HP VL600 - Vectra - 128 MB RAM, User Manual

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2 If You Have a Problem
If Your PC Has a Hardware Problem
The Keyboard Doesn’t Work...
Have you checked that... How
The keyboard cable is correctly connected. Plug the cable into the correct connector on the back of the PC.
Color coding is used for easy matching.
The keyboard is clean and no keys are stuck down. Check all keys are at the same height, and none are stuck.
The keyboard itself is not defective. Either replace the keyboard by a known working unit or try the
keyboard with another PC.
You are using the correct driver. If you are using HP’s multimedia
keyboard, ensure that the correct driver is installed. This driver is
provided with all Windows NT 4.0 and Windows 95 preloaded
systems. For other operating systems, refer to your operating
system’s documentation.
Download the latest driver from HP’s Web at:
www.hp.com/go/vectrasupport
If the PC starts but you still have a problem... Run DiagTools. See page 29.
The Mouse Doesn’t Work...
Have you checked that... How
The mouse cable is correctly connected. 1 Switch off the PC (not necessary with a USB
mouse).
2 Plug the cable into the correct connector on the
back of the PC. Color coding is used for easy
matching.
You are using the correct driver. If you are using HP’s enhanced mouse, ensure
that the correct driver is installed. This driver is provided with all Windows NT
4.0 and Windows 95 preloaded systems.
Download the latest driver from HP’s Web at:
www.hp.com/go/vectrasupport
The mouse is clean. Clean the mouse ball as shown below.
The mouse itself is not defective. Replace the mouse by a known working unit or
try the mouse with another PC.
If the PC starts but you still have a problem... Run DiagTools. See page 29.