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3.
Cosmetic damage by purchaser, such as markings, discolouration, scratches, dents, anti-theft devices
markings, gouges or any other defacement.
4.
Physically damaged products by purchaser.
5.
No Defect Found (product returned to
iameco
™
as defective but failure is not duplicated by
iameco
™
's
test method).
6.
The product is not in accordance with the fault in the application.
7.
Damage resulting from use of non-
iameco
™
approved accessories.
8.
Timber is a lifelike natural material which can cause some little changes in the precision of the
produced product such as small openings line beside the connecting point and some other small
changes which are out of
iameco
™
control and don't make any effect for the product functionality.
9.
Products serviced by non-authorized persons or companies.
Limitation of liability
If your
iameco
™
product fails to work as warranted above, your sole and exclusive remedy shall be repaired
or replaced.
iameco
™
maximum liability under this limited warranty is expressly limited to the lesser of the
price you have paid for the product or the cost of repairing or replacement of any hardware components
that malfunction in conditions of normal use.
iameco
™
is not liable for any damages caused by the product or the failure of the product to perform,
including any lost profits or savings or special incidental, or consequential damages.
iameco
™
is not liable for
any claim made by a third party or made by you for a third party.
This limitation of liability applies whether damages are sought, or a claim made, under this limited
warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other
claim. This limitation of liability cannot be waived or amended by any person. This limitation of liability will
be effective even if you have advised
iameco
™
or an authorized representative of
iameco
™
of the possibility of
any such damages.
This limitation applies whether damages are sought, or a claim made, under this limited warranty or as a
tort claim (including negligence and strict product liability), a contract claim, or any other claim. This
limitation of liability cannot be waived or amended by any other person. This limitation of liability will be
effective even if you have advised
iameco
™
or an authorized representative of
iameco
™
of the possibility of
any such damages. This limitation of liability however will not apply to claims for personal injury.
How to get warranty service
1.
For information on obtaining warranty service, contact your
iameco
™
dealer (the place where you
bought your product) as your first choice. If for any reason you can not contact your dealer, please
contact
iameco
™
customer service by emailing to [email protected]
2.
To obtain warranty service, you will be required to fill out RMA Request Form (return
merchandise/material authorization) available on page 36 of the user's manual, or on the following
address (www.iameco.com/support/rma.htm) to provide:
i. Your
information
ii. Reference of your purchase and copy of your invoice confirming your warranty
iii. Product
information
iv. A description of the problem
If the contact is made with
iameco
™
Customer Service,
iameco
™
will contact the customer upon receipt of the
RMA Request Form and issue a RMA number within normally 48-72 hours and give the customer further
instructions.
iameco
™
technical support services
During the period of product warranty, we support your basic configuration, setup and troubleshooting
questions, and when required, we provide you with all instructions on how to return your product for
repair. For support enquiries, please e-mail us at [email protected]
Note:
RMA programme is subject to changes at any time without prior notice.
Conditions:
The above policies are for warranty service and the customer will be responsible for any costs
associated with non-warranty conditions such as control test, shipping and administration costs, etc.
