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Appendix
Troubleshooting
Problem
Possible reasons/Possible measures
Unable to switch on
– Empty battery. Charge it. Check charging indication on display.
– Battery contacts dirty. Clean contacts. Try switching on and off
again.
– Battery has been replaced. Recharge briefly.
Unable to make calls
– Check your mobile phone’s display to make sure that the mobile
phone is switched on. If the mobile phone does not display in-
formation on its screen, check if the battery is fully charged and
properly installed.
– Check that the SIM card is not damaged and is correctly installed
in your mobile phone.
– Check that you have dialled the number correctly.
– Satellite mobile phones should have a clear view of the sky. If you
are inside a building, tunnel, or other structure that limits your
view of the sky, the satellite signal may be weak or unavailable.
To check signal strength, access the menu and follow the
prompts on the display. The higher the number of bars displayed
on your mobile phone, the better the signal.
– In SAT mode make a manual SAT Registration with the menu
item
Network > SAT Registration
.
– Check that the mobile phone is switched to the proper mode.
– Check that the correct SIM card PIN has been entered. For your
security, the SIM card is blocked if an incorrect PIN is entered
three times consecutively.
– Check that outgoing calls are not barred. If barring is enabled,
cancel the bar by referring to section ’Security settings’.
– Check that the antenna is fully extended. The antenna should
point towards the satellite with a clear view to the sky.
Unable to accept calls
– The satellite signal may be weak or unavailable if you are inside
a building, tunnel, or other structure. Your mobile phone should
have a clear view of the sky.
– Check active call diversions.
– Check that incoming calls are not barred. If barring is enabled,
cancel the bar by referring to section ’Security settings’.
