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All contents and services obtained from the product are owned by third parties and protected by copyright,
patent, trademark and/or other intellectual property laws. These contents and services are only for your
personal non-commercial purposes, which shall not be used in a way not authorized by the content owner or
serviceprovider.
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damages arising from your or any third party’s access to any contents or services or any information or
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does not represent or warrant that some services or contents will remain accessible at any time.
Our Company will not be responsible for any service related to these contents and services, or assume any
liability for customer service. For any question or service request about these contents and services, please
directly contact your content or serviceprovider.
Troubleshooting
Sympton
Possible Cause
Solution
Pictures shown on the product have snow spots; noise
can be heard in the accompanying sound
1. Looseness of antenna connector, cable damage
2. Wrong antenna type
3. Wrong antenna orientation or position
4. Weak signal
1. Check if the antenna connector is
loosened and if the cable is in good
condition
2. Check the antenna type (VHF/
UHF)
3. Adjust the antenna orientation
and position
4. Try using a signal booster
The screen does not display anything; there is no sound,
and the indicator does not come on
Looseness of power plug, power connection failure
Check if the power cord is properly
connected
Pictures shown on the product have dotted line or stripe
interference
Signal interference caused by automobile, neon light,
electric hair dryer, etc.
Do not use the electric hair dryer
near the product; adjust the anten-
na orientation to reduce interfer-
ence
Pictures shown on the product have dotted line or stripe
interference
Signal interference caused by automobile, neon light,
electric hair dryer, etc.
Do not use the electric hair dryer
near the product; adjust the anten-
na orientation to reduce interfer-
ence
Pictures shown on the product have ghosting
1.The product signals are reflected by surrounding moun-
tains or buildings
2.Wrong antenna orientation
1. Use a highly directional antenna
2. Adjust the antenna orientation
Pictures are colorless
Color saturation is set too low
Enter “Picture” settings to increase
the color saturation
The product has no accompanying sound
1. Volume is set too low
2. Sound is muted
1. Adjust the volume to a
proper level
2. Press the “MUTE” key on the re-
mote control to unmute the product
The PC does not display and gives a prompt indicating no
signal input; the red indicator blinks
Looseness or come-off of the signal
connection cable
Check if the signal connection cable
is loosened or comes off; if so,
reconnect it
