting screws Note the type and location of each screw to aid installation Figure 131 Power Supply Chapter 5 Removals and Adjustments 401 ...

Page 402: ... Replacement Follow the removal steps in reverse order Note When installing the green yellow ground wire the second star washer must be located between the wire lug and the frame Figure 132 Power Supply Screws Chapter 5 Removals and Adjustments 402 ...

Page 403: ...bbon See Ribbon on page 353 3 Disconnect the ribbon motor cable connector from the logic board Note the location of the connector and the cable path to aid installation Note If the motor is being removed only to access other parts do not disconnect the connector Figure 133 Ribbon Drive Motor Connector Model A00 Early Level Chapter 5 Removals and Adjustments 403 ...

Page 404: ...rew then lift the shaft out of the bracket If the drive spool does not have a screw remove the retaining clip from the drive shaft Figure 134 Ribbon Drive Motor Connector Model A00 Late Level and Models 001 002 and 003 Models 001 and 003 have connectors A and B Model 002 has only connector B Figure 135 Ribbon Motor Screws Viewed From Left Side Chapter 5 Removals and Adjustments 404 ...

Page 405: ...t Motor Removal 1 Open the top cover and remove the ribbon 2 Remove the 2 ribbon lift motor screws and unplug the connector from the socket on the printhead circuit card Attention Do not pull the wires out of the connector Figure 136 Ribbon Drive Spool Retaining Clip Viewed From Top Chapter 5 Removals and Adjustments 405 ...

Page 406: ...bon Lift Motor Original Viewed From Top Printhead Ribbon Lift Motor Screws Ribbon Lift Motor Connector Printhead Cable E90ARB12 Figure 138 Ribbon Lift Motor New Viewed From Top Chapter 5 Removals and Adjustments 406 ...

Page 407: ... does not contact any moving parts 3 Reinstall the ribbon lift motor screws 4 Reinstall the ribbon and close the cover Automatic Forms Thickness Adjust AFTA Assembly Removal 1 Remove the printer covers See Printer Covers on page 347 2 Record the indicator setting 3 Disconnect the AFTA motor connector from the logic board Note the location of the connector and the cable path as a guide for re insta...

Page 408: ...otor Figure 139 AFTA Motor Connector Model A00 Early Level AFTA Motor Figure 140 AFTA Motor Connector Model A00 Late Level and Models 001 002 and 003 Models 001 and 003 have connectors A and B Model 002 has only connector B Chapter 5 Removals and Adjustments 408 ...

Page 409: ...erclockwise 6 Remove the 2 AFTA indicator mounting screws and remove the indicator AFTA Motor Screws Figure 141 AFTA Motor Screws Viewed From Left Side Platen Pinch Roller Gear AFTA Indicator Screw Figure 142 Platen Pinch Roller Gear Viewed From Left Side Chapter 5 Removals and Adjustments 409 ...

Page 410: ... 8 Remove the screw and the carriage shaft gear AFTA Indicator Screws Figure 143 AFTA Indicator Screws Viewed From Left Side C Clip Intermediate Gear Figure 144 Intermediate Gear Retaining Clip Viewed From Left Side Chapter 5 Removals and Adjustments 410 ...

Page 411: ...2 and 003 see How To Run the Test and Diagnostic T D Programs on page 201 4 Perform the AFTA service check See Standard AFTA Service Check and Adjustment on page 285 Platen Pinch Roller Assembly Removal 1 Remove the printer covers See Printer Covers on page 347 2 Remove the retaining clip called e clip in Figure 146 on page 412 washer gear and spring You will need to pivot the bellcrank out the wa...

Page 412: ...platen pinch roller shaft remove the printer mechanical assembly See Printer Mechanical Assembly on page 444 6 From the printer mechanical assembly remove the retaining clip called Ring Clip in Figure 147 washers and platen pinch roller shaft E Clip Washer Gear Spring e90aas1 Figure 146 Platen Pinch Roller Retaining Clip Viewed From Left Side Chapter 5 Removals and Adjustments 412 ...

Page 413: ...ing the spring and gear pivot the bellcrank back into place before installing the washer and retaining clip Attention Failure to properly install the bellcrank and platen gear can result in damage to the gears Be certain the retaining clip called e clip in Figure 148 is seated in the groove on the platen shaft and the parts are in the correct order Platen Pinch Rollers Platen Pinch Roller Shaft Su...

Page 414: ...ank only to remove or install the gear and spring Groove for e clip e90aas2 Figure 148 Detail of Retaining Clip on the Platen Shaft The retaining clip shown as e clip is installed in the shallow groove next to the V groove in the shaft Chapter 5 Removals and Adjustments 414 ...

Page 415: ...Disconnect the carriage motor connector from the logic board Note the location of the connector the cable path and the cable ties to aid installation Note If the motor is being removed only to access other parts do not disconnect the connector Carriage Motor Figure 149 Carriage Motor Connector Location Model A00 Early Level Chapter 5 Removals and Adjustments 415 ...

Page 416: ...rew v Fan nuts v Fan Carriage Motor Figure 150 Carriage Motor Connector Location Model A00 Late Level and Models 001 002 and 003 Models 001 and 003 have connectors A and B Model 002 has only connector B Chapter 5 Removals and Adjustments 416 ...

Page 417: ...tractor housing nut v Fan bracket screw Note The fan bracket will be removed after the next step Note how the fan bracket is installed Figure 151 Carriage Drive Motor Fan Viewed From Right Rear Chapter 5 Removals and Adjustments 417 ...

Page 418: ...or pulley see Carriage Drive Belt on page 420 v 4 bracket screws v Fan bracket Carriage Motor Fan Bracket Fan Bracket Screw Front Tractor Connector Housing Nut Figure 152 Carriage Motor Fan Bracket Viewed From Right Rear Chapter 5 Removals and Adjustments 418 ...

Page 419: ... screws has a yellow tinted finish an upgrade Mechanical Parts Kit 9 is available to replace screws and grommets see Assembly 10 Power Cords Parts Kits and Tools on page 481 v Carriage motor Screws Carriage Drive Belt Figure 153 Carriage Drive Belt Viewed From Right Side Chapter 5 Removals and Adjustments 419 ...

Page 420: ...t on page 279 4 Perform the bidirectional printing service check See Bidirectional Printing on page 294 Carriage Drive Belt Removal 1 Remove the printer covers See Printer Covers on page 347 2 Remove the ribbon See Ribbon on page 353 3 Move the printhead to the center of the printer 4 Remove the printhead cable clamp 5 Remove the printhead screws Carriage Motor Carriage Motor Bracket Screws Print ...

Page 421: ... pulley 7 Loosen the belt clamp screw 8 Remove the idler pulley and the drive belt Cable Clamp Screw Ribbon Lift Connector Print Head Screws e90aph1 Figure 155 Printhead Viewed From Top Screw Clamp Idler Pulley Carriage Drive Belt Figure 156 Carriage Drive Belt Clamp Viewed From Top Chapter 5 Removals and Adjustments 421 ...

Page 422: ...AFTA service check See Standard AFTA Service Check and Adjustment on page 285 Paper Bail Assembly Note To install a new plastic shield and improved coil spring perform these steps 1 Perform the paper bail assembly Removal procedure 2 Follow the instructions in the bail repair kit See Chapter 6 Parts Catalog Removal 1 Power off O the printer 2 Remove the ribbon See Ribbon on page 353 3 Move the pri...

Page 423: ...5 To remove the paper bail grasp it as shown in Figure 158 Rotate the paper bail toward the front of the printer until the pivot posts on the sides can disengage hc0z0002 Figure 157 Correctly Positioned Paper Bail Level 1 and Level 2 Mylar Figure 158 Grasping Paper Bail Chapter 5 Removals and Adjustments 423 ...

Page 424: ...Manual Sheet Feed Open Closed Rear Push Open Closed ASF Open Closed Rear Pull Closed Removed Front Push Pull Closed Closed 2 Move the printhead to the far right 3 Grasp the paper bail as shown in Figure 158 Important To avoid damaging the plastic strip ensure the plastic strip points down 4 Insert the left and right paper bail end caps and pivot the paper bail down into the side frames Chapter 5 R...

Page 425: ...ure 157 on page 423 6 Reinstall the ribbon cartridge Manual Sheet Feed Tray Removal 1 Remove the printer covers See Printer Covers on page 347 2 Loosen the right side screw and rotate the stop 3 Slide the tray assembly to the left to remove Plastic Strip Paper Bail Assembly Figure 159 Installing Paper Bail While Noting Position of End Cap Chapter 5 Removals and Adjustments 425 ...

Page 426: ...l 1 Put the covers in the service position See Removing Covers on page 275 2 Remove the paper bail assembly See Paper Bail Assembly on page 422 3 Move the Push Pull Selector down push mode Screw Single Sheet Feed Tray Stop Figure 160 Manual Sheet Feed Tray Chapter 5 Removals and Adjustments 426 ...

Page 427: ...of the feed roller shaft 5 Slide the left bushing toward the center of the printer Figure 161 Push Pull Selector Viewed From Left Side Figure 162 Upper Feed Roller Shaft Retaining Clip Viewed From Top Left Side Chapter 5 Removals and Adjustments 427 ...

Page 428: ...out of the right opening and remove the upper feed roller drive belt Figure 163 Upper Feed Roller Shaft Assembly Viewed From Top Left Side Figure 164 Upper Feed Roller Drive Belt Viewed From Top Right Side Chapter 5 Removals and Adjustments 428 ...

Page 429: ...is installed on the feed roller shaft Platen Assembly Removal 1 Remove the printer covers See Printer Covers on page 347 2 Remove the upper feed roller assembly See Upper Feed Roller Shaft Assembly on page 426 3 Set the AFTA indicator on its highest setting to move the printhead away from the platen 4 Remove the retaining clip washer gear and spring See Platen Pinch Roller Assembly on page 411 Fig...

Page 430: ... drive belt tension screws 6 Remove the following v Drive pulley retaining clip v Left side bearing screws v Left side bearing Screws Belt Figure 166 Paper Feed Drive Belt Tension Screws Chapter 5 Removals and Adjustments 430 ...

Page 431: ...der Note Ensure the upper feed roller shaft drive belt is installed on the feed roller shaft 2 Reinstall the bearing retainer position it in a way that eliminates any radial looseness of the bearing Bearing Screws Platen Drive Pulley Retaining Clip E90APL1 Figure 167 Platen Viewed From Top Chapter 5 Removals and Adjustments 431 ...

Page 432: ...ad Mask Removal 1 Remove the operator panel and all of the printer covers See Printer Covers on page 347 2 Remove the ribbon cartridge See Ribbon on page 353 3 Remove the paper bail assembly See Paper Bail Assembly on page 422 4 Open the printhead gap to its maximum limit by rotating the AFTA indicator wheel to the maximum value 5 Loosen the left end of the aluminum profile e90aloch Screw A Screw ...

Page 433: ... just to the left of the cable clamp on the aluminum profile Rotate the carriage downwards to move the ribbon mask away from the platen Use the small shaft to hold the carriage downwards to gain good access to the front of the carriage 8 Remove the old ribbon mask a Pull off the damaged ribbon mask b Wet a cloth with Isopropyl alcohol and wet the adhesive This will soften the adhesive Use a flat b...

Page 434: ...tall the back screw in the left side of the frame c Install the small screw for the sensor block and the front screw and washer for the aluminum profile d Replace the cabinet sections operator panel bail assembly and ribbon Installation 1 Install the new printhead mask into the recess of the carriage a Remove the backing from the mask b Orient the mask to the recess on the carriage Ensure that the...

Page 435: ... Covers on page 347 2 Remove the manual sheet feed tray See Manual Sheet Feed Tray on page 425 3 Remove the AFTA assembly See Automatic Forms Thickness Adjust AFTA Assembly on page 407 4 Perform the following a Remove the drive belt from the carriage motor pulley See Carriage Drive Belt on page 420 b Remove the 4 carriage motor support screws from the right side of the mechanical assembly 5 Loosen...

Page 436: ... hold the manual sheet feed tray frame and remove the frame b Remove the retaining clip called C clip in Figure 172 on page 437 from the lower feed roller shaft on the right side and remove the lower feed roller assembly Lower Feed Roller Gear and C clip Access Holes for Tension Screws Figure 171 Lower Feed Roller Drive Pulley Chapter 5 Removals and Adjustments 436 ...

Page 437: ...ter covers See Printer Covers on page 347 2 Remove the printhead See Printhead on page 356 3 Remove the AFTA assembly See Automatic Forms Thickness Adjust AFTA Assembly on page 407 4 Remove the pinch roller bellcrank See Platen Pinch Roller Assembly on page 411 5 Remove the paper bail assembly See Paper Bail Assembly on page 422 6 Perform the following a Loosen the carriage belt clamp screw and re...

Page 438: ... 4 Install the felt wipers after you place the carriage and black plastic holders on the shaft a Wrap the wipers around the shaft Slip them into the black plastic holders then snap the holders into the carriage b Do not lubricate the felt wipers 5 Reinstall the left retainer position it in a way that eliminates any radial looseness of the carriage shaft Left Retainer Carriage Belt Clamp Screw Carr...

Page 439: ...rriage drive belt service check See Carriage Drive Belt on page 279 8 Perform the bidirectional adjustment See Bidirectional Printing on page 294 Carriage Support Shaft Removal 1 Remove the left and right printer side covers 2 Mark the position of the eccentric adjustment bushing for reference during installation e90alocf Screw C Screw D Figure 174 Carriage Left Retainer Push Retainer in Direction...

Page 440: ... eccentric bushing on the right side 4 Position the eccentric bushing to the reference mark 5 Install the support shaft into the right side of the frame using the screw 6 Install the support shaft into the left side of the frame using the screw 7 Perform the carriage support shaft adjustment See Carriage Support Shaft on page 280 Screw Eccentric Bushing Carriage Support Shaft Bushing Carriage Supp...

Page 441: ... 3 Remove the upper feed roller assembly See Upper Feed Roller Shaft Assembly on page 426 4 Remove the platen assembly some steps are completed See Platen Assembly on page 429 5 Disconnect the sensor cable connector from the logic board Note the location and path of the cable to aid installation Figure 176 Sensor Cable Connector Model A00 Early Level Chapter 5 Removals and Adjustments 441 ...

Page 442: ...the cable assembly Figure 177 Sensor Cable Connector Model A00 Late Level and Models 001 002 and 003 Models 001 and 003 have connectors A and B Model 002 has only connector B Figure 178 Sensor Cable and Sensor Locations Chapter 5 Removals and Adjustments 442 ...

Page 443: ...or tuning service check See Sensor Service Checks on page 296 3 Perform the AFTA service check See Standard AFTA Service Check and Adjustment on page 285 4 Perform the first line printing service check See First Line Printing on page 294 Chapter 5 Removals and Adjustments 443 ...

Page 444: ... any communication port teleport attachment connector or power cord during an electrical storm 1 Remove the printer covers 2 Remove any attachment cards 3 Remove the logic board For Model A00 see page Logic Board Model A00 on page 370 For Models 001 and 002 see page Logic Board Models 001 and 002 on page 378 Or Logic Board Model 003 on page 366 4 Disconnect the carriage motor fan connector from th...

Page 445: ...ge Fan Figure 179 Logic Board Connector Locations Model A00 Early Level Operator Panel Stacker Print Head Coax Twinax Card Tractors Sensors Carriage Motor AFTA Ribbon Motor Paper Feed Motor Carriage Fan Figure 180 Logic Board Connector Locations Model A00 Late Level and Models 001 002 Models 001 and 003 have connectors A and B Model 002 has only connector B Chapter 5 Removals and Adjustments 445 ...

Page 446: ...re ties Note The printer mechanical assembly will not come straight up Pivot it to the front disengaging the rubber grommets and then lift it out Replacement Follow the removal steps in reverse order Attention Do not pinch the cables during installation Ground Ground Figure 181 Printer Mechanical Assembly Chapter 5 Removals and Adjustments 446 ...

Page 447: ...chanical assembly See Printer Mechanical Assembly on page 444 3 Loosen the paper belt tension lever screws and remove the paper drive belt from the paper feed motor gear Note the path of the belt to aid installation 4 Remove the 3 mounting screws and remove the motor Screws Belt Figure 182 Paper Feed Motor Belt Viewed From Right Side Chapter 5 Removals and Adjustments 447 ...

Page 448: ...service check See Paper Feed Belt on page 281 Paper Feed Motor Drive Belt Removal 1 Remove the printer covers See Printer Covers on page 347 2 Loosen the paper feed drive belt tension screws through the access holes in the frame Figure 183 Paper Feed Motor Chapter 5 Removals and Adjustments 448 ...

Page 449: ...and set the motor out of the way Attention Do not damage the cables 5 Remove the nut from the front tractor connector housing Lower Feed Roller Gear and C clip Access Holes for Tension Screws Figure 184 Paper Feed Drive Belt Tension Screws Screws Figure 185 Paper Feed Motor Drive Belt Screws Close up Viewed From Right Side Chapter 5 Removals and Adjustments 449 ...

Page 450: ...t of the housing 8 Loosen the paper feed belt tension lever screws and remove the paper feed belt Note the path of the belt to aid installation Front Tractor Connector Housing Nut and Screw Figure 186 Carriage Motor Support Bracket Screws Viewed From Right Side Chapter 5 Removals and Adjustments 450 ...

Page 451: ...ield Support Assembly Before You Begin Determine whether your printer has a one piece or two piece version If the support assembly has 2 screws see Figure 188 on page 452 the printer contains a two piece version if the support assembly does not have 2 screws the printer contains a one piece version Screws Figure 187 Paper Feed Belt Tension Lever Screws Viewed From Right Side Chapter 5 Removals and...

Page 452: ...upport Assembly Go to Removal Two Piece Version on page 455 If the printer has a two piece version and the failure is something other than a damaged plastic shield the entire Lower Plastic Shield Support Assembly must be exchanged Go to Removal One Piece Version Removal One Piece Version 1 Remove the printer covers See Printer Covers on page 347 2 Remove the ribbon See Ribbon on page 353 3 Remove ...

Page 453: ...embly See Carriage Assembly on page 437 7 Remove the manual sheet feed tray See Manual Sheet Feed Tray on page 425 8 Remove the manual sheet feed paper presence sensor screw behind the foam Note the location of the cable to aid installation To prevent damage to the sensor cable move the sensor cable outside of the left printer frame Screws Figure 189 Carriage Motor Support Bracket Screws Viewed Fr...

Page 454: ...d support assembly to be removed 10 Remove the left side mounting screw Paper Presence Sensor e90ams3 Figure 190 Manual Sheet Feed Paper Presence Sensor Viewed From Left Right Side Mounting Screw Bottom Retainer Screw Figure 191 Plastic Shield Support Assembly Screws Viewed From Right Side Chapter 5 Removals and Adjustments 454 ...

Page 455: ...rvice check See Carriage Drive Belt on page 279 4 Perform the AFTA adjustment See Standard AFTA Service Check and Adjustment on page 285 5 Perform the bidirectional adjustment See Bidirectional Printing on page 294 Removal Two Piece Version 1 Remove the left side cover 2 Open the cover and remove the ribbon carriage See Ribbon on page 353 3 Remove the screw on each end of the plastic shield assemb...

Page 456: ...Replacement Two Piece Version Follow the removal steps in reverse order Shield e90alocg Figure 193 Lower Plastic Shield Assembly Chapter 5 Removals and Adjustments 456 ...

Page 457: ...that the part is procurable but not recommended for field replacement and that the next higher assembly should be ordered v PP Parts Packet This entry in the Description column indicates that a parts packet contains one or more of these parts v NS Not Shown in the Asm Index column indicates that the part is procurable but not shown on the associated art The description identifies the part v R Rest...

Page 458: ... 55 Example Assembly Asm Index Part Number Units Description 1 1 2 3 4 5 6 7 8 5373637 5356589 5942568 1842563 53789523 53568711 41695289 1 1 1 2 R NR AR 2 NP 2 Cover Asm Rear Red Cover Asm Rear White For next higher assembly see 1 2 vSeal Top vClip Retaining vFinger Stock Asm vvChannel Finger Stock vSeal Bottom vClip Retaining vCover Rear Without Paint vScrew Panel PP Chapter 6 Parts Catalog 458 ...

Page 459: ...I 477 Mechanical Assembly I 467 Mechanical Assembly II 470 Mechanical Assembly III 473 Power Cords Parts Kits and Tools 481 Printer Mechanical Assembly and Base 465 Printhead and Cables 479 Tractor Assembly Automatic Sheet Feeder and Stacker 463 Chapter 6 Parts Catalog 459 ...

Page 460: ...Assembly 1 Covers and Operator Panel e90apc9 5 6 8 4 4B 4A 3 3A 2 2A 1 11 7 7A 9 9A 10 10A 10B 17 16 15A 15B 15C 15D 13 8 19 14 12 18 20 13A Chapter 6 Parts Catalog 460 ...

Page 461: ...Guide Forms 9 08H7350 1 Panel Operator 4247 A00 Also order item 9A 9A 1 v OVERLAYS 9A 08H6999 1 v English 9A 08H7004 1 v Spanish 9A 63H6068 1 v French 9A 08H7014 1 v Italian 9A 08H7019 1 v German 9A 08H7024 1 v Dutch 9A 08H7029 1 v Portuguese 9A 08H7104 1 v Danish 10 24H7580 1 Panel Operator 4247 Models 001 002 and 003 Also order item 10A or 10B 10A 1 v OVERLAYS With Coax Attachment Models 001 002...

Page 462: ...6021 1 Cover Front Tractor 12 08H7348 1 Hinge Left Acoustic Cover Packaged 5 Per Pack 13 63H6009 1 Cover Acoustic 13A 63H6065 1 Kit Acoustic Cover Seals 3 14 08H7339 1 Cover ASF Rear 15A 01P75351 1 Cover 4247 A00 001 002 Rear Main with low voltage label 15B 01P7536 1 Cover 4247 A00 001 002 Rear Main with high voltage label 15C 01P7682 1 Cover 4247 003 Rear Main with universal label 15D 08H7356 2 S...

Page 463: ...eet Feeder and Stacker 1 2 7 9 8 6 11 10 4 5 3 E90APC11 Asm Index Part Number Units Description 2 1 63H6069 1 Tractor Assembly 2 08H7090 1 Stacker Assembly 3 08H6955 1 2nd or 3rd Bin Automatic Sheet Feeder Assembly Chapter 6 Parts Catalog 463 ...

Page 464: ...Automatic Sheet Feeder Assembly 6 08H7364 1 v Cover Electronics Card 7 08H7092 1 v Cap left Packaged 5 Per Pack 8 08H7365 1 v Deflector 9 08H7093 1 v Cap right Packaged 5 Per Pack 10 08H7091 1 v Plate 11 08H7368 1 v Kit ASF Board and Cable Assembly 2 continued Chapter 6 Parts Catalog 464 ...

Page 465: ...chanical Assembly 2 63H6062 2 Tie Wire 3 1 Block Mechanical PP 08H7353 4 2 Screw PP 08H7356 5 1 Block Mechanical PP 08H7353 6 1 Screw Manual Sheet Feed Tray PP 08H7356 7 08H7272 1 Shield Base Models A00 001 002 7 01P7683 1 Shield Base Model 003 8 08H7273 1 Base Assembly Chapter 6 Parts Catalog 465 ...

Page 466: ...Asm Index Part Number Units Description 9 08H7276 1 Pad Acoustic 10 63H6375 1 Guide Plastic Paper Packaged 5 Per Pack 11 63H6004 1 Tray Manual Sheet Feed Assembly 3 continued Chapter 6 Parts Catalog 466 ...

Page 467: ... 9 28 45 21 11 11 49 17 27 32 2 13 33 9 9 47 37 41 14 42 13 40 18 10 30 15 13 19 23 26 4 19 19 17 51A 24 11 25 22 31 32 30 13 40 15 15 42 41 13 3 32 16 8 6 5 44 39 12 43 19 38 9 35 36 34 32 50 51 47 28 DETAIL H DETAIL K DETAIL J J K H 37 1 e90apc3 Chapter 6 Parts Catalog 467 ...

Page 468: ...13 12 v Screw PP 08H7356 14 1 v Screw M3x6 PP 08H7355 15 4 v Screw M3x4 PP 08H7355 16 63H6000 1 v Shaft Platen Pinch Roller 17 2 v Bushing PP 08H7351 18 1 v Clip Retaining PP 63H6001 19 08H7251 1 v Cable Assembly Sensor 21 1 v Screw PP 08H7355 22 1 v Spacer PP 08H7353 23 1 v Screw PP 08H7355 24 1 v Plate Sensor PP 08H7352 25 1 v Screw PP 08H7355 26 08H7284 5 v Roller Assembly Platen Pinch Packaged...

Page 469: ...8H7352 42 4 v Screw PP 08H7356 43 2 v Screw PP 08H7356 44 1 v Screw PP 08H7355 45 08H7298 1 v Frame Part 46 08H7290 1 v Roller Assembly Upper Feed 47 3 v Washer Thrust PP 63H6001 48 1 v Bushing PP 08H7351 49 1 v Retainer Cable PP 08H7352 50 08H7291 4 v Roller Lower Feed Roller Shaft Pinch Packaged 5 Per Pack 51 24H7729 1 v Shield Lower Plastic Replaceable For use with 24H7730 Asm Index 4 7 51A 08H...

Page 470: ...cal Assembly II 32 29 33 31 50 30 22 51 51 34 38 19 20 18B 18A 46 19 13 12 11 10 9 8 4 17 16 14 15 23 35 36 22 28 26 21 27 38 41 42 43 37 45 44 39 40 5 6 7 3 2 46 24 20 19 18 25 49 48 e90apc4 Chapter 6 Parts Catalog 470 ...

Page 471: ... Belt Bracket PP 08H7353 17 1 v Screw PP 08H7356 18 63H6274 1 v Shaft Carriage Support includes eccentric bushing and screw old version is darker nickel plating new version is lighter chrome w eccentric bushing on right 18A 1 v v Eccentric Bushing Part of 63H6274 18B 1 v v Screw Part of 63H6274 19 4 v Washer PP 63H6001 20 2 v Screw M4x8 PP 08H7355 21 63H6063 1 v Shaft Carriage 22 2 v Retainer Carr...

Page 472: ...01 38 4 v Screw PP 08H7355 39 08H7309 1 v Gear 40 1 v Clip Retaining PP 63H6001 41 2 v Spring PP 08H7351 42 2 v Guide Spring PP 08H7352 43 08H7310 2 v Gear Packaged 5 Per Pack 44 1 v Slide PP 08H7353 45 2 v Washer PP 63H6001 46 08H7317 2 v Bracket Ground Packaged 5 Per Pack 48 08H7359 1 v Motor Ribbon Lift 49 1 v Nut M5 PP 63H6001 50 08H7330 1 v Bracket Carriage Motor Stiffening 51 2 v Wear Surfac...

Page 473: ...Assembly 6 Mechanical Assembly III 12 12A 22 20 26 6 5 24 1 10 9 8 7 18 17 16 13 11 25 5 5 3 6 2 5 24 23 26 27 17 18 19 10 4 10 15 21 11 e90apc5 Chapter 6 Parts Catalog 473 ...

Page 474: ...astic Shield 12A 01P7164 1 v Kit Bail Assembly Upper Plastic Shield Coil Spring and right end cap 13 02N7006 1 v Drive Kit Left Ribbon Includes support and drive shaft 16 08H7324 1 v Motor Assembly Ribbon 17 3 v Screw M3x14 PP 08H7355 18 4 v Screw PP 08H7356 19 08H7325 1 v Support Right Ribbon Packaged 5 Per Pack 20 08H7326 1 v Indicator AFTA Packaged 5 Per Pack 21 08H7328 1 v Cover Front Tractor ...

Page 475: ...Assembly 7 Electronics I e90apc7 DETAIL A A 1 2 3 4 5 6 7 28 9 10 11 12 13 14 14 14 14 14 15 16 8 17 8 8 26 28 27 25 29 18 19 20 24 24 21 22 23 9 28 28 Chapter 6 Parts Catalog 475 ...

Page 476: ...3 01P7580 1 Supply Power Auto Ranging 4247 003 14 8 Screw PP 08H7356 15 1 Board Logic See ELECTRONICS II 16 08H7367 1 Card Serial Attachment 4247 A00 17 4 Screw M3x8 with washer PP 08H7355 18 1 Washer PP 63H6001 19 08H7261 1 Strip Ground 20 2 Screw M3x30 PP 08H7355 21 1 Nut M3 PP 63H6001 22 1 Nut M3 PP 63H6001 23 NP Bracket 24 AR Module Microcode Models A00 001 002 See ELECTRONICS II 25 01P7584 1 ...

Page 477: ...oax 19A Coax 20 Serial 21 LAN 17 8 11 11A Coax 12 12A Twinax 9 Coax 10 Twinax 9 9A 11 11A Coax 10 10A 12 12A Twinax 13 13A Coax 14 14A Twinax 16 Microcode Module Extractor ModelA00 Model 002 Model 001 Model 003 e90apc10 15A 15B 15C Chapter 6 Parts Catalog 477 ...

Page 478: ...247 001 002 Twinax SCS 14A 02N6101 1 Card Attachment 4247 001 002 Twinax IPDS 15A 1 Module Microcode U57 Model A00 15B 1 Module Microcode U57 Model 002 15C 1 Module Microcode U57 Model 001 16 73G5523 AR Extractor Microcode Module For 4247 A00 with level 1 logic boards you MUST use extractor 73G5523 For all other logic boards you can use extractor 73G5523 or 10G3902 16A 10G3902 NS Extractor Microco...

Page 479: ...67 1 Filter Assembly EMI Detail A 2 08H7250 1 Cable Stacker 3 08H7247 1 Cables Printhead 18 Wire Model A00 and Model 001 Detail B 3 90H0025 1 Cables Printhead 9 Wire Model 002 Detail B 4 08H7248 1 Cable Tractor Assembly 5 08H7251 1 Cable Sensor Assembly 6 08H7306 1 Motor Carriage Includes Motor and Cable 7 08H7289 1 Motor Paper Feed Includes Motor and Cable 8 08H7324 1 Motor Ribbon Includes Motor ...

Page 480: ...1 Printhead Assembly 18 Wire 4247 A00 001 003 12 90H0024 1 Printhead Assembly 9 Wire 4247 Model 002 13 63H6349 1 Bracket Frame with M4x6 flathead screw 14 1 Screw Bracket PP 08H7355 15 2 Screw Printhead Mounting PP 02N7555 16 4 Washer 2 Star 2 flat Printhead Mounting PP 02N7555 17 08H7253 1 Bracket Printhead 18 1 Screw Bracket M4x6 flathead PP 08H7355 Assembly 9 continued Chapter 6 Parts Catalog 4...

Page 481: ...na 12 13F9940 1 v v Australia 13 6952338 1 v v Japan Locking 14 13F9979 1 v v Greece Turkey 15 14F0015 1 v v Pakistan v v v v v PARTS KITS 16 08H7351 1 v v Parts Kit 1 Mechanical 17 08H7352 1 v v Parts Kit 2 Mechanical 18 08H7353 1 v v Parts Kit 3 Plastic Parts 20 08H7355 1 v v Parts Kit 5 Metric Screws 21 08H7356 1 v v Parts Kit 6 Self Tapping Screws 22 63H6001 1 v v Parts Kit 7 Nuts Washers and ...

Page 482: ... Connector Loop Back Parallel 28 08H7270 1 v v Connector Loop Back Stacker ASF 29 08H7271 1 v v Knob Paper Feed 30 73G5523 1 v v Extractor Microcode Module See ELECTRONICS II 31 10G3902 1 v v Extractor Microcode Module See ELECTRONICS II v v v v v COMMUNICATION CABLES 32 38F8254 1 v v Cable Twinax Self Terminating Assembly 10 continued Chapter 6 Parts Catalog 482 ...

Page 483: ...Chapter 7 Preventative Maintenance There are no Preventative Maintenance Procedures for the IBM 4247 Printer Copyright IBM Corp 1995 2001 483 ...

Page 484: ...ol This information is organized into the following sections v Model A00 see Model A00 Configuration Information on page 485 v Models 001 002 and 003 see Models 001 002 and 003 Configuration Information on page 499 Twinax base code attachment for parallel only LAN serial and twinax attachments Coax base code attachment for coax attachment You will find directions for viewing changing and printing ...

Page 485: ...old the Menu Enter key while powering on the printer 4 Hold the Menu Enter key pressed until the printer has stopped all motion approximately 20 seconds 5 Release the Menu Enter key and the message PRINT OUT NO will display 6 To print the current settings press the Pitch key The message PRINT OUT YES will display and the Configuration Printout is printed Power On Configuration Printout Sample Prin...

Page 486: ... 4405 Changing a Value In the Power On Configuration Menu 1 Ensure the printer is powered off O 2 Press and hold the Menu Enter key while powering on the printer The message STARTING UP will display Figure 194 Model A00 Power On Configuration Printout Appendix A Printer Configuration 486 ...

Page 487: ... you find the Value you want press Menu Enter to save the new Value and exit the Power On Configuration menu 12 Table 56 A00 Configuration Menu CATEGORIES Pull Page 488 Jam Sensors Page 488 Parallel Interface Page 488 Serial Interface Page 489 Functions Page 491 Sensor Tune Page 491 Bidirectional Adjustment Page 491 Restore Mfg Defaults Page 492 Manufacturing Default When emulation is set to Nativ...

Page 488: ...LEL INTERFACE Table 59 Parallel Interface Interface Types Select In Signal Buffer Size CX Parallel 1284 byte 1284 Nibble On Host 256 2K 12K 32K 64K Emulation Character Sets Print Language Native 4247 4202 III XL 2381 Epson FX PC1 PC2 Italic Epson FX Only CP437 CP1251 Appendix A Printer Configuration 488 ...

Page 489: ...Q Data Bits No Yes Courier Gothic 8 7 SERIAL INTERFACE Table 60 Serial Interface Interface Types Baud Rate Buffer Size Serial No RS 232C RS 422A 300 4800 600 9600 1200 19200 2400 38400 256 2K 12K 32K 64K Emulation Character Sets Print Language Native 4247 4202 III XL 2381 Epson FX PC1 PC2 Italic Epson FX Only CP437 CP1251 Appendix A Printer Configuration 489 ...

Page 490: ...atic CR on LF Automatic LF on CR USA Latin 2 CP437 CP1251 No Yes No Yes 20 CPI NLQ Data Bits No Yes Courier Gothic 8 7 Parity Pacing Protocol Connection Type None Odd Even Mark Space DTR RS 232C Only XON XOFF Local Remote Appendix A Printer Configuration 490 ...

Page 491: ...uto No Norm Auto No No Yes Sequence Alarm Automatic Load None FR RR ASF1 2 ASF123 Yes No Yes No Display Language English Italiano Francais Espanol Deutsh Portugues Dansk Nederlands SENSOR TUNE Table 62 Sensor Tune No Yes BIDIRECTIONAL ADJUSTMENT Appendix A Printer Configuration 491 ...

Page 492: ...guration 1 Power on the printer 2 Load forms 3 Press the Menu Enter key 4 The printer goes off line and the message PRINT OUT NO displays 5 To print the settings press the Pitch key The message PRINT OUT YES displays and the Program Setup Printout is printed Program Configuration Printout Sample Printout Showing Factory Defaults Figure 195 on page 493 shows the factory default settings for the Pro...

Page 493: ...ngs on the printer press The message PRINT OUT YES displays and the Program Configuration Setup Printout is printed or 3 If you want to change a Category press until you find the Category you want 4 Depending on which Category you want to change press or to scroll through the Parameters and Values Figure 195 Model A00 Program Configuration Printout Appendix A Printer Configuration 493 ...

Page 494: ...ns valid until the printer is powered off O 9 Press Online to make the printer ready Note Entering the Power On Configuration menu through the Program Configuration menu does not allow you to access the PULL or JAM SENSORS categories Table 65 Program Configuration Menu CATEGORIES Tear Position Adjustment Page 494 Paper Path s Setup Page 495 Paper Paths Page 495 Store Mode Page 497 Perforation Safe...

Page 495: ...er Paths Front Push Manual Feed Rear Push Rear Pull Push Pull ASF1 ASF2 3 PERFORATION SAFETY Table 69 Perforation Safety No Yes ADJUSTMENTS Table 70 Adjustments Automatic Forms Thickness AFTA Horizontal Vertical 0 5 to 3 Fixed 0 to 8 10 1 to 60 0 24 to 24 FORM SETTING Appendix A Printer Configuration 495 ...

Page 496: ... Spacing Font 0 0 to 660 0 0 to 660 DP DP Text Courier Gothic OCR A OCR B Pitch Pitch Lock Left Margin 5 CPI 6 CPI 7 5 CPI 8 5 CPI 10 CPI 12 CPI 15 CPI 17 1 CPI 20 CPI Prop No Yes 0 0 66 at 5 CPI 79 at 6 CPI 100 at 7 5 CPI 114 at 8 5 CPI 134 at 10 CPI and Prop 161 at 12 CPI 202 at 15 CPI 231 at 17 1 CPI 270 at 20 CPI Right Margin Slashed Zero Restore Mfg Defaults Appendix A Printer Configuration 4...

Page 497: ...63 at 12 CPI 204 at 15 CPI 233 at 17 1 CPI 272 at 20 CPI No Yes No Yes ANOTHER PAPER PATH Table 72 Another Paper Path No Yes EXIT TO POWER ON CONFIGURATION MENU Table 73 Exit to Power On Configuration Menu No Yes HEXADECIMAL PRINTING Table 74 Hexadecimal Printing No Yes STORE MODE Appendix A Printer Configuration 497 ...

Page 498: ...Table 75 Store Mode Quit Save Current Manufacturing Default Appendix A Printer Configuration 498 ...

Page 499: ...h at least 22 in 55 9 cm of blank fanfold forms in the same tractor the customer is using Note If there are no blank fanfold forms available obtain two sheets of blank letter or legal size paper from the customer Use the manual sheet feed to print the configuration 1 Press the Stop key to make the printer Not Ready only the Power and Online LED s are lighted 2 Press the Test key The message 4247 O...

Page 500: ... mode Coax Configuration Printout Sample Defaults Note This information applies only to 4247 Models 001 and 002 with coax attachment and Model 003 with the coax attachment card and coax base code Figure 196 on page 501 and Figure 197 on page 502 show the factory default settings Appendix A Printer Configuration 500 ...

Page 501: ...E90AX003 Figure 196 Coax Configuration Printout Part 1 of 2 Appendix A Printer Configuration 501 ...

Page 502: ...uration Printout Sample Defaults Note This information applies only to 4247 Models 001 and 002 with Twinax attachment E90AX004 Figure 197 Coax Configuration Printout Part 2 of 2 Appendix A Printer Configuration 502 ...

Page 503: ...Figure 198 and Figure 199 on page 504 show the factory default settings E90AX005 Figure 198 Twinax Configuration Printout Part 1 of 2 Appendix A Printer Configuration 503 ...

Page 504: ...nfiguration Menu 1 Press Stop The printer becomes not ready 2 Press Menu to display the CONFIGURATION MENU on the operator panel display E90AX006 Figure 199 Twinax Configuration Printout Part 2 of 2 Appendix A Printer Configuration 504 ...

Page 505: ...e Value you want 8 Press Enter to select a new Value An asterisk appears to indicate the new current Value 9 To return to the CONFIGURATION MENU press Return to return to the Parameter level and then press Return again 10 To save changes to a Custom Set return to the CONFIGURATION MENU Select Configuration Storage Select Save Current Values Select a Custom Set 11 To return the printer to ready fro...

Page 506: ...SETUP on page 513 Printer Adjustment See PRINTER ADJUSTMENT on page 514 Power On Reset Yes Press Enter to execute Display Language See DISPLAY LANGUAGE on page 516 Send Buffer Reprint Code See SEND BUFFER REPRINT CODE on page 516 Vital Product Data See VITAL PRODUCT DATA on page 516 Quit From Menu Restore previous values Press Enter to execute Manufacturing Default When Emulation Mode is set to 42...

Page 507: ...Last Used Bin 2 Recall Factory Defaults Save Current Values Yes Custom Set A Custom Set E Custom Set B Custom Set F Custom Set C Custom Set G Custom Set D Custom Set H ATTACHMENT Table 78 Attachment Coax Parallel REAR TRACTOR USE v If a rear tractor is installed v Choices vary if the front tractor is also installed Table 79 Rear Tractor Use Push rear or front and rear tractor Pull rear tractor onl...

Page 508: ...PI 4247 4224 4230 3287 3268 Print Quality Print Language Mono Dual Case Print Language Dependent DP Quality DP Text Quality Near Letter Quality 37 USA Canada Canadian Bilingual 1097 Farsi Dual Mono Print Text Direction Print Language Dependent Media Size Priority IPDS Only Printer Compatibility Right to Left Left to Right Standard Alternate See Sub Menu in Table 81 Translate Table Model 003 only B...

Page 509: ...on page 510 Table 81 Printer Compatibility Sub Menu Screen Buffer Size 1 Carriage Return at MPP 1 2 New Line at MPP 1 960 1920 2560 3440 3564 Standard Alternate Standard Alternate 3 Form Feed Followed by Data 4 Form Feed is Last Character in Order 5 Null Suppression Standard Alternate Standard Alternate Standard Alternate 6 Form Feed Command Position 7 Automatic Function After End of Print Buffer ...

Page 510: ...led Enabled Standard Alternate FF Suppression Programmed Symbols Disabled Enabled See sub menu in Table 82 Table 82 Programmed Symbols Sub Menu Plane Selection Full Page On Skip Suppress PS Print Direction 3 Single 1 Triple 6 Single Standard Alternate Unidirectional Bidirectional PARALLEL CONFIGURATION v Using parallel configuration with coax base code on the Model 003 v Using the coax attachment ...

Page 511: ... at 17 1 CPI 272 at 20 CPI 066 001 660 at 6 LPI 880 at 8 LPI Perforation Skipping Model 003 Emulation Mode Print Language 000 065 4247 2381 Personal Printer 4202 Proprinter III XL Epson FX 437 PC 1251 Cyrillic Windows Print Language Print Quality Print Quality 0 USA 1251 Cyrillic Windows DP Quality DP Text Quality Near Letter Quality OCR A OCR B DP Quality Courier Gothic OCR A OCR B Appendix A Pri...

Page 512: ...er Inch Maximum Page Length Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Parallel Interface Select In Signal AutoFeed XT See Sub Menu in Table 84 Enabled Disabled Enabled Disabled Table 84 Parallel Interface Sub Menu Interface Type Input Buffer Size PC Parallel 1284 Parallel 256 2K 12K 32K 64K Table 85 Printer Compatibility Sub Menu 3 Automatic LF on CR 4 Automatic CR on LF ...

Page 513: ...I Enabled Disabled PRINTER SETUP Table 86 Printer Setup Paper Source ASF Default Bin ASF installed ASF Bin 1 Media ASF installed Front Rear Bin 1 with ASF Bin 2 with ASF Bin 3 with ASF Manual Bin 1 Bin 2 Bin 3 Paper Envelope ASF Bin Linking ASF installed Front Forms Backup Rear Forms Backup Disabled Bin 1 2 Bin 1 2 3 Bin 2 3 Enabled Disabled Enabled Disabled Appendix A Printer Configuration 513 ...

Page 514: ...Eject Delayed Eject Enabled Disabled Automatic Manual Load Manual Feed Eject Mode Bar Code Print Direction Enabled Disabled Top of Form Automatic Top of Form Bidirectional Unidirectional Graphics Print Direction Perforation Safety Jam Sensors Bidirectional Unidirectional Enabled Disabled Enabled Disabled PRINTER ADJUSTMENT Table 87 Printer Adjustment Front AFTA Front Tear Position Front Left Margi...

Page 515: ... Bin 1 Left Margin Alignment ASF Bin 1 Paper Load Position ASF Bin 2 AFTA 10 0 to 60 0 24 to 576 0 5 to 3 Fixed 1 to 8 ASF Bin 2 Left Margin Alignment ASF Bin 2 Paper Load Position ASF Bin 3 AFTA 10 0 to 60 0 24 to 576 0 5 to 3 Fixed 1 to 8 ASF Bin 3 Left Margin Alignment ASF Bin 3 Paper Load Position Manual Feed AFTA 10 0 to 60 0 24 to 576 0 5 to 3 Fixed 1 to 8 Appendix A Printer Configuration 51...

Page 516: ...E Table 89 Send Buffer Reprint Code Yes No VITAL PRODUCT DATA Table 90 Vital Product Data Serial Number Device Specific Information XXXXXXX XXXXXXXXXXXXXXXX Manufacturing Default When Emulation Mode is set to 4247 4202 III XL or 2381 Personal Printer When Emulation Mode is set to Epson FX When Emulation Mode is set to Epson FX only Compatibility Options 3 6 and 8 are available Appendix A Printer C...

Page 517: ...IGURATION on page 518 Model 003 with twinax card See TWINAX CONFIGURATION on page 518 Parallel Configuration Models 001 002 and Model 003 with Lan twinax or no attachment card See PARALLEL CONFIGURATION with twinax card installed on page 520 Parallel Serial Configuration Model 003 with serial card See Model 003 Parallel and Serial Configuration on page 527 Printer Setup See PRINTER SETUP on page 5...

Page 518: ...1 Last Used Bin 2 Recall Factory Defaults Save Current Values Yes Press Enter to execute Custom Set A Custom Set E Custom Set B Custom Set F Custom Set C Custom Set G Custom Set D Custom Set H ATTACHMENT Table 93 Attachment This choice is available only when the twinax attachment is installed Twinax Parallel REAR TRACTOR USE Table 94 Rear Tractor Use choices vary if the front tractor is also insta...

Page 519: ...6 7 CPI 066 001 660 at 6 LPI 880 at 8 LPI 4247 4224 IPDS Only 4230 4214 SCS Only Print Quality Print Language Printer Address DP Quality DP Text Quality Near Letter Quality 37 USA Canada 500 International 5 Belgian New 1122 Estonian 000 006 Data Stream IPDS Installed Media Size Priority IPDS Only Bar Code Mode IPDS Only IPDS SCS Standard Alternate High Low Computer Selected Appendix A Printer Conf...

Page 520: ... v Model 003 using parallel with LAN twinax or no attachment card installed and twinax base code Table 96 Parallel Configuration Characters Per Inch CPI 10 12 15 16 7 17 1 20 Lines Per Inch LPI Maximum Print Position MPP Maximum Page Length MPL 6 8 136 001 136 at 10 CPI 163 at 12 CPI 204 at 15 CPI 227 at 16 7 CPI 233 at 17 1 CPI 272 at 20 CPI 066 001 660 at 6 LPI 880 at 8 LPI Perforation Skipping ...

Page 521: ...ext Quality Near Letter Quality OCR A OCR B DP Quality Courier Gothic OCR A OCR B NLQ Typeface Character Set Printer Compatibility Courier Gothic PC1 PC2 Italics Epson Only See Sub Menu in Table 97 Alarm Control Override Host Model 003 only Enabled Disabled Paper Source Characters Per Inch Lines Per Inch Maximum Page Length Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Append...

Page 522: ...4 Parallel 256 2K 12K 32K 64K Select In Signal AutoFeed XT Enabled Disabled Enabled Disabled Table 97 Printer Compatibility Sub Menu 3 Automatic LF on CR 4 Automatic CR on LF 5 Form Feed Suppression Enabled Disabled Enabled Disabled Enabled Disabled 6 Init 7 Condensed Print 8 Slashed Zero Enabled Disabled 15 16 7 17 1 Enabled Disabled Appendix A Printer Configuration 522 ...

Page 523: ...n 3 with ASF Manual Bin 1 Bin 2 Bin 3 Paper Envelope ASF Bin Linking ASF installed Front Forms Backup Rear Forms Backup Disabled Bin 1 2 Bin 1 2 3 Bin 2 3 Enabled Disabled Enabled Disabled Continuous Forms Linking Form Feed Mode Automatic Eject Enabled Disabled Not Active in Ready State Active in Ready State Enabled Disabled Automatic Restore Continuous Forms Eject Mode Manual Paper Overlay Append...

Page 524: ...idirectional Unidirectional Graphics Print Direction Perforation Safety Jam Sensors Bidirectional Unidirectional Enabled Disabled Enabled Disabled PRINTER ADJUSTMENT Table 99 Printer Adjustment Front AFTA Front Tear Position Front Left Margin Alignment 0 5 to 3 Fixed 1 to 8 0 312 to 24 10 0 to 60 Front Paper Load Position Rear AFTA Rear Tear Position 0 24 to 288 0 5 to 3 Fixed 1 to 8 0 312 to 24 R...

Page 525: ...to 3 Fixed 1 to 8 ASF Bin 2 Left Margin Alignment ASF Bin 2 Paper Load Position ASF Bin 3 AFTA 10 0 to 60 0 24 to 576 0 5 to 3 Fixed 1 to 8 ASF Bin 3 Left Margin Alignment ASF Bin 3 Paper Load Position Manual Feed AFTA 10 0 to 60 0 24 to 576 0 5 to 3 Fixed 1 to 8 Manual Feed Left Margin Alignment Manual Feed Paper Load Position 10 0 to 60 0 24 to 576 Appendix A Printer Configuration 525 ...

Page 526: ...l Number Device Specific Information XXXXXXX XXXXXXXXXXXXXXXX Manufacturing Default When Emulation Mode is set to 4247 4202 III XL or 2381 Personal Printer When Emulation Mode is set to Epson FX When Emulation Mode is set to Epson FX only Compatibility Options 3 6 and 8 are available Appendix A Printer Configuration 526 ...

Page 527: ...204 at 15 CPI 227 at 16 7 CPI 233 at 17 1 CPI 272 at 20 CPI 066 001 660 at 6 LPI 880 at 8 LPI Perforation Skipping Emulation Mode Print Language 0 to 659 4247 2381 Personal Printer 4202 Proprinter III XL Epson FX 437 PC 1251 Cyrillic Windows Print Language Print Quality Print Quality 0 USA 1251 Cyrillic Windows DP Quality DP Text Quality Near Letter Quality OCR A OCR B DP Quality Courier Gothic OC...

Page 528: ...ximum Page Length Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Parallel Interface Serial Interface Select In Signal See Sub Menu in Table 104 See Sub Menu in Table 105 on page 529 Enabled Disabled AutoFeed XT Enabled Disabled Table 103 Printer Compatibility Sub Menu 3 Automatic LF on CR 4 Automatic CR on LF 5 Form Feed Suppression Enabled Disabled Enabled Disabled Enabled Di...

Page 529: ...d Disabled Table 104 Parallel Interface Sub Menu Interface Type Input Buffer Size PC Parallel 1284 Parallel 256 2K 12K 32K 64K Table 105 Serial Interface Sub Menu Interface Type Input Buffer Size Data Bits RS 232C RS 422A 256 2K 12K 32K 64K 8 7 Baud Rate Parity Pacing Protocol Appendix A Printer Configuration 529 ...

Page 530: ...Table 105 Serial Interface Sub Menu continued 9600 19200 38400 300 600 1200 2400 4800 None Odd Even Mark Space OTR XON XOFF Connection Type Local Remote Appendix A Printer Configuration 530 ...

Page 531: ...ect IBM part number for a ribbon cartridge was 1053685 Contact your place of purchase or call Lexmark at 1 800 438 2468 to order ribbon cartridges Choosing a Forms Path for Your Needs Note IBM recommends that whenever possible you use the front push forms path for all your printing needs You might select a forms path based on specific operating needs Use Table 106 when you are selecting a path See...

Page 532: ... note 1 Notes 1 IBM recommends you remove the ASF before loading forms into the rear push forms path 2 To use the push pull or dual push forms paths you must install the optional second forms tractor Choosing a Forms Path for Special Forms Note IBM recommends selecting first the front push then the rear push as your choices for forms paths The 4247 Printer can print on various sizes dimensions and...

Page 533: ...thicknesses on each sheet remove Paper Bail Note This printer does not support the following types of forms Greater than 8 part forms Greater than 40 lb paper Greater than 0 64 mm 0 025 in total forms thickness Less than 15 lb paper Less than 0 08 mm 0 003 in paper thickness Other Considerations for Forms Consider the following items unless Table 106 or Table 108 provides other direction v IBM rec...

Page 534: ...ure and humidity on forms handling print registration and print quality The forms you select should meet the following specifications Note With the addition of the optional Automatic Sheet Feeder you can print on individual sheets of cut sheet xerographic paper and on envelopes Refer to the 4247 Printer Automatic Sheet Feeder Guide for information Forms and Paper Specifications The 4247 Printer pr...

Page 535: ...7 in 76 2 to 431 8 mm 3 to 17 in 114 3 to 444 5 mm 4 5 to 17 5 in Note 8 Length 76 2 to 609 6 mm 3 to 24 in 76 2 to 609 6 mm 3 to 24 in 101 6 to 609 6 mm 4 to 24 in Note 8 Single Part Weight 55 to 150 g m2 15 to 40 lb 55 to 80 g m2 15 to 21 lb 50 to 120 g m2 13 3 to 32 lb Thickness minimum 0 08 mm 0 003 in 0 08 mm 0 003 in 0 08 mm 0 003 in Appendix B Supplies Forms Paths Environmental Consideratio...

Page 536: ...o 0 35 mm 0 003 to 0 014 in 0 08 to 0 635 mm 0 003 to 0 025 in Weight of top part 55 to 150 g m2 15 to 40 lb 55 to 80 g m2 15 to 21 lb 55 to 150 g m2 15 to 40 lb Attached sheet individual weight 45 to 75 g m2 12 to 20 lb 45 to 75 g m2 12 to 20 lb 45 to 75 g m2 12 to 20 lb Carbon paper individual weight 14 to 35 g m2 4 to 9 lb 14 to 35 g m2 4 9 lb 14 to 35 g m2 4 to 9 lb See these notes for each fo...

Page 537: ...g v Disables the Tear key and tear off function v Modifies how the Park key works for forms in the front push and rear push forms paths You cannot back up the forms to park them Break the forms at a perforation before they enter the printer Press Park twice and the forms will move forward until ejected from the printer Model 001 or 002 To prevent labels on labeled continuous forms from detaching w...

Page 538: ...per path A5 A4 A3 A2 Letter Legal Executive For optimum performance restrict printing to 12 7 mm 0 5 in from all edges holes or folds on the paper The term length applies to the paper dimension parallel to the paper motion hc0g1900 Appendix B Supplies Forms Paths Environmental Considerations 538 ...

Page 539: ... same work surface as the printer Approximately 76 mm 3 inches Approximately 76 mm 3 inches Flat Work Surface Flat Work Surface Approximately 51 mm 2 inches Approximately 51 mm 2 inches For Forms in Front Push or Rear Push For Forms in Rear Pull or Push Pull Appendix B Supplies Forms Paths Environmental Considerations 539 ...

Page 540: ...o 762 mm 29 to 30 in and the distance between the shelf and the floor should be 381 mm 15 in IBM offers an optional printer stand that is specially designed for the 4247 Printer If you are using the printer stand see the diagrams on page 545 For more information on this printer stand contact your Marketing Representative Note For successful forms parking the input forms stack MUST always be lower ...

Page 541: ...76 mm 3 0 in 736 762 mm 29 30 in 381 mm 15 in 51 mm 2 inches Shelf Top of Stack Lower than Printer Shelf Floor Floor Floor Input Input Input Output Output Output e61a0128 Appendix B Supplies Forms Paths Environmental Considerations 541 ...

Page 542: ...oor Floor Floor Input Input Input Output Output Output Shelf 76 mm 3 0 in 51 mm 2 0 in 736 762 mm 29 30 in 381 mm 15 in Top of Stack Lower than Printer e61a0129 Appendix B Supplies Forms Paths Environmental Considerations 542 ...

Page 543: ... 0 in 51 mm 2 0 in 736 762 mm 29 30 in 381 mm 15 in Top of Stack Lower than Printer e61a0130 Input Input Shelf Input Input Input Input Floor Floor Floor Output Output Shelf Appendix B Supplies Forms Paths Environmental Considerations 543 ...

Page 544: ...76 mm 3 0 in 736 762 mm 29 30 in 381 mm 15 in 51 mm 2 inches Top of Stack Lower than Printer e61a0131 Shelf Shelf Floor Floor Floor Input Output Input Input Output Output Appendix B Supplies Forms Paths Environmental Considerations 544 ...

Page 545: ... the bins do not interfere with the movement of the forms Floor Input Input Output e61a0164 Forms Stacking With the 4247 Printer Stand Front Input Front Input Rear Input Rear Input Output Output e90aas3 Dual Push Path Dual Push Path with ASF Note If the printer is set up for dual push paths and you are using only 1 path use the front input for the front push rear pull or push pull forms paths Use ...

Page 546: ...inter Operating Environment The following tables show the operating environment requirements for the printer Without Automatic Sheet Feeder Environment Requirement Temperature range 10 to 40 6 C 50 to 105 F Relative humidity range 8 to 80 Maximum wet bulb temperature 26 7 C 80 F Note The best conditions for feeding and stacking are within a temperature range of 15 6 to 32 2 C 60 to 90 F and a rela...

Page 547: ...ic Sheet Feeder Environment Requirement Temperature range 10 to 43 C 50 to 109 F Relative humidity range 8 to 80 Maximum wet bulb temperature 26 7 C 80 F Shipping Environment The following table shows the shipping environment requirements for the printer Environment Requirement Temperature range 40 to 60 C 40 to 140 F Relative humidity range 5 to 100 including condensation excluding rain Maximum w...

Page 548: ...ement Temperature range 0 to 60 C 32 to 140 F Relative humidity range 5 to 80 Maximum wet bulb temperature 30 C 86 F Note Ribbon performance and print quality may degrade when exposed to temperatures in excess of 41 C 105 F for an extended period of time Appendix B Supplies Forms Paths Environmental Considerations 548 ...

Page 549: ...d to download microcode for one of these reasons 1 A more recent level of microcode is available that will address a known customer problem 2 A printer requires another type of microcode load There are two types available for different attachment uses Table 109 Microcode Types Twinax Load is used for Coax Load is used for Parallel only Coax feature Serial feature Twinax feature Ethernet LAN card f...

Page 550: ... that you require in the list and double click the icon with the left mouse button If you do not know which version of the code that you need consult Reference Table 12 Minimum Microcode 6 At the prompt Unknown File Type click on the Save File button a At the window Save As select the directory folder e g the 4247 folder in which to save the file you may first want to create a new folder b Verify ...

Page 551: ...ect or disconnect any communication port teleport attachment connector or power cord during an electrical storm 1 Power off the printer 2 Attach a standard parallel cable from the port on the computer to the 4247 If the printer is using an Ethernet LAN card remove the LAN attachment card to gain access to the parallel port You can leave the attachment card slot open until you have completed downlo...

Page 552: ...on the C drive Type dir and hit Enter to verify the filename The code will be found as 4247TXXX exe or 4247CXXX exe T ASCII TWINAX or C COAX and XXX code level 6 Verify the connection of the parallel cable connected in step 2 Type the required filename and Enter to run this executable file The message on the screen will appear C COPYRIGHT 1995 2000 IBM CORPORATION Checking connection If the parall...

Page 553: ...downloading into 4247 flash memory Checking Base Code See Detail Note B CHECKING xxx BASE CODE See Detail Note C if an error appears Downloading is complete and CRC is being checked Verify that the CODE LOADED message is on 4247 display Power off printer xxx BASE CODE LOADED CRC is verified The 4247 may be powered OFF xxx ASCII TWINAX or COAX Appendix C Flashing the Memory of the Model 003 553 ...

Page 554: ...llel cable and the power cord Power on the printer The 4247 display should automatically show this message WAITING CODE DOWNLOAD USING PARALLEL PORT This message at power on indicates that the code is not complete and a download is required If the message at power on is FOUND ERROR 1 Power off the printer and wait for the computer screen message to change to Printer doesn t respond check connectio...

Page 555: ...1 Error Codes xx Meaning 1 Illegal command detected 2 Error found in boot sector checksum 3 Error found in CRC 4 Error found during erase and write of flash memory If an error message appears power off the printer Corrective actions include v Reseat or replace the parallel cable v Retry copying code from the diskette or the database Retry the download procedure from Step 2 If the Error message rep...

Page 556: ...pare the Before and After printouts and re install the correct parameter values in each affected Custom Set using the Menu key 9 If more than one Custom Set was being used by the customer you should recall the last used Custom Set by using the Menu key and Configuration Storage with the Enter key When the Recalled message is displayed press the Start key to go to a Ready state The Custom Set that ...

Page 557: ...08H6999 1 9A 461 08H7004 1 9A 461 08H7014 1 9A 461 08H7019 1 9A 461 08H7024 1 9A 461 08H7029 1 9A 461 Part Number Asm Index Page 08H7090 2 2 463 08H7091 2 10 464 08H7092 2 7 464 08H7093 2 9 464 08H7094 2 4 464 08H7104 1 9A 461 08H7246 9 12 480 08H7247 9 3 479 08H7248 6 24 474 08H7248 9 4 479 08H7249 9 1 479 08H7250 6 25 474 08H7250 9 2 479 08H7251 4 19 468 08H7251 9 5 479 08H7252 7 3 476 08H7252 9...

Page 558: ...472 08H7311 5 10 471 08H7314 5 24 471 08H7315 5 25 471 08H7317 5 46 472 08H7319 6 7 474 Part Number Asm Index Page 08H7320 6 9 474 08H7320 9 9 480 08H7324 6 16 474 08H7324 9 8 479 08H7325 6 19 474 08H7326 6 20 474 08H7328 6 21 474 08H7329 6 3 474 08H7330 5 50 472 08H7337 1 3 461 08H7338 1 7 461 08H7339 1 14 462 08H7343 1 5 461 08H7344 1 6 461 08H7345 1 16 462 08H7348 1 12 462 08H7349 1 17 462 08H7...

Page 559: ...217 8 478 27P8218 8 478 27P9654 10 481 36L8880 10 11 481 38F8254 10 32 482 38L1210 8 8 478 Part Number Asm Index Page 38L1605 8 14 478 38L1606 8 13 478 63H6000 4 16 468 63H6001 10 22 481 63H6002 4 5 468 63H6004 1 1 461 63H6004 3 11 466 63H6007 1 4 461 63H6008 1 8 461 63H6009 1 13 462 63H6010 7 13 476 63H6020 1 2 461 63H6021 1 11 462 63H6062 3 2 465 63H6063 5 21 471 63H6065 1 13A 462 63H6066 1 4B 4...

Page 560: ...84 1 10B 462 63H6985 1 10B 462 63H6986 1 10B 462 63H6987 1 10B 462 63H6988 1 10B 462 63H6989 1 10B 462 Part Number Asm Index Page 63H6990 1 10B 462 63H6991 1 10B 462 63H6992 1 10B 462 63H6993 1 10B 462 6952300 10 8 481 6952301 10 9 481 6952338 10 13 481 73G5523 10 30 482 73G5523 8 16 478 90H0024 9 12 480 90H0025 9 3 479 90H0026 8 6 478 Part Number Index 560 ...

Page 561: ...Attachment Card Guide Assembly Removal Installation 364 Attachment Cards Model 003 Removal Installation 359 B Base Code Compatibilities 157 belt carriage drive adjustment 280 remove install 420 service check 279 paper feed drive adjustment 281 remove install 448 upper feed roller drive remove install 426 bidirectional printing adjustment about 294 bidirectional printing adjustment continued Bidire...

Page 562: ...essages Model A00 133 Error Messages Models 001 002 003 136 extractor microcode module selection 482 usage 374 382 F fanfold form printout about 338 Fanfold Form Printout Test T D14 Model A00 174 Fanfold Form Printout Test T D14 Models 001 and 002 214 fans cooling carriage motor 416 power supply 401 firmware P N level how to print Model A00 160 Models 001 002 197 first print line adjustment about ...

Page 563: ...130 No Paper Movement 62 0131 Paper Path Sensor 66 0140 Printhead Drive 70 0150 Power Supply 75 0160 Ribbon Feed and Lift 89 0170 Stacker 94 0180 Top Cover Interlock 98 0190 Forms Feed Problems 101 0200 55 AFTA Errors 127 0210 Intermittent Failures 130 MAP 0100 Start of Call 23 MAPs 20 mask printhead 432 menu coax attachment chart 506 power on configuration changing a value 486 chart 485 printer c...

Page 564: ...on configuration 160 print test 160 program setup configuration 161 Models 001 002 error log 198 firmware P N level 197 microcode level 299 printer configuration 198 printer demonstration 197 push pull path service check 313 R Removals and Adjustments 275 Removals and Replacements 346 remove install AFTA motor 407 carriage assembly 437 remove install continued carriage drive belt 420 carriage driv...

Page 565: ...279 Service Position 275 service position covers 275 shield lower plastic 451 specifications forms 534 stack locations 541 542 543 544 stacker cable wiring 261 MAP 94 motor wiring 255 service check 322 stacking recommendations 539 Start of Call 23 Supplies 531 T tear off line adjustment 295 Test and Diagnostic information Model A00 How To Run T D Tests 161 T D Descriptions listing of 164 T D01 Mic...

Page 566: ...218 T D18 Single Sheet Feed Printout 221 T D19 Top Cover Interlock Test 222 Test and Diagnostic information Models 001 and 002 continued T D Descriptions continued T D20 NLQ Printhead Mode Select test 222 T D21 Paper Path Sensor Test 224 T D30 Adapter Board Link Test 227 T D31 Adapter Board CPU Test 227 T D32 Adapter Board EPROM Test 228 T D33 Adapter Board Dynamic RAM Test 228 T D34 Adapter Board...

Page 567: ...IBMR Part Number 27P8450 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SA24 4400 05 1P P N 27P8450 ...

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