Contacting Support
Hewlett-Packard Support and Information Services
Chapter 12
235
Memory: number
of MB installed
You can determine the amount of memory that
is installed on your system by pressing the
ESC
key during system startup.
If your system is already running, select
Start >
Settings > Control Panel
and double click on the
System
icon. The total amount of memory
installed is displayed under the General tab.
Is the memory HP
supplied or from
another source?
There may be some compatibility problems
with non-HP memory modules. HP supports
and recommends only HP supplied memory
modules.
Details of the problem
Frequency of
problem
How often has the problem occurred?
Normal
functionality
How long was the Workstation running before
the problem appeared?
Recent changes to
the Workstation
Have there been any recent hardware or
software changes made to the Workstation?
Hardware Configuration
Which BIOS
version is used?
The BIOS version is displayed in the Setup
program main menu, accessed by pressing
F2
during start-up. This information is also in the
summary screen, accessed by pressing
ESC
during start-up.
Any BIOS
parameter
changes?
Did the problem occur after changes were
made to the BIOS using the Setup program?
A list of slots and
interrupts used
by additional
cards
This is to check for interrupt conflicts. You can
find IRQs by running e-DiagTools as described
in “Using e-Diag Tools for Hardware Problems”
on page 225.
Table 12-1
Collecting Information for Support
Information
needed
Details
Your information
This manual downloaded from http://www.manualowl.com
Summary of Contents for Workstation x4000
Page 11: ...Chapter 1 11 1 System Overview This manual downloaded from http www manualowl com ...
Page 25: ...Chapter 2 25 2 System Board This manual downloaded from http www manualowl com ...
Page 43: ...Chapter 4 43 4 System BIOS and Resources This manual downloaded from http www manualowl com ...
Page 81: ...Chapter 6 81 6 Power Specifications This manual downloaded from http www manualowl com ...
Page 93: ...Chapter 7 93 7 Connector Pin Outs This manual downloaded from http www manualowl com ...
Page 121: ...Chapter 8 121 8 Mechanical Specifications This manual downloaded from http www manualowl com ...
Page 125: ...Chapter 9 125 9 Hardware Components This manual downloaded from http www manualowl com ...
Page 203: ...Chapter 11 203 11 Troubleshooting This manual downloaded from http www manualowl com ...
Page 231: ...Chapter 12 231 12 Contacting Support This manual downloaded from http www manualowl com ...