HP Vectra VL6 6 User Manual Download Page 56

Page: 56 / 112

3 Troubleshooting Your PC

Solving Problems

English

Solving Problems

This chapter can help you solve most problems you might have with
your PC.

If you are unable to solve your problem after following the advice in
this chapter, refer to "Hewlett Packard Support and Information
Services", on page 67.

HP Summary Screen

The HP Summary Screen provides information about your PC’s current
configuration. To view the Summary Screen, press

just after your

PC is switched on and while the Vectra Logo appears during the Power-
on-Self-Test (POST). Refer to "HP Setup Program", on page 66.

Summary of Contents for Vectra VL6 6

Page 1: ...User s Guide HP Vectra VL series 6 ...

Page 2: ...l rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company CompuServeTM is a U S registered trademark of CompuServe Inc AOLTM is a trademark of America Online Inc Matrox is a registered trademark of Matrox Electronic Systems Ltd MGATM and MGA MillenniumTM are trademarks of Matrox Graphi...

Page 3: ...User s Guide ...

Page 4: ...roperly grounded plug such as the one provided with this equipment or one in compliance with your national regulations This PC is disconnected from the power by removing the power cord from the power outlet This means the PC must be located close to a power outlet that is easily accessible For your safety never remove the PC s cover without first removing the power cord from the power outlet and a...

Page 5: ...Information It is strongly recommended that you read the ergonomic information before using your PC For Windows NT 4 0 users open the Start menu in the task bar and select Help Then double click on the help topic Working in Comfort ...

Page 6: ...vi English ...

Page 7: ...ium Video Board 4 Connecting Audio Accessories 5 Connecting the Power Cables 8 Your PC s Hardware Control Panel 9 Starting and Stopping Your PC 10 Starting Your PC 10 Starting the PC for the First Time 11 Stopping Your PC 12 Using the Flexible Disk Drive 13 Setting Passwords 14 Setting an Administrator Password 14 Setting a User Password 15 Using Power Management 16 Additional Information and Help...

Page 8: ... Memory 23 Upgrading the Millennium Board Memory 25 Installing Mass Storage Devices 27 Connecting IDE Devices 27 Configuring an IDE Device After Installation 28 Installing an IDE Hard Disk Drive in the Top Rear Shelf 29 Installing an IDE Hard Disk Drive in the Bottom Rear Shelf 32 Installing a CD ROM Tape or Zip Drive in a Front Shelf 35 Installing Accessory Boards 39 Configuring Accessory Boards ...

Page 9: ...roblem 49 Display Does Not Work Properly 49 If Your Keyboard Does Not Work 51 If Your Mouse Does Not Work 51 If Your Printer Does Not Work 52 If the Flexible Disk Drive Does Not Work 52 If the Hard Disk Does Not Work 53 If the CD ROM Drive Has a Problem 54 If an Accessory Board Does Not Work 55 If You Have Forgotten Your Password 56 If Your PC Has a Software Problem 57 If Your Application Software...

Page 10: ...ation Services Introduction 68 Your HP Authorized Reseller 69 HP SupportPack 69 HP Support Assistant CD ROM 70 Hewlett Packard Information Services 71 HP Forum on CompuServe 71 HP Forum on America Online 72 HP BBS Library 73 HP World Wide Web Site 73 HP FAXback on Demand HP FIRST 74 HP Audio Tips USA only HP Automated Support Directory 74 Ordering Drivers and BIOS on Diskette 75 HP Support Service...

Page 11: ...English xi Lifeline Telephone Support 78 HP Network Phone in Support Service NPS 79 Summary 80 Hewlett Packard Marketing Headquarters 81 Glossary 83 Index 87 ...

Page 12: ...xii English ...

Page 13: ...1 Setting Up and Using Your PC ...

Page 14: ...he PC horizontally flat on the desk or vertically on its side with the flexible disk drive at the top 3 Position the PC so that its rear connectors are easily accessible 4 Refer to the display s manual for information about the display Operating System Your PC s operating system is preloaded on your PC s hard disk drive Installation Tools No tools are required to set up your PC However if you plan...

Page 15: ...e attachment screws Use the connector labeled Parallel 25 pin parallel connector for a parallel device Serial A 9 pin serial connector for a serial device Serial B 9 pin serial connector for a second serial device NOTE The Universal Serial Bus USB connectors can be used for USB accessories Most USB accessories are automatically configured as soon as they are physically attached to the PC USB is no...

Page 16: ...puter The connectors are shaped to go in one way only Tighten the display cable attachment screws Models with Integrated Video Controller If your PC has an integrated video controller use the following display connector Models with Millennium Video Board If your PC has a Millennium video board use the following display connector ...

Page 17: ...es or speakers Listening to loud sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level and leave the volume control in that position NOTE The internal speaker and the Line Out jack on the rear of your PC ...

Page 18: ... sounds for prolonged periods may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level and leave the volume control in that position NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the...

Page 19: ...CD ROM drive you can use the headphones jack and the volume control on the front of the CD ROM drive To access these controls 1 Remove the CD ROM drive s font bezel by carefully pulling it off 2 Replace it with the universal front bezel You will find a spare universal front bezel inside your PC refer to page 38 or you can order one from an authorized HP reseller ...

Page 20: ...ment or in compliance with your national regulations This PC is disconnected from the power by removing the power cable from the power outlet This means the PC must be located close to a power outlet that is easily accessible 1 Connect the power cords to the display and the computer The connectors are shaped to go in one way only 2 Connect the display s power cord and the computer s power cord to ...

Page 21: ...isk drive is being accessed The hard disk activity light will also work if you install a second IDE hard disk drive supplied by HP However if you replace this drive with a SCSI hard disk drive this light will not work NOTE If your PC comes with an audio board the front panel will have controls for the audio board Power on Status Light Hard Disk Activity Light Volume Control Optional see note below...

Page 22: ... it is enabled in the Setup program refer to page 66 and the system board switch 8 is CLOSED refer to page 62 When you switch on the computer it carries out the Power On Self Test POST while the Vectra logo is displayed If you wish to view the POST details press to get the HP Summary Screen If there is an error in the POST the error will automatically be displayed For details refer to If a POST Er...

Page 23: ... all other operating systems set this field to No To learn how to access the PC s Setup program refer to HP Setup Program on page 58 Changing the operating system If you change the operating system used by your PC ensure that the Windows 95 field in the Setup program is correctly set Initializing Your Software NOTE Do NOT switch OFF the PC while the software is being initialized this could cause u...

Page 24: ...the Warranty Registration card that came with this manual 4 When the initialization routine has finished click on OK and the PC will restart After Your PC Has Restarted Set the keyboard to a comfortable position Adjust the display screen s brightness and contrast to suit your needs If the picture does not fill the screen or is not centered adjust it using the controls on the display Refer to the d...

Page 25: ...g Your PC Using the Flexible Disk Drive Using the Flexible Disk Drive Your PC has a flexible disk drive for 3 inch flexible disks Ensure that you insert the flexible disk correctly when using the drive Inserting a disk Ejecting a disk ...

Page 26: ... set both an Administrator password and a User password and you enter the Setup program by using the User password you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator password you will have no restrictions To set an Administrator Password 1 Start the Setup Program Refer to HP Setup Program on page 66 2 Select the Security menu group 3 S...

Page 27: ... you will be restricted in your ability to change setup items If you enter the Setup program with an Administrator password you will have no restrictions To set a User Password 1 Start the Setup Program Refer to HP Setup Program on page 66 2 Select the Security menu group 3 Select the User Password submenu 4 Choose the Set User Password setup item You will be asked to enter your password twice Sav...

Page 28: ...es of your operating system to implement power management Additional Information and Help Additional information about your PC is preloaded on your PC s hard disk drive This information includes New features what is new and special about your PC Using your PC simple how to use guidelines about using your PC Working in comfort guidance on ergonomic issues Inside your PC describes the basic parts of...

Page 29: ...2 How to Install Accessories In Your PC This chapter explains how to install accessories such as extra memory accessory boards and additional disk drives in your PC ...

Page 30: ...ules 32 MB kit 2 16 MB modules 64 MB kit 2 32 MB modules Pairs of identical modules must be installed Use only HP supplied memory modules that have been certified for this PC Up to Four Accessory Boards Some slots may come with pre installed boards One or Two Free Front Access Device Shelves Zip Drive Tape Drive CD ROM Drive already installed on some models One Free Internal Mass Storage Shelf or ...

Page 31: ...ain Removing the Cover 1 Switch off the display and the PC 2 Disconnect the power cords from the power outlets the PC and the display Disconnect any connection to a telecommunications network 3 Press the central latch down to unlock the front panel 4 Remove the front panel by pressing the two tabs down pivoting the front panel downward and lifting it off 5 If necessary unlock the cover using the k...

Page 32: ...hen you replace the cover 3 Ensure that the cover lock is unlocked 4 Lower the cover onto the computer aligning the front of the cover with the inner front edge of the computer frame and firmly slide it forwards into position 5 If required lock the cover using the key 6 Replace the front panel by first inserting the two lower hinges then pivoting it upwards into place The two tabs will click into ...

Page 33: ...ory board slot Removing the power supply also improves access to the drive connectors and cables Moving the Power Supply 1 Disconnect the computer s power supply cord and any connection to a telecommunications network Remove the computer s cover 2 Lift the front of the power supply to free the two side catches then slide it horizontally out Lift the power supply clear and lay it upside down on the...

Page 34: ... and that all data and power cables are properly connected and correctly routed 2 Lift the front of the power supply the fan end and slide it into the rear of the PC Ensure that the hinge on the back of the power supply engages the notch on the chassis Then lower the front of the power supply so that the catch on either side slides into place 3 Always replace the PC s cover before connecting the p...

Page 35: ...f you need more main memory to run your application software you can install up to a total of 192 MB 6 32 MB Main memory is available in modules of 4 MB 8 MB 16 MB or 32 MB There are three memory banks with each bank requiring two memory modules You must install identical modules as pairs in each bank NOTE Best performance is achieved if you install memory in bank A first then bank B and in bank C...

Page 36: ...odule into the slot at 45 ensuring that the notch on the memory module faces the drive bay Pivot the memory module to a perpendicular position and click into place 4 If you need to remove a main memory module release the retaining clips pivot the module forward and pull it out of the socket 5 Install any other accessories before replacing the cover Reconnect all cables and power cords 6 Check the ...

Page 37: ... the PC you can use a coin to unscrew it Note which slot the board is in 3 Carefully remove the board from its slot holding the board at each end by its top edge Do not bend the board With its components facing up place the board on a clean flat solid static free surface Handle the board by its edges 4 Install the memory module on the video board Carefully slide the board back into its slot Firmly...

Page 38: ...documentation and online help for more information If You Have a MGA Millennium Board The MGA Millennium board has two configuration switches Contact your HP representative for further information about upgrading the video BIOS Switch Use Switch Block to 1 Flash EEPROM Switch for VGA BIOS OFF to prevent Video BIOS upgrades DEFAULT ON to allow Video BIOS upgrades 2 Enable or disable VGA for single ...

Page 39: ...r information Connecting IDE Devices There are three data cables inside your PC Two of these are for IDE devices The first cable is marked HDD and has two drive connectors for connecting hard disk drives The end connector of this data cable must be connected to the bootable or master hard disk drive The second data cable is marked CD ROM and has two drive connectors This cable can be used for a CD...

Page 40: ... of multiple IDE drive combinations Configuration Connections to data cables 1 Hard disk drive 1 Bootable hard disk drive Master connector HDD Cable 2 Hard disk drives 1 Bootable hard disk drive 2 Second hard disk drive Master connector HDD Cable Slave connector HDD Cable 1 Hard disk drive 1 CD ROM drive 1 Bootable hard disk drive 2 CD ROM drive Master connector HDD Cable Master connector CD ROM C...

Page 41: ...ing an ISA accessory board The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives Refer to the drive s manuals to see if you must set jumpers or if there is a special installation procedure to follow CAUTION Handle the hard disk drive with care Avoid shocks and violent movement as this can cause damage to the hard disk drive s internal components Make sure th...

Page 42: ... Align the disk drive with the holes in the tray making sure that the drive connectors are on the open end of the tray Then secure the drive using the screws provided with it 6 Carefully lower the tray back into position by aligning the metal tabs then slide it backwards into place 7 At the rear of the PC replace the retainer bracket and screw it in place securing the tray ...

Page 43: ... The connectors are shaped to go in one way only If you are not sure which connector to use refer to Connecting IDE Devices on page 27 9 Install any other accessories before replacing the power supply and cover Reconnect all cables and power cords 10 Verify the new configuration by checking the HP Summary Screen refer to page 44 Power cable Data cable ...

Page 44: ...use the top rear shelf located under the power supply if you want to install a second hard disk drive CAUTION Handle the hard disk drive with care Avoid shocks and violent movement as this can cause damage to the hard disk drive s internal components Make sure that you back up your files before you install a hard disk drive Refer to your operating system documentation for information on how to do ...

Page 45: ...isk drive on the tray and you want to replace it remove the drive by unscrewing it from the back of the tray 7 Secure the new drive onto the tray with the screws provided Ensure that the drive connectors face the correct way 8 Slide the tray back into the rear of the computer pushing it firmly into position Securing 3 5 inch hard disk drive to tray Securing 5 25 inch hard disk drive to tray ...

Page 46: ...e 10 Connect the power cable and the data cable to the rear of the drive The connectors are shaped to go in one way only If you are not sure which connector to use refer to Connecting IDE Devices on page 27 11 Install any other accessories before replacing the power supply and cover Reconnect all cables and power cords 12 Verify the new configuration by checking the HP Summary Screen refer to page...

Page 47: ...ch as CD ROM drives tape drives and Zip drives require front access You can install a removable media IDE drive in the bottom front shelf Refer to the drive s manual to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer s power supply cord and any connection to a telecommunications network 2 Remove the computer s cover 3 Press the two re...

Page 48: ...ng it with both hands 6 Carefully place the unit on its side and remove the top mounting bracket Remove the metal filler plate from the empty shelf if there is one 7 If the drive to install has a tray attach the drive onto the tray Many devices such as the HP Zip drive require an HP supplied tray before they can be installed CD ROM drives do not require a tray Attach drive to tray Example shows Zi...

Page 49: ...e into place 9 Position the other mounting bracket on top aligning it properly so that it clicks into place 10 Draw the computer s data cable through the front drive bay area and connect the data cable to the rear of each drive The connectors are shaped to fit one way only If you are not sure which connector to use refer to Connecting IDE Devices on page 27 11 Using both hands lift the drive unit ...

Page 50: ...ntil the two retaining clips click into place 15 Retrieve the universal front bezel from the PC s chassis by opening the two clips The universal front bezel for your PC can also be ordered from any authorized HP reseller 16 Remove the filler bezel from the PC s front panel and replace it with the universal front bezel to give access to the newly installed drive 17 Install any other accessories bef...

Page 51: ...rd Slot 4 the bottom slot an be used either a full length 32 bit PCI or a length 16 bit ISA board Slot 5 the supplementary slot is under the power supply and can be used for half length 16 bit ISA boards 16 cm 6 3 inch maximum length Alternatively this space can be used for a hard disk drive refer to page 29 Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for ...

Page 52: ...ns and special installation instructions detailed in their manuals 5 Remove the slot cover Store it in a safe place 6 Hold the board horizontally by its top edge Slide it into the board guide of the chosen slot Do not bend the board See diagram on facing page 7 Align the board s connector with the slot s socket and firmly press into the socket Ensure the board s connector engages completely with t...

Page 53: ...C Installing Accessory Boards Installing an Accessory Board refer to previous page Step 3 Unscrew the retaining bracket Step 5 Remove slot cover Step 7 Slide board into the slot Step 8 Replace the retaining bracket Ensure boards are correctly aligned ...

Page 54: ... using a Kensington security cable The PC has a slot at the rear for securing the cable 1 Insert the lock into the slot located at the rear of the PC 2 Turn the key to lock the cable to the PC 3 Remove the key and store it in a safe place NOTE The Kensington security cable is not an HP accessory It cannot be ordered from HP Contact your reseller for more information ...

Page 55: ...3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC ...

Page 56: ...m after following the advice in this chapter refer to Hewlett Packard Support and Information Services on page 67 HP Summary Screen The HP Summary Screen provides information about your PC s current configuration To view the Summary Screen press just after your PC is switched on and while the Vectra Logo appears during the Power on Self Test POST Refer to HP Setup Program on page 66 ...

Page 57: ...no error messages when you turn on your PC follow this procedure 1 Check external items 2 Check internal items 3 Rebuild your PC s components Check External Items Be sure the following external items are functioning properly Check that the computer and display are turned on The power light should be illuminated Check the display s contrast and brightness settings Make sure that all cables and powe...

Page 58: ...other accessories except the hard disk drive Start the PC If the PC now works add the boards and accessories one at a time to determine which one is causing the problem Action Reference Check all internal cables Ensure they are correctly attached and firmly in place Check that the processor speed switches have been set correctly Refer to System Board Switches on page 62 Check that the memory modul...

Page 59: ...ge you will have one or more of these choices available on screen Press to ignore the message and continue Press to run Setup and correct a system configuration error HP recommends that you correct the error before proceeding even if the PC appears to start successfully Press to accept validate the change and update Setup s configuration information Press to see more details about the message Afte...

Page 60: ...ge will be displayed similar to this Configuration has been cleared set switch 6 to the OPEN position before rebooting Turn off the PC disconnect the power cable and remove the cover e Set the system board switch 6 CMOS STATUS on the switch block to OPEN to re enable the configuration 2 Replace the cover and reconnect the power and cables 3 Switch on the PC An error message will be displayed Incor...

Page 61: ...u Items in the HP Setup program refer to HP Setup Program on page 66 Wake up the PC first and then shut it down If Your PC Has a Hardware Problem This section describes what to do if you have problems with your display disk drives printer accessory board keyboard or mouse Display Does Not Work Properly If Your Display is Blurred or Unreadable If you have selected the wrong display the display scre...

Page 62: ...Video section to ensure they are not too high To know if your display is DDC compliant refer to the display documentation If nothing is displayed on the screen at all but the PC starts and the keyboard disk drives and other peripheral devices seem to operate properly Make sure that the display is plugged in and switched ON Check that you have entered a password if you have set the keyboard and mou...

Page 63: ...Does Not Work Ensure that the keyboard is correctly connected If you turn on your PC the operating system boots the keyboard is correctly connected but your keyboard is still not available the power on password may be set to keyboard locked You will need to enter a password to unlock the keyboard and mouse You can change this setting in the Setup program Refer to Security Menu Items refer to HP Se...

Page 64: ...ted diskette and it is inserted correctly Check you are using a diskette that is the right density Check that your flexible disk drive is correctly configured in the Setup Configuration menu Check the option on the Setup Configuration menu which enables or disables the on board flexible disk controller Clean the flexible disk drive using a diskette cleaning kit Check that the flexible disk drive h...

Page 65: ...ard disk drive has been detected refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 Check that the on board Bus IDE is enabled if you are using the integrated IDE controller refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 If the Hard Disk Activity Light Does Not Work If the hard disk acti...

Page 66: ...bles have been properly connected Check that a CD is inserted in the drive Verify that the CD ROM is declared as CD in the Setup program refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on page 66 Verify that the Bus IDE Adapters item is set to Both in Setup refer to IDE Devices Submenu Configuration group in the HP Setup program see HP Setup Program on...

Page 67: ...door will be released opening slightly Carefully pull it open fully and retrieve the disk 4 To close the CD ROM drive door push it gently closed without forcing it The CD ROM drive door may not close completely until it is fully functional for example when the power comes back on 5 If required replace the CD ROM drive s front bezel If an Accessory Board Does Not Work Carry out the following checks...

Page 68: ...replace the old password that you had forgotten 9 Press to save the new password and exit Setup If you forget both the User password and Administrator password 1 Switch off the PC 2 Remove the computer s cover 3 Set switch 7 on the system board switch block to CLOSED refer to System Board Switches on page 62 4 Switch on the PC and allow it to complete its startup routine The message Passwords have...

Page 69: ... software won t run Refer to the operating system and application software manuals If Windows does not run properly refer to the Windows manual for guidance If the Date and Time are Incorrect The date and time can be incorrect for the following reasons the time has changed for the seasons the PC has been unplugged from the power too long and the battery is discharged To change the date and time us...

Page 70: ...y a hardware conflict Hardware conflicts occur when two or more peripheral devices compete for the same signal lines or channels Conflicts between your audio interface and another peripheral device might be due to the settings of the I O addresses IRQ channel or DMA channel To resolve the conflict change the settings either of the audio interface or of any other ISA accessory in your system No Out...

Page 71: ...ing rate Recording and playing back at 22 kHz is less demanding upon system resources than recording audio at 44 kHz The PC Hangs While Recording Uncompressed digital audio can eventually fill your hard disk For example one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10 5 MB Before recording check that there is enough free space on your hard disk Data compression ca...

Page 72: ... to the shop from which you bought them or to the dealer from whom you purchased your PC or to HP so that they can either be recycled or disposed of in an environmentally sound way Returned used batteries will be accepted free of charge You should order replacement battery HP 1420 0356 from your local Sales and Service office or a CR2032 type battery which is available from most local stores After...

Page 73: ...tery as follows 1 After removing the computer s cover connect the external battery cable to the battery connector on the system board 2 Mount the external battery as shown below using the self adhesive strip supplied After installing either a replacement or an external battery replace the computer s cover and run the Setup program to reconfigure the computer Step 2 mount battery Step 1 connect cab...

Page 74: ...ault values in Setup 7 Password Open enabled default Closed disabled clear User and Administrator passwords 8 Keyboard power on Open disabled Closed enabled default 9 10 Reserved Do not use Processor Frequency Bus Frequency Switch1 Switch 2 Switch 3 Switch 4 Switch 5 200 66 MHz Open Open Open Closed Open 233 66 MHz Open Open Open Closed Closed 266 66 MHz Open Open Closed Open Open 3001 66 MHz Open...

Page 75: ...for PCI Accessory Slots There is a maximum per slot limit of 25 W between all supply rails Acoustic Noise Emission Power Consumption Windows NT 115V 60Hz 230V 50Hz Operating with input output 63 W 65 W Operating without input output 31 W 34 W Standby 30 W 30 W Off 1 2 W 2 8 W 5 V 4 5A limit per slot limited by system board 12 V 1 5A limit per slot limited by system board 5 V 0 1A total power limit...

Page 76: ...nches Height 13 2 cm 5 2 inches Depth 44 6 cm 17 5 inches Footprint 0 194 m2 2 08 ft2 Storage temperature 40 ºC to 70º 40 ºF to 158 ºF Storage humidity 8 to 80 relative non condensing at 40ºC 104 ºF Operating temperature 10 ºC to 40ºC 50 ºF to 104 ºF Operating humidity 15 to 80 relative Power supply Input voltage 100 127 200 240V ac Input frequency 50 60 Hz Maximum output power 120W continuous ...

Page 77: ...CI devices if not used by ISA board IRQ12 mouse IRQ13 co processor IRQ14 integrated IDE hard disk drive controller IRQ15 free if not used by second IDE controller DMAs used by PC DMA 0 free DMA 1 free if not used for parallel port in Setup DMA 2 flexible disk drive controller DMA 3 free if not used for parallel port in Setup DMA 4 used to cascade DMA channels 0 3 DMA 5 free DMA 6 free DMA 7 free I...

Page 78: ...save your data and exit all programs For Windows NT 4 0 and Windows 95 use the Shut Down command To Go to the HP Summary Screen While the Vectra logo appears on your display press This will take you to the HP Summary Screen The Summary Screen will appear for only a short time To retain the screen indefinitely until you decide to leave it press To Go to the Setup Program To go immediately into the ...

Page 79: ...4 Hewlett Packard Support and Information Services ...

Page 80: ...and support options which are listed below HP Authorized Reseller HP SupportPack HP Support Assistant CD ROM HP Information Services HP Support Services Technical phone support Lifeline phone support Network phone in support NOTE When calling any of the international telephone numbers listed in this chapter replace the with your international telephone access code Service Means of Access HP Forum ...

Page 81: ...offer consulting services tailored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country HP SupportPack HP s three year SupportPack is available from your local reseller It must be purchased within 30 days of purchasing your HP Vectra The concept of SupportPack is simple It allows yo...

Page 82: ...ntains Product manuals and service manuals Installation and configuration information Troubleshooting information Technical reference manuals Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system Request document number 9025 US and Asia Pacific or 19025 Europe Subscriptions can also be obtained by contacting the following numbe...

Page 83: ...l questions about your HP Vectra PC and HP products You can also download the latest versions of drivers BIOS and software utilities for HP Vectra PCs As a preferred Hewlett Packard customer you are invited to join CompuServe at no initial charge For the United States and the United Kingdom call the number shown below and ask for representative 51 For all other locations first call the worldwide n...

Page 84: ...can be accessed via modem To access the HP Forum select Keyword Search from the menu type HP press This will load the HP Home Page directly onto your screen In the HP Forum you can ask and answer questions about HP products and you can also download drivers software application notes or utilities for HP products Membership information can be obtained by calling 1 800 827 6364 giving the preferred ...

Page 85: ... Wide Web Site The HP World Wide Web site gives you access to information about HP its products including product data sheets service and support information electronic newsletters and technical tips You can also download the latest versions of drivers BIOS and software utilities The Access Guide Directory guides you through the information and services available Country Number Baud Rate United St...

Page 86: ...ete description of Hewlett Packard electronic services is provided in document 9020 HP Audio Tips USA only HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard support services Live support is not available through this service Dial 1 800 333 1917 and press 3 to access HP Audio Tips Country Region Number Access Method Uni...

Page 87: ...u call HP FIRST for the most up to date list of drivers North and Latin America Europe Phone 1 970 339 7009 Monday Saturday 24 hours per day Phone 44 1429 865511 Monday Friday 8 30 a m 6 00 p m Central European Time Fax 1 970 330 7655 Fax 44 1429 866000 Mail US Driver Fulfillment for Hewlett Packard PO Box 1754 Greeley Colorado 80632 USA Mail European Fulfillment for Hewlett Packard c o StarPak In...

Page 88: ...e technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre loaded operating system Lifeline Telephone support is available during the second and third years of hardware warranty via the Lifeline program which is a fee based service HP does NOT provide support for Vectra PCs configured as network servers We recommend HP NetServers for your network ser...

Page 89: ...able Monday to Friday 8 30 am to 6 00 pm Central European time 1 1 For non listed European countries support is available in English by calling 44 171 512 5202 Country Language Local Number United Kingdom English 0171 512 5202 Ireland English 01 662 5525 Netherlands Dutch 020 606 8751 Belgium Dutch 02 626 8806 French 02 626 8807 Switzerland French 084 880 1111 German 084 880 1111 Germany German 01...

Page 90: ...expired Your call can either be charged to your phone bill at a per minute rate or to your credit card Visa Mastercard or American Express at a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below In Europe please ...

Page 91: ...s leverage HP s alliances with leading Network Operating Systems and Network manufacturers support your HP and non HP products with a single telephone call increase network uptime You can purchase the HP NPS service as an annual contract billable in advance annually bi annually quarterly or at an hourly rate This contract service provides unlimited toll free access to HP Response Center Engineers ...

Page 92: ... features Released quarterly N A Annual subscription Anytime HP Electronic services Technicalinformation drivers utilities tools and diagnostics Anytime 24 hour access No charge Anytime HP BBS WWW CompuServe America Online Technical Phone support Basic assistance for PC setup configuration start up and hardware diagnosis First year Business hours No charge At time of purchase HP Lifeline phone sup...

Page 93: ... Hewlett Packard Asia Ltd 22 F Peregrine Tower Lipp Centre 89 Queensway Central Hong Kong Hewlett Packard LATIN AMERICA Prolongación Reforma No 700 Col Lomas de Santa Fe Del Alvaro Obregón México 01210 Mexico D F EUROPE European Operations Hdqtrs Hewlett Packard S A 150 route du Nant d Avril P O Box 1217 Meyrin 2 Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett Packard Company 3495 Deer C...

Page 94: ...4 Hewlett Packard Support and Information Services Hewlett Packard Marketing Headquarters 82 English ...

Page 95: ...y Memory A mass storage device that uses compact disc technology CDs can store data but most cannot be written to CMF Filename extension for sound files saved in the Creative Labs Inc music data file format CMOS Complementary Metal Oxide Semiconductor memory requires very little power to operate The contents of your computer s CMOS memory are preserved when you turn off the computer It is used to ...

Page 96: ... pixel in the frame buffer determines the complexity of images that can be displayed Graphical user interface GUI The graphical user interface GUI provides the user with a method of interacting with the computer and its special applications usually via a mouse or another selection device The GUI usually includes such things as windows an intuitive method of manipulating directories and files and i...

Page 97: ...ng static media such as text and pictures with dynamic data such as sound video and animation on the same system network adapter An accessory board that connects a computer to the cables of a network and transmits the type of signals used throughout the network On some computers mainly portables the adapter may be an external device rather than a board network server mode A security feature that p...

Page 98: ...ored in one of four formats with the extension WAV MID VOC or CMF True color Also known as RGB color or 24 bit color True color graphics systems are usually equipped with at least 24 bits per pixel In the 24 bit system for instance three primary colors in the color graphics system red green and blue are allotted 8 bits each There are 28 or 256 intensities each for red green and blue This translate...

Page 99: ...el 9 cover removing 19 replacing 20 D DDC defined 83 device driver defined 83 DIMM defined 84 display brightness 12 contrast 12 DMA channels used by PC 65 double buffering 84 drivers obtaining via HP BBS 73 obtaining via World Wide Web 73 ordering by mail 75 E eight bit color 84 error messages 47 F flexible disk drive problems 52 using 13 frame buffer 84 G glossary 83 graphical user interface 84 H...

Page 100: ...nging 11 setting the PC for 11 P password if you have forgotten 56 setting 14 PC starting 10 starting and stopping 10 starting for the first time 11 stopping 12 unpacking 2 PCI defined 85 physical characteristics 64 Plug Play configuring accessory boards 39 defined 85 power cables connecting 8 power consumption 63 power management using 16 power supply 21 removing 21 replacing 22 Power On Self Tes...

Page 101: ...7 tools required for installation 2 troubleshooting 43 true color 86 U unpacking the PC 2 URL for HP World Wide Web site 73 using control panel 9 flexible disk drive 13 power management 16 V VESA connector 40 video board flash BIOS 26 W World Wide Web access to HP 73 Z Zip drive installing 35 ...

Page 102: ...90 Index ...

Page 103: ...Regulatory Information and Warranty ...

Page 104: ...A2 A3 Europe EN 60950 1992 A1 A2 EMC CISPR 22 1993 EN 55022 1994 Class B EN 50082 1 1992 IEC 801 2 1992 prEN 55024 2 1992 4 kV CD 8 kV AD IEC 801 3 1984 prEN 55024 3 1991 3 V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV Signal Lines 1 kV Power Lines IEC 555 2 1982 A1 1985 EN 60555 2 1987 IEC 1000 3 3 1994 EN 61000 3 3 1995 Supplementary information The product herewith complies with the requirements ...

Page 105: ...fety never remove the PC s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again Si le cordon secteur n est pas livré avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national USA utiliser un cordon secteur UL listed de type SVT ou SJT Canada utiliser un cordon secteur ce...

Page 106: ...baut wird besteht Explosionsgefahr Zu ihrer eigenen Sicherheit sollten Sie nicht versuchen die Batterie wiederaufzuladen zu zerlegen oder die alte Batterie zu verbrennen Tauschen Sie die Batterie nur gegen den gleichen oder ähnlichen Typ aus der vom Hersteller empfohlen wird Bei der in diesem PC intergrierten Batterie handeltes sich um eine Lithium Batterie die keine Schwermetalle enthält Batterie...

Page 107: ...to state or province to province Limitation of Liability and Remedies THE REMEDIES PROVIDED ABOVE ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON WARRANTY CONTRACT TORT OR ANY OTHER LEGAL THEORY The foregoing limitation of liability shall not apply in the event that any HP product sol...

Page 108: ...er or distributor Service contracts which provide after hour or weekend coverage faster response time or service in an Excluded Travel Area are often available from HP an authorized dealer or authorized distributor at additional charge Customer Responsibilities The customer may be required to run HP supplied diagnostic programs before an on site visit or replacement part will be dispatched The cus...

Page 109: ... title or ownership of the software other than ownership of the physical media Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer res...

Page 110: ...he event the media proves to be defective during the warranty period Customer s remedy shall be to return the media to HP for replacement Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product Notice of W...

Page 111: ......

Page 112: ...ng system Learn how to upgrade your computer by installing accessories HP Help Start Help Contents Operating System Online Help Start Help Contents Operating System User s Guide HP Help Start Help Contents HP User s Guide How to Install Accessories Inside Your PC Find out about the different support options available and how to troubleshoot your computer HP Help Start Help Contents HP User s Guide...

Search results

Summary of Contents for Vectra VL6 6

Reviews:

Brands by name

Popular brands

HP Vectra VL6 6, User Manual

Search results

Summary of Contents for Vectra VL6 6

Reviews:

Brands by name

Popular brands