If the new hardware is not configured properly, you may receive a POST error message indicating a
configuration error.
For more information on the UEFI System Utilities, see the UEFI System Utilities user guide in the
UEFI Information Library on the Hewlett Packard Enterprise website (
10.
Be sure that all switch settings are set correctly.
For more information about required switch settings, see the server documentation on the Hewlett
Packard Enterprise website (
http://www.hpe.com/info/proliantgen10-docs
).
11.
Be sure that all boards are properly installed in the server.
12.
Uninstall the new hardware.
More information
Resolving loose connections on page 20
Server documentation on page 167
Unknown issue
Symptom
The server is not functioning properly, but the specific cause is unknown.
Action
1.
To see if any statuses indicate the source of the issue, check the server LEDs.
2.
Power down and disconnect power to the server. Remove all power sources to the server.
3.
Be sure that no loose connections exist.
4.
Following the guidelines and cautionary information in the server documentation, reduce the server to
the minimum hardware configuration. Remove all cards or devices that are not necessary to power on
the server.
Before completing this step, review the guidelines for breaking down the server to the minimum
hardware configuration. Keep the monitor connected to view the server power-on process.
5.
Reconnect power, and then power on the system.
• If the video does not work, see the video issues troubleshooting topics in this document.
CAUTION:
Only authorized technicians trained by Hewlett Packard Enterprise should attempt to remove
the system board. If you believe the system board requires replacement, contact Hewlett
Packard Enterprise technical support before proceeding. For more information, see
Accessing Hewlett Packard Enterprise Support
on page 174.
Unknown issue
77
