HP Surestore E Tape Library Model 2/20, User Manual

Page: 201 / 238

Appendix Support Services 199
Appendix B
Service Contracts
Service contracts are available after the first 180 days of your purchase. If you
choose to purchase one, your warranty will be upgraded. To purchase a
service contract, or for information on additional options, contact your HP
sales representative.
Table 44
on page 199 and
Table 45
on page 200 lists post-warranty service
contracts and upgrade options.
Note To purchase a service contract, or for more information, contact
your support or sales representative.
Table 44
Post-Warranty Service Contracts
Option Description
01A Standalone hardware call-to-repair, 6 hour response, 24x7
coverage
02A Onsite, same day, 4 hour response
02C Onsite, next working day response
02G Onsite, 4 hour response, 24x7 coverage
02L Onsite scheduled response
02V 6 hour hardware call-to-repair
02X 4 hour hardware call-to-restoration