SmartACU2000D Smart Array Controller
User Manual (with No PID Module)
7 System Maintenance
Issue 01 (2020-02-14)
Copyright © Huawei Technologies Co., Ltd.
73
Symptom
Cause
Troubleshooting
No communication between the
SmartLogger and the Ethernet
switch
1.
The network cable between the
SmartLogger and the Ethernet
switch is not properly
connected.
2.
The IP address of the
SmartLogger is not configured
or is not in the LAN.
1.
Check whether the network port
indicators on the SmartLogger
and Ethernet switch blink
properly. If not, connect the
network cable to another FE
port on the Ethernet switch or
replace the network cable and
try again.
2.
On the SUN2000 app, check
whether the IP address of the
SmartLogger is correctly set. If
not, set the IP address again.
3.
Log in to the SmartLogger
WebUI over the LAN port
(default IP address of the LAN
port: 192.168.8.10) and check
whether the IP address of the
SmartLogger is correct. If not,
set the IP address again.
4.
Connect the PC to the Ethernet
switch and ping the IP address
of the SmartLogger. If the
communication is abnormal,
replace the network cable and
try again.
No communication between the
SmartLogger and the SmartModule
1.
The network cable between the
SmartLogger and the
SmartModule is not properly
connected.
2.
The communication certificate
has expired.
1.
Check whether the network port
indicators on the SmartLogger
and SmartModule blink
properly. If not, connect the
network cable to another GE
port on the SmartModule or
replace the network cable and
try again.
2.
Log in to the SmartLogger
WebUI or SUN2000 app and
check whether a
communication certificate
expiration alarm is generated. If
yes, reload the certificate.
3.
Contact the dealer or Huawei
technical support.
7.3 Component Replacement
