HP Vectra XA 6 Series User Manual Download Page 6

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English

Replacing the Cover after Installing Accessories . . . . . . . . . . . . . . . . . .

Moving and Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . 16

Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Main Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrading the MGA Millennium Board Memory . . . . . . . . . . . . . . . . . . .

Installing Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting IDE Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring an IDE Device After Installation . . . . . . . . . . . . . . . . . . . . .

Installing an IDE Hard Disk Drive in the Rear Shelf . . . . . . . . . . . . . . . .

Installing an IDE Hard Disk Drive in the Bottom Shelf . . . . . . . . . . . . . .

Installing a Tape Drive in the Bottom Shelf . . . . . . . . . . . . . . . . . . . . . . .

Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . .

Installing the Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing an OverDrive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing the Security Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

3 Troubleshooting Your PC

Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

If Your PC Does Not Start Properly . . . . . . . . . . . . . . . . . . . . . . . . . .

Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . .

If you are Unable to Change any Values in Setup . . . . . . . . . . . . . . . . . .

Summary of Contents for Vectra XA 6 Series

Page 1: ...HP Vectra XA 6 xxx User s Guide ...

Page 2: ...n that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Centronics is a registered trademark of Centronics Data Computer Corporation Microsoft and MS DOS are registered trademarks of Microsoft Corporation Microsoft Windows and Windows 95 are product...

Page 3: ...User s Guide ...

Page 4: ...let This means the PC must be located close to a power outlet that is easily accessible For your safety never remove the PC s cover without first removing the power cord from the power outlet and any connection to a telecommunications network Always replace the cover on the PC before switching it on again WARNING To avoid electric shock do not open the power supply This HP PC is a class 1 laser pr...

Page 5: ...e Power Cords 6 Your PC s Hardware Control Panel 7 Starting and Stopping Your PC 8 Starting Your PC 8 Stopping Your PC 8 Setting Passwords 9 Setting an Administrator Password 9 Setting a User Password 10 Using Power Management 11 Additional Information and Help 11 2 How to Install Accessories In Your PC Accessories You Can Install 14 Removing and Replacing the Cover 15 Removing the Cover 15 ...

Page 6: ...rd Disk Drive in the Rear Shelf 22 Installing an IDE Hard Disk Drive in the Bottom Shelf 23 Installing a Tape Drive in the Bottom Shelf 25 Installing Accessory Boards 27 Configuring Accessory Boards with Plug and Play 27 Installing the Board 28 Installing an OverDrive Processor 30 Installing the Security Bracket 32 3 Troubleshooting Your PC Solving Problems 34 HP Summary Screen 34 If Your PC Does ...

Page 7: ...ive Has a Problem 43 If an Accessory Board Does Not Work 44 If Your PC Has a Software Problem 45 If You Have Forgotten Your Password 45 If Your Application Software Does Not Work 46 If the Date and Time are Incorrect 46 If You Have a Network Problem 46 If Your PC Has an Audio Problem 47 Changing the Battery 48 Technical Information Needed for Troubleshooting 50 System Board Switches 50 Power Consu...

Page 8: ...tion 64 Your HP Authorized Reseller 65 HP SupportPack 65 HP Support Assistant CD ROM 66 Hewlett Packard Information Services 67 HP Forum on CompuServe 67 HP Forum on America Online 68 HP BBS Library 69 HP World Wide Web Site 69 HP FAXback on Demand HP FIRST 70 HP Audio Tips USA only HP Automated Support Directory 70 Ordering Drivers and BIOS on Diskette 71 HP Support Services 72 Hewlett Packard Te...

Page 9: ...English ix Summary 76 Hewlett Packard Marketing Headquarters 77 Glossary 79 Index 81 ...

Page 10: ...x English ...

Page 11: ...1 Setting Up and Using Your PC ...

Page 12: ...le 4 Place the display on top of the computer If you have a large display place it next to the computer Refer to the display s manual for information about the display Operating System Your PC s operating system is packed separately inside the box that contains your PC Installation Tools No tools are required to set up your PC However if you plan to install a disk drive or an accessory board in yo...

Page 13: ...o go in one way only Tighten the display cable attachment screws Connect the printer cable to the back of the computer and tighten the attachment screws Use the connector labeled Parallel 25 pin parallel connector for a parallel device Serial A 9 pin serial connector for a serial device Serial B 9 pin serial connector for a second serial device Mouse Keyboard MGA Millennium video display connector...

Page 14: ...ors If you are going to use remote power on then connect to the 10BT connector If you have 10 100BT hubs connect to the 10 100BT connector This connector provides remote wakeup but not remote remote power on For information about remote power and remote wake refer to Controlling the Remote Program Load on page 52 To enable your network connection refer to the Integrated Network Interface Submenu i...

Page 15: ...g headphones or speakers Listening to loud sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level and leave the volume control in that position NOTE The internal speaker and the Line Out jack on the rear o...

Page 16: ...and the computer s power cord to a grounded outlet WARNING For your safety always connect the equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be locat...

Page 17: ...ive You unlock the PC by entering a password see Setting a User Password on page 10 Network Activity Light This light glows flickers when your PC is accessing the network Hard Disk Activity Light This light glows flickers when your hard disk drive is being accessed The hard disk activity light only works if you have an IDE hard disk drive which comes with your Vectra PC If you replace this drive w...

Page 18: ...If you wish to view the POST details press to get the HP Summary Screen If there is an error in the POST the error will automatically be displayed 3 If you have set a password in the PC s Setup program the password prompt displays after the POST has completed If the Password prompt is displayed type your password and press to be able to use the PC Stopping Your PC To stop the PC make sure that you...

Page 19: ...Menu in the HP Setup program If you have set both an Administrator Password and a User Password and you enter the Setup program by using the User Password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set an Administrator Password 1 Start the Setup Program Refer to Using the HP Setup Progr...

Page 20: ...he Setup program by using the User Password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator Password you will have no restrictions To set a User Password 1 Start the Setup Program Refer to Using the HP Setup Program on page 54 2 Select the Security menu group 3 Select the User Password submenu 4 Choose the Set User Password setup it...

Page 21: ...e capabilities of your operating system to implement power management Additional Information and Help Additional information about your PC is supplied in the HP Vectra online help located on your PC s hard disk drive It includes New features what is new and special about your PC Using your PC simple how to use guidelines about using your PC Working in comfort guidance on ergonomic issues Inside yo...

Page 22: ...1 Setting Up and Using Your PC Additional Information and Help 12 English ...

Page 23: ...2 How to Install Accessories In Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC ...

Page 24: ...s replace the cover on the PC before switching it on again Bottom Front Access Shelf for accessories such as Tape drive Second hard disk drive Mounting Rails can be ordered for front access devices 5 25 inch disk drive rails 3 5 inch disk drive rails One internal mass storage device Network LAN Board UTP Main Memory Modules 32 bit EDO 8 MB kit includes 2 x 4 MB modules 16 MB kit includes 2 x 8MB m...

Page 25: ... inwards Firmly slide the cover forward 5 cm 2 inches and lift it up and off the computer Replacing the Cover after Installing Accessories 1 Check that you have installed all your accessories 2 Make sure that all internal cables are properly connected and safely routed so they will not be entangled when you replace the cover 3 Ensure the cover lock is unlocked and the tabs are inwards 4 Lower the ...

Page 26: ...he computer s cover 2 Lift the front of the power supply to disengage the hinge on the rear Lift the power supply clear and lay it upside down on the frame above the disk drives 3 Before replacing the power supply ensure that you have installed all your accessories in the PC Replace the power supply on the left hand side of the PC and ensure that the cables are neatly routed around any accessory b...

Page 27: ...you need more main memory to run your application software you can install up to a total of 192 MB 6 x 32 MB Main memory is available in modules of 4 MB 8 MB 16 MB or 32 MB There are three memory banks with each bank requiring two memory modules You must install identical modules as pairs in each bank To install a main memory module 1 Disconnect the computer s power supply cord and any connection ...

Page 28: ...erify the new configuration Refer to HP Summary Screen on page 53 Upgrading the MGA Millennium Board Memory 1 Switch off the display and computer and disconnect the power supply cables and any telecommunications cables Remove the PC s cover and power supply 2 Unscrew and remove the screw securing the MGA Millennium board Put the screw to one side Note which slot the board is in 3 Carefully remove ...

Page 29: ...and the number of colors displayed Alternatively use utilities supplied with the operating system See your operating system documentation and online help for more information Two configuration switches are on the Matrox video adapter board Switch Use Switch Block to 1 Flash EEPROM Switch for VGA BIOS OFF to prevent Video BIOS upgrades DEFAULT ON to allow Video BIOS upgrades 2 Enable or disable VGA...

Page 30: ...ontact the product vendor for further information Connecting IDE Devices There are three data cables inside your PC Two of these are for IDE devices The first is marked Primary IDE next to the system board attachment It has two drive connectors The master connector of this data cable must be connected to the bootable or master hard disk drive The second data cable has only one drive connector It i...

Page 31: ...r to HP BBS Library on page 69 Examples of multiple IDE drive combinations Configuration Connections to data cables 1 Hard disk drive 1 Bootable hard disk drive First connector Primary IDE Cable 2 Hard disk drives 1 Bootable hard disk drive 2 Second hard disk drive First connector Primary IDE Cable Second connector Primary IDE Cable 3 Hard disk drives 1 Bootable hard disk drive 2 Second hard disk ...

Page 32: ...am on page 54 for details of how to do this Installing an IDE Hard Disk Drive in the Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives Refer to the drive s manuals to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord and any connection to a telecommunications net...

Page 33: ...HP Summary Screen Refer to the HP Summary Screen on page 53 Installing an IDE Hard Disk Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives Refer to the drive s manual to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord from the power outlet and dis...

Page 34: ...an be removed without any tools 5 Support the power supply with your hand to prevent it falling out and carefully turn the PC onto its side 6 Slide the hard disk into the bottom shelf supporting the disk with your hand 7 Align the drive with the holes in the bottom of the PC Support the drive with your hand while securing the drive with the four screws provided ...

Page 35: ...eplace the CD ROM in the middle shelf 11 Install any other accessories before replacing the cover Replace the side bezel Reconnect all cables and power cords 12 Verify the new configuration by checking the HP Summary Screen Refer to the HP Summary Screen on page 53 Installing a Tape Drive in the Bottom Shelf A tape drive can be installed in the bottom shelf 1 Disconnect the computer s power supply...

Page 36: ...e it with the screws provided with the device Replace the side bezel 6 Connect the data and power cables to the rear of the drive and to the PC refer to the cables and instructions that come with the tape drive 7 Replace the CD ROM in the middle shelf 8 Install any other accessories before replacing the cover Reconnect all cables and power cords 9 Verify the new configuration by checking the HP Su...

Page 37: ... your operating system supports Plug and Play your PC has configurable support for Plug and Play in the BIOS NOTE All PCI accessory boards are Plug and Play although not all ISA boards are Check the accessory board s documentation if you are unsure When you start your PC after installing an accessory board the Plug and Play BIOS automatically detects which hardware resources IRQs DMAs memory range...

Page 38: ...horizontally by its top edge Slide it into the board guide of the chosen slot Do not bend the board See diagram on facing page 6 Align the board s connector with the slot s socket and firmly press into the socket Ensure the board s connector engages completely with the socket and does not touch components on other boards 7 Secure the board by replacing the slot cover screw If you loosened the scre...

Page 39: ...How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board refer to facing page Step 4 Unscrew and remove the slot cover Step 5 Slide board into the slot Step 7 Secure the board ...

Page 40: ... processor for your PC 1 Disconnect the computer power cords from the power outlets and disconnect the PC from any telecommunications network 2 Remove the computer s cover and lift the power supply from it s seating as described in Moving and Replacing the Power Supply on page 16 3 If the heatsink is not directly attached to the processor unclip and remove the heatsink 4 Raise the lever on the soc...

Page 41: ...essor over the socket with it s corner marker facing the corner marker on the socket c Place the processor into the socket d Lower the lever to lock the processor into place e Replace the heatsink and fasten the clip if the heatsink is not directly attached to the processor CAUTION Do not change the system board switches after you install a new processor 6 Replace the computer s power supply and c...

Page 42: ...Remove the computer s cover refer to Removing and Replacing the Cover on page 15 2 Remove the security bracket from the storage position 3 Insert the security bracket from inside the computer into the slot shown in the diagram above 4 Press it firmly until it snaps into place 5 Install any other accessories before replacing the cover Remove the bracket from the storage position Insert the bracket ...

Page 43: ...3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC It also introduces the HP Summary Screen and the HP Setup Program ...

Page 44: ...fter following the advice in this chapter refer to Hewlett Packard Support and Information Services on page 63 HP Summary Screen The HP Summary Screen provides information about your PC s current configuration To view the Summary Screen press just after your PC is switched on and while the Vectra Logo appears during the Power on Self Test POST Refer also to HP Summary Screen on page 53 ...

Page 45: ...isplayed Display is Blank and There Are No Error Messages If your display is blank and there are no error messages when you turn on your PC follow this procedure 1 Check external items 2 Check internal items 3 Rebuild your PC s components Check External Items Be sure the following external items are functioning properly Check that the computer and display are turned on The power light should be il...

Page 46: ...e which one is causing the problem If you are Unable to Change any Values in Setup If the Secure Switch on the system board is set to closed you cannot change any of the values in Setup Action Reference Check all internal cables Ensure they are correctly attached and firmly in place Check that the processor is correctly installed Refer to Installing an OverDrive Processor on page 30 Check that the...

Page 47: ...nd of error you will have one or more of these choices available on screen Press to ignore the message and continue Press to run Setup and correct a system configuration error HP recommends that you correct the error before proceeding even if the PC appears to start successfully Press to accept validate the change and update Setup s configuration information Press to see more details about the mes...

Page 48: ...s started A message will be displayed similar to this Configuration has been cleared set switch 6 to the OPEN position before rebooting Turn off the PC disconnect the power cable and remove the cover e Set the system board switch 6 CMOS STATUS on the switch block to OPEN to re enable the configuration 2 Replace the cover and reconnect the power and cables 3 Switch on the PC An error message will b...

Page 49: ...enu in the HP Setup program If Your PC Has a Hardware Problem This section describes what to do if you have problems with your display disk drives printer accessory board keyboard or mouse Display Does Not Work Properly If Your Display is Blurred or Unreadable If you have selected the wrong display the display screen may become blurred or unreadable To correct this problem Select the correct displ...

Page 50: ...goes blank when Windows starts check that you have enough memory for the video mode you have selected If your screen s refresh rate is set too high the screen might be blank Check the refresh settings to ensure they are not too high Other Display Problems If the display image is not aligned with the screen use the display s controls to center the image refer to the display manual for instructions ...

Page 51: ...ter Make sure that it is securely connected to the correct connector port on the PC and printer Check that the printer is online Examine the paper feed mechanism for a paper jam Make sure that the printer is configured correctly for the PC and for the application a Ensure the PC s port has been correctly configured using Setup b Make sure the printer is correctly set up in your operating system s ...

Page 52: ... Menu in the Setup Program Write on flexible disk drives refer to the Start up Center Submenu of the Security Menu in the Setup Program Check that the disk power and data cables are correctly connected If the Hard Disk Does Not Work Check that the disk power and data cables are correctly connected refer to Connecting IDE Devices on page 20 Check that the hard disk drive has been enabled refer to t...

Page 53: ...or jumper settings To avoid electric shock and harm to your eyes by laser light do not open the CD ROM drive enclosure The CD ROM drive should be serviced by qualified service personnel only Do not attempt to make any adjustment of the unit This PC is a class 1 laser product No Sound from the CD ROM Drive If you are having problems with sound when playing a CD Check that the volume control if pres...

Page 54: ...that this option is enabled in Setup refer to the Start up Center Submenu of the Security Menu in the Setup Program For further information refer to the CD ROM documentation If an Accessory Board Does Not Work Carry out the following checks Ensure the board has been firmly installed in the accessory board slot Check that the accessory board has been correctly configured with the ISA Configuration ...

Page 55: ...ord which you had forgotten 7 Press to save the new Password and exit Setup If you forget both the User Password and the Administrator Password 1 Switch off the PC 2 Remove the computer s cover 3 Set switch 7 on the system board switch block to CLOSED 4 Switch on the PC and allow it to complete its startup routine The message Passwords have been cleared power off your PC and set switch 7 to open p...

Page 56: ...ttery is discharged To change the date and time use your operating system utilities or the Setup program If You Have a Network Problem If you have a problem with your PC s network run the HPIEDIAG utility provided on the HP CD ROM that contains the LAN drivers supplied with your PC 1 Insert the CD ROM containing the HPIEDIAG utility in the CD ROM drive 2 Make the CD ROM drive the current drive by ...

Page 57: ...eral devices compete for the same signal lines or channels Conflicts between your audio interface and another peripheral device might be due to the settings of the I O addresses IRQ channel or DMA channel To resolve the conflict change the settings either of the audio interface or of any other ISA accessory in your system No Output from the 8 bit or 16 bit Digitized Sounds This might be due to the...

Page 58: ...rding audio at 44 kHz The PC Hangs While Recording Uncompressed digital audio can eventually fill your hard disk For example one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10 5 MB Before recording check that there is enough free space on your hard disk Data compression can reduce the space required The A law and µ law hardware compression used by the audio interfac...

Page 59: ... Returned used batteries will be accepted free of charge After removing the computer s cover 1 Remove the old battery by sliding it from under the retaining clip note the position of the cross 2 Place the new battery in the battery holder with the cross in the same position as the old battery and ensure that it is properly seated Ensure that the clip is in place and holds the battery firmly You ca...

Page 60: ...etup program Open normal default Closed clear CMOS 7 Password Open enabled default Closed disabled clear User and Administrator passwords 8 Keyboard power on Open disabled default Closed enabled 9 10 Reserved for test Processor Frequency Bus Frequency Switch1 Switch 2 Switch 3 Switch 4 Switch 5 180 MHz 60 MHz Closed Open Open Closed Open 200 MHz 66 MHz Open Open Open Closed Open 233 MHz 66 MHz Ope...

Page 61: ...for ISA Accessory Slots Typical Power Consumption Availability for PCI Accessory Slots There is a maximum per slot limit of 25 W between all supply rails 1 No sleep mode suspend mode or any APM available under Windows NT Consumption at 115V 60Hz Consumption at 230V 50Hz 180 MHz 200 MHz 180 MHz 200 MHz Off 97 96 1 9 1 9 Windows NT1 49 9 52 48 4 50 9 HDD Acc 57 57 1 54 6 60 4 FDD Acc 56 5 58 8 54 60...

Page 62: ... for PCI devices if not used by ISA board IRQ12 mouse IRQ13 co processor IRQ14 integrated IDE hard disk drive controller IRQ15 free if not used by second IDE controller DMAs used by PC DMA 0 free DMA 1 free if not used for parallel port in Setup DMA 2 flexible disk drive controller DMA 3 free if not used for parallel port in Setup DMA 4 used to cascade DMA channels 0 3 DMA 5 free DMA 6 free DMA 7 ...

Page 63: ... remove or upgrade accessories To check the configuration 1 Turn on the display and then the PC If the PC is already turned on save your data and exit all programs then restart the PC Consult your operating system documentation for any special instructions concerning turning off and then restarting your PC 2 While the Vectra logo appears on your display press This will take you to the HP Summary S...

Page 64: ...arting your PC XA 6xxx Copyright 1996 Hewlett Packard GZ xx xx BIOS Version GZ xx xx PC Serial Number FR54011111 CPU Date Code N A LAN Mac Address 08 0009 85 03 00 System RAM 16 MB COM1 3F8H Serial A Bank A 8 MB EDO COM2 2F8H Serial B Bank B None COM3 None Bank C None COM4 None Video RAM 1 MB LPT1 378H System Cache None LPT2 None Video Device Matrox LPT3 None 1st IDE Device HDD 848 MB Flexible Dis...

Page 65: ...save your settings and exit the Setup program P h o e n i x B I O S S e t u p C o p y r i g h t 1 9 8 5 9 5 P h o e n i x T e c h n o l o g i e s L t d C o p y r i g h t 1 9 9 5 H e w l e t t P a c k a r d R e v G Z x x x x Main Configuration Security Power Exit Item Specific Help Running Windows 95 No If you are not running Windows 95 the BIOS setup program will offer you some of the Windows 95 f...

Page 66: ...s the next higher value displays a sub menu for menu items marked with a solid right arrow or allows you to exit from a sub menu The and arrows select menus from the menu bar loads factory installed default values restores previous values from CMOS or displays the general help screen exits from the general help screen Use the key to save your settings and exit Setup Pressing the or arrow keys whil...

Page 67: ...he Setup program 1 For full information on setting up your network refer to the Network Administrator s Guide which comes with your PC Network Setup Items1 Where to find in Setup Enable the integrated network interface Integrated LAN Interface Submenu Configuration group in the HP Setup program Enable network access to information on your PC Configuring the PCI Integrated Ethernet Interface on pag...

Page 68: ...line Start Up Center and press to select the submenu 3 Highlight the line Start from Network and press or to select the remote start protocol NOVELL ETHERNET RIPL for Novell MICROSOFT ETHERNET RIPL for LAN Manager 4 You can disable the other boot options to prevent the PC from booting if the network or server ever fails a Press to go to the Start From Flexible Disk line Press or to change the opti...

Page 69: ...ecting to a Network on page 4 With the 10BT connector you can Use the Remote Wake mode which allows the PC to resume or Wake Up normal functioning when it is in SLEEP SUSPEND mode Use the Remote Power mode which allows the PC to start when it is switched off With the 10BT 100BT connector you can only implement the Remote Wake mode To enable the Remote Wake mode 1 Use the or key to select the Power...

Page 70: ... started PC from unauthorized use it is advisable to enable starting with the keyboard locked 5 It is also advisable to disable both Start from Flexible Disk and Start from CD ROM to prevent the PC booting from any disk which may have been accidently left in the drives a Press then use the or key to select the Security menu b Press to highlight the line Start Up Center and press to select the subm...

Page 71: ...e line Integrated Network Interface and press to select the submenu 3 Press or to disable or enable the integrated Ethernet interface Enable or disable the interface as required Saving Your Changes and Leaving SETUP When you have made all your changes you must save them and exit SETUP To save changes and exit SETUP 1 Press twice to enter the Exit menu 2 Select Save changes and Exit to save your ch...

Page 72: ...3 Troubleshooting Your PC Configuring Your Network Connection 62 English ...

Page 73: ...4 Hewlett Packard Support and Information Services ...

Page 74: ...and support options which are listed below HP Authorized Reseller HP SupportPack HP Support Assistant CD ROM HP Information Services HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code Service Means of Access HP Forum ...

Page 75: ...offer consulting services tailored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country HP SupportPack HP s three year SupportPack is available from your local reseller It must be purchased within 30 days of purchasing your HP Vectra The concept of SupportPack is simple It allows yo...

Page 76: ...ntains Product manuals and service manuals Installation and configuration information Troubleshooting information Technical reference manuals Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following numbe...

Page 77: ...l questions about your HP Vectra PC and HP products You can also download the latest versions of drivers BIOS and software utilities for HP Vectra PCs As a preferred Hewlett Packard customer you are invited to join CompuServe at no initial charge For the United States and the United Kingdom call the number shown below and ask for representative 51 For all other locations first call the worldwide n...

Page 78: ...can be accessed via modem To access the HP Forum select Keyword Search from the menu type HP press This will load the HP Home Page directly onto your screen In the HP Forum you can ask and answer questions about HP products and you can also download drivers software application notes or utilities for HP products Membership information can be obtained by calling 1 800 827 6364 giving the preferred ...

Page 79: ... Wide Web Site The HP World Wide Web site gives you access to information about HP its products including product data sheets service and support information electronic newsletters and technical tips You can also download the latest versions of drivers BIOS and software utilities The Access Guide Directory guides you through the information and services available Country Number Baud Rate United St...

Page 80: ...ete description of Hewlett Packard electronic services is provided in document 9020 HP Audio Tips USA only HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard support services Live support is not available through this service Dial 1 800 333 1917 and press 3 to access HP Audio Tips Country Region Number Access Method Uni...

Page 81: ...u call HP FIRST for the most up to date list of drivers North and Latin America Europe Phone 1 970 339 7009 Monday Saturday 24 hours per day Phone 44 1429 865511 Monday Friday 8 30 a m 6 00 p m Central European Time Fax 1 970 330 7655 Fax 44 1429 866000 Mail US Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley Colorado 80632 USA Mail European Fulfillment for Hewlett Packard c o StarPak In...

Page 82: ...e technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre loaded operating system Lifeline Telephone support is available during the second and third years of hardware warranty via the Lifeline program which is a fee based service HP does NOT provide support for Vectra PCs configured as network servers We recommend HP NetServers for your network ser...

Page 83: ...able Monday to Friday 8 30 am to 6 00 pm Central European time 1 1 For non listed European countries support is available in English by calling 44 171 512 5202 Country Language Local Number United Kingdom English 0171 512 5202 Ireland English 01 662 5525 Netherlands Dutch 020 606 8751 Belgium Dutch 02 626 8806 French 02 626 8807 Switzerland French 084 880 1111 German 084 880 1111 Germany German 01...

Page 84: ...all can either be charged to your phone bill at a per minute rate or to your credit card Visa Mastercard or American Express at a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below In Europe please call the telep...

Page 85: ...s leverage HP s alliances with leading Network Operating Systems and Network manufacturers support your HP and non HP products with a single telephone call increase network uptime You can purchase the HP NPS service as an annual contract billable in advance annually bi annually quarterly or at an hourly rate This contract service provides unlimited toll free access to HP Response Center Engineers ...

Page 86: ... features Released quarterly N A Annual subscription Anytime HP Electronic services Technicalinformation drivers utilities tools and diagnostics Anytime 24 hour access No charge Anytime HP BBS WWW CompuServe America Online Technical Phone support Basic assistance for PC setup configuration start up and hardware diagnosis First year Business hours No charge At time of purchase HP Lifeline phone sup...

Page 87: ... Hewlett Packard Asia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong Hewlett Packard LATIN AMERICA Prolongación Reforma No 700 Col Lomas de Santa Fe Del Alvaro Obregón México 01210 Mexico D F EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P O Box 1217 Meyrin 2 Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer C...

Page 88: ...4 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters 78 English ...

Page 89: ...ur computer s configuration controller A device that enables another device such as a hard disk to communicate with the computer device driver Software that enables the computer to interface with a specific peripheral such as a printer or display EPA energy star program A standard for power management which requires automatic power down to less than 30 W expansion slot A slot inside the computer c...

Page 90: ...ss by pixels down by number of colors Printer resolution is measured in dpi dots per inch ROM Read Only Memory Computer memory used to store parts of the computer s operating system permanently ROM chips can contain instructions and data SCSI Small Computer System Interface A high speed data bus used for connecting hard disks tape drives and other accessories to your computer SCSI chain Devices co...

Page 91: ...lexible disk drive problems 42 G glossary 79 H hard disk problems 42 headphones jack location of connector 5 Hewlett Packard BBS library 69 information services 67 marketing headquarters 77 support and information services 63 World Wide Web access 69 HP Forum on America Online 68 on CompuServe 67 I I O addresses used by the PC 52 IDE drives 20 installing 22 23 information services 67 Installing ma...

Page 92: ...et installing 32 serial port location 3 setting passwords 9 Setup program 53 SETUP can t change values 36 software problems 45 starting PC 8 Starting and Stopping Your PC 8 stopping PC 8 support by telephone 73 74 information services 63 Network Phone in Support 75 summary of services 76 Support Assistant ordering information 66 switch location 50 System board 50 system board 50 jumper location 50...

Page 93: ...Regulatory Information and Warranty ...

Page 94: ... EN 60825 1994 EMC International CISPR 22 1993 Class B Europe EN 55022 1994 Class B EN 50082 1 1992 IEC 555 2 1982 A1 1985 EN 60555 2 1987 IEC 1000 3 3 1994 EN 61000 3 3 1995 IEC 801 2 1992 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines Supplementary information The product herewith complies with the re...

Page 95: ...er remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Si le cordon secteur n est pas livré avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national USA utiliser un cordon secteur UL listed de type SVT ou SJT Canada utiliser un cordon secteur certifié C...

Page 96: ...r NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems within the United Kingdom Hinweis für Deutschland Geräuschemission Lärmangabe nach Maschinenlärmverordnung 3 GSGV Deutschland LpA 70 db am Arbeitsplatz normaler Betrieb nach EN27779 11 92 Notice for Japan Notice for Korea ...

Page 97: ... which vary from state to state or province to province Limitation of Liability and Remedies The remedies provided above are the customer s sole and exclusive remedies In no event shall HP be liable for any direct indirect special incidental or consequential damages whether based on warranty contract tort or any other legal theory The foregoing limitation of liability shall not apply in the event ...

Page 98: ...ide after hour or weekend coverage faster response time or service in an Excluded Travel Area are often available from HP an authorized dealer or authorized distributor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The customer is responsible for the security of its p...

Page 99: ...edges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement PRODUCT RECOVERY CD ROM If your computer was shipped with a product recovery CD ROM i The product recovery CD ROM and or support ...

Page 100: ...mount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Limitation of Warranty HP makes no other express warra...

Page 101: ...cm 15 3 Footprint 0 17 m2 1 8 ft2 Storage temperature 40 ºC to 70º 40 ºF to 158 ºF Storage humidity 8 to 80 relative Operating temperature 5 ºC to 40ºC 40 ºF to 104 ºF Operating humidity 15 to 80 relative Power supply Input voltage 100 127 200 240 V ac Input frequency 50 60 Hz Acoustic noise emission Sound Power as defined ISO 7779 LwA 40 dB Maximum output power 100 W continous ...

Page 102: ...Part Number Printed in 50 Paper not bleached with chlorine D4779 90001 ...

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HP Vectra XA 6 Series, User Manual

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