Appendix D.
Help and Service Information
Before calling, please prepare for your call by following these steps.
Step 1: Troubleshooting
You might be able to solve the problem yourself. If you observe one
of the following problems, one of the associated responses might fix
the problem.
Software doesn't recognize the tape drive.
Check for proper termination of the SCSI bus. The SCSI bus
must be terminated at both ends, and only at the ends.
Check for conflicting SCSI ID settings. Each SCSI ID must be
unique on the SCSI chain.
Ensure that the appropriate Advanced SCSI Programming
Interface (ASPI) device drivers are installed to support the tape
drive. Device drivers usually are provided with the SCSI host
adapter.
Tape operation is unreliable.
Clean the tape heads
Try another tape cartridge
Drive fails with a flashing amber indicator light.
A hardware fault has occured. Contact the HelpCenter for assistance.
SCSI Cable Specifications
Connector
68-pin male, shielded, AMP
786090-7
Maximum length
3 m (10 ft)
A maximum cable length of 6 m
(19.7 ft) is acceptable if the
transfer rate is less than 5 MB per
second.
SCSI restrictions
6 m - up to 10 MB per second
3 m - up to 20 MB per second
with up to 3 devices on the cable
1.5 m - up to 20 MB per second
with 4 or more devices on cable
Part 3: Appendixes 3-13
