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Chapter 5. Troubleshooting
Before you send this IP Camera back to your dealer when you found this IP Camera is not working
properly
, please
checks the table as below to save your time.
Problem description
Possible solution(s)
Can’t connect to IP Camera
Check the IP address and port number is correct or not
Make sure the entry User name/Password is correct.
Make sure the port number is opened from the NVR and Router.
Make sure the network cable is correctly connected to your local
area network. (The green LED will be flash).
Make sure the IP camera and NVR at the same LAN segment.
Make sure the Switch Hub is workable.
Check the LAN cable and Ethernet port of NVR are workable.
Check IP camera is powered.
Check the IP address and port number setting is matched with IP
camera.
NVR had been installed the correct video codec.
No IP Camera found
Make sure the network cable is correctly connected to your local
area network. (The green LED will be flash).
Make sure camera power is on.
Make sure the Switch Hub is workable.
Check the LAN cable and Ethernet port of NVR are workable.
Check network routing cable(s).
Check cable distances do not exceed operating distance.
No image
If the
place where IP camera is installed is too dark, try to add
some lights when possible.
Check if there’s anything covering the lens.
NVR had been installed the correct video codec.
