your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.
For more information, see
Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures
Hewlett Packard Enterprise website
Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement.
USB support
Hewlett Packard Enterprise Gen10 servers support all USB operating speeds depending on the device
that is connected to the server.
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
server administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System
Utilities.
HPE Smart Storage Administrator
HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three
interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide
support for configuration tasks. Some of the advanced tasks are available in only one format.
The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage
Administrator Diagnostics Utility CLI.
During the initial provisioning of the server or compute module, an array is required to be configured
before the operating system can be installed. You can configure the array using SSA.
HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone
bootable ISO image) and online:
• Accessing HPE SSA in the offline environment
IMPORTANT:
If you are updating an existing server in an offline environment, obtain the latest
version of HPE SSA through Service Pack for ProLiant before performing configuration
procedures.
Using one of multiple methods, you can run HPE SSA before launching the host operating system. In
offline mode, users can configure or maintain detected and supported devices, such as optional Smart
Array controllers and integrated Smart Array controllers. Some HPE SSA features are only available in
the offline environment, such as setting the boot controller and boot volume.
• Accessing HPE SSA in the online environment
This method requires an administrator to download the HPE SSA executables and install them. You
can run HPE SSA online after launching the host operating system.
For more information, see
HPE Smart Array SR Gen10 Configuration Guide
at the
.
HPE MR Storage Administrator
HPE MR Storage Administrator is a web-based application that enables you to monitor, maintain,
troubleshoot, and configure the HPE Smart Array MR controller. MR Storage Administrator helps you to
view, create, and manage storage configurations.
Diagnostic tools
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