IBM 17351GX, Installation And User Manual

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54 Local Console Manager Installation and User’s Guide
Appendix E: Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about IBM
products, you will find a wide variety of sources available from IBM to assist you. This appendix
contains information about where to go for additional information about IBM and IBM products,
what to do if you experience a problem with your eServer
TM
or IntelliStation
®
system or optional
device, and whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional devices are turned on.
• Use the troubleshooting information in your system documentation, and use the diagnostic
tools that come with your system. Information about diagnostic tools is in the Hardware Main-
tenance Manual and Troubleshooting Guide or Problem Determination and Service Guide on
the IBM Documentation CD that comes with your system.
NOTE: For some IntelliStation models, the Hardware Maintenance Manual and Troubleshooting Guide is
available only from the IBM support Web site.
• Go to the IBM support Web site at http://www.ibm.com/pc/support/ to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
You can solve many problems without outside assistance by following the troubleshooting
procedures that IBM provides in the online help or in the documentation that is provided with your
IBM product. The documentation that comes with eServer and IntelliStation systems also describes
the diagnostic tests that you can perform. Most eServer and IntelliStation systems, operating
systems, and programs come with documentation that contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software problem, see the
documentation for the operating system or program.
Using the documentation
Information about your IBM eServer or IntelliStation system and preinstalled software, if any, or
optional device is available in the documentation that comes with the product. That documentation
can include printed documents, online documents, readme files, and help files. See the
troubleshooting information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software. IBM maintains pages on the World Wide
Web where you can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also,
some documents are available through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/ cgibin/pbi.cgi.