Common issue resolution
Resolving loose connections
• Be sure that all power cords are securely connected.
• Be sure that all cables are properly aligned and securely connected for each external and internal
component.
• Remove and check all data and power cables for damage. Be sure that no cables have bent pins or
damaged connectors.
• If a cable routes through air baffles or other components, be sure the cords and cables connected to
the server are routed correctly through the baffle.
• Be sure that each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
• If a device has latches, be sure that they are completely closed and locked.
• Check any interlock or interconnect LEDs that might indicate that a component is not connected
properly.
• If issues continue to occur, remove and reinstall each device, checking the connectors and sockets for
bent pins or other damage.
• For ProLiant BL c-Class Server Blades, be sure the Onboard Administrator tray is seated properly.
Searching for service notifications
Service notifications are created to provide solutions for known issues. Check to see if your issue is
covered by an existing service notification.
Procedure
1.
See the Hewlett Packard Enterprise website (
http://www.hpe.com/support/hpesc
).
2.
Enter the product name or number, and then press
Enter
.
3.
To show the documents available for your product, select
Documents
.
4.
To narrow the results, select from the available options to filter by document type.
Some of the document types you may include are as follows:
• Advisory—Provides a problem and solution to an issue or a workaround.
• Bulletin or Security Bulletin—Provides information about a potential product safety or security
vulnerability.
• Notice—Provides general information, announcements, or best practices.
Firmware updates
Many common issues can be resolved by updating the firmware. Firmware updates and additional
information can be found in the following ways:
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Common issue resolution
