OPERATION
22
Troubleshooting
If your shade is not operating correctly:
■
First review the guide that came with your control device.
■
Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact Hunter Douglas Consumer Support at
1-888-501-8364.
Problem
The shade will not fit into the installation brackets.
Solution
If the shade has a battery wand, check that the wand is not interfering with
the installation brackets.
Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
bracket.
Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail is completely inserted into the installation brackets.
See “STEP 3: Install the Shade” on page 11.
Problem
The shade does not operate using the programming button.
Solution
Unplug the power cable from the motor, then plug it back in. The LED under
the programming button housing should flash green to indicate the motor has
power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or 18V DC Power Supply is securely connected to the power cable and
the cables are not pinched or caught in the headrail or installation brackets.
Problem
The shade is not responding to the PowerView
®
remote.
Solution
IMPORTANT:
A shade will not operate until it is joined to a group.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The
LEDs that backlight the remote should come on full bright when
■
STOP is
pressed.
