HUAWEI TE40&TE50&TE60 Videoconferencing
Endpoint
Administrator Guide
12 Troubleshooting
Issue 01 (2013-09-30)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
139
Problem
Possible Cause
Solution
A predefined
conference fails to
be initiated on the
endpoint.
The endpoint is disconnected
from an IP network.
1.
Verify that the endpoint is
connected to an IP network.
Specifically, the LAN indicator
on the rear panel of the
endpoint is steady green.
2.
From the remote controlled UI,
choose
Advanced
>
Diagnostics
>
Network Test
.
Enter the IP address of the
remote site and start a Ping
test. If the Ping test fails, a
network error has occurred. In
this case, contact the
administrator.
3.
From the remote controlled UI,
choose
Advanced
>
Settings
>
Network
>
IP
. Verify IP
network settings.
Your site is set to pay for
the conference but does
not have sufficient account
balance.
Another site is set to pay
for the conference but does
not have sufficient account
balance, or account
number or password
entered is incorrect.
Enter the correct account number
and password and top up the
related account.
Multiple conferences are
currently being held while
port resources on the
videoconferencing system are
insufficient.
Wait until the resources are
available. Alternatively, reduce the
number of sites attending the
conference and then add sites as
required after the conference is
held successfully.
The SiteCall account for using
the 4E1 lines is incorrect.
Contact the videoconferencing
system administrator to resolve
this problem.
Conference Control
lists the troubleshooting methods for common problems you may encounter during
conference control.
Table 12-9
Methods for troubleshooting conference control problems
Problem
Possible Cause
Solution
While the endpoint
A site in the conference is being
Ask the chair site to stop
