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NH-2700CE 7. Appendix

7- 14

Error Code

Description

Trouble shooting

4005800

Retract box position error during
command
reserved operation

1. Mount the retract box or open the box cover
2. Check if CS62 sensor poll is abnormal
3. Check if the CS62 sensor cable is disconnected
(Cash Dispenser Board CN10 #5~2).

4005900

Initial jam time error

1. Remove jammed notes
2. Clean the sensors (CS1~CS15) in cash
dispenser

4005B00

2 Cassette Miss Feed Error (Fail to

reject bill separately.)

4005D00

Continuously detected 2 notes for three
times
or more during dispense operation

1. Check notes’ status in the reject box
2. Realign notes in the cassette
3. Check foreign objects at the position of the CS5
Sensor Guide
4. Check if the CS5 cable is disconnected
(CS5_1:Cash Dispenser B/D CN10 #11~12,
25~28/ CS5_2:CN12)

4006000

Something is detected in C31AB sensor

before dispensing bills from 3rd

cassette.

4006100

Something is detected in C31AB sensor

before dispensing bills.

4006200

Bills are remained in CS1AB sensor

after dispensing bills.

4006300

Bills are remained in CS31AB sensor

after dispensing bills

4006A00

CS15AB ~ CS13 Time out(Jam) during

dispensing bills from second cassette.

4006B00

Something is detected on CS31A,

CS31B sensor during initialization

4007000

Something is detected on CS41AB

sensor before dispensing bills from

fourth cassette.

4007200

Something is detected on CS41AB

sensor during dispensing bills.

4007300

Bills is remained in CS41AB sensor after

dispensing bills.

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Summary of Contents for NH-2700CE

Page 1: ...NH 2700CE Operator Manual Copyright 2011 Nautilus Hyosung Inc All right reserved...

Page 2: ...2700CE Revision Record Date Page Version Description of Change February 2011 All 1 0 New Publication March 2011 Chapter2 1 1 Added Caution in the Chapter 2 April 2011 Chapter 5 7 1 2 Updated Chapter 5...

Page 3: ...3 Hardware Specifications 3 1 Dimensions 3 2 3 2 Fascia Features 3 3 3 3 Devices of NH 2700CE 3 5 3 4 Operating Environment 3 8 4 Operating Instructions 4 1 Opening and Closing the Door 4 2 4 2 Cash D...

Page 4: ...Installation Information 6 2 6 2 System Installation 6 3 6 3 Hardware Installation 6 8 7 Appendix 7 1 Error Code Table 7 2 7 2 Installation Guide 7 30 7 3 Transaction Screen Flow 7 41 7 4 Supported U...

Page 5: ...NH 2700CE 1 Introduction 1 1 Chapter 1 Introduction...

Page 6: ...del NH 2700CE is highlighted in the following list Main Controller CPU S5PC100 834MHz ARM Cortex A8 SDRAM 256MB Flash Memory 256MB Memory NV RAM N A Operating System WinCE 6 0 Serial Ports 8 Ports Com...

Page 7: ...Method Semi Automatic Black Mark Paper Support Support Type Thermal Roll Paper Width Max 80mm Paper Specification Outer Diameter Max 180 Journal Printer Journal Printer Electronic Journal Safety Safet...

Page 8: ...nt portion of the unit including the portion where the customer transacts business Module refers to a plug in device that can be serviced or replaced Note s and bill s refer to the individual document...

Page 9: ...nstitutions National Transfer Systems 19 JPR Journal Printer 20 LCD Liquid Crystal Display 21 MCU Magnetic Card Unit 22 OPL Operation Panel for Customers to Operate 23 OSD board On Screen Display Boar...

Page 10: ...NH 2700CE 2 Precautions for Safety 1 2 Chapter 2 Precautions for Safety...

Page 11: ...rate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reason...

Page 12: ...a away from any combustible materials The equipment may catch on fire from overheating or short circuit of the power supply unit Disassembly Do not disassemble or modify the equipment unless you are a...

Page 13: ...arameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the follo...

Page 14: ...NH 2700CE 3 Hardware Specifications 3 1 Chapter 3 Hardware Specifications...

Page 15: ...2700CE 3 Hardware Specifications 3 2 3 Hardware Specifications 3 1 Dimensions Below figures show the overall physical dimensions of NH 2700CE NOTE All the units in the dimension is mm and is inch sca...

Page 16: ...your ATM 1 Liquid Crystal Display 4 Function Keys 2 Receipt Printer Slot 5 Card Reader Slot Dip Type 3 Encryption Pin Pad 6 Cash Dispenser Slot Customer Display The cardholder display welcomes the cus...

Page 17: ...the choices shown on the customer display and presses the corresponding function key Card Reader Slot The customer inserts to begin transactions and removes an card from the card reader slot Dip Card...

Page 18: ...keys mounted on each side of the customer display The customer selects from the choices shown on the customer display and presses the corresponding function key Basic Specification of LCD Screen Size...

Page 19: ...rdholder can receive it If the media is too mutilated or wrinkled to dispense or if a multiple pick occurs the dispenser sends the notes to the reject bin Basic Specification of Cash Dispenser Unit Ca...

Page 20: ...card entry slot and then removes the card to begin the transaction The dip card reader can read magnetic stripe cards and memory chip cards The dip card reader cannot retract capture or retain cards...

Page 21: ...Modem TCP IP Selectable 3 4 Operating Environment Power Requirements 100W Free Voltage 90 264VAC Power Connections NH 2700CE must be connected to a dedicated power circuit This circuit must consist of...

Page 22: ...NH 2700CE 4 Operating Instructions 4 1 Chapter 4 Operating Instructions...

Page 23: ...g Instructions 4 1 Opening and Closing the Door 4 1 1 Opening and Closing the Front Panel 1 Insert the Front Panel key and turn it clockwise 2 Please pull the Front Panel outward 3 Use the reverse ord...

Page 24: ...setting value 123456 2 Turn the electronic lock to the 90 degree clockwise as shown in left picture 3 Then turn the handle clockwise and open the safe door 4 1 4 How to close the electronic combinatio...

Page 25: ...k This section describes the operation of the lock electronic lock and vault door adjustments LOW BATTERY WARNING Repeated audio and visual signal LED flashing and repeated beeping during opening indi...

Page 26: ...m of the keypad by gently pulling downward on it s handle 2 Allow the battery and it s attached leads to drop down and out of the battery compartment If it does not drop gently pull on the battery unt...

Page 27: ...NH 2700CE 4 Operating Instructions 4 6 Changing Battery 2...

Page 28: ...oor with Dial Lock 1 Unlock the dial lock referring to 4 1 2 How to open the dial lock 2 Turn the security door handle counterclockwise then pull the security door to open it 3 Use the reverse order o...

Page 29: ...lockwise for more than four times and set to 50 2 Turn to the clockwise and stop at 25 at the third times 3 Turn to the counterclockwise and stop at 50 at the second times 4 Turn to the clockwise unti...

Page 30: ...clockwise for more than four times and set to 50 at left scale indicator as shown in the Fig 4 1 4 Turn to the clockwise and stop at 25 at the third time as shown in the Fig 4 2 5 Turn to the counterc...

Page 31: ...than four times and position at left scale indicator to 10 target number to change 8 Turn to the clockwise for three times and position the scale to 50 target number to change 9 Turn to the countercl...

Page 32: ...ore than a couple of times while the door is open to see if the door is opened or not Make sure to run the open close test for at least two or three times 12 When all setting is completed inform the p...

Page 33: ...ock is shelved Instead the Shelved Mode combination is used to open the lock without any Smart Key The default Factory Combination is set to 50 25 50 Practice opening the lock in shelved mode with the...

Page 34: ...ly pressing those six buttons The LCD will display these number as they are entered 3 When the combination has been correctly entered the LCD will read OPr meaning Open right 4 Turn the dial right CW...

Page 35: ...was pressed on the keypad you may clear the entire operation and start again by pressing the star key This allows you to return to the EC prompt without getting a wrong try error lightning bolt Cautio...

Page 36: ...e Once a lock is activated in any mode the Shelved Mode combination returns to the Factory Default of 50 25 50 To change the Shelved Mode Combination 1 Power Lock EC Turn the Dial to the left CCW unti...

Page 37: ...nation 6 Extend Bolt Turn the Dial to the left CCW to extend the bolt 7 Power Lock Turn the dial to the left CCW until the Change Key symbol along with Enter Combination is displayed 8 Press 8 EcF Pre...

Page 38: ...rn the dial to the left CCW until EC Enter Combination is displayed 14 EC Enter New Shelved Mode Combination OPr Enter the new shelved mode combination by pressing those digits on the lock s keypad Th...

Page 39: ...tions Acceptable condition 1 Bill which is very clean and can readily be recognized as a true bill 2 Bill has sufficient life or sizing to be handled easily 3 Bill which can be manually held straightl...

Page 40: ...rating Instructions 4 19 Unacceptable condition 1 Bill having serious wrinkles torn or broken section wherein paper fiber is broken and separation begins 9 Wrinkle 9 Torn 9 Broken section Wrinkle Torn...

Page 41: ...or sizing but stained seriously 3 Bill with holes Perforated bill 4 Bill ragged and cannot be held straightly when one end is supported by a hand Stained Hole 20mm 35mm When the bill is held by 20mm...

Page 42: ...NH 2700CE 4 Operating Instructions 4 21 5 Bill with cellophane tape scotch tape etc 6 Bill with folds 7 Gradually curved bill bills tied by hand seal etc Tape Fold Band seal...

Page 43: ...ase 2 9 Case 3 Bill distortion should not exceed 10 mm Prior to replenishing the cash cassette with the notes 1 Fan the notes so that the notes are not sticking together 2 Remove all notes with holes...

Page 44: ...handle and the other hand supporting the cash cassette from bottom pull it up and out carefully 2 Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the ca...

Page 45: ...4 Replenish the cassette Take note as below PRECAUTION Do NOT replenish more cash than recommended capacity It means that it should be replenished less than 2 000 bills per cassette for new bills Make...

Page 46: ...key when it is locked 7 With one hand holding the cassette handle and the other hand supporting the cassette from the bottom place the cassette carefully on the set guide of the CDU and push it in un...

Page 47: ...cassette Doing so will cause not only the same reject problem but other unexpected problems such as note jams on cash dispenser 4 2 4 How to Clear Notes Jam 1 Turn power off first and pull the rail of...

Page 48: ...here is any jammed note inside of CDU body If so remove the jammed note from it WARNING If the belt is detached from the Roller the lifespan of the belt can be dramatically reduced which can result in...

Page 49: ...eceipt Paper Specifications Item Specifications Remark Paper Type Thermal Roll Paper Paper detects heat Paper Width 79 5 0 5mm Paper Exterior 180 Paper basis Weight 55 3 g Paper Thickness 58 4 Print C...

Page 50: ...time 3 Keep it away form the organic solvents Paper color may change if the paper comes in contact with organic solvents or glues containing organic solvent 4 Keep it away from plastics If the paper...

Page 51: ...2 Prepare the new paper roll Please see the NOTE described below 3 Remove the roll guide by carefully pulling it off NOTE Prior to loading the receipt paper the following must be kept in mind 1 Load...

Page 52: ...ce the tension during feeding 6 Insert the leading edge of paper between lower guide and upper guide of the receipt printer slowly When the machine is initialized the paper is going to start feeding 7...

Page 53: ...NH 2700CE 4 Operating Instructions 4 32 NOTE THE BASIC MECHANISM OF RECEIPT PRINTER...

Page 54: ...th press down the green button to release the lower roller assembly 2 To take out a jammed paper in front of transport path lift up the transparent window guide and remove the jamming receipt carefull...

Page 55: ...NH 2700CE 5 Operator Function 5 1 Chapter 5 Operator Function...

Page 56: ...If the correct password is entered the OPERATOR FUCNTION menu will be displayed Pressing CLEAR key erases the entered number and pressing CANCEL key goes to in service mode Depending on authority ther...

Page 57: ...O O O TRIAL DAY TOTAL O O O CASSETTE TOTAL O O O 1 SETTLEMENT TRIAL CASSETTE TOTAL O O O CLEAR JOURNAL O O X CLEAR TRANS SEQUENCE NO O O X PREV O O O NEXT O O O PREV 50 O O O NEXT 50 O O O MOVE START...

Page 58: ...SUMMARY NEXT O O O PRINT O O O REJECT ANALYSIS CLEAR O O X INITIALIZE O O O RECEIPT PRINTER O O O CASH DISPENSER O O O MODEM DIAL UP O O O HOST ADDRESS O O O HOST PORT O O O SSL EN DISABLE O O O TCP...

Page 59: ...O X STORE MESSAGE O O X RECEIPT HEADER O O X RECEIPT TAIL O O X RECEIPT ADDRESS PHONE NUMBER O O X CHANGE MESSAGE PROCESSOR MESSAGE O O X ALLOW ONLY LISTED BIN EN DISABLE O O X PREV PAGE O O X NEXT PA...

Page 60: ...O X EN DISABLE O O X AFTER CARD O O X AFTER PIN O O X AFTER ACCOUNT O O X OPTIONAL FUNCTION1 PRE DIALING DIAL UP RECEIPT PAPER LOW SENEOR EN DISABLE O O X CST SOUND ON OFF O O X DEVICE OPTION EPP FLIC...

Page 61: ...X TITLE O O X NOTICE MESSAGE O O X EN DISABLE O O X OWNER O O X CONTACT INFO O O X WITHDRAWAL AMOUNT O O X ATM OPERATOR FEE MODE BALANCE AMOUNT O O X EN DISABLE O O X COUPON1 TEXT O O X COUPON1 AWARD...

Page 62: ...COUPON1 TEXT O O X COUPON4 AWARD COOUPON ON BIN EN DISABLE O O X EN DISABLE O O X COUPON1 TEXT O O X COUPON5 AWARD COOUPON ON BIN EN DISABLE O O X EN DISABLE O O X COUPON1 TEXT O O X COUPON6 AWARD CO...

Page 63: ...TIMER O O X EN DISABLE O O X SCREEN 1 DELETE O O X EN DISABLE O O X SCREEN 2 DELETE O O X EN DISABLE O O X SCREEN 3 DELETE O O X EN DISABLE O O X SCREEN 4 DELETE O O X EN DISABLE O O X SCREEN 5 DELETE...

Page 64: ...X X GENERAL O X X EOT OPTIONAL O X X NO EOT REQUIRED O X X EOT ENQ OPTION NO ENQ REQUIRED O X X STANDARD 1 O X X STANDARD 2 O X X STANDARD 3 O X X MESSAGE FORMAT EPS O X X VISA FRAMED O X X STANDARD...

Page 65: ...O O X DNS O O X TERMINAL IP TCP IP DHCP EN DISABLE O O X HOST INITIAL STRING O O X RMS INITIAL STRING O O X MODEM PARAMETERS DIAL UP MODEM TEST O O X OPERATOR PASSWORD O O O SERVICE PASSWORD O O X CH...

Page 66: ...O O X BACKUP LOG TO USB O O X CLEAR ALL O O X CLEAR SETTING O O X CLEAR JOURNAL O O X CLEAR TRANS SEQUENCE NUMBER O O X CLEAR NVRAM CLEAR LOG O O X BACK NVRAM O O X SYSTEM CONTROL RESTORE NVRAM O O X...

Page 67: ...BLE O O X RMS RING COUNT DIAL UP O O X RMS EN DISABLE ATM LISTENING PORT TCP IP O O X EN DISABLE O O X URL En Disable TCP IP O O X PHONE NUMBER1 DIAL UP O O X PHONE NUMBER2 DIAL UP O O X INTERVAL O O...

Page 68: ...INUTE O O O DISPENSE LIMIT O O X LB 0 O O X LB 1 O O X LB 2 O O X RB 0 O O X RB 1 O O X FAST CASH RB 2 O O X LOW CURRENCY CHECK EN DISABLE O O X 1ST CASSETTE O X X 2ND CASSETTE O X X 3RD CASSETTE O X...

Page 69: ...ALIZE button if the error is caused by a device so it can be cleared by initializing Press OPERATOR FUNCTION button if you have to set up any information to clear the error And set up the information...

Page 70: ...KeyPad Default KeyPad Character Table Screen Shift Status 0 1 2 3 4 5 6 7 8 9 NUMBER 0 1 2 3 4 5 6 7 8 9 UPPER Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y ALPHA LOWER Space q z a b c d e...

Page 71: ...ey 1 is pressed once it is SPACE pressed twice it is Q pressed third time it is Z in case of the Alpha mode When the desired character is selected press ENTER F keys move the cursor position in the AL...

Page 72: ...You can use this KeyPad in same way as a computer keyboard Default KeyPad Character Table Screen Key Character Table ABC Q W E R T Y U I O P A S D F G H J K L Z X C V B N M CAPS q w e r t y u i o p a...

Page 73: ...1st Cassette 8 The Media Status of 2nd Cassette 9 The Media Status of 3rd Cassette 10 The Media Status of 4th Cassette 11 1st Cassette Remaining notes Denomination e g if 1000 notes of 20 1000 20 12 2...

Page 74: ...NISH 4 QUICK CONFIGURATION F1 SETTLEMENT F2 CUSTOMER SETUP F3 JOURNAL F4 SYSTEM SETUP F5 REPORT F6 HOST SETUP F7 DIAGNOSTICS F8 TRANSACTION SETUP In order to move to the in service mode press the 1 or...

Page 75: ...DIAL UP MESSAGE FORMAT STANDARD1 STANDARD2 STANDARD3 EPS TERMINAL ID NH2700 ERROR CODE 00000 00 STATUS CST1 Remaining Notes BILLS COUNT 1047 10 N A CST2 Remaining Notes BILLS COUNT 18 20 N A CST3 Rema...

Page 76: ...or Function 5 22 CST3 Media Status MISSING NORMAL LOW EMPTY FULL CST4 Media Status MISSING NORMAL LOW EMPTY FULL REJECT REJECT COUNT CDU 0 Card OK ERROR Pinpad OK ERROR Cash Dispenser OK ERROR Receipt...

Page 77: ...operate the related function To go back to the previous screen press the CANCEL key in pinpad 1 ADD CASH Go to the next screen 2 DAY TOTAL Do settlement with host After settlement clear transaction i...

Page 78: ...t Cassette numbers are designated from top to bottom Input the note count you want to add and press the ENTER key in the pinpad If you completed the all cassettes you have to press APPLY button to eff...

Page 79: ...SEQUENCE NO This function will reset the journal sequence number to 0001 This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records 3 PRINT JOURNAL The PRIN...

Page 80: ...ournal record will be displayed on the screen Use PREV or NEXT button to show just one data before or after and PREV 50 or NEXT 50 button are for data before 50 or after 50 EA If you use MOVE START or...

Page 81: ...index is valid 5 4 2 PRINT LAST X The PRINT LAST X function is used to print out recent journal data If you want to print recent journal data enter the count of data you want on JOURNAL main screen a...

Page 82: ...rt menu consists of 5 sub menus ERROR CODE ERROR SUMMARY SW VERSION PRINT ALL SETUP and REJECT ANALYSIS You can print out all information regarding each device as well as system value set up If you wa...

Page 83: ...XT buttons are used to navigate previous and next error codes one by one PREV 10 NEXT 10 are available to do ones by 10 EA MOVE FIRST MOVE LAST buttons are to go to the first error code and the last o...

Page 84: ...1 SEARCH ERROR CODE You can search a specific error code if it exists In order to use the function please input the specific error code in the field and select OK button If there is no result in datab...

Page 85: ...NH 2700CE 5 Operator Function 5 31 5 5 2 SW VERSION This menu shows each software version Each versions will be displayed APPLICATION CDU EP CDU SP SPR EP SPR SP MCU EP MCU SP and etc...

Page 86: ...ERIAL NUMBER SPEAKER VOLUME HOST MODEM INITIAL STRING RMS MODEM INITIALI STRING 8 SYSTEM SETUP LANGUAGE MODE N A WELCOME MESSAGE INFO EXIT MESSAGE INFO MARKETING MESSAGE INFO STORE MESSAGE INFO PROCES...

Page 87: ...VERSION INFORMATION AP SP EP VERSION CURRENT CASSETTE REJECT CURRENT BILLS SERIAL NUMBER SPEAKER VOLUME ATM IP OPTION 9 SYSTEM SETUP LANGUAGE MODE WELCOME MESSAGE INFO EXIT MESSAGE INFO MARKETING MES...

Page 88: ...NH 2700CE 5 Operator Function 5 34 TERMINAL ID STANDARD 3 OPTION HOST ADDRESS INFO HEALTH CHECK OPTION AUTO DAY TOTAL OPTION RMS OPTION 12 HOST SETUP MASTER KEY INFO...

Page 89: ...imes they have occurred You can print these errors PREV NEXT buttons are used to navigate previous and next pages and PRINT button prints all of error code history CLEAR button erases the history stac...

Page 90: ...the rejects by the number of times or note counts they occurred You can print these rejects PRINT button prints the reject analysis information CLEAR button erases the reject analysis information and...

Page 91: ...sists of 7 sub menus INITIALIZE RECEIPT PRINTER CASH DISPENSER MODEM or TCP IP MCU TEST AUXILIARY UNIT and AGING Please press each button on this menu to go to next screen or to operate the related fu...

Page 92: ...e testing RECEIPT PRINTER CASH DISPENSER and MODEM CASE 1 If you input test count 0 the test count will be UNLIMIT 2 If you input test count 10 the test will perform 10 times 3 If you cancel a test an...

Page 93: ...ror code Confirm the detailed error description in the ERROR CODE of REPORT MENU Accessing the RECEIPT PRINTER 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select the RECEIPT PRINTER in the DIAGNOS...

Page 94: ...dem for any errors Input the desired PHONE NUMBER then press ENTER Key for TEST DIAL This function is used to check the function of the modem dial Accessing the MODEM 1 Select DIAGNOSTICS in the OPERA...

Page 95: ...OPTION and SSL VERSION then select CONNECT for line test This function is used to check the function of the TCP IP Accessing the TCP IP 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select the TCP...

Page 96: ...on of testing the magnetic stripe reader and the card itself Accessing the MCU TEST 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select MCU TEST in the DIAGNOSTICS menu 3 After insert card Select I...

Page 97: ...ator Function 5 43 5 6 6 AUXILIARY UNIT This AUXILIARY UNIT contains SENSOR and FLICKER Please press each button on this menu to go to the next screen To go back to the previous screen press the CANCE...

Page 98: ...as the function of testing if all the sensors are in proper working condition The sensors are tested by turning the sensors on and off Accessing the SENSOR 1 Select DIAGNOSTICS in the OPERATOR FUNCTIO...

Page 99: ...sor will be displayed as GREEN COLOR And if any sensor detects an obstacle causing a machine to be jammed or it is in an abnormal condition the sensor will be displayed as RED COLOR Moreover if any se...

Page 100: ...normal the sensor will be displayed as GREEN COLOR And if any sensor detects an obstacle or it is in an abnormal condition the sensor will be displayed as RED COLOR Moreover if any sensor doesn t exi...

Page 101: ...each button on this menu to change test mode ON OFF or FLICKING To go back to the previous screen press the CANCEL key in pinpad Accessing the SENSOR 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Se...

Page 102: ...s only used at the factory and the laboratory for testing each module Accessing the AGING 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select AGING in the DIAGNOSTICS menu 3 All units will be teste...

Page 103: ...ODE ADVERTISEMENT STANDARD3 OPTION and SELECT PROCESSOR Please press each button on this menu to go to the next screen To go back to the previous screen press the CANCEL key in pinpad STANDARD 3 NOTE...

Page 104: ...T MESSAGE buttons the current display will be changed into the each screens And you can change the message in the RECEIPT If you press the RECEIPT HEADER TAIL ADDRESS PHONE NUMBER MARKETING MESSAGE ST...

Page 105: ...NH 2700CE 5 Operator Function 5 51 Refer to figure of the Sample Receipt below for the location of the messages The default receipt format will not include any messages Location of Messages on Receipt...

Page 106: ...on 5 52 5 7 1 1 WELCOME MESSAGE The WELCOME MESSAGE function is used to edit the welcome text Please input the welcome message in the field and select OK button If it is saved successfully OPERATION S...

Page 107: ...t the receipt header in the field and select OK button If it is saved successfully OPERATION SUCCESSFUL will be displayed 5 7 1 3 RECEIPT TAIL The RECEIPT TAIL function is used to edit the message at...

Page 108: ...NUMBER The RECEIPT ADDRESS PHONE NUMBER function is used to edit the message at the address phone number of receipt Please input the receipt address phone number in the field and select OK button If...

Page 109: ...GE The EXIT MESSAGE function is used to edit the exit text The message will be displayed at the end of transaction screen Please input the exit message in the field and select OK button If it is saved...

Page 110: ...6 MARKETING MESSAGE The MARKETING MESSAGE function is used to edit the marketing message text on receipt Please input the marketing message in the field and select OK button If it is saved successfull...

Page 111: ...7 5 7 1 7 STORE MESSAGE The STORE MESSAGE function is used to edit the store message text on receipt Please input the store message in the field and select OK button If it is saved successfully OPERAT...

Page 112: ...SOR MESSAGE The PROCESSOR MESSAGE function is used to edit the processor message text on receipt Please input the processor store marketing message in the field and select OK button If it is saved suc...

Page 113: ...ike Block Surcharge Withdrawal Surcharge Balance Surcharge Accept Card Decline Card and Award Coupon If ALLOW ONLY LISTED BIN EN DISALBE option is enabled it ensures that only cards with BIN Numbers i...

Page 114: ...ge Use PREV PAGE or NEXT PAGE button to show just one page before or after and PREV 50 or NEXT 50 buttons are for 50 or after 50 BIN To Add a BIN Property use ADD NEW button To edit or delete use EDIT...

Page 115: ...ntering BIN if press enter key on pinpad if there are other actions for same BIN the actions are displayed at below Press ACTION button to change bin action it will be toggled block surcharge withdraw...

Page 116: ...ould like to input are entered press APPLY button to finish the adding editing job If adding bin action is not valid as compared with previously added bin action like block surcharge and withdrawal su...

Page 117: ...NH 2700CE 5 Operator Function 5 63 5 7 2 3 SEARCH BIN The SEARCH BIN screen allows finding the registered BIN Enter BIN and press enter key on pinpad the screen will move the page located in BIN...

Page 118: ...NCTION1 menu contains MOD 10 CHECK NEED MORE TIME ACCOUNTS SELECT RECEIPT and PRE DIALING Please press each button on this menu to go to next screen To go back to the previous screen press the CANCEL...

Page 119: ...NH 2700CE 5 Operator Function 5 65 5 7 3 1 MOD 10 CHECK MOD 10 CHECK is to check the card data s validation Please press EN DISABLE button to set up MOD 10 CHECK...

Page 120: ...need more time at transaction procedure for customers when user selection timeout occurs Press EN DISABLE button to set up If enabled and timeout occurs the screen message Do you need more time will...

Page 121: ...counts which is used on transaction You can see CHEQUE ACCOUNT SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however only CREDIT CARD ACCOUNT and SAVINGS ACCOUNT can be set up Because CHEQUE ACCOUNT is the...

Page 122: ...e whether printing the receipt after a transaction will be performed or not Please press EN DISABLE button to set up SELECT RECEIPT If SELECT RECEIPT is DISABLED the ATM MACHINE will print out the rec...

Page 123: ...improve the performance speed of transaction by making a connection to the host server earlier than normal Please press EN DISABLE button to set up PRE DIALING and one of three buttons AFTER CARD ATER...

Page 124: ...NH 2700CE 5 Operator Function 5 70 5 7 4 OPTIONAL FUNCTION2 OPTIONAL FUNCTION2 menu contains DEVICE OPTION and SCREEN SERVICES To go back to the previous screen press the CANCEL Key in pinpad...

Page 125: ...TION Please press each button on this menu to set up items To go back to the previous screen press the CANCEL Key in pinpad 5 7 4 2 SCREEN SERVICES SCREEN SERVICES menu contains CHANGE BACKGROUND and...

Page 126: ...d screens Please press EN DISABLE button on this menu to set up for CHANGE BACKGROUND To go back to the previous screen press the CANCEL Key in pinpad DISABLED ENABLED The change background image can...

Page 127: ...n n Please press SCREEN n EN DISABLE button to set up SCREEN n 5 7 4 2 2 DEFAULT SCREEN DEFAULT SCREEN function provides SIX different Background screens You can set up only one screen on the six scre...

Page 128: ...Function 5 74 5 7 4 2 3 NOTICE NOTICE menu contains TITLE and MESSAGE You can set up TITLE 1 line 30 column and MESSAGE 3 line 40 column If you set up NOTICE ENABLE ATM will be displayed notice inform...

Page 129: ...mount and surcharge owner When the ATM OPERATOR FEE MODE is disabled and also if the swiped card data contains BIN number that was entered during installation the surcharge warning message will not be...

Page 130: ...5 1 ATM OPERATOR FEE OWNER The ATM OPERATOR FEE OWNER function is used to edit the owner Please input the surcharge owner in the field and select OK button If it is saved successfully OPERATION SUCCE...

Page 131: ...ONTACT INFO function is used to edit the surcharge contact Information at surcharge warning screen and on receipt Please input the surcharge contact Information in the field and select OK button If it...

Page 132: ...2700CE 5 Operator Function 5 78 5 7 6 ADVERTISEMENT ADVERTISEMENT function provides COUPON WELCOIME ADVERTISEMENT and TRANSACTION ADVERTISEMENT Please press each button on this menu to go to next scre...

Page 133: ...NH 2700CE 5 Operator Function 5 79 5 7 6 1 COUPON Please press COUPON button COUPON SETTING screen will be displayed as below COUPON supports 2line 40column...

Page 134: ...press each button on this menu to go to next screen 5 7 6 1 1 2 COUPON n Please press COUPON n EN DISABLE button to set up COUPON n Please press COUPON n TEXT button on this menu to go to next screen...

Page 135: ...n 5 81 5 7 6 1 1 3 COUPON n TEXT The COUPON n TEXT function is used to edit the coupon n text Please input the welcome message in the field and select OK button If it is saved successfully OPERATION S...

Page 136: ...imer which means the interval of exchanging a current advertisement for the other one in an idle state exactly And the range of it should be between 5 and 30 seconds in welcome screen Please press eac...

Page 137: ...an change the advertisement display timer which means the interval of exchanging a current advertisement for the other one in a transaction state exactly And the range of it should be between 5 and 30...

Page 138: ...NH 2700CE 5 Operator Function 5 84 5 7 6 3 1 SCREEN n Please press SCREEN n EN DISABLE button to set up SCREEN n...

Page 139: ...is selected 1 STATUS MONITORING function is for deciding whether status monitoring field in message is sent to a host or not 2 COMMUNICATION HEADER function is for deciding whether communication heade...

Page 140: ...86 5 7 7 1 COMMUNICATION ID The COMMUNICATION ID function is used to edit the communication id Please input the communication id in the field and select OK button If it is saved successfully OPERATIO...

Page 141: ...tional information when Triton message is selected 1 TERMINAL STATUS function is for deciding whether terminal status field in message is sent to a host or not 2 HOST ERROR function is for deciding wh...

Page 142: ...R SELECTHOST menu contains COMMUNICATION MESSAGE FORMAT EOT ENQ OPTION TCP IP TYPE and REVERSAL RETRY COUNT NOTE 1 EOT ENQ OPTION is displayed only if the Network is Dial up or TCP IP Type is VISA FRA...

Page 143: ...ost Select DIALUP or TCP IP In case of setting up DIALUP communicate with a host using a modem And in case of setting up TCP IP communicate with a host using LAN NOTE In case of selecting IN SERVICE o...

Page 144: ...NH 2700CE 5 Operator Function 5 90 5 7 9 2 EOT ENQ OPTION EOT ENQ OPTION contains GENERAL EOT OPTIONAL NO EOT REQUIRED and NO ENQ REQUIRED functions You can select one of these options...

Page 145: ...to communicate with data processing company or a bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS If STANDARD3 is selected STANDARD3 OPTION button will be displayed on the CUSTOMER SETUP Screen...

Page 146: ...o be used as a security method and as a protocol even at the different category when communicating with a host In this menu you can change TCP IP TYPE and can decide whether ENABLE or DISABLE SSL OPTI...

Page 147: ...setting the try count of reversal transaction CURRENT REVERSAL RETRY COUNT displays count of currently set value You can enter the count and then press ENTER or CONFIRM if you want to change the retr...

Page 148: ...ER VOLUME MODEM PARAMETERS TERMINAL IP DEVICE SETUP and SYSTEM CONTROL Please press each button on this menu to go to next screen To go back to the previous screen press the CANCEL key in pinpad NOTE...

Page 149: ...the cursor will be positioned and you can change the value This value is saved by pressing APPLY key and on the other hand to go back to the previous screen press the CANCEL key in pinpad 5 8 2 SPEAKE...

Page 150: ...o DISABLE or DISABLE to ENABLE In case of DHCP is disabled IP ADDRESS SUBNET MASK GATEWAY and DNS buttons will be displayed If DHCP value is ENABLE ATM uses DYNAMIC IP to connect to a host Otherwise A...

Page 151: ...OPERATOR PASSWORD SERVICE PASSWORD and MASTER PASSWORD 5 8 4 1 OPERATOR PASSWORD This menu enables you to change the current operator password as a new one To change the current password you should in...

Page 152: ...the proper one in current password field demonstrated as below The factory default value of service password is 222222 5 8 4 3 MASTER PASSWORD This menu enables you to change the current master passwo...

Page 153: ...HOST INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial string when the special circumstance is required by a nonstandard modem initial string Before editing the initi...

Page 154: ...g in the field as shown as below and select OK button If it is saved successfully OPERATION SUCCESSFUL will be displayed 5 8 5 2 RMS INITIAL STRING The RMS INITIAL STRING function is for editing the R...

Page 155: ...r Function 5 101 5 8 7 DEVICE SETUP This DEVICE SETUP menu contains CDU SETUP Please press the CDU SETUP button on this menu to go to next screen NOTE When you change CDU Setup Information contact the...

Page 156: ...to operate the related function Press the buttons COUNTRY CDU TYPE and CASSETTE VOLUME Then the CDU SETUP INFORMATION will be changed If you changed the information correctly press the EXECUTE button...

Page 157: ...fore pressing the button When BACKUP ALL JOURNALS TO USB BACKUP JOURNAL BY DATE TO USB or BACKUP LOG TO USB button is selected this data will be sent into USB flash drive When SOFTWARE UPDATE is enter...

Page 158: ...you press the YES button the ATM will restart 5 8 8 2 BACKUP JOURNAL BY DATE TO USB Input the START DATE and END DATE using FROM and TO buttons And press the SEARCH button Then the journal date betwe...

Page 159: ...AR SETTING This will delete all programmed parameters and make all information including passwords to the default settings This does NOT include the master keys which are stored only in EPP denominati...

Page 160: ...he other countries And the kinds of transactions accounts are different from the other counties also So after choosing Australia information needed to initialize ATM would be suitable for the financia...

Page 161: ...NH 2700CE 5 Operator Function 5 107 The SERIAL NUMBER function is used to insert the ATM machine number for RMS...

Page 162: ...AUTO DAY TOTAL TCP IP This host setup menu contains KEY MANAGEMENT HOST ADDRESS TERMINAL ID HEALTH CHECK MESSAGE REMOTE MONITOR ROUTING ID and AUTO DAY TOTAL Pressing function key beside menu button...

Page 163: ...umber 3 If you enter both of passwords correctly the screen would be exchanged for the next one demonstrated in the next page 4 If a wrong password is injected you must wait for 30 seconds So please b...

Page 164: ...assword to enter key manager program 4 Check Key Check whether keys are properly injected into EPP or not 5 Remote Key Info Show the information about keys for remote key downloading function 6 Set EP...

Page 165: ...ement mode again press Clear key twice on EPP to exit Key management mode Without this procedure you would not be able to do next one 3 Now you should log in Key management again The thing you have to...

Page 166: ...eded in ADD ID procedure is that the Master Key is bisected for security Now all of the Master Key installation has been finished This manual will show you the details about the screens and function k...

Page 167: ...ANAGEMENT MODE Key Management Main Screen 1 This main screen will display current key mode on the middle of screen 2 If you want to change Key Mode Press Key Mode button Then the key mode text box in...

Page 168: ...rd button in the main screen And press Password1 and Password2 button each to change the password 1 Press Password1 or Password2 button 2 Enter a new 6 digit number password by using customer keyboard...

Page 169: ...d Default ID 000000 6 digit number 000000 6 digit number Default Password 000000 6 digit number 000000 6 digit number And after inserting all IDs and passwords you will face the screen as above The pu...

Page 170: ...e Main Screen If a user makes a pair of IDs and passwords the count number in the middle of screen would be as same as the number of adding ID Most of user may be able to see the count number as 2 And...

Page 171: ...hority for inserting a bisected Master Key 2 Enter the 1st ID and password consisting of 6 sized decimal numbers by pressing EPP numeric keys Only 0 9 keys are available 3 Press Verify button to verif...

Page 172: ...and password ID count cannot display exact ID count In this case ID count will display 0 value So you should Exit from this screen and re enter ID and password to check exact ID count 2 If ID count is...

Page 173: ...on State And if current state is Installation State EPP state will be changed to Authorized Removal State Initialization State EPP cannot execute GET_PIN and GET_PINBLOCK command Installation State EP...

Page 174: ...y entering the 2nd password to execute program Default password had been changed So you must insert the newly changed password 3 If you enter both of passwords correctly program would start as the sam...

Page 175: ...NH 2700CE 5 Operator Function 5 121 5 9 1 10 EDIT KEY Fig 1 12 Edit Key Screen If you press Edit Key button in main menu you can see this screen You can insert master key in this screen...

Page 176: ...master key 6 Enter 32 sized hexadecimal keys with EPP to inject part B of master key 7 Press Import button to inject entered key to EPP 8 Press cancel button to exit from this screen The mapping tabl...

Page 177: ...n the Key Index menu will be used the other keys are not If an authorized person has entered a partial key only his her half then the or is used to tell you which partial key was entered Once both key...

Page 178: ...screen 1 The information is about keys for Remote Key Download function 2 CA means certificate authority as VerySign Company 3 Serial number is the unique number for each Hyosung customer keyboard EPP...

Page 179: ...13 DELETE ID Delete ID screen 1 This screen is for deleting previously entered ID and password of EPP 2 Enter 6 digit ID and password each by pressing EPP numeric keys Only 0 9 keys are available 3 P...

Page 180: ...f host can be input You can input character number and special symbol up to 1 20 digit by using or This function is used to enter the primary phone number and the back up phone number of the host When...

Page 181: ...NUMBER 1 HOST ADDRESS 2 and PORT NUMBER 2 Press PORT NUMBER 1 and PORT NUMBER 2 buttons and then the values can be input on this screen These values can be saved by pressing ENTER key HOST ADDRESS 1...

Page 182: ...he host address1 in the field and select OK button If it is saved successfully OPERATION SUCCESSFUL will be displays 5 9 3 2 HOST ADDRESS 2 The HOST ADDRESS 2 function is used to edit the host address...

Page 183: ...the terminal id number of ATM Please input the terminal id in the field and select OK button If it is saved successfully OPERATION SUCCESSFUL will be displayed A host will identify ATM by looking at...

Page 184: ...either ENABLE or DISABLE can be selected ATM sends its status periodically to the host when HOST SEND is set up to Enable The interval is dependent on SEND INTERVAL If you press SEND INTERVAL button...

Page 185: ...ment System RMS 1 RMS EN DISABLE function is used to connect to the RMS mode to enable or to disable The default option is ENABLE 2 RMS STATUS SEND EN DISABLE function is used to send the status messa...

Page 186: ...EN DISABLE DIALUP Display which is to be set up in the RMS RING COUNT for the reception on standby of the ATM TCP IP Display which is to be set up in the RMS LISTENING PORT for the reception on standb...

Page 187: ...n is ENABLE or DISABLE Set the value using EN DISABLE button 2 INTERVAL Display RMS STATUS SEND cycle unit hours Set the value using INTERVAL button Input the number from 1 to 24 3 PHONE 1 PHONE 2 Dis...

Page 188: ...ABLE Display whether to use URL or IP ADDRESS If the value is ENABLE that means the ATM uses URL ADDRESS Set the value using URL EN DISABLE button 4 RMS ADDRESS Display RMS ADDRESS Set the value using...

Page 189: ...OLAD TYPE for upload condition Set the value using UPLOAD TYPE button MONTHLY DAILY or COUNT 3 COUNT Display COUNT for upload condition in case UPLOAD TYPE is COUNT Set the values using COUNT button I...

Page 190: ...unction 5 136 5 9 6 2 1 RMS ADDRESS The RMS ADDRESS function is used to edit the RMS address Please input the RMS address in the field and select OK button If it is saved successfully OPERATION SUCCES...

Page 191: ...D Number of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format Please input the routing ID in the field and select OK button If it is saved successful...

Page 192: ...your day s balance should match the host at the same time This information will appear as a journal record so you will need to access your journal to print or view the totals 1 EN DISABLE Display whe...

Page 193: ...that can be dispensed per one transaction The amount must be a multiple of denomination And the maximum dispensed count in one transaction is 50 notes So you must set up the DISPENSE LIMIT within the...

Page 194: ...et the cash amount which is to be displayed on the FAST CASH screen The maximum amount must be less than the DISPENSE LIMIT You can set 6 kinds of values which are frequently requested by customer usi...

Page 195: ...not know what kind of note is in a cassette automatically an owner must declare what is in it Pressing function key beside menu button selects the cassette to set the denomination of note Input the no...

Page 196: ...if you press each menu SETTLEMENT JOURNAL REPORT DIAGNOSTICS CUSTOMER SETUP SYSTEM SETUP HOST SETUP or TRANSACTION SETUP then it will enter each sub menu 5 12 QUICK REPLENISH This menu provides conven...

Page 197: ...ction 5 143 5 12 1 DAY TOTAL CASSETTE TOTAL It will perform DAY TOTAL and CASSETTE TOTAL first 1 DAY TOTAL Do settlement with host After settlement clear transaction information 2 CASSETTE TOTAL Clear...

Page 198: ...ount Cassette numbers are designated from top to bottom Input the note count you want to add and press the ENTER key in the pinpad If you completed the all cassettes you have to press APPLY button to...

Page 199: ...nsists of NETWORK SETUP MESSAGE FORMAT SETUP TERMINAL ID SETUP PASSWORD SETUP and RESULT CONFIGURATION 5 13 1 TCP IP This chapter shows how to configure for TCP IP Setup Information 5 13 1 1 COMMUNICA...

Page 200: ...s menu you can change TCP IP TYPE and can decide whether ENABLE or DISABLE about SSL OPTION There are three kinds of TCP IP types in this TCP IP COMMUNICATION menu STANDARD TCP IP VISA FRAMED TCP IP a...

Page 201: ...can select one of these options 5 13 1 4 HOST ADDRESS HOST ADDRESS contains URL EN DISABLE HOST ADDRESS 1 and PORT NUMBER 1 Press PORT NUMBER 1 button and then the values can be input on this screen...

Page 202: ...DHCP value to DISABLE and press NEXT it goes to TERMINAL IP SETUP Screen NOTE When you press NEXT button if you configured DHCP to DISABLE then it goes to Section No 5 13 1 6 If not then it goes to S...

Page 203: ...data processing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type STANDARD 3 is Triton 9600 message type a...

Page 204: ...8 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format NOTE When you press N...

Page 205: ...mation when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent to a host or not 2 COMMUNICATION HEADER function is to decide whethe...

Page 206: ...looking at terminal ID Terminal ID will be included in host message and will be printed on the receipt 5 13 1 11 PASSWORD SETUP MASTER PASSWORD This menu enables you to change current master password...

Page 207: ...NH 2700CE 5 Operator Function 5 153 5 13 1 12 RESULT After performing QUICK CONFIGURATION the result will be shown as below...

Page 208: ...5 13 2 1 COMMUNICATION This is to set up a type of line to communicate with a host Select DIALUP In case of setting up DIALUP communicate with host using modem 5 13 2 2 EOT ENQ OPTION EOT ENQ OPTION...

Page 209: ...to use during communicating with Host You can select one of message type to communicate with data processing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS STANDARD 1 is a HYOSUNG...

Page 210: ...5 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format NOTE When you press...

Page 211: ...ation when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent To a host or not 2 COMMUNICATION HEADER function is to decide whether...

Page 212: ...looking at terminal ID Terminal ID will be included in a host message and will be printed on the receipt 5 13 2 8 PASSWORD SETUP MASTER PASSWORD This menu enables you to change current master password...

Page 213: ...NH 2700CE 5 Operator Function 5 159 5 13 2 9 RESULT After performing QUICK CONFIGURATION the result will be shown as below...

Page 214: ...NH 2700CE 6 Installation 6 1 Chapter 6 Installation...

Page 215: ...e strong static electricity can occur Avoid placing the product next to equipment that produces electromagnetic waves It could interfere with data transfer The floor must allow easy wheelchair access...

Page 216: ...ve the lid then box from the top Do not discard the packaging materials until you have verified any shipping damage claim Contact your distributor immediately if you see any shipping damage Store the...

Page 217: ...nuts into the ground according to the anchor bolts locate sheet 4 places 4 Place NH 2700CE ATM on top of the sheet 5 Open the Security cover with the key provided 6 Using the supplied combination fact...

Page 218: ...ll the ATM machine between the wall and the object the front of the ATM machine must stick out approximately 50mm 2 inch from the wall so that front door can be opened without any problems 2 Make 4 an...

Page 219: ...reas required for installing and servicing this ATM NOTE All the unit in the dimension is mm and is inch scale Hyosung recommends it is more convenient for your service personnel to have enough mainte...

Page 220: ...NH 2700CE 6 Installation 6 7 Fig 6 5 Installation space 2 Side view 45...

Page 221: ...denomination label on the front of the cassette 6 Before closing the vault thoroughly test the combination lock by locking and unlocking the lock several times It is much easier to diagnose potential...

Page 222: ...NH 2700CE 7 Appendix 7 1 Chapter 7 Appendix...

Page 223: ...ve jammed paper between printer head and rollers 2010400 Receipt paper empty 1 Replenish receipt paper 2 Check the status of sensor and its connector 2010500 Receipt paper setting error 1 Check the st...

Page 224: ...lose 2080900 No sensing black mark dark sensor 1 Check the status of Black mark sensor 2 Check if Dip switch 6 is correctly set Dip switch 6 is set by On in case of not using Black mark 2080A00 The si...

Page 225: ...00 Receipt printer head overheated while printing Check the thermal printer head and change if necessary A080300 Paper jam detected while executing command Remove and re install the receipt paper A080...

Page 226: ...Call your attendant 97923XX DEV_MCU FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 9799301 MCU RETRACT OVER Clear the count of retracted card at OP mode 90001 Card Read Error 1 Check Magnetic...

Page 227: ...PORTED Check your card D0014 Invalid Card Number Check your account D0054 Expire Card Check your card D0057 Transaction not Permitted Card Check your card IDN0X DIP MCR connection failure 1 Power Off...

Page 228: ...before CDU dispenses Sensor is located along the delivery path right before the reject bin Remove note from the CDU delivery path 21A1500 CS1A sensor detects note in delivery path before CDU dispenses...

Page 229: ...he CDU delivery path 2 Clean CS2 and CS4A 40018 Detect CS4B after initialization Detect CS4B before dispensing 4001800 CS4B sensor detects note in delivery path before after CDU dispenses 1 Remove not...

Page 230: ...ion Detect CS13 before dispensing 4002800 CS13 sensor detects note in delivery path before after CDU dispenses 1 Remove note from the CDU delivery path 2 Clean CS13 40029 Detect CS13 CS1A after initia...

Page 231: ...Change Cash Dispenser B D 4003400 Error of two sheets detecting sensor CS5_1 for initializing 1 Check CS5_1 Sensor Cable 2 Check second Dip Switch in Cash Dispenser B D 3 Change CS5_1 Sensor 40036 Det...

Page 232: ...S15AB CS31AB CS41AB CS1AB Sensor 4 Check dust existing in CS5 Sensor Guide 5 Check dust existing in Main Motor Encoder Slit 6 Check index value of notes each cassette 40042 DISPENSE The dispensed numb...

Page 233: ...number of dispensed notes is not matched to the requested 1 Check CS13 sensor note jam and dust 2 Replace CS13 sensor 40049 DISPENSE Received the number of requirement by 0 4004900 Error to dispense...

Page 234: ...double note detection during separation 4005400 Cash Dispenser EP Program Error during dispense operation failed table search 1 Initialize after resetting the power 2 Upgrade the Cash Dispenser firmw...

Page 235: ...Check foreign objects at the position of the CS5 Sensor Guide 4 Check if the CS5 cable is disconnected CS5_1 Cash Dispenser B D CN10 11 12 25 28 CS5_2 CN12 4006000 Something is detected in C31AB senso...

Page 236: ...n 4008100 Something is detected in C15AB sensor during dispensing operation 4008200 Bill is remained in CS15AB sensor after dispensing operation 40088 DISPENSE Dispense the notes on the state of unsup...

Page 237: ...ensor CS1 CS15 recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close 400BF Initialize Dispense No Encoder Signal 150ms or more during operation 400C100 Cassette Jam d...

Page 238: ...g bills or initialization 400C900 Something is detected on CS14 sensor after dispense operation 400CC DISPENSE Detect CS1A CS1B just before reset 400CC00 Bill is remained on the sensor in front of cas...

Page 239: ...an extra command in the status of Cash Unit Exchange 1 Reboot ATM 2 Reinstall software 3 Replace hard disk drive 9719100 In case of not being the status of Cash Unit Exchange out of End Exchange 1 Reb...

Page 240: ...n case of being executed Reject or Retract command without being the bills in stacker 1 Check a dust in stacker 2 Reconfigure the maximum dispensable count 971C000 Not supported command Reinstall soft...

Page 241: ...sensing CS31A B Dark Error code 400FF00 is subdivided by location of sensor 9747B00 When sensing CS41A B Dark Error code 400FF00 is subdivided by location of sensor 9747C00 Cash picking up fail while...

Page 242: ...s on the specified address are currently in use 1 Check modem cable 2 Contact to technician support team D030400 The disable address parameter contains dialing control characters that are not processe...

Page 243: ...9701031 Failed to read Register of EPP Reboot ATM 9701040 Failed to produce Thread of EPP Reboot ATM 9701060 Failed to create buffer Reboot ATM 9701111 BCC error of EPP Check BCC logic of EPP 9701151...

Page 244: ...1D6 Invalid Media Area size is larger than media size 1 Reboot ATM 2 Call your attendant 97221D7 Invalid Media Size of Media Name is exceeded to 2048 bytes totally 1 Reboot ATM 2 Call your attendant 9...

Page 245: ...the number of notes dispensed to customer D009300 Transaction Serial Number mismatch Check the terminal setting from the host D009400 Record format mismatch Check the terminal setting from the host D...

Page 246: ...rror Check host D00BB00 Balance amount Error Check host D00BC00 Actual Surcharge Error Check host D00BD00 Sequence Number MISMATCHED Check host D00BF00 BUSINESS DATE Error Check host D00C000 Settlemen...

Page 247: ...phone number D220000 not receiving EOT from HOST 1 Check modem or Lan cable 2 Check host D410000 CRC Mismatch Check host D410100 No CRC Received Make sure that the host is using CRC DA0xxx0 Host Deni...

Page 248: ...of EPP Check if communication cable or com port is not connected 9E13200 Failed to deliver to data of EPP s SP Check if communication cable or com port is not connected 9E41A00 Failed to produce Threa...

Page 249: ...NH 2700CE 7 Appendix 7 28 Error Code Description Trouble shooting E227000 Incorrect password Enter correct passwords E312300 Key is not found Check if the key is loaded...

Page 250: ...hen sending message from ATM to a host procedure number is 3 4 5 When receiving transaction success message from a host procedure number is 5 5 6 After a host confirms a withdrawal procedure number is...

Page 251: ...he NVRAM such as journals and configuration data To clear all of configuration and journal data to the initial status clear NVRAM after S W installation If you upgrade ATM machine operating in the fie...

Page 252: ...NH 2700CE 7 Appendix 7 31 2 Select SYSTEM SETUP menu 3 Select SYSTEM CONTROL menu...

Page 253: ...have their own properties compared with ones of the other countries And the kinds of transactions accounts are different from the other counties also So after choosing Australia information needed to...

Page 254: ...NH 2700CE 7 Appendix 7 33 7 2 2 Installation Guide for NH 2700 z DIAL UP INITIAL SETTING 1 DIAL UP SETTING 1 Input Master password to enter main screen 2 Select HOST SETUP menu...

Page 255: ...Be sure to input the telephone numbers both in the HOST PHONE 1 and in the HOST PHONE 2 after selecting HOST PHONE 1 and HOST PHONE 2 menu and click ENTER on the pinpad 5 After above procedures press...

Page 256: ...NH 2700CE 7 Appendix 7 35 z TCP IP INITIAL SETTING 1 TCP IP SETTING 1 Input Master password to enter main screen 2 Select CUSTOMER SETUP menu...

Page 257: ...36 3 Select SELECT PROCESSOR menu 4 Select COMMUNICATION menu 5 Select TCP IP menu and message in the COMMUNICATION box will be changed from DIALUP to TCP IP 6 Click CANCEL button and SELECT PROCESSO...

Page 258: ...NH 2700CE 7 Appendix 7 37 7 Select MESSAGE FORMAT menu in the SELECT PROCESSOR screen 8 Select STANDARD1 menu in the MESSAGE FORMAT screen Click CANCEL button to go SELECT PROCESSOR screen...

Page 259: ...0 Set STANDARD in the TCP IP TYPE menu and set DISABLE in the SSL OPTION menu Click CANCEL button to go SELECT PROCESSOR screen 11 Click CANCEL button and CUSTOMER SETUP screen will be shown Click CAN...

Page 260: ...DHCP EN DISABLE as DISABLE to activate buttons related with STATIC IP 14 Select IP ADDRESS GATEWAY SUBNET MASK and DNS and set the input values individually 15 Select HOST SETUP menu in the OP MAIN s...

Page 261: ...T ADDRESS 1 PORT NUMBER 1 HOST ADDRESS 2 PORT NUMBER 2 in the HOST ADDRESS screen and set input values individually 19 After finishing all settings up press IN SERVICE button 1 or CANCEL key on the pi...

Page 262: ...the demonstration screen for NH 2700 7 3 1 TRANSACTION PROCESS 7 3 1 1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card...

Page 263: ...selecting transaction type the customer wants to transact such as withdrawal balance inquiry and transfer is selected in this screen 7 3 1 4 1 WITHDRAWAL SELECT ACCOUNT Cheque Saving Credit Card This...

Page 264: ...ECT THE AMOUNT OF WITHDRAWAL This screen is for selecting the amount of withdrawal If there is not any amount to withdraw please select the OTHER key and can input the amount the customer would like t...

Page 265: ...7 3 1 4 3 WITHDRAWAL SELECT RECEIPT PRINTING OR NOT This screen is for asking a customer whether he she wants to get the receipt or not 7 3 1 4 4 WITHDRAWAL FEE NOTICE This screen shows a customer the...

Page 266: ...NH 2700CE 7 Appendix 7 45 7 3 1 4 5 WITHDRAWAL CONNECTING HOST This screen shows that the transaction is in progress...

Page 267: ...NH 2700CE 7 Appendix 7 46 7 3 1 4 6 WITHDRAWAL DISPENSING MONEY AND TAKE MONEY This screen shows that his her request amount is being dispensed and to notify the customer to take his her money...

Page 268: ...H 2700CE 7 Appendix 7 47 7 3 1 4 7 WITHDRAWAL PRINTING TRANSACTION AND TAKE RECEIPT This screen shows that his her transaction record is being printed and to notify the customer to take his her receip...

Page 269: ...NH 2700CE 7 Appendix 7 48 7 3 1 4 8 WITHDRAWAL THANK YOU This screen shows that the transaction has been successfully completed...

Page 270: ...UIRY SELECT ACCOUNT TO INQUIRE This screen is for asking a customer which account he she wants to inquire 7 3 1 4 10 INQUIRY SELECT RECEIPT PRINTING OR NOT This screen is for asking a customer whether...

Page 271: ...NH 2700CE 7 Appendix 7 50 7 3 1 4 11 INQUIRY FEE NOTICE This screen shows the information of surcharge 7 3 1 4 12 INQUIRY CONNECTING HOST This screen shows that the transaction is in progress...

Page 272: ...NH 2700CE 7 Appendix 7 51 7 3 1 4 13 INQUIRY PRINTING TRANSACTION AND TAKE RECEIPT This screen shows that his her transaction record is being printed and to notify the customer to take his her receipt...

Page 273: ...NH 2700CE 7 Appendix 7 52 7 3 1 4 14 INQUIRY THANK YOU This screen shows that the transaction has been successfully completed...

Page 274: ...2MB 4 pq1 VID 0x3538 USB Mass Storage Device PID 0x0042 512MB 5 LEXAR Media VID 0x05DC JD FIREFLY PID 0A560 1GB 6 LG VID 0x090C USB Driver PID 0x1000 1GB 7 Memorex VID 0x12F7 TD Classic 003B PID 0x1A0...

Page 275: ...Genesys Logics inc 0x0606 2 INLAND Inland USB2 0 HUB 0x0409 NEC Corporation 0x005A 3 VAKO International Inc USB 2 0 Aluminum HUB 0x05E3 Genesys Logics inc 0x0606 4 PPA Int l I Connector PPA 4Port HUB...

Page 276: ...mage NH 2700 690 X 225 72 24bit color JPEG 160KB The following table describe the file name and path of advertisement images The path in blow table indicates image size is 1024 X 600 Welcome Advertise...

Page 277: ...l Advertisement images are updated using the software update program While updating program proceeds a line of message shows up in the main screen If you want to change the message just edit UpdateInf...

Page 278: ...SD Card 2 Make NH2700CE folder in the UPDATE folder 3 Make PATCH folder in the NH2700CE folder 4 Copy UpdateInfo dat to under PATCH folder Optional 5 Make ADVERTISEMENT folder in the PATCH folder 6 Ma...

Page 279: ...NH 2700CE 7 Appendix 7 58 The following picture describes the layout of the USB Drive or SD Card...

Page 280: ...ges can be installed or updated by Software Update tool in supervisor menu You can update advertisement images by software downloading with MoinView server Please refer to the MoinView manual for the...

Page 281: ...B drive in USB slot and press left top function key SOFTWARE UPDATE 4 Press left function key YES When YES button is selected new software in USB drive is transferred to a dedicated directory ATM and...

Page 282: ...NH 2700CE 7 Appendix 7 61 7 5 2 2 Enable Welcome Advertisement You can enable or disable Welcomoe Advertisement in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 283: ...NH 2700CE 7 Appendix 7 62 2 Press WELCOME ADVERTISEMENT button 3 Press WELCOME ADVERTISEMENT button...

Page 284: ...NH 2700CE 7 Appendix 7 63 4 You can enable or disable Advertisement images to view by pressing SCREEN Key...

Page 285: ...NH 2700CE 7 Appendix 7 64 7 5 2 3 Enable Transaction Advertisement You can enable or disable Transaction Advertisement in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 286: ...NH 2700CE 7 Appendix 7 65 2 Press ADVERTISEMENT button 3 Press TRANSACTION ADVERTISEMENT button...

Page 287: ...NH 2700CE 7 Appendix 7 66 5 You can enable or disable transaction dvertisement images to view by pressing SCREEN Key...

Page 288: ...ported Image Format 1 Make PATCH folder 2 Copy UpdateInfo dat to under PATCH folder Optional 3 Make ADVERTISEMENT folder in the PATCH folder 4 Make 1024_600 folder in ADVERTISEMENT folder 5 Copy all i...

Page 289: ...NH 2700CE 7 Appendix 7 68 The following picture describe the layout of Zip file And you can download the Patch zip using MoniView...

Page 290: ...1 Back_1 jpg ATM Screen Backs 1024_600 Function F K Screen 2 Back_2 jpg ATM Screen Backs 1024_600 Function F K Screen 3 Back_3 jpg ATM Screen Backs 1024_600 Function F K Screen 4 Back_4 jpg ATM Screen...

Page 291: ...0CE folder 4 Copy UpdateInfo dat to under PATCH folder Optional 5 Make SCREEN folder in the PATCH folder 6 Make Backs folder in SCREEN folder 7 Make 1024_600 folder in Backs folder 8 If ATM is functio...

Page 292: ...s can be installed on or updated by Software Update tool in supervisor menu You can update advertisement images by software downloading with MoinView server Please refer to the MoinView manual for the...

Page 293: ...drive in USB slot and press left top function key SOFTWARE UPDATE 4 Press left function key YES When YES button is selected new software in USB drive will be transferred to a dedicated directory ATM a...

Page 294: ...NH 2700CE 7 Appendix 7 73 7 6 2 2 Setup change background You can set up change background option in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 295: ...NH 2700CE 7 Appendix 7 74 2 Press OPTIONAL FUNCTION 2 button 3 Press SCREEN SERVICES button...

Page 296: ...NH 2700CE 7 Appendix 7 75 4 Press CHANGE BACKGROUND button 5 You can set up change background images to view by pressing SCREEN Key or DEFAULT SCREEN...

Page 297: ...der 6 If ATM is function type make Function folder in 1024_600 folder 7 If ATM is touch type make Touch folder in 1024_600 folder 8 Copy all image files to under Function or Touch folder check the fil...

Page 298: ...that will display weather information Weather information set up and updated only by MoniView ATM displaying weather information for today and tomorrow that gives How to register and update detailed w...

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