Upgrading the BIOS ............................................................................................................... 43
Determining the current BIOS version ......................................................................... 43
Upgrading BIOS ..................................................................................................... 44
Upgrading device drivers ........................................................................................................ 44
8 Diagnostics and Minor Troubleshooting ........................................................................... 45
Calling support ...................................................................................................................... 45
Locating ID labels ................................................................................................................... 46
Locating warranty information ................................................................................................. 47
HP troubleshooting resources and tools ..................................................................................... 47
HP Support Assistant (HPSA) ..................................................................................... 47
Online support ........................................................................................................ 47
Troubleshooting a problem ........................................................................ 48
Instant Support and Active Chat ................................................................. 48
Customer Advisories, Customer and Security Bulletins, and Customer Notices .. 48
Product Change Notifications .................................................................... 48
Helpful hints ........................................................................................................... 49
At startup ................................................................................................ 49
During operation ...................................................................................... 49
Customer Self-Repair program ................................................................... 50
Other troubleshooting options .................................................................... 50
9 Routine Care ................................................................................................................... 51
General cleaning safety precautions ......................................................................................... 51
Cleaning the chassis ............................................................................................................... 51
Cleaning the keyboard ........................................................................................................... 52
Cleaning the monitor .............................................................................................................. 52
Cleaning the mouse ................................................................................................................ 53
vii
