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HUAWEI TE40&TE50&TE60 Videoconferencing
Endpoint
Administrator Guide

12 Troubleshooting

Issue 01 (2013-09-30)

Huawei Proprietary and Confidential

135

Problem

Possible Cause

Solution

control screen,

, and navigation

keys on the remote
control cannot be
used to control the
camera.

control.

Camera settings are incorrect.

Verify the camera settings.

While the endpoint
is in use during a
conference and the
display device
displays the video
of a remote site,

after you press

, or navigation

keys on the remote
control, the video
remains unchanged.
That is, you cannot
control the remote
camera.

The remote control is disabled
on the remote camera.

Ask the remote site administrator
to enable the remote camera
control at the remote site.

The camera settings are
incorrect or the control cable
of the camera is not securely
connected.

Ask the remote site administrator
to verify the camera settings or
securely connect the camera
control cable.

Audio

Table 12-7

lists the troubleshooting methods for audio problems.

Table 12-7

Methods for troubleshooting audio problems

Problem

Possible Cause

Solution

While the endpoint
is in use during a
conference, no
audio is delivered
from the local
display device.

Perform an audio test to check
whether the problem occurs at
your site or a remote site.

If no audio is delivered from
the display device during the
audio test, the problem exists
at your site.



If the chair site has muted the
speaker of your site, contact the
chair site to resolve this
problem.



If the display device volume is
adjusted to the lowest, restore
the volume to its default value.



If the endpoint volume is
adjusted to the lowest, restore
the volume to its default value.



If the audio cable is connected
incorrectly or insecurely,
reconnect the audio cable from
the endpoint to the display
device.

If audio is properly delivered
from the display device during
the audio test, the problem



The microphone at the remote
site has been muted or the chair
site has muted this microphone.

Summary of Contents for TE40

Page 1: ...HUAWEI TE40 TE50 TE60 Videoconferencing Endpoint V100R001C01 Administrator Guide Issue 01 Date 2013 09 30 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...ei and the customer All or part of the products services and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document i...

Page 3: ...ions on conferencing tasks Intended Audience This document is intended for but not limited to endpoint administrators An endpoint administrator has access to all functions on the endpoint web interface and remote controlled user interface UI Symbol Conventions The symbols that may be found in this document are defined as follows Symbol Description Indicates a hazard with a high level of risk which...

Page 4: ...ssue 01 2013 09 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd iii Change History Changes between document issues are cumulative The latest document issue contains all the changes made in earlier issues Issue 01 2013 09 30 This issue is the first official release ...

Page 5: ... 13 2 3 Verifying the Basic Configuration 14 2 3 1 Call Test 14 2 3 2 Sound Test 15 2 3 3 Image Test 15 2 4 Power Management 16 3 Network 19 3 1 Connecting to an IP LAN Network 19 3 1 1 Checking Status Indicators of the LAN Port 19 3 1 2 Setting IP Parameters 20 3 1 3 Setting H 323 Parameters 23 3 1 4 Setting SIP Parameters 25 3 1 5 Setting Wi Fi Parameters 28 3 2 Connecting to a 4E1 Network 31 3 ...

Page 6: ...ing a Tuning Console 67 5 4 Adjusting Audio Effects 67 5 5 Enjoying Stereo Audio 68 6 Conference 70 6 1 Experiencing a Dual Stream Conference 71 6 1 1 Designating the Dual Streams 71 6 1 2 Sharing a Presentation 72 6 1 3 Viewing the Combined Picture of the Presentation and the Video 72 6 2 Experiencing an MSUC Conference 73 6 3 Joining an Authentication Conference 75 6 4 Joining an HD Video Confer...

Page 7: ...Web Interface Functions 110 9 3 1 Importing and Exporting Settings 110 9 3 2 Importing License Files 111 9 3 3 Downloading an Air Content Sharing Client 111 9 3 4 Multi View 113 9 3 5 Customizing Shortcut Bar and Desktop Icons 113 9 3 6 Accessing the Site Map 114 9 3 7 Importing a Certificate 114 9 3 8 Monitoring the Video 115 9 3 9 Using the Virtual Remote Control 115 10 Maintenance 116 10 1 Chec...

Page 8: ...the Remote Control 141 13 2 Setting the Parameters for Placing and Answering Calls 142 13 3 Setting Advanced Conference Parameters 144 13 4 Setting SNMP Parameters 147 13 5 Setting QoS Parameters 150 13 6 Setting Network Diagnostics Parameters 152 14 Ports on the Rear Panel 153 A E1 T1 Grounding Criteria 154 B Technical Specifications 155 C Status Icons 159 D Menus 162 E Terminology 164 F Acronyms...

Page 9: ...This option bar is configurable and is your interface for all functions except calling For details about how to configure the option bar see 8 4 Customizing the Option Bar To prevent endpoint parameters from being modified by unauthorized users anyone accessing the Settings screen and use the customized tool bar on the menu screen must provide the administrator password For details about how to se...

Page 10: ...Requirements for an Endpoint Administrator As an endpoint administrator you must meet the following basic endpoint administrator proficiencies and be capable of collecting all information related to the endpoint and its working environment Basic Endpoint Administrator Proficiencies Windows operating system Gatekeeper GK and Session Initiation Protocol SIP servers Ethernet TCP IP and Client Server ...

Page 11: ...tools Contact information 5 Purchased parts service information Record the manufacturer contact information serial numbers and manufacturers warranty clauses for purchased parts 6 Technical support personnel s contact information Maintain a list of technical support personnel with their contact information and responsibilities Spare parts 7 Spare parts List all spare parts including the spare part...

Page 12: ...UAWEI TE40 TE50 TE60 Videoconferencing Endpoint V100R001C01 User Guide Describes how to operate the endpoint When answering standard users questions about daily endpoint operations HUAWEI TE40 TE50 TE60 Videoconferencing Endpoint V100R001C01 Help Describes the endpoint web interface and method for using this interface When answering questions that standard users encounter on the endpoint web inter...

Page 13: ... and disconnect the power supply While plugging or unplugging any cable ensure that your hands are dry Do not step on pull or overbend any cable Otherwise the cable may be damaged leading to malfunction of the device Do not use old or damaged cables In lightning weather disconnect the device from the power supply and unplug all the cables connected to the device Keep the power plug clean and dry t...

Page 14: ...Usage Precautions Do not expose the LCD to direct sunlight Do not scratch or strike apply force to or place heavy objects on top of the LCD Do not watch the LCD screen for extended periods of time This may harm your eyes or blur your vision LCD Cleaning Precautions According to the instructions in the attached manual use a piece of soft cloth to remove dust from the surface of the LCD Do not clean...

Page 15: ...e radio interference in which case the user may be required to take adequate measures European Regulatory Compliance The endpoint complies with the following European directives and regulations 1999 5 EC R TTE 2002 95 EC 2011 65 EU RoHS EC NO 1907 2006 REACH 2002 96 EC WEEE The endpoint complies with Directive 2002 95 EC 2011 65 EU and other similar regulations from the countries outside the Europ...

Page 16: ... harmful interference This device must accept any interference received including interference that may cause undesired operation If this device is modified without authorization from Huawei the device may no longer comply with FCC requirements for Class A digital devices In that a case your right to use the device may be limited by FCC regulations Moreover you may be required to correct any inter...

Page 17: ... doit accepter tout brouillage radioé lectrique subi mê me si le brouillage est susceptible d en compromettre le fonctionnement RSS 210 statement This device complies with Industry Canada RSS 210 Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of th...

Page 18: ...error and how to rectify it The operation guidance describes how to operate the endpoint web interface When you are using the endpoint and the documents delivered with the endpoint are unavailable you can press on the remote control and select Help to display the operation guide Obtaining Technical Support The Huawei support website is an efficient and real time communication platform where you ca...

Page 19: ...Powering On or Off the Endpoint After connecting all the required devices connect the power supply and then power on the endpoint 2 2 Using the Wizard The Wizard helps you quickly set the general network and camera parameters on your endpoint 2 3 Verifying the Basic Configuration After completing the basic configuration you must verify it by performing call sound and image tests 2 4 Power Manageme...

Page 20: ... power on the endpoint slide the power switch on the rear panel to the ON position To power off the endpoint perform either of the following operations Press on the remote control Confirm the power off action in the displayed dialog box Slide the power switch on the rear panel to the OFF position When the endpoint is powered off using the remote control the indicator on the front panel turns orang...

Page 21: ...dpoint V100R001C01 Quick Start Guide If the NMS server has not been configured or obtaining the NMS server settings times out perform the steps in this section to set the required parameters If a USB flash drive is provided with your endpoint you can also load the configuration file from the USB flash drive to configure your endpoint For details see the HUAWEI TE40 TE50 TE60 Videoconferencing Endp...

Page 22: ...rate event occurrence time in logs Step 3 Select Next Set the H 323 parameters described in Table 3 4 Step 4 Select Next Set the Session Initiation Protocol SIP parameters described in Table 3 5 Step 5 Select Next Set the video input parameters described in Table 4 14 Step 6 Select Save End 2 3 Verifying the Basic Configuration After completing the basic configuration you must verify it by perform...

Page 23: ... 2 3 2 Sound Test By performing a sound test you can check whether the audio input and output of the endpoint is correct Prerequisites The endpoint has been connected to an audio input device such as a microphone The endpoint has been connected to an audio output device such as a speaker or connected to a television using an HDMI cable Procedure Step 1 Choose Advanced Diagnostics Sound and Color B...

Page 24: ...ode You can set its sleep time and automatic startup and shutdown time To reduce power consumption the endpoint can be configured to enter sleep mode after it has been in the idle state for a defined period of time Procedure Step 1 Choose Advanced Settings General Power supply Set the sleep and automatic startup and shutdown parameters described in Table 2 4 Table 2 4 Sleep and automatic startup a...

Page 25: ...omatically powers on The value format depends on the value set for Time format The default value is 0 0 which corresponds to the 24 hour value for Time format Scheduled power off Specifies whether the endpoint automatically powers off at the specified time NOTE If you enable this function you must also set Scheduled power off time hh mm This parameter is not selected by default Scheduled power off...

Page 26: ...orwards infrared signals to the endpoint The WOL function is used The clock matches the scheduled endpoint startup time The endpoint receives a call You use the remote control You log in to the endpoint web interface When the clock matches the scheduled automatic shutdown time the endpoint displays a dialog box and begins a 10 second countdown If you select No the endpoint will not power off If yo...

Page 27: ...nect the TE60 to the network 3 1 Connecting to an IP LAN Network To implement video communication over an IP local area network LAN you must connect the endpoint to the IP LAN To connect to an IP LAN use an IP network cable to connect the LAN 1 port on the endpoint s rear panel to the network port on a LAN device 3 1 1 Checking Status Indicators of the LAN Port The status indicators on the LAN por...

Page 28: ...f data has been transmitted The green indicator is off No data is being transmitted or the network is not reachable 3 1 2 Setting IP Parameters To enable video communication over an IP LAN network you must set the IP parameters of the endpoint such as the DNS server address network mode and gateway IP address Procedure Step 1 Choose Advanced Settings Network IP Set the parameters listed in Table 3...

Page 29: ...be sent and received at the same time When you do not know the network port working mode of a remote network device set this parameter to Auto detection Otherwise the endpoint may fail to access the network Connection type Specifies the mode in which the endpoint obtains an IP address Static IP The network administrator assigns an IP address to the endpoint If you select this option you must also ...

Page 30: ...mode User name and Password The default value is Disable Dialing mode Specifies the dial up connection mode The dial up process complies with the Point to Point Protocol over Ethernet PPPoE protocol To use a dial up connection in User name and Password enter the user name and password that are provided by your broadband access service provider Auto When the endpoint starts it automatically sets up...

Page 31: ... to be made to fixed site names rather than changeable IP addresses Procedure Step 1 Choose Advanced Settings Network IP H 323 and then set the parameters listed in Table 3 4 Table 3 4 H 323 parameters Parameter Description Setting Enable GK Specifies whether the endpoint registers with the GK If this parameter is selected when your endpoint starts it registers with the specified GK An endpoint th...

Page 32: ...ll your endpoint Enter a string of 1 to 32 digits Example 12345 H 323 ID Specifies the name by which a GK identifies your endpoint after your endpoint registers with the GK The name can consist of digits letters and special characters such as Example ab3 Authenticati on user name Specifies the user name used for H 323 authentication Obtain the user name from your IP network service provider For su...

Page 33: ...arameter is not selected by default To improve communication security select this parameter Use VoIP gateway VoIP gateway address Specify whether your endpoint can place calls to the PSTN endpoints connected to the specified voice over IP VoIP gateway If you select Use VoIP gateway you must also set VoIP gateway address The Use VoIP gateway is not selected by default Step 2 Select Save End 3 1 4 S...

Page 34: ... 1 10 Conference service number Specifies the conference service number for your endpoint to initiate conferences over an IP multimedia subsystem IMS network Set this parameter to the conference service number obtained from the administrator of the IMS network NOTE For details about how to set parameters for interworking with the IMS and joining a conference on the IMS network see 6 4 Joining an H...

Page 35: ... server this password set on your endpoint must be the same as that set on the SIP server Obtain the value of this parameter from the SIP server administrator Server type Specifies the SIP server type OCS Select this option if your endpoint registers with the Microsoft Office Communications Server OCS or Microsoft Lync Server CISCO VCS Select this option if your endpoint registers with the Cisco T...

Page 36: ...ommunication over a Wi Fi network set the Wi Fi parameters Setting Wi Fi Client Parameters When the Wi Fi client function is enabled your endpoint functions as a Wi Fi client and access an available Wi Fi network after connecting to a wireless router Step 1 Choose Advanced Settings Network Wi Fi Wi Fi Client Select Enable for the Wi Fi Client parameter Your endpoint automatically scans for availab...

Page 37: ... IP address and the IP address of the wireless access point must be on the same network segment For example If the IP address of the wireless access point is 192 168 1 100 set Local IP address to 192 168 1 X X can be any integer ranging from 0 to 255 except 100 Subnet mask Specifies the subnet mask for the IP address of your endpoint A subnet mask divides the IP address into a network address and ...

Page 38: ...racters such as Channel Specifies a channel that transmits data through Wi Fi signals If you select AUTO your endpoint automatically selects the optimal channel The default value is AUTO Retain the default value Identity authenticatio n mode The first parameter specifies the identity authentication mode used on the Wi Fi network The second parameter specifies the data encryption mode corresponding...

Page 39: ...ndpoint is open to everyone Local IP address Subnet mask Specify the IP address and subnet mask of your endpoint Default values Local IP address 192 168 2 1 Subnet mask 255 255 255 0 DHCP Specifies whether your endpoint assigns IP addresses to devices connected to it NOTE If you select this parameter you must also set Start IP address and End IP address This parameter is selected by default Start ...

Page 40: ...nstalled connect the TE60 to a 4E1 line dedicated network The ports of a 4E1 interface card can be used for any of the four E1 lines There is no mapping between the ports and the four E1 lines on the local and the remote ends so the lines can be connected to any of the ports at the local and remote ends as long as all the four lines are connected 3 2 1 Inserting a 4E1 Interface Card To hold confer...

Page 41: ...as shown in Figure 3 3 Figure 3 3 Inserting an interface card Procedure 1 Loosen the two screws and remove the cover panel of the interface card slot 2 Take out the interface card from its package Slide the interface card into the card slot while keeping the side with components facing upwards 3 Fasten the screws on the interface card 3 2 2 Checking Status Indicators on the 4E1 Ports The status in...

Page 42: ...ine preferentially and then reduces the conference rate automatically The endpoint can perform automatic backup automatic rate reduction or automatic rate increase in one second During the process erratic display may occur on the video and noise may exist After two seconds however the video and the audio will be recovered and the conference rate remains unchanged Procedure Step 1 Choose Advanced S...

Page 43: ...frame error rates When you select an option that contains 4 CRC the TE60 tests the network for bit errors To use channel associated signaling select CAS To use common channel signaling select CCS Sensitivi ty Specifies the sensitivity of the receive equalizer Set this parameter based on the length of the 4E1 line used between the TE60 and the nearest network node such as a switch If the length of ...

Page 44: ...quality 4 3 Connecting a Camera You can view the video delivered by a camera only after correctly connecting the camera to the endpoint and setting the required video input parameters 4 4 Configuring Video Input Correct video input settings enable your endpoint to properly display video input from the video input ports 4 5 Selecting and Controlling a Camera If you have connected multiple video dev...

Page 45: ...ideo This port can also be used to switch to combined pictures 2 HDMI OUT 2 HDMI DVI and HDMI By default this port functions as the auxiliary output port and is used to display the local video When the Dual screen function is enabled this port is used to display the local or remote presentation if a presentation source is connected to this port and display a black screen if no presentation source ...

Page 46: ...black screen if no presentation source is connected to this port 3 VGA OUT 3 VGA VGA and YPbPr By default this port is used to display the local video 4 3G SDI OUT 4 BNC SDI By default this port is used to display the local video 5 SD OUT 5 RCA CVBS By default this port is used to display the local video Table 4 3 Capabilities of the TE60 s video output ports Port Name on the UI Port Number on the...

Page 47: ...nnect a display device to this port using a DVI S Video VGA CVBS cable 3 DVR OUT 3 HDMI DVI and HDMI By default this port is used to display the local video 4 3G SDI OUT 4 BNC SDI By default this port is used to display the local video Selecting Between Ports When you connect the endpoint to one or more display devices select ports based on the content you want to view Connecting to one display de...

Page 48: ...ncing Endpoint V100R001C01 Quick Installation Guide 4 2 Configuring a Display Device Correctly setting video output parameters and adjusting video display parameters enable a display device to deliver superior video quality 4 2 1 Configuring Video Output After connecting all the video cables correctly set the video output parameters such as the output mode resolution refresh rate and stretch mode ...

Page 49: ...s UXGA 1600 x 1200 1920 x 1200 pixels 720p 1080i and 1080p HDMI 720p 1080i and 1080p 2 HDMI OUT DVI 800 x 600 pixels 1024 x 768 pixels 1280 x 1024 pixels UXGA 1600 x 1200 1920 x 1200 pixels 720p 1080i and 1080p HDMI 720p 1080i and 1080p 3 VGA OUT VGA 800 x 600 pixels 1024 x 768 pixels 1280 x 1024 pixels UXGA 1600 x 1200 1920 x 1200 pixels 720p and 1080p YPbPr 720p 1080i and 1080p 4 3G SDI OUT SDI ...

Page 50: ...0 1920 x 1200 pixels 720p 1080i and 1080p HDMI 720p 1080i and 1080p 2 SD OUT CVBS NTSC and PAL S VIDEO NTSC and PAL 3 DVR OUT DVI 800 x 600 pixels 1024 x 768 pixels 1280 x 1024 pixels UXGA 1600 x 1200 1920 x 1200 pixels 720p 1080i and 1080p HDMI 720p 1080i and 1080p 4 3G SDI OUT SDI 720p 1080i and 1080p Although video is smoother at a higher refresh rate the refresh rate you select must be support...

Page 51: ...uring a conference you can configure your endpoint to display video on one display and the remote controlled UI on another display by setting this parameter to a value different from the value of Main output interface The default value is 1 MAIN OUT Caption output Specifies the video output port for captions NOTE This parameter takes effect only when the caption type is set to T 140 The default va...

Page 52: ...ation if a presentation source is connected to the Auxiliary output port and display a black screen if no presentation source is connected to the Auxiliary output port The default value is Disable Disable this parameter when only one display device is connected to the endpoint Step 2 Select Save Step 3 Choose Advanced Settings Video Video Output Set the advanced video output parameters described i...

Page 53: ...y for the TE60 DVI 4 3G SDI OUT port only for the TE50 and TE60 SDI 5 SD OUT port only for the TE50 CVBS 2 SD OUT port only for the TE60 CVBS Video resolution Specifies the resolution for each video output port The available options vary depending on your settings of Output mode Table 4 4 Table 4 5 and Table 4 6 list the resolutions supported by the video output ports in each output mode The defau...

Page 54: ...ull screen in the following priority sequence remote presentation local presentation remote video and local video PiP The Picture in Picture PiP function is enabled to display the video and presentation 2 panes The video and presentation are displayed in two panes 3 panes a or 3 panes b The video and presentation are displayed in three panes The default value is Full screen Small window position S...

Page 55: ... signal source is connected The ports to which other video signal sources are connected are unavailable for adjustment Step 3 Select Horizontal offset or Vertical offset and move the slider to make adjustments End 4 2 3 Adjusting the Sampling Phase If a blurring or slight jitter issue occurs in the video shown on the display device adjust the sampling phase Prerequisites A VGA or YPbPr video signa...

Page 56: ...rocedure Step 1 Choose Advanced Settings Video Video Parameters Step 2 Select the desired video input port such as the 1 MAIN IN port Set the video parameters described in Table 4 10 Table 4 10 Video parameters Parameter Description Setting Exposure mode Specifies the mode of using natural light You can select either of the following modes Auto The camera automatically selects the optimum configur...

Page 57: ... may also be lost The default value is Low Set output resolution automaticall y Specifies whether the camera automatically sets the video output resolution The default value is Disable Video resolution Specifies the video output resolution for the camera This parameter is available only when Set output resolution automatically is set to Disable The default value is 1080p 60Hz Image inversion Speci...

Page 58: ...ary according to endpoint status For example the local and remote presentation icons are displayed only when the following conditions are met A presentation source is connected to your site When this happens the icon for the local presentation is displayed Your site receives a presentation shared by a remote site When this happens the icon for the remote presentation is displayed The icon for the ...

Page 59: ...bilities of the video input ports Table 4 11 Capabilities of the TE40 s video input ports Port Name on the UI Port Numbe r on the Rear Panel Type Receivable Input Format Control Description 1 MAIN IN 1 HD VI DVI HW HDMI HW and YPbPr HW Camera PTZ None 2 PC IN 2 VGA VGA and YPbPr Camera PTZ The VGA and HDMI Port ports are mutually exclusive and cannot be used at the same time HDMI DVI and HDMI Came...

Page 60: ...ceivable Input Format Control Description 1 MAIN IN 1 DVI I VGA YPbPr DVI HDMI CVBS and S VIDEO Camera PTZ The DVI I and HD VI ports are mutually exclusive and cannot be used at the same time HD VI DVI HW HDMI HW and YPbPr HW Camera PTZ 2 PC IN 2 DVI I VGA YPbPr DVI and HDMI Camera PTZ The DVI I and Display Port ports are mutually exclusive and cannot be used at the same time Display Port DP and H...

Page 61: ...o your endpoint using the cable provided 4 4 Configuring Video Input Correct video input settings enable your endpoint to properly display video input from the video input ports Procedure Step 1 Choose Advanced Settings Video Video Input Set the video input parameters described in Table 4 14 Table 4 14 Video input parameters Parameter Description Setting Name Specifies the video input port name to...

Page 62: ...Horizontal The endpoint displays a reflection of the input video wherein the right and left sides of the original are reversed like the reflection of something seen in a mirror The default value is Normal Input source Specifies the input source format The default value is Auto 1080p PsF conversion When the camera connected to the endpoint uses the Progressive segmented Frame PsF mode for transmitt...

Page 63: ... Settings Settings Video Common Settings Video Input Set Video Source Management to Allow Select a camera as follows Press on the remote control and select the desired camera from the list displayed in the lower right corner of the screen The text in the upper left corner indicates the camera that is currently being controlled local or remote Press on the remote control to toggle between the local...

Page 64: ...f a camera supports PTZ functions you can create and save a maximum of 30 camera presets A camera preset remains valid until it is deleted or changed Table 4 15 lists camera preset specifications Table 4 15 Camera preset specifications Endpoin t Number of Camera Presets Whether Data Is Lost After Restart Local 30 No Remote 6 Yes Saving a Camera Preset A camera preset stores the camera PTZ settings...

Page 65: ...prietary and Confidential Copyright Huawei Technologies Co Ltd 57 Step 1 On the option bar select then Switch Preset Step 2 Select a camera preset number and press the remote control to apply that preset to the camera End Deleting a Camera Preset To delete a camera preset select the preset number and press on the remote control ...

Page 66: ... and correctly connecting an audio output device to an audio output interface on the endpoint 5 3 Connecting a Tuning Console If a conference room requires multiple microphones or already has a tuning console for controlling microphones you can connect the tuning console to the endpoint as the endpoint s audio input source 5 4 Adjusting Audio Effects You can adjust the audio effects such as the au...

Page 67: ...tor One channel of analog audio input LINE IN L 3 5 mm audio port Left channel for line input LINE IN R 3 5 mm audio port Right channel for line input RCA L RCA RCA connector Left channel for line input RCA R RCA RCA connector Right channel for line input MIC HD AI Microphone array port VPM220 microphone array PSTN PSTN port PSTN signal Table 5 3 TE60 s audio input ports Audio Input Port Type Supp...

Page 68: ... unmuted or working correctly All blue and blinking in turn clockwise The VPM220 is connecting to the endpoint All off The VPM220 is in sleep mode or disconnected from its power supply For more information see the HUAWEI VPM220 Microphone Array User Guide and HUAWEI VPM220 Microphone Array Quick Start Guide VPM220 Cascading The VPM220 provides 360 sound pickup and an optimal pickup range of six me...

Page 69: ...eo mode is enabled When multiple VPM220s are cascaded or when a single VPM220 works in mono mode all the microphones in the VPM220 collect sounds The VPM220 automatically transmits to the endpoint the best quality sound collected by one of the microphones Figure 5 2 shows the application of left and right audio channels when a single VPM220 works in stereo mode L The microphones are used to collec...

Page 70: ... turned off All three microphone indicators are steady blue All the three microphones are turned on All three microphone indicators are off The power switch of the VPM220W is turned off All three microphone indicators are blue on and off gradually The VPM220W is in sleep state All three microphone indicators are blinking blue in a clockwise direction The VPM220W is connecting to the videoconferenc...

Page 71: ... HUAWEI VPM220W Microphone Array V100R001 Quick Start Guide and HUAWEI VPM220W Microphone Array V100R001 User Guide Connecting the VPM220W to the Endpoint TThe endpoint can be connected over a Wi Fi network to a VPM220W for sound pickup Before connecting the VPM220W to the endpoint you must enable the Wi Fi hotspot and set Wi Fi parameters as follows Set Identity authentication mode to WPA PSK or ...

Page 72: ... the volume heard at remote sites is adjusted accordingly These parameters are selected by default RCA L RCA R Adjusts the input volume of the RCA port at your site When you adjust this input volume the volume heard at remote sites is adjusted accordingly These parameters are selected by default HDMI L HDMI R Adjusts the input volume of the HDMI port at your site When you adjust this input volume ...

Page 73: ...y default Gain Adjusts the volume for the MIC 1 MIC 2 RCA L RCA R HDMI L HDMI R DP L DP R LINE IN L LINE IN R and PSTN ports Value range 12 dB to 12 dB The default value is 0dB Volume indicator Displays volume in real time No default value is set for this parameter Microphone array battery level Displays the microphone array battery level in real time No default value is set for this parameter Swi...

Page 74: ...dio interfaces on the endpoint and the various types of audio interfaces can help in quickly and correctly connecting an audio output device to an audio output interface on the endpoint 5 2 1 Connecting a Speaker Connect the AUDIO OUTPUT RCA L R port and the audio input port of a display device using an audio cable In this way the endpoint can use the built in speaker of the display device for exa...

Page 75: ...the audio input sound effect and volume Background For details about how to adjust the audio input see 5 1 3 Setting Audio Parameters This section only describes how to adjust the sound effect and the volume Procedure Step 1 Choose Advanced Settings Audio and then set the parameters listed in Table 5 8 and Table 5 9 Table 5 8 Sound effect parameters Parameter Description Setting Ringtone Specifies...

Page 76: ...er volume Adjusts the speaker volume To hear other sites unmute the speaker Otherwise mute the speaker Press navigation keys on the remote control to move the slider Value range 0 15 The default value is 15 Left Right Displays the current volume of the speaker s left and right audio channels No default value is set for this parameter Alert tone volume Adjusts the alert tone volume Press navigation...

Page 77: ... quality of the stereo audio heard by remote sites is affected Step 2 Choose Advanced Settings Audio Audio Input Select audio input sources All available audio input sources are selected by default When the VPM220 is connected to the HD AI port on the endpoint you do not need to set the stereo parameter as the VPM220 works in dual audio channel mode Step 3 Select Save to return to the Settings scr...

Page 78: ...rver using SIP After that the endpoint can place calls to Lync clients receive calls from Lync clients and view Lync clients online status 6 3 Joining an Authentication Conference If you do not know how many sites are expected to join the conference set the number of anonymous sites and hold an authentication conference A site can join the authentication conference by calling the specified confere...

Page 79: ... the video and presentation based on on site situations In single screen display mode if no presentation is shared during a conference remote sites view the conference video of the local site if a presentation is shared both the local and remote sites view the presentation In dual screen mode the display device connected to the main output port delivers the video while the display device connected...

Page 80: ...resentation has been configured The presentation sharing function has been enabled and the presentation parameters have been set By default the endpoint has the presentation sharing function enabled and the default presentation parameter settings support presentation sharing To modify these parameters see 13 3 Setting Advanced Conference Parameters Background You can select either of the following...

Page 81: ...n Lync A and endpoint C is set up endpoint C automatically disconnects from Lync A and calls Lync B From Address Book you can view Lync clients online status To view a Lync client s online status you must save that Lync client to the local address book For details see Searching the LDAP Network Address Book for Sites The following describes how the endpoint places a call to the Lync client Procedu...

Page 82: ...ync Server can dial this site number to call your endpoint Example 123 zdtest com Obtain this value from the Lync Server administrator User name Password Specifies the user name for authentication registration Example lync_1 zdtest com Obtain the value of this parameter from the Lync Server administrator Server type Specifies the SIP server type OCS Select this option if your endpoint registers wi...

Page 83: ...s video requests from the remote endpoint Manual Your endpoint prompts you to accept video requests from the remote endpoint The default value is Manual 3 Select Save Step 2 Place a call from the endpoint to the Lync client 1 Press on the remote control The Call screen is displayed 2 In the text box enter the Lync client number 3 Press or on the remote control End 6 3 Joining an Authentication Con...

Page 84: ...ndpoints that have joined the conference can view the conference access number by choosing Advanced Diagnostics Status Conference On the displayed screen the value of Remote number is the conference access number Anonymous sites can obtain the conference access number and authentication password from the SMC administrator or chair site using other methods Joining the authentication conference as a...

Page 85: ...xed and mobile multimedia services for operators Integrating MCUs can enhance the functionality of the Huawei IMS HD videoconferencing solution Prerequisites You have obtained the required authentication information from the IMS administrator unified access number conference ID and conference password Endpoint users can obtain the required authentication information allocated by the IMS through em...

Page 86: ...dia subsystem IMS network Set this parameter to the conference service number obtained from the IMS network administrator Enable proxy server Specifies whether to enable the proxy server You must enable the proxy server when using the IMS network Select this parameter Proxy server address Specifies the address of the proxy server If you set Server address to the IMS server domain name set this par...

Page 87: ...se Transport Layer Security TLS to implement transmission security Set this parameter to UDP The IMS network only supports UDP transmission Video request handling Specifies how your endpoint handles video requests from a remote endpoint during a point to point SIP audio call or multipoint conference Accept automatically Your endpoint automatically accepts video requests from the remote endpoint Re...

Page 88: ...nference Parameters To schedule a 4E1 conference The endpoint is not in use during a conference A SiteCall account has been set on the endpoint For details about how to set a SiteCall account see 3 2 3 Setting 4E1 Parameters Conference line type has been set to 4E1 For details see 13 3 Setting Advanced Conference Parameters Procedure Step 1 Choose Advanced Conference Schedules Conference Step 2 Sc...

Page 89: ...ference control functions than other sites Only non chair sites can request chair control rights when no chair site exists in a conference Audio only sites cannot request chair control rights The conference access number is required when a site requests chair control rights Obtain this number from the SMC administrator or the calling party Request Floor If a non chair site wants to speak during a ...

Page 90: ... chair site in turn at preset intervals When a site is broadcast all non chair sites are limited to viewing the broadcast site while the chair site can view any site in the conference To stop broadcasting select Stop or Discussion using the remote control The Stop function is available when a site is being broadcast When the chair site stops broadcasting sites all the sites in the conference can v...

Page 91: ...eleted the site is removed from the site list and not related to the conference any more To enable the site to join the conference again the chair site must add the site to the conference by using the Add Site function Mute Unmute MIC After you have muted the microphone of a site the other sites in the conference cannot hear the site To reverse that unmute the site microphone Depending on the micr...

Page 92: ... sharing its presentation the chair site can revoke the presentation sharing right of this site A site stops sharing its presentation after its presentation sharing right is revoked Voice Activation Voice activation is used in discussion mode When voice activation is enabled the site with the highest volume is displayed to other sites in the conference Based on your experience set Sensitivity to e...

Page 93: ...nferencing resources and your account balance are sufficient To increase the chances of success extend the conference by a maximum of 30 minutes at a time End Conference If a conference is complete before the scheduled time you can use this function to end it in advance To end a conference select End Conference on the Conference Control screen or press on the remote control Then confirm your actio...

Page 94: ...stem You can download a network address book to update the entries in the local address book in batches Network address books can be stored on File Transfer Protocol over SSL FTPS or File Transfer Protocol FTP server LDAP server Configuring the FTPS or FTP Network Address Book Step 1 Choose Advanced Settings Network Network Address Book Network Address Book Set the network address book parameters ...

Page 95: ...er is selected by default Clear local records during update Specifies whether your endpoint automatically clears the local address book when updating the local address book This parameter is not selected by default Server address Specifies the IP address of the server that stores the network address book No default value is set for this parameter File path Specifies the save path to the network ad...

Page 96: ...thentication on digital certificates based on the Secure Sockets Layer SSL protocol If you select this value you must also set Domain name Anonymous No authentication is performed The LDAP server is accessible to all users The default value is General SSL encryption Specifies whether the SSL protocol is used to encrypt data streams sent to and received from the LDAP server This parameter is not se...

Page 97: ...set your endpoint can communicate with the LDAP server On the Address Book page you can search for sites stored in the LDAP network address book Select the sites you want to save to the local address book and click Save Table 6 5 lists the online status icons for LDAP sites Table 6 5 Online status icons Icon Description Available Busy Offline 6 8 2 Managing the Local Address Book You can add delet...

Page 98: ...d IP protocol to call the site If you set Category to CT site the available value for this parameter is SIP The default value is H 323 Number Specifies the site number used to place calls between sites IP T1 4E1 basic rate interface BRI and H 323 phone site numbers are allocated by the videoconferencing service provider PSTN site numbers are telephone numbers No default value is set for this param...

Page 99: ... it and is listed in the group box Step 5 Select Save End Modifying a Site Entry Select a site or group press on the remote control and modify the site or group settings Deleting a Site Entry Select next to the desired site or group to delete it from the address book Searching for a Site Entry Enter the search criteria in the Search text box The displayed query results are filtered in real time ba...

Page 100: ...e address book International The character set is UTF 8 Local The character set is GB2312 It is recommended that you retain the default value International Step 4 Save the records to file A End Modifying Records in the Address Book After exporting the address book of endpoint A to file A modify its records as follows Use a text editor to open file A Based on the notes of the parameters in the file...

Page 101: ...p 5 to add sites to the new groups Step 8 Click Save After being saved a site template is displayed under Template Name When one of the sites in the site template is in a conference the site template name is listed in the drop down list box on the Conference Control page End Editing a Site Template Step 1 Log in to the endpoint web interface Choose Address Book Site Template Step 2 From the Templa...

Page 102: ...om any of the following in a conference Endpoint used at the chair site SMC2 0 Endpoint used by either party during a point to point call 6 9 1 Specifying Caption Settings Caption settings include the caption font size color and background Procedure Step 1 Choose Advanced Settings Display Caption Set the caption parameters described in Table 6 8 Table 6 8 Caption parameters Parameter Description S...

Page 103: ...ansparent Scrolling speed Specifies the percentage of the banner or bottom caption height to the entire screen The default value is 10 Font Type Specifies the font type of captions The default value is Boldface Bold Specifies whether banners or captions are displayed in bold For banners this parameter is selected by default For middle and bottom captions this parameter is not selected by default L...

Page 104: ...30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 96 The Utilities screen is displayed Step 2 Select Middle Caption Banner or Bottom Caption Step 3 Select New and compose the desired banner or caption End After a banner or caption is created you can preview share or edit it ...

Page 105: ...ed nor secure encryption can be used to increase video communication security 7 3 Supporting Remote Logins You can specify whether remote users can log in to the endpoint to manage it using the endpoint web interface SSH or Telnet 7 4 Setting the Upgrade Password You can set the password required to upgrade the endpoint software using the upgrade tool 7 5 Setting the Air Content Sharing Password W...

Page 106: ...s not selected by default Step 2 Select Save End 7 2 Enabling Encryption On an IP network which is neither quality guaranteed nor secure encryption can be used to increase video communication security Background Encryption can be H 235 or SRTP encryption Both parties involved in communication must support encryption otherwise encryption fails Procedure Step 1 Choose Advanced Set Security Encryptio...

Page 107: ...tor user name and password This parameter is selected by default Administrator name Current password New password Confirm password Specify the user name and password used to log to the endpoint web interface The administrator name cannot be left blank and contains a maximum of 64 case sensitive characters In New password enter a string of 6 to 32 characters In addition it must include at least two...

Page 108: ...ers Parameter Description Setting Telnet Login Specifies whether remote users can log in to the endpoint in Telnet mode for maintenance and configuration purposes such as querying system logs and status information NOTICE If the computer you use to telnet to your endpoint runs Linux specify the Telnet port on the endpoint by running telnet endpoint IP address port number For example run telnet 10 ...

Page 109: ... 7 4 Upgrade password Parameter Description Setting Upgrade password Specifies the password required to upgrade your endpoint software using the upgrade tool Default value Change_Me The password contains 6 to 32 characters In addition it must include at least two of the following uppercase letter lowercase letter digit or special character To improve device security set a password at your first lo...

Page 110: ...ing password Parameter Description Setting Password Specifies the password an air content sharing client uses to connect to the endpoint Default value Change_Me The password contains 6 to 32 characters In addition it must include at least two of the following uppercase letter lowercase letter digit or special character To improve device security set a password at your first login Step 2 Choose Sav...

Page 111: ...8 3 Customizing Conference Control Functions to Be Displayed You can customize the conference control functions you want to display on the Conference control screen to quickly access these functions 8 4 Customizing the Option Bar You can customize icons on the option bar to facilitate access to the corresponding screens 8 1 Customizing the Home Screen You can customize the home screen such as spec...

Page 112: ...he duration for displaying a site name The default value is Always display Display time and zone Specifies whether the time zone and time are superimposed on the local video sent to remote sites The time zone and time are not displayed on the local video shown on the display device at your site This parameter is not selected by default Font color Specifies the color in which a site name is display...

Page 113: ... icon is displayed If the packet loss rate is between threshold A and threshold B is displayed If the packet loss rate is greater than or equal to threshold B is displayed Other Icons A status icon is displayed on screens if the following conditions are met You have set the icon as follows Choose Advanced Settings Display Icon and select the icon The function or the condition that corresponds to t...

Page 114: ...bar Press the left arrow key or on the remote control To show the option bar Press on the remote control Procedure Step 1 Press on the remote control The menu screen is displayed Step 2 Select on the option bar to display the Customize Option Bar screen To access the Customize Option Bar screen you must enter the administrator password whose default value is 12345678 Step 3 Select the icon you wan...

Page 115: ... remote control to operate the endpoint has more rights than a user who logs in to the endpoint using the endpoint web interface The former can grant control rights to or revoke the control rights of the latter On the endpoint web interface you can import and export address books and configuration files You can import license files on the endpoint web interface You can download an air content shar...

Page 116: ...orer Step 2 From the Internet Explorer menu bar choose Tools Internet Options In the displayed Internet Options dialog box click the Security tab Step 3 In the bottom of the tab click Custom level Step 4 In the displayed Security Settings dialog box set all options under Downloads and Scripting to Enable Click OK Step 5 Optional On the Security tab click Trusted sites and then Sites The Trusted si...

Page 117: ...ng a Certificate You have enabled the web login function For details about how to enable the function see 7 3 Supporting Remote Logins Procedure Step 1 Open Internet Explorer Step 2 In the address box enter the endpoint IP address such as 10 10 10 10 Step 3 Press Enter The login page is displayed Step 4 Fill in User name and Password The default user name and password are admin and Change_Me respe...

Page 118: ... Setting the multi view mode Customizing the shortcut bar and desktop icons Providing the site map Customizing site templates For details see 6 8 4 Customizing a Site Template Monitoring the video Importing a certificate Using the virtual remote control Setting SNMP parameters For details see 13 4 Setting SNMP Parameters Upgrading the endpoint by importing upgrade files For details see 11 4 Upgrad...

Page 119: ...e expires For example after you purchase an official license the trial license will expire Procedure Step 1 Log in to the endpoint web interface Choose System Settings Installation The Installation page is displayed Step 2 Click Import License The File upload dialog dialog box is displayed Step 3 Click Select File select the license file you want to import and click Import Step 4 Click Back when O...

Page 120: ...the endpoint to share computer B s desktop as the presentation Procedure Step 1 Log in to the endpoint web interface Choose System Settings Installation The Installation page is displayed Step 2 Click Download Air Content Sharing Client The Downloads dialog box is displayed Step 3 Click Save and select a save path for the air content sharing client End Usage of an Air Content Sharing Client Step 1...

Page 121: ...op To disconnect the air content sharing client from the endpoint click Disconnect 9 3 4 Multi View With the multi view function you can view multiple local videos in Picture in Picture PiP or split screen mode on one display Procedure Step 1 Log in to the endpoint web interface Choose Device Control Device Control and click the Multi View tab Step 2 Set Multi view mode to any of the following PiP...

Page 122: ...m the SIP server administrator or downloaded it from a certificate authority Server certificate You have downloaded the required certificate from a certificate authority Multipoint conference certificate You have obtained the required certificate from the GK server administrator Procedure Step 1 Log in to the endpoint web interface Choose System Settings Installation The Installation page is displ...

Page 123: ...functions have been enabled For details see Web based Login in 7 3 Supporting Remote Logins Log in to the endpoint web interface Choose Device Control Video Control View the video or presentation of the local or remote site You can then click Capture In the displayed window right click the captured picture and choose Save Picture As to save the picture When you are on the Video Control page appear...

Page 124: ...eck the working environment periodically 10 2 Checking the Endpoint Periodically For preventive maintenance purposes you need to check the audio video and communication cables periodically 10 3 Viewing System Status Knowing system status at any given time helps to better maintain the endpoint 10 4 Querying System Information System information helps you maintain your endpoint 10 5 Querying Logs Yo...

Page 125: ...ork properly Power on the endpoint and call some other endpoints using different methods such as calling over a broadband network If a call cannot be set up verify that the cables are connected correctly and securely and the communication parameters are set correctly If the problem persists contact the videoconferencing network administrator to check the network 10 3 Viewing System Status Knowing ...

Page 126: ...ed System Information screen you can check Version information Specification information Audio and video protocols and video resolutions supported by your endpoint Network ports provided by your endpoint and the maximum bandwidth supported by each port Whether your endpoint supports the Session Initiation Protocol SIP Whether your endpoint supports dual stream namely the video and presentation Whe...

Page 127: ...tenance Issue 01 2013 09 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 119 Each log contains the following information Event time Event level Endpoint defined event type Event details To search for a log select Query and specify the search criteria ...

Page 128: ...e parameters set your endpoint obtains upgrade files from the specified server and installs the upgrade files when the preset upgrade interval arrives For details see 11 1 Automatic Upgrade Tool upgrade Download the upgrade software to a computer connect the computer to the endpoint directly or over the LAN and upgrade the endpoint For details see 11 2 Tool Upgrade Upgrade using the bootrom system...

Page 129: ...e 11 4 Upgrading the Endpoint on Its Web Interface You can update the endpoint software from the web interface 11 1 Automatic Upgrade With the automatic upgrade function enabled and automatic upgrade parameters set your endpoint obtains upgrade files from the specified server and installs the upgrade files when the preset upgrade interval arrives Procedure Step 1 Choose Advanced Settings Installat...

Page 130: ...Password Specify the user name and password your endpoint uses to access the server No default value is set for this parameter Step 3 Choose Save End 11 2 Tool Upgrade You can use a computer to locally upgrade the endpoint Prerequisites Before the upgrade ensure that The target software is saved to the computer The computer is connected to the endpoint using a straight through cable crossover cabl...

Page 131: ... as 10 10 10 10 If Reboot is selected the endpoint automatically restarts after the upgrade Step 6 Click Upgrade Step 7 In the displayed dialog box enter the upgrade password and click OK End Upgrading Multiple Endpoints in Batches Step 1 Power on the computer and endpoint Step 2 Extract the compressed software upgrade package on the computer Step 3 Run UpgMaster exe to display the window shown in...

Page 132: ...s Ctrl ALT C in the window shown in Figure 11 1 and then set the upgrade policy in the displayed window End Upgrading Specified Software Modules Step 1 Power on the computer and endpoint Step 2 Extract the compressed software upgrade package on the computer Step 3 Run UpgMaster exe to display the window shown in Figure 11 1 Step 4 Optional Click Browser and select the te dat file By default the pa...

Page 133: ...int software malfunctions This method can be repeatedly used and ensures successful software upgrades provided that there are no hardware failures Procedure Step 1 While the endpoint is restarting or powering on press and hold the RESET button for 10 seconds The endpoint enters the bootrom system At this time the endpoint has two IP addresses available the static IP address of the normal system an...

Page 134: ...grade Step 8 Restart the endpoint End 11 4 Upgrading the Endpoint on Its Web Interface You can update the endpoint software from the web interface Prerequisites The upgrade file has been copied to your computer Do not close the endpoint web interface during the upgrade as doing so causes an upgrade failure Procedure Step 1 Log in to the endpoint web interface Choose Maintenance Upgrade The File up...

Page 135: ...ion describes the problems you might encounter when using your endpoint and provides solutions 12 3 Restoring Default Settings If customized endpoint settings do not bring expected effects for example the display device fails to deliver images because of incorrect input or output port settings use the Restore Default function to restore your endpoint to its default settings 12 1 Fault Diagnostics ...

Page 136: ...k 6 9 Remote display device Local display device 4 5 Communications network 6 10 Remote camera Sound and Color Bar Tests Table 12 1 describes sound and color bar tests Table 12 1 Sound and color bar tests Test Item to Be Tested Signal Stream Sound 2 audio output 2 Speaker Color bar 4 video output 4 Display device To perform a sound test choose Sound Color Bar Test Sound Test While the test audio s...

Page 137: ... performs local audio and video loopback tests simultaneously Remote audio loopback Remote audio module Network transmission Microphone 1 5 6 7 8 6 5 2 Speaker Remote video loopback Remote video module Network transmission Camera 3 5 6 9 10 6 5 4 Display device Remote digital loopback Remote audio and video modules Network transmission The endpoint performs remote audio and video loopback tests si...

Page 138: ...tions Web Interface Table 12 4 lists the troubleshooting methods for problems that may arise on the endpoint web interface Table 12 4 methods for troubleshooting endpoint web interface problems Problem Possible Cause Solution A message is displayed to indicate that your endpoint failed to connect to the Internet or download images The latest patches for the operating system or Internet Explorer ar...

Page 139: ...ker Turn Off Pop up Blocker If the Firefox is used Choose Tools Options On the General tab select Show the Downloads window when downloading a file On the Privacy tab select Accept cookies from sites Then click OK to save the settings Network Table 12 5 lists the troubleshooting methods for problems that may arise on the network Table 12 5 Methods for troubleshooting common network problems Proble...

Page 140: ...deo settings on the display device The output port for the remote controlled UI is not set or the output port you set for the remote control UI is not the port connected to the display device Choose Advanced Settings Video Common Settings Video Output Set GUI to the output port connected to the display device The endpoint does not respond to remote control operations Telnet to the endpoint If you ...

Page 141: ...hose data transmission rates are lower than or equal to 256 kbit s To view the data transmission rate of a conference access the Status screen For example if the conference rate is 256 kbit s and the audio bandwidth is 64 kbit s the video bandwidth is only 196 kbit s In this case the video quality is poor If the conference rate is lower than 256 kbit s set the audio protocol to G 728 to reduce the...

Page 142: ...l VGA display with a supported display The presentation sharing function is not enabled at your site Choose Advanced Settings Conference Advanced and select Presentation A computer is connected to the endpoint but the local VGA display does not show the computer desktop The capability of the VGA display is limited The resolution or refresh rate of the local SXGA output is too high to be supported ...

Page 143: ... camera settings or securely connect the camera control cable Audio Table 12 7 lists the troubleshooting methods for audio problems Table 12 7 Methods for troubleshooting audio problems Problem Possible Cause Solution While the endpoint is in use during a conference no audio is delivered from the local display device Perform an audio test to check whether the problem occurs at your site or a remot...

Page 144: ...r site can be delivered from the display device and you cannot hear other sites A loopback test is being performed at your site Stop all local and remote loopback tests Conference Initiation Table 12 8 lists the troubleshooting methods for problems you may encounter during conference initiation Table 12 8 Methods for troubleshooting common problems with conference initiation Problem Possible Cause...

Page 145: ... UI choose Advanced Settings Network IP Verify IP network settings Your site cannot place a call to a remote site using the IP address of the remote site The local or remote endpoint is not connected to an IP network 1 Verify that the endpoint is connected to an IP network Specifically the LAN indicator on the rear panel of the endpoint is steady green 2 From the remote controlled UI choose Advanc...

Page 146: ...e with the same number as your site has already registered with the GK If such a site exists change the user name of your site The endpoint is disconnected from an IP network 1 Verify that the endpoint is connected to an IP network Specifically the LAN indicator on the rear panel of the endpoint is steady green 2 From the remote controlled UI choose Advanced Diagnostics Network Test Enter the IP a...

Page 147: ...r the conference but does not have sufficient account balance Another site is set to pay for the conference but does not have sufficient account balance or account number or password entered is incorrect Enter the correct account number and password and top up the related account Multiple conferences are currently being held while port resources on the videoconferencing system are insufficient Wai...

Page 148: ...MC Contact the videoconferencing system administrator to resolve this problem 12 3 Restoring Default Settings If customized endpoint settings do not bring expected effects for example the display device fails to deliver images because of incorrect input or output port settings use the Restore Default function to restore your endpoint to its default settings Restoring your endpoint to its default s...

Page 149: ...in which the endpoint places and answers calls For example you can set the endpoint to automatically answer calls or to enable the do not disturb function 13 3 Setting Advanced Conference Parameters Correctly setting advanced conference parameters brings expected conference effects 13 4 Setting SNMP Parameters To enable the videoconferencing network management system to manage your endpoint config...

Page 150: ...ons to press number keys to perform two stage dialing Control camera preset On the menus or camera control screen press a number key to move the camera to the preset bound to that key The default value is Second Dial To toggle between these two options press on the remote control Power supply Shut Down Specifies whether the endpoint can be powered off If you set this parameter to Disable pressing ...

Page 151: ...le or disable the do not disturb function The do not disturb function prevents you from being disturbed by incoming calls This parameter is selected by default Call parameter configuration Specifies whether you can set the call type and data transmission rate before initiating point to point calls If you select this parameter you can set the call type and data transmission rate in the displayed di...

Page 152: ...le if you do not select the H 264 HP protocol it will not be displayed in the option values of the Video protocol parameter Retain the default value NOTE Select at least one audio protocol and one video protocol so that you can use your endpoint to place audio calls or video calls Audio protocol Specifies the audio protocol your endpoint uses to encode audio The default value is Auto Audio channel...

Page 153: ...ou set this parameter to Enable This parameter is selected by default Presentation protocol Specifies the video protocol your endpoint uses to encode presentations The default value is Auto Presentation resolution Specifies the presentation video resolution Smooth Your endpoint uses a high frame rate to ensure smooth video Sharp Your endpoint uses a high video resolution to ensure clear video The ...

Page 154: ...tered with a network gatekeeper GK server your endpoint preferentially uses H 323 to initiate a conference The default value is Auto Conference bandwidth Specifies the transmission bandwidth for a conference The default value is Normal Dynamic bandwidth Specifies whether the endpoint implements the following if the packet loss rate increases due to insufficient network bandwidth automatically decr...

Page 155: ...he site that your endpoint automatically calls when it starts None The endpoint does not call any sites Select site from address book The endpoint displays the address book screen from which you can specify the site you want your endpoint to call after its startup You can proceed to set Call times only after you set this parameter The default value is None Call times Specifies the maximum number o...

Page 156: ...er to the value defined on the videoconferencing network management system The value is a string of 1 to 32 characters Set community name Specifies the read write SNMP community name The default value is Change_Me Set this parameter to the value defined on the videoconferencing network management system The value is a string of 1 to 32 characters Trap community name Specifies the trap community na...

Page 157: ...only when your endpoint sends traps of version 3 This parameter is available only when Trap version is set to v3 trap or v3 inform Set this parameter to the ID defined on the videoconferencing network management system Authenticati on protocol Authenticati on password Specify the authentication mode and password that your endpoint uses to send traps to the videoconferencing network management syst...

Page 158: ...ol is MD5 When the videoconferencing network management system attempts to connect to your endpoint Authentication protocol and New password set on your endpoint are required Encryption protocol Encryption password Specify the encryption protocol and password for connecting the videoconferencing network management system to your endpoint Available encryption protocols are DES AES and No encryption...

Page 159: ...rate with the minimum delay Maximum throughput A large number of data packets can be transmitted on the network Highest reliability Data packets can be transmitted to remote sites completely and correctly Minimum cost Network devices transmit data packets of the same traffic at lower costs The default value is Minimum delay DSCP audio DSCP video DSCP data DSCP signaling Specify the service level o...

Page 160: ... Specifies the port the network diagnostics tool uses to receive and send call signaling during communication with your endpoint The default value is 1820 RAS source port Specifies the port your endpoint uses to receive and send RAS signaling during communication with the network diagnostics tool The default value is 1819 RAS destination port Specifies the port the network diagnostics tool uses to...

Page 161: ...s Co Ltd 153 14 Ports on the Rear Panel This section describes the ports on the rear panel and their functions helping you correctly connect the required devices to the endpoint Figure 14 1 to Figure 14 3 show the ports on the rear panels of the different models covered by this document and illustrate the differences between them Figure 14 1 TE40 Figure 14 2 TE50 Figure 14 3 TE60 ...

Page 162: ...ated copper wires with yellow and green insulation color should be used for the protective ground cable The protective ground cable should not exceed 30 m and the shorter the better When the protective ground cable exceeds 30 m the ground bar should be rearranged In a balanced circuit the joint of the E1 T1 cable and the connector should be grounded using the external shield layer the grounding co...

Page 163: ...imedia frame protocol ITU T H 323 and IETF SIP Video standard H 261 H264 SVC H264 HP H264 BP H263 and H263 Audio standard AAC LD G 711A G 711U G 719 G 722 G 728 G 729A HWA LD G 722 1 and G 722 1C Dual stream standard ITU T H 239 and BFCP Communication standard H 221 H 225 H 231 H 233 H 234 H 235 H 241 H 242 H 243 H 245 H 281 H 283 H 350 H 460 and T 140 Network standard TCP IP FTP DHCP SNMP Telnet ...

Page 164: ...ersion cables 1 x CVBS S VIDEO converted from a DVI I port and 1 x 3G SDI Video resolution 1080p60 with a minimum bandwidth of 1 Mbit s optional 1080p30 with a minimum bandwidth of 512 kbit s optional 720p60 with a minimum bandwidth of 512 kbit s 720p30 with a minimum bandwidth of 384 kbit s 4SIF 4CIF with a minimum bandwidth of 128 kbit s SIF CIF with a minimum bandwidth of 64 kbit s SQSIF SQCIF ...

Page 165: ...ophone array HD AI port 1 x HDMI port supporting audio input and 1 x DisplayPort supporting audio input Output TE40 4 x RCA port and 2 x HDMI port supporting audio output TE50 4 x RCA port and 2 x HDMI port supporting audio output TE60 4 x RCA port 2 x HDMI port supporting audio output and 2 x DVI I output using DVI HDMI conversion cables Audio processing AEC ANS and AGC Networ k port Network port...

Page 166: ...F Relative humidity 10 to 80 Ambient noise 46 dBA SPL Minimum illuminance 7lux Recommended illuminance 300 lux Non operating state Ambient temperature 40 C to 85 C Relative humidity 0 to 95 Physica l specific ations Codec dimensions H x W x D 72 5 mm x 435 mm x 265 5 mm 2 85 in x 17 13 in x 10 45 in Package dimensions H x W x D 220 mm x 545 mm x 355 mm 8 66 in x 21 46 in x 13 98 in Weight TE40 3 9...

Page 167: ... be registered with the SIP server GK registration failure The endpoint fails to register with the gatekeeper after the gatekeeper is enabled Network disconnection The endpoint is disconnected from an IP network The network cable may be disconnected DNS resolution failure After the DNS server is enabled and domain names are adopted as SIP server or GK server addresses the DNS server fails to resol...

Page 168: ...rent conference is an encrypted conference with media streams encrypted Chair The local site is the chair site Remote site A remote site is currently being viewed Local site The local site is currently being viewed Presentation sharing A presentation is currently being shared Local site broadcast The local site is being broadcast in the current conference Do Not Disturb The Do Not Disturb function...

Page 169: ...g recorded Connected to a VPM220W The endpoint is connected to a VPM220W The first icon indicates that the VPM220W has insufficient battery while the other icon indicates a sufficient battery Remote site muted The remote site is muted and the local site cannot hear the remote site Local site s speaker muted by the chair site The chair site mutes the local site s speaker so the local site cannot he...

Page 170: ...ial Copyright Huawei Technologies Co Ltd 162 D Menus This section describes the structure of the menus which helps users to quickly identify each function item The Advanced tab on the menu screen is the interface to all the function configuration items of the endpoint Figure D 1 shows the menu structure Figure D 1 Menu structure ...

Page 171: ...EI TE40 TE50 TE60 Videoconferencing Endpoint Administrator Guide D Menus Issue 01 2013 09 30 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 163 Only the TE60 supports 4E1 functions ...

Page 172: ...orizontal scan lines while the letter p stands for progressive scan meaning the image is not interlaced 1080p can be referred to as full HD or full high definition although 1080i is also Full HD 1920x1080 pixels The term usually assumes a wide screen aspect ratio of 16 9 implying a horizontal resolution of 1920 pixels This creates a frame resolution of 1920 1080 or 2 073 600 pixels in total The fr...

Page 173: ...ce cascading Multiple MCUs are connected in series at different layers to allow the number of participants to expand beyond what a single MCU can support In cascading mode an MCU in an upper layer can control an MCU in a lower layer camera preset Users can control a camera by zooming panning and tilting the camera or changing the focus Then users can store this camera position and assign a number ...

Page 174: ...r second with the tolerance on that rate 50 parts per million ppm Non uniform quantization logarithmic with 8 bits is used to represent each sample resulting in a 64 kbit s bit rate There are two slightly different versions μ law which is used primarily in North America and A law which is in use in most other countries outside North America G 722 G 722 is an ITU T standard 7 kHz wideband speech co...

Page 175: ...have identical technical content H 264 is used in such applications as Blu ray Disc videos from YouTube and the iTunes Store DVB broadcast direct broadcast satellite television service cable television services and real time videoconferencing H 323 H 323 is a recommendation from the ITU Telecommunication Standardization Sector ITU T that defines the protocols to provide audio visual communication ...

Page 176: ...se chair Pass the chair control to another site request chair Request chair rights and become the chair site request floor Request to speak During a conference users can request the floor from the chair site revoke chair When chair control rights are revoked no chair site exists in the conference If the site that revokes the chair rights wants to become the chair site the site needs to request cha...

Page 177: ...ange of computer display standards Originally it was an extension to the VGA standard first released by IBM in 1987 Unlike VGA a purely IBM defined standard Super VGA was defined by the Video Electronics Standards Association VESA an open consortium set up to promote interoperability and define standards When used as a resolution specification in contrast to VGA or XGA for example the term SVGA no...

Page 178: ...LD Advanced Audio Coding Low Delay ADSL Asymmetric Digital Subscriber Line B BFCP Binary Floor Control Protocol BNC Bayonet Neill Concelman connector BRI Basic Rate Interface C CAS Channel Associated Signaling CCS Common Channel Signaling CRC Cyclic Redundancy Check CVBS Composite Video Base Signal D DHCP Dynamic Host Configuration Protocol DNS Domain Name Server DP DisplayPort DSCP Differentiated...

Page 179: ...gh Definition HDMI High Definition Multimedia Interface I ISDN Integrated Services Digital Network IMS IP multimedia subsystem M MCU Multipoint Control Unit N NAT Network Address Translation NTP Network Time Protocol NTSC National Television Standards Committee P PAL Phase Alternating Line PPPoE Point to Point Protocol over Ethernet PSF Progressive Segmented Frame PSTN Public Switched Telephone Ne...

Page 180: ...y and Confidential Copyright Huawei Technologies Co Ltd 172 S SD standard definition SDI Serial Digital Interface SIP Session Initiation Protocol SMB SubMiniature version B connector SSH Secure Shell SVC Scalable Video Coding SXGA Super Extended Graphics Array V VGA Video Graphics Array W Wi Fi Wireless Fidelity WOL Wake on LAN Y YPbPr ...

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