A
How to Obtain Help
If a tough or critical problem persists in routine maintenance or troubleshooting, contact
Huawei for technical support.
A.1 Preparations for Contacting Huawei
A.3 How to Obtain Help from Website
A.1 Preparations for Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.1.1 Collecting Troubleshooting Information
You need to collect troubleshooting information before troubleshooting.
You need to collect the following information:
l
Name and address of the customer
l
Contact person and telephone number
l
Time when the fault occurred
l
Description of the fault phenomena
l
Device type and software version
OceanStor V3 Series
HyperMetro Feature Guide for File
A How to Obtain Help
Issue 05 (2018-01-30)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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