HP Workstation x2000 Getting Started Manual Download Page 53

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Troubleshooting Your Workstation

Solving Hardware Problems

Chapter 3

The mouse cable is correctly
connected.

1. Switch off the Workstation

(not necessary with a USB
mouse).

2. Plug the cable into the correct

connector on the back of the
Workstation (color coding is
used for easy matching).

3. Switch on the Workstation.

You are using the correct driver. If
you are using HP’s enhanced
mouse, ensure that the correct
driver is installed. This driver is
provided with all Windows 2000
preloaded systems.

Download the latest driver from
HP’s Web at:

www.hp.com/workstations/support

You are using the latest BIOS

Download the latest BIOS from
HP’s Web at:

www.hp.com/workstations/support

The mouse is clean.

Clean the mouse ball as shown
below.

The mouse itself is not defective.

Replace the mouse with unit that
is known to work or try the
mouse with another Workstation.

If the Workstation starts but you still have a problem, run HP
e-DiagTools (refer to page 59).

Your Workstation has no sound.

Check that...

How

Table 3-2

Your Workstation Has a Hardware Problem

Summary of Contents for Workstation x2000

Page 2: ... language without the prior written consent of Hewlett Packard Company Red Hat the Red Hat Shadow Man logo RPM Maximum RPM the RPM logo Linux Library PowerTools Linux Undercover RHmember RHmember More Rough Cuts Rawhide and all Red Hat based trademarks and logos are trademarks or registered trademarks of RedHat Inc in the United States and other countries Linux is a registered trademark of Linus T...

Page 3: ...ns to correct errors or document product changes Manuals that are published on the HP Support website www hp com workstations support are updated often please visit this website periodically for the most recent versions To ensure that you receive the updated or new editions you should also subscribe to the appropriate HP product support service See your HP Sales Representative for details First Ed...

Page 4: ...4 ...

Page 5: ...ng and Stopping Your Linux Workstation 23 Starting Your Workstation for the First Time 23 Initializing Your Software 24 Stopping Your Linux Workstation 24 Setting Hardware Passwords in the HP Setup Program 25 To Set a Password 25 If You Forget Your User Password 26 Configuring Your Workstation 27 Starting the HP Setup Program 27 Main Menu 27 Advanced Menu 28 Security Menu 28 Boot Menu 28 Power Men...

Page 6: ...44 Recovering Your Linux System 45 The Linux Rescue Mode 45 Booting Single User Mode Directly 47 3 Troubleshooting Your Workstation Solving Hardware Problems 50 Troubleshooting Tips 54 If You Lose the Key 55 Need More Help 55 Using HP MaxiLife to Diagnose Problems 56 Pre Boot Check Error Messages 56 POST Phase Error Messages 57 Pre Boot Diagnostics Audio Signal 58 If You Miss the Beep Code 58 HP D...

Page 7: ...tion 65 FCC for USA only 65 HP Hardware Warranty 68 Three Year Limited Hardware Warranty 68 Limitation of Warranty 69 Limitation of Liability and Remedies 69 Obtaining On Site Warranty Service 70 Customer Responsibilities 70 Obtaining Parts Warranty Service 71 HP Telephone Support Services 71 HP Software Limited Warranty 72 HP Software Product License Agreement 74 ...

Page 8: ...8 Contents ...

Page 9: ...shock and harm to your eyes by laser light do not open the laser module The laser module should be serviced by service personnel only Do not attempt to make any adjustment to the laser unit Refer to the label on the CD ROM for power requirements and wavelength This product is a class I laser product Removing and Replacing the Cover WARNING For your safety never remove the Workstation cover without...

Page 10: ...f in the correct way Returned batteries will be accepted free of charge If You Have a Modem Do not attempt to connect this product to the phone line during a lightning storm Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at th...

Page 11: ...g the Start button and then Programs HP Info Working in Comfort or by connecting to HP s web site www hp com ergo Recycling your Workstation HP has a strong commitment toward the environment Your HP Workstation has been designed to respect the environment as much as possible HP can also take back your old Workstation for recycling when it reaches the end of its useful life HP has a product take ba...

Page 12: ...on only This manual basic information only To troubleshoot your Workstation install accessories find part numbers This manual basic information only x2000 Accessory Installation Guide shipped with customer installed accessories only x2000 Technical Reference Troubleshooting Manual complete information web accessible see below including system board switches IRQs DMAs and I O Addresses power consum...

Page 13: ... of the power supply To reach zero power consumption in off mode either unplug the power outlet or use a power distribution unit with a switch When the power consumption is zero for an extended period of time the life of the internal battery is shortened Characteristics HP x2000 Workstation Weight configuration with one CD ROM drive excluding keyboard and display 14 4 kg 31 68 pounds Dimensions Wi...

Page 14: ...14 ...

Page 15: ...Chapter 1 15 1 Setting Up and Using Your Linux Workstation This Guide provides you with essential information on initial setup basic troubleshooting and warranty for your x2000 Linux Workstation ...

Page 16: ...rkstation so that its rear connectors are easily accessible Installation Tools No tools are required to set up your Workstation However if you plan to install or replace an accessory inside your Workstation you will need a T 15 Torx screwdriver and a flat blade screwdriver Connecting Devices Before connecting any cords or cables to your Workstation please read the Warning Notices in the Preface of...

Page 17: ...t headphone connector Line In connector Microphone connector Mouse connector Display connector Keyboard purple Two USB connectors black Two 9 pin Serial connectors turquoise Monitor Refer to the manual that came with the monitor You must use the graphics card connector to connect your monitor Mouse green 25 pin Parallel connector burgundy Refer to the manual that came with the printer LAN You must...

Page 18: ...Connecting Multimedia Accessories if supplied WARNING When you start your system the speaker and headphone volume is set to maximum Always turn the volume down before using the headphones or speakers This avoids discomfort from unexpected noise or static Listening to loud sounds for prolonged periods of time may permanently damage your hearing Before putting on headphones place them around your ne...

Page 19: ...evices such as a Smart Card Reader to both a serial connector and a mouse port Depending on your model do not use a keyboard port as it does not provide enough power Working In Comfort and Safety Preparing Your Work Environment When using HP computing equipment it is important that your work environment contributes to your comfort and productivity Standard keyboard connector purple Speaker headpho...

Page 20: ... eye level up to 15 degrees Work Surface Arrangement Make sure that all elements of your HP Workstation system for example monitor document holder keyboard mice and other input devices and headphones and speakers are optimally arranged and adjusted to meet your personal requirements For example if you are primarily using the keyboard place it directly in front of you not to the side If your work i...

Page 21: ...our lower legs should be near a right angle to your thighs Make sure there is sufficient room under the work surface for your legs Feet If after adjusting your chair you cannot rest your feet comfortably on the floor use a footrest preferably one that can be adjusted in height and angle Additional Ergonomic Issues Look away from the screen from time to time to help reduce eyestrain Focus on distan...

Page 22: ...nalized chairs palm rests keyboard trays alternative input devices prescription eyeglasses anti glare screens and more Seek additional information from the sources available to you including your employer doctor local office supply store and the Information Sources listed in the online version of Working in Comfort preloaded on the hard disk of your HP computing equipment or available on the HP we...

Page 23: ...me Your Linux Workstation has pre installed Red Hat Linux and HP software It is initialized the first time you start the Workstation The software initialization process takes a few minutes Upon start up you will see the screen depicted below Fill in the information requested For more information on system start up configuration and recovery see the chapter Linux System Setup and Recovery ...

Page 24: ...l automatically be displayed For details see the section If a POST Error Message is Displayed in the chapter Troubleshooting Your Linux Workstation 3 If you have set a password in the Workstation s Set up program the password prompt displays after the POST has completed If the Password prompt is displayed type your password and press Enter to be able to use the Workstation Stopping Your Linux Work...

Page 25: ...am while the User can only access and modify certain items in the Main menu To Set a Password 1 Start the Setup program 2 Select the Security menu 3 Select the Administrator or User password submenu 4 Choose the Set Administrator or User Password setup item You must enter your password twice 5 To save your changes and exit the Setup program press Esc or select Exit Menu then Exit Saving Changes To...

Page 26: ...u are prompted for a password enter the Administration password 3 When Press F2 to Enter Setup appears press the F2 key 4 Enter the Administrator password to access the Setup program 5 Go to the Security menu 6 Go to the Set User Password field and set a new User Password This will replace the old password which you had forgotten 7 Press Esc or select Exit Menu to save the new password and exit Se...

Page 27: ...he bottom of the screen If you fail to press F2 in time and the start up process continues you will need to restart your Workstation and go through the POST again so you can press F2 The opening screen of the Workstation s Setup program is displayed The Main Menu presents a list of fields for example the installed BIOS version or Date and Time A band along the top of the screen offers a list of me...

Page 28: ...thorized start up from the Floppy CD ROM and IDE HDD drives refer to Setting Hardware Passwords in the HP Setup Program on page 25 Boot Menu Select the order of the devices from which you want the BIOS to attempt to boot the operating system The QuickBoot mode option allows the system to skip certain tests while booting This decreases the time needed to boot the system Power Menu The Network Inter...

Page 29: ...To check the configuration 1 Turn on the display and then the Workstation If the Workstation is already turned on save your data and exit all programs then restart the Workstation Consult your operating system documentation for any special instructions concerning turning off and restarting your Workstation 2 When the start up logo appears on your display press Esc This takes you to the Summary Scr...

Page 30: ...w hp com workstations support Operating systems differ in their power management capabilities Refer to your operating system documentation for more information Software and Driver Availability In the Software and Drivers section of the HP support site www hp com workstations support you can download the latest drivers and BIOS for your Workstation You can also register to obtain information on new...

Page 31: ...l System Information and Help After completing the Set up Program and rebooting your Workstation will launch a special Welcome program see above that will provide access to several on line documents and manuals This program will also guide you to additional information regarding the Red Hat and HP software ...

Page 32: ...Setting Up and Using Your Linux Workstation Additional System Information and Help Chapter 1 32 ...

Page 33: ...33 2 Linux System Setup and Recovery ...

Page 34: ...tility is run the first time the workstation is booted It allows you to set up important functionality of your workstation before you login These areas of functionality are networking the X Server timezone system time root password and keyboard language These areas will be discussed in more detail below setparms is written so that you can go back to a function as many times as you need to and chan...

Page 35: ...n the Root Password tab at the top of the Setup Tool window This brings up the window shown below Choose a password according to the directions in the window and type it in the Enter root password box Asterisks appear in the box instead of what you type Type your password again in the Enter password again box Click Save NOTE Write your password down and keep it in a secure place If you forget it y...

Page 36: ...e of these are described below You will also need to provide an IP address for your workstation a hostname the IP address of the network gateway for your system the netmask 255 255 248 0 for example and a network domain name for example company_name com Press the DNS Parameters tab to set up your DNS Configuration Refer to the section DNS Parameters Configuration in this Chapter for an example of ...

Page 37: ...it See the Sections Setting Up Network Authorization Parameters and DNS Parameters Configuration in this Chapter The file etc sysconfig network scripts ifcfg eth0 is modified when you select DHCP 3 BOOTP boot protocol BOOTP is a subset of DHCP and will not be fully described here It gets your IP address hostname gateway and netmask but does not set up your DNS server information or NIS authenticat...

Page 38: ...eters Here is where you enable NIS set up its parameters and other authentication parameters If you choose to enable NIS you will need to enter its domain name see your network admin for more help and optionally enter its server IP address or request it via broadcast Check the Use Shadow Passwords and Enable MD5 Passwords boxes if appropriate Click Save when satisfied or Cancel if you want to skip...

Page 39: ...ters To set Monitor and Video parameters use the Xserver tab at the top of the Setup Tool window The Xserver window see below allows you to choose monitor manufacturer type video modes and which Default Window Manager to use Follow the directions on the screen and press Save to save the changes ...

Page 40: ...box type the network Domain Name Server address Click the Add button below the small window to place this address in the larger window If there is more than one domain name server you may keep adding addresses until you have added them all The first one will be your primary DNS Below the right window in the Domain box type the domain name and click the Add button below that window If there is more...

Page 41: ...ect the current month In the Year box you may type the year Time Zone Click the Geographical Location button at the top of the window to select your location if it is not U S Use the scroll bar to show your city time zone then click on it Click Save to use these selections and close this window This step creates a symbolic link from etc localtime to usr share zoneinfo timezone Selecting the Set ti...

Page 42: ...man and Spanish U S is the default As soon as you click Set Now in this window the keyboard language is set and the keyboard is re mapped but only for the time you are in setparms The change is saved only if you click the Save button when you leave setparms otherwise the change is discarded that is the previous keyboard mapping is kept This step modifies the files etc sysconfig keyboard and etc sy...

Page 43: ...station Netscape Preferences The Netscape tab at the top of the Setup Tool window allows you to set up your Netscape Proxy Configuration parameters home page URL and whether you want direct connection to the Internet see below Fill in the required information and click Save ...

Page 44: ...arameters you have chosen click on the Show Summary button The Show Summary window shown below contains all the information you entered To change any choices click OK to close the Show summary window and click the appropriate parameter box in the Linux Setup Tool window Click OK to close this window If you are satisfied with all the information you have entered click Save at the bottom of the Linu...

Page 45: ...loader If this happens Linux will not boot Any computer can experience a hardware or software failure for many reasons With the HP Visualize Linux Workstation it might happen because of problems with a hard drive or because LILO was not run after building a new kernel Rescue Mode can give you access to the system so you can try to solve the problem or at least make copies of important files Bootin...

Page 46: ...2 ps badblocks head mknod python bash hwclock mkraid python1 5 cat ifconfig mkswap raidstart chatter init mlabel raidstop chmod insmod mmd rcp chroot less mmount rlogin clock ln mmove rm collage loader modprobe rmmod cp ls mount route cpio lsattr mpartition rpm dd lsmod mrd rsh ddcprobe mattrib mread sed depmode mbadblocks mren sh df mcd mshowfat sync e2fsck mcopy mt tac fdisk mdel mtools tail fsc...

Page 47: ...e directly If your system boots but does not allow you to login when it has completed booting try rebooting and specifying one of these options at the LILO boot prompt LILO boot linux single LILO boot linux emergency In single user mode you computer boots to runlevel 1 Your local filesystems will be mounted but your network will not be activated You get a usable system maintenance shell In emergen...

Page 48: ...48 Chapter2 Linux System Setup and Recovery Recovering Your Linux System ...

Page 49: ...Chapter 3 49 3 Troubleshooting Your Workstation This chapter provides you with essential information on basic troubleshooting for your x2000 Linux Workstation ...

Page 50: ...rror message or a beep code when the Workstation starts up means that there is a configuration problem Make sure How The Power On Self Test POST has detected an error in some part of your configuration See POST Phase Error Messages in this manual For more detailed help on POST errors refer to the troubleshooting information which is available on HP s support web site at www hp com workstations sup...

Page 51: ...eyboard by a known working unit or try the keyboard with another Workstation You are using the correct driver This driver is provided with all Windows NT 4 0 and Windows 2000 preloaded systems For other operating systems refer to your operating system s documentation Download the latest driver from HP s Web at www hp com workstations support You are using the latest BIOS Download the latest BIOS f...

Page 52: ...ector The monitor s brightness and contrast settings are correctly set Check the settings using the monitor s OSD on screen display or using controls on the front of the monitor There is an image during boot but then the screen goes blank Make sure How The monitor settings in your Workstation are compatible with your monitor Switch to a text console by pressing Ctrl Alt F1 Log in as root and check...

Page 53: ...nstalled This driver is provided with all Windows 2000 preloaded systems Download the latest driver from HP s Web at www hp com workstations support You are using the latest BIOS Download the latest BIOS from HP s Web at www hp com workstations support The mouse is clean Clean the mouse ball as shown below The mouse itself is not defective Replace the mouse with unit that is known to work or try t...

Page 54: ...ructions on updating the BIOS are available from HP s support web site at www hp com workstations support Record the details of the problem so that you can describe it accurately Think of anything you may have done recently before you first experienced the problem If possible have your system up and running and close by when you call HP Support We recommend you contact your HP dealer or contact HP...

Page 55: ...der a replacement lock HP Part Number 5062 5590 from the HP dealer or HP Sales and Service Office The new lock is delivered with two keys Contact your HP dealer for installing the new lock Need More Help For more detailed help refer to the x2000 Technical Reference which is available on HP s support web site at www hp com workstations support ...

Page 56: ... MaxiLife display refer to the x2000 Technical Reference manual provided on the HP Workstations web page at www hp com workstations support Pre Boot Check Error Messages When you press your Workstation s on off button HP MaxiLife checks your system before it initiates the start up sequence The pre boot diagnostic tests are run in order of priority with respect to their importance to computer funct...

Page 57: ... ERROR No video Check that the graphics card is correctly installed ERROR Contin Module Check that RDRAM continuity modules are installed ERROR No RIMM No installed RDRAM modules ERROR RIMM Speed The RDRAM modules installed have incompatible speed ratings Mem Miscompare Check that the RDRAM modules are correctly installed in identical pairs Memory Error Check that the memory modules are correctly ...

Page 58: ... to an authorized helpdesk or HP Support if necessary This signal cannot be interpreted by the human ear However it can be decoded by helpdesk equipment to extract the Workstation model and serial number The second type of sound is a series of long beeps that indicate a particular error If you hear a series of beeps you should count them as this will help you detect the cause of the problem Please...

Page 59: ...nd verify that it is functioning correctly Test individual hardware components Diagnose hardware related problems Obtain a complete hardware configuration Provide precise information to an HP support agent so they can solve any problems quickly and effectively For more information about this utility refer to the x2000 Technical Reference available on the HP web site at www hp com workstations supp...

Page 60: ...Insert the e DiagTools CD ROM in the CD ROM drive 2 Restart the Workstation 3 Select the option to run the hardware diagnostics NOTE If you are unable to boot from your CD ROM drive restart your Workstation and press F2 to enter HP s Setup program Check the Boot device settings to ensure that your Workstation can boot from the CD ROM Running HP e DiagTools Make sure The Workstation model must matc...

Page 61: ...nd your Workstation is connected to a LAN using TCP IP Internet protocols you have the option of e mailing your Support Ticket from within e DiagTools If you are using HP e DiagTools from a CD ROM you can create the Support Ticket file on either the hard disk drive or floppy disk drive You can also view the Support Ticket file using the Support Ticket Viewer program The Support Ticket file can be ...

Page 62: ... Venezuela 800 47 777 Caracas 207 8488 Germany 49 0180 525 81 43 24PF min Asia Pacific Israel Tel 972 09 9524848 Fax 972 09 9524849 Australia 03 8877 8000 Italy 39 02 264 10350 China 86 0 10 6564 5959 800 810 5959 Middle East Tel 971 4 883 8454 Fax 971 4 883 9495 Hong Kong 85 2 2802 4098 Netherlands 31 020 606 87 51 India 91 11 682 6035 Norway 47 22 11 62 99 Indonesia 62 21 350 3408 Poland Tel 48 ...

Page 63: ...63 A Regulatory Information and Warranty ...

Page 64: ...ss A Japan VCCI Class A Australia New Zealand AS NZS 2046 1 2 1992 AS NZS 3548 1995 and AS NZS 4251 1 1994 China GB9254 1988 Taiwan CNS13438 Class A Russia GOST R 29216 94 and is certified by UL Listed to UL1950 2nd edition File E146385 cUL Listed to CSA 22 2 No 950 M93 TUV Certified to EN60950 2nd edition with A1 A2 A3 A4 A11 HP Fort Collins CCQD HTC supplementary information The product herewith...

Page 65: ... required to correct the interference at his own expense Hewlett Packard s FCC Compliance Tests were conducted with HP supported peripheral devices and HP shielded cables such as those you receive with your system Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Notice for Canada This Class A digital apparatus meets all req...

Page 66: ...iet weggooien maar inleveren als KCA Notice for Germany Wenn die Batterie nicht korrekt eingebaut wird besteht Explosionsgefahr Zu ihrer eigenen Sicherheit sollten Sie nicht versuchen die Batterie wiederaufzuladen zu zerlegen oder die alte Batterie zu verbrennen Tauschen Sie die Batterie nur gegen den gleichen oder ähnlichen Typ aus der vom Hersteller empfohlen wird Bei der in diesem PC intergrier...

Page 67: ...n it reaches the end of its useful life HP has a product take back program in several countries The collected equipment is sent to one of HP s recycling facilities in Europe or the USA As many parts as possible are reused The remainder is recycled Special care is taken for batteries and other potentially toxic substances which are reduced into non harmful components through a special chemical proc...

Page 68: ...t defects in materials and workmanship for a period of three years from receipt by the original end user purchaser This three year warranty includes next day on site service three year free parts and 3 year free labor provided by an HP Service Center or a participating Authorized HP Computer Dealer Repair Center If HP receives notice of above defined defects during the warranty period HP will eith...

Page 69: ... THIS PRODUCT ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS IS LIMITED TO THE THREE YEAR DURATION OF THIS WRITTEN WARRANTY SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to...

Page 70: ...obstacles undeveloped roads or unsuitable public transportation prohibit routine travel service is provided on a negotiated basis at extra charge Response time for HP on site service in an HP Service Travel Area is normally next business day excluding HP holidays for HP Travel Zones 1 3 generally 100 miles or 160 Km from the HP office Response time is second business day for Zones 4 and 5 200 mile...

Page 71: ...ranty service applies the customer may be required to run HP supplied diagnostic programs before a replacement part will be dispatched The customer must be prepared to supply proof of purchase The customer shall return some defective parts upon HP demand In that case HP will prepay shipping charges for parts returned to the HP parts service center HP Telephone Support Services HP free telephone su...

Page 72: ...e a refund of the purchase price upon return of the product and all copies Removable Media If supplied HP warrants the removable media if supplied upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of NINETY 90 DAYS from the date of purchase In the event the media proves to be defective during the warranty period Customer s remedy...

Page 73: ...INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFIT WHETHER BASED ON WARRANTY CONTRACT TORT OR ANY OTHER LEGAL THEORY Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service Warranty service may be obtained from the nearest HP sales office or other location in...

Page 74: ...ns of the software a for archival purposes or b when copying or adaptation is an essential step in the use of the software with a computer so long as the copies and adaptations are used in no other manner OWNERSHIP Customer agrees that he she does not have any title or ownership of the software other than ownership of the physical media Customer acknowledges and agrees that the software is copyrig...

Page 75: ...lett Packard may terminate this software license for failure to comply with any of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice UPDATES AND UPGRADES Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agree...

Page 76: ...76 AppendixA Regulatory Information and Warranty HP Software Product License Agreement ...

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