- 10 -
Return Policy
Our guarantee
iameco
™
is pleased to offer you a 7-day money back guarantee if you are not fully satisfied with our
products (subject to certain conditions contained in this return policy). You have 7 days from date of
shipment of your purchase to return your purchase.
iameco
™
must be notified by e-mail of your intention to
return your purchase within 10 days of shipment.
How to return your purchase
All returns queries are dealt with by e-mail. Contact [email protected] for further instructions. You will
be e-mailed a Return Merchandise Authorisation (RMA) number with some details to fill out before
receiving the RMA number. You can find the RMA form on page 36 in this manual.
Exchanges
Exchange of items is handled in the same way as returns. However there is a charge on freight cost to
ship it out again. You will be informed how to process this charge. Replacement items are not entitled to
free delivery even if the free shipping option was included in the original order.
Returns - Exchanges Terms and Conditions
iameco will repair/exchange/replace the full original product. Price including original shipping costs if the
return is as a result of an iameco error.
If the product fails within the manufacturer's Dead on Arrival (DOA) period, a replacement product will be
offered.
iameco
™
is NOT responsible for any loss or damage of your return.
Any non-insured, items showing wear and tear or damage will not be accepted for return. Returned items
must be in a re-saleable condition. Please ensure that items are insured for the full amount including
shipping costs.
iameco
™
will not be liable for any shipping charges on the returned items.
All original paperwork and documentation must be included. Custom requests, special orders are not
accepted for return. We reserve the right not to accept any item that has not been hallmarked as a result
of a special request. Items will not be accepted for return after 10 days from shipping date.
Packing your return
Pack your return carefully in the original boxing. Include all original paperwork and documents. Send the
package by priority registered mail or a shipment of your choice to
MicroPro Computers
98 Nutgrove Avenue,
Rathfarnham,
Dublin 14,
Ireland.
Tel: +353 (0) 1 4930514
Fax: +353 (0) 1 4943885
Mark your Returns Material Authorisation (RMA) number clearly on the outside. Mark clearly on the
outside that this is an item originally exported from Ireland and now being returned. Request a return
receipt to confirm that we have received your item.
