Troubleshooting
The first step in problem solving is establishing if the problem lies with the
cartridge, the drive, the host computer and its connections, the backup
software or with the way the system is being operated. If none of the following
advice helps you solve the problem, contact your supplier.
The computer does not restart after installation
Possible reason
Recommended action
You have connected the tape drive to an
existing SCSI bus that has other devices
connected to it and the SCSI address of
your drive is identical to the address used
by another device.
Make sure that each device on the SCSI
bus has a unique ID.
For best results, connect the tape drive to a
dedicated host bus adapter. Do not
connect the drive to a disk RAID
controller.
You have installed an additional SCSI host
bus adapter and its resources are
conflicting with an existing adapter.
Remove the new host bus adapter and
check the server documentation.
You have disconnected the power or SCSI
cable from the computer start disk during
the drive installation process.
Check that the cables to all devices are
firmly connected.
The computer starts but does not recognize the tape drive
Possible reason
Recommended action
The power or SCSI cable is not connected
properly.
Check that the cables to the tape drive are
firmly connected. Ensure that the SCSI
cable is LVD-compliant and that it does
not have any bent pins. Replace if
necessary.
The SCSI bus is not terminated correctly.
Check that the SCSI bus is actively
terminated. (Refer to the documentation
for your SCSI controller and any other
SCSI devices you have).
The SCSI ID address of the tape drive is
not unique.
Make sure that each device connected to
the SCSI controller has a unique SCSI ID.
Remember that 7 is normally reserved for
the host bus adapter.
Maintenance and troubleshooting
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Summary of Contents for 40/80 GB HH DLTVS
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