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HPE AR64z Server Maintenance and
Service Guide

Part Number: P03079-003
Published: July 2019
Edition: 3

Abstract

This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.

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Summary of Contents for AR64z

Page 1: ...Edition 3 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of compu...

Page 2: ...t Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items a...

Page 3: ...Electrostatic discharge 21 Symbols on equipment 21 Server warnings and cautions 22 Preparation procedures 23 Power up the server 23 Power down the server 23 Remove the server 24 Remove the expansion c...

Page 4: ...l number and product ID 64 Diagnostic tools 65 Product QuickSpecs 65 AMI MegaRAC SP X GUI 65 AMI Aptio Setup Utility 65 Launching the Embedded UEFI Shell 65 USB support 66 External USB support 66 Comp...

Page 5: ...Warranty information 79 Regulatory information 79 Documentation feedback 80 Acronyms and abbreviations 81 5...

Page 6: ...ssurfer Item Description 1 GPU blank spare part on page 6 2 PCI air baffle spare part on page 6 4 Server air baffle spare part on page 7 GPU blank spare part Customer self repair on page 12 Mandatory...

Page 7: ...ption Spare part number Server air baffle spare part P02410 001 For more information on the removal and replacement procedures see Removing and replacing the server air baffle on page 42 System compon...

Page 8: ...r board see Removing and replacing the front PCIe riser board on page 36 For more information on the removal and replacement procedures for the rear PCIe riser board see Removing and replacing the rea...

Page 9: ...and replacing a DIMM on page 43 Heatsink spare parts Customer self repair on page 12 Optional Description Spare part number Heatsink for processor 1 B P02417 001 Heatsink for processor 2 A P02418 001...

Page 10: ...iption 1 M 2 SATA SSD spare part on page 10 2 OCP air baffle spare part on page 10 3 OCP network adapter spare part on page 11 4 SFP transceiver spare part on page 11 5 SUV cable spare part on page 11...

Page 11: ...ee Removing and replacing the OCP network adapter on page 39 SFP transceiver spare part Customer self repair on page 12 Mandatory Description Spare part number HPE BladeSystem c Class Virtual Connect...

Page 12: ...cifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlet...

Page 13: ...i t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme...

Page 14: ...en zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn Hewlett Packard Enterprise oder ein Hewlett Packard Enterprise Servicepartner bei der Diagnose feststellt...

Page 15: ...tos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterprise realice su sustituci n puede o no conllevar costes adicionale...

Page 16: ...Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze...

Page 17: ...o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre...

Page 18: ...18 Customer self repair...

Page 19: ...Customer self repair 19...

Page 20: ...20 Customer self repair...

Page 21: ...or circuitry Always be properly grounded when touching a static sensitive component or assembly Use one or more of the following methods when handling or installing electrostatic sensitive parts Use...

Page 22: ...y from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk...

Page 23: ...vent improper airflow and insufficient cooling that can lead to thermal damage observe the following Do not operate the chassis without the access panel baffles or blanks installed Do not operate the...

Page 24: ...fore proceeding verify that the server is in standby mode by observing that the power LED is amber Remove the server CAUTION To prevent improper cooling and thermal damage do not operate the chassis u...

Page 25: ...sure that you have a T 10 Torx screwdriver available Procedure 1 Power down the server on page 23 2 Disconnect all peripheral cables from the server 3 Remove the server from the chassis 4 Remove the e...

Page 26: ...ion cage cover Remove the expansion cage Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Power down the server on page 23 2 Discon...

Page 27: ...s b Lift the expansion cage from the server tray Install the expansion cage cover Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1...

Page 28: ...to the server 3 Power up the server on page 23 Install the expansion cage Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Install...

Page 29: ...Install the expansion cage screws 2 Install the server into the chassis 3 Connect all peripheral cables to the server 4 Power up the server on page 23 Install the server Procedure 1 Slide the server...

Page 30: ...moval procedure Removing and replacing a transceiver CAUTION Supported transceivers can be hot swapped removed and installed while the server is powered on However to prevent potential damage to the t...

Page 31: ...rational and cabling requirements Procedure 1 Disconnect the network cable from the transceiver 2 Slide the transceiver out of the SFP or QSFP port See the transceiver documentation for model specific...

Page 32: ...the small bayonet boards from the large bayonet board To replace the component reverse the removal procedure Removing and replacing the PCI air baffle CAUTION To prevent improper cooling and thermal d...

Page 33: ...sure first that the component is firmly seated in the slot Do not bend or flex circuit boards when reseating components CAUTION To prevent improper cooling and thermal damage the GPU blank or an expa...

Page 34: ...onents CAUTION To prevent improper cooling and thermal damage the PCI air baffle or an expansion board must always be installed in the rear PCIe riser slot Do not operate the server unless this therma...

Page 35: ...any internal cables that are connected to the expansion board 7 Open the PCI blank retainer 8 Remove the expansion board To replace the component reverse the removal procedure Removal and replacement...

Page 36: ...e server 3 Remove the server on page 24 4 Remove the expansion cage 5 Remove the front expansion cage cover 6 If installed remove the expansion board 7 Remove the front PCIe riser board a Remove the s...

Page 37: ...ables from the server 3 Remove the server on page 24 4 Remove the expansion cage 5 Remove the rear expansion cage cover 6 Remove the PCI air baffle 7 If installed remove the expansion board 8 Remove t...

Page 38: ...e server unless this thermal requirement is met Prerequisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 Power down the server on page 23 2...

Page 39: ...MI shielding do not operate the system when the QSFP port knockout or the OCP network adapter is not installed Prerequisites Before you perform this procedure make sure that you have a T 15 Torx screw...

Page 40: ...se the removal procedure Removing and replacing the OCP air baffle CAUTION For proper cooling do not operate the server without the baffles expansion slot covers or blanks installed Procedure 1 Power...

Page 41: ...quisites Before you perform this procedure make sure that you have a T 10 Torx screwdriver available Procedure 1 If installed remove all transceivers connected to the SFP riser 2 Power down the server...

Page 42: ...the server air baffle CAUTION For proper cooling do not operate the server without the baffles expansion slot covers or blanks installed Procedure 1 Power down the server on page 23 2 Disconnect all p...

Page 43: ...components Prerequisites If you are replacing a processor 1 B DIMM and an OCP network adapter is installed make sure that you have a T 15 Torx screwdriver available Procedure 1 Power down the server...

Page 44: ...e a T 15 Torx screwdriver available Procedure 1 Power down the server on page 23 2 Disconnect all peripheral cables from the server 3 Remove the server on page 24 4 Remove the expansion cage 5 Remove...

Page 45: ...uisites Before you perform this procedure make sure that you have the following items available T 15 Torx screwdriver Alcohol swab Procedure 1 Clean the old thermal grease from the processor with the...

Page 46: ...base plate touches the top of the processor Excessive heatsink movement can cause the thermal grease to smear and become uneven Voids in the compound can adversely impact the transfer of heat away fro...

Page 47: ...ect all peripheral cables to the server 7 Power up the server on page 23 Removing and replacing a processor Removing a processor WARNING To reduce the risk of personal injury from hot surfaces allow t...

Page 48: ...ure make sure that you have a T 15 Torx screwdriver available Procedure 1 Power down the server on page 23 2 Disconnect all peripheral cables from the server 3 Remove the server on page 24 4 Remove th...

Page 49: ...e the processor a Open the processor locking levers in the order indicated and then open the processor retainer bracket b Remove the processor from the processor socket Removal and replacement procedu...

Page 50: ...irements for processor installation Make sure that you have the following items available T 15 Torx screwdriver Alcohol swab Procedure 1 Install the processor a Align the processor with the alignment...

Page 51: ...retainer bracket and then close the processor locking levers 2 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 3 Squeeze 0 4 0 5 m...

Page 52: ...ersely impact the transfer of heat away from the processor 4 Install the heatsink a Position the heatsink on top of the processor ensuring that it is properly seated before securing the screws b Tight...

Page 53: ...and replacing an M 2 SATA SSD Prerequisites Before you perform this procedure make sure that you have a Phillips No 2 screwdriver available Procedure 1 Power down the server on page 23 2 Disconnect a...

Page 54: ...C 140 F Do not disassemble crush puncture short external contacts or dispose the battery in fire or water If the server no longer automatically displays the correct date and time then replace the bat...

Page 55: ...page 28 9 Install the server on page 29 10 Connect all peripheral cables to the server 11 Power up the server on page 23 12 Properly dispose of the old battery For more information about proper batte...

Page 56: ...expansion cage 5 If installed remove these server options from the system board OCP network adapter OCP air baffle M 2 SATA SSD 6 Remove the server air baffle 7 Remove all DIMMs 8 Remove the SFP rise...

Page 57: ...Processor 2 A heatsink 10 Remove the processor a Open the processor locking levers in the order indicated and then open the processor retainer bracket Removal and replacement procedures 57...

Page 58: ...b Remove the processor from the processor socket 11 Close the processor retainer bracket and then close processor locking levers 12 Remove the system board screws 58 Removal and replacement procedures...

Page 59: ...the system board Prerequisites Before you perform this procedure make sure that you have the following items available T 15 Torx screwdriver Alcohol swab Procedure 1 Install the system board spare Re...

Page 60: ...2 Install the system board screws 3 Install the processor a Open the processor locking levers in the order indicated and then open the processor retainer bracket 60 Removal and replacement procedures...

Page 61: ...ocessor CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts c Close the processor r...

Page 62: ...l grease from the processor and the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 5 Squeeze 0 4 0 5 ml of thermal grease on the top of the processor in the following...

Page 63: ...ersely impact the transfer of heat away from the processor 6 Install the heatsink a Position the heatsink on top of the processor ensuring that it is properly seated before securing the screws b Tight...

Page 64: ...requisites This procedure is done in the IPMItool CLI If this tool is not yet installed download the tool from https sourceforge net projects ipmitool Note the server serial number and the product ID...

Page 65: ...n see the HPE Apollo 70 System UEFI User Guide on the Hewlett Packard Enterprise website http www hpe com support apollo70 UEFI UG Launching the Embedded UEFI Shell Use the Built in EFI Shell option t...

Page 66: ...g on the device that is connected to the server External USB support Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration config...

Page 67: ...support both SFP and SFP DAC and AOC connections as well as SFP and SFP transceiver module installation Server information pull tab A double sided server information pull tab is located in the port s...

Page 68: ...iption Status Definition 1 and 5 NIC link LED Solid green Network link Off No network link 2 and 4 NIC status LED Flashing green Network active Off No network activity 3 Power On Standby button and sy...

Page 69: ...ver UID LED on and off Prerequisites This procedure is done in the IPMItool CLI If this tool is not yet installed download the tool from the Sourceforge website https sourceforge net projects ipmitool...

Page 70: ...nnector 12 System maintenance switch 13 System battery System maintenance switch descriptions Position Default Function S1 Off Off Processor UART output is enabled On BMC UART output is enabled S2 Off...

Page 71: ...irection of the front chassis DIMM label identification To determine DIMM characteristics see the label attached to the DIMM The information in this section helps you to use the label to locate specif...

Page 72: ...mory generation PC4 DDR4 5 Maximum memory speed 2133 MT s 2400 MT s 2666 MT s 2933 MT s 6 CAS latency P CAS 15 15 15 T CAS 17 17 17 U CAS 20 18 18 V CAS 19 19 19 for RDIMM LRDIMM V CAS 22 19 19 for 3D...

Page 73: ...bsite http www hpe com support DDR4SmartMemoryQS PCIe riser slot definitions Item Description 1 PCIe3 x16 16 8 4 1 front expansion slot for GPU installation 2 PCIe3 x16 16 8 4 1 rear expansion slot fo...

Page 74: ...al level a link is composed of one or more lanes The number of lanes is written with an prefix with 16 being the largest size in common use 1 2 4 8 16 3 Negotiable link width These numbers correspond...

Page 75: ...alled Under standard operating support a fan fault or the ambient temperature exceeding 30 C 86 F might result in reduced system performance issue Limited system operating temperature requirements The...

Page 76: ...ications Specification Value Dimensions Height 8 35 cm 3 28 in Depth 70 69 cm 27 83 in Width 18 21 cm 7 16 in Weight approximate values Weight minimum 6 26 kg 13 80 lb Weight maximum 6 65 kg 14 66 lb...

Page 77: ...tibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers For additional general support websites see Support and other resources Product websi...

Page 78: ...components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended softw...

Page 79: ...t ProLiantServers Warranties HPE Enterprise and Cloudline Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products w...

Page 80: ...at meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title...

Page 81: ...repair DAC direct attach cable DDR4 double data rate 4 DS Digitally Signed Firmware M 2 SSD description EDR enhanced data rate EMI electromagnetic interference GPU graphics processing unit LFF large...

Page 82: ...n chemical regulatory framework SATA serial ATA SFP small form factor pluggable SFP enhanced small form factor pluggable SOL serial over LAN SSD solid state device SUV serial USB video TDP thermal des...

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