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StoreOnce 3100, StoreOnce 3500 Series,
and StoreOnce 5100 Systems Maintenance
and Service Guide

Part Number: BB913-90959
Published: March 2017
Edition: 3

Abstract

This document is the Maintenance and Service guide for the HPE StoreOnce 3100, 3520, 3540,
and 5100 Systems. These products are single node StoreOnce Systems, running StoreOnce
software version 3.14.0 or later. All tasks described in this guide require an Administrator logon.

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Summary of Contents for StoreOnce 3100

Page 1: ...0959 Published March 2017 Edition 3 Abstract This document is the Maintenance and Service guide for the HPE StoreOnce 3100 3520 3540 and 5100 Systems These products are single node StoreOnce Systems running StoreOnce software version 3 14 0 or later All tasks described in this guide require an Administrator logon ...

Page 2: ...oftware Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Intel I...

Page 3: ...lines 19 Safety precautions 19 General precautions 19 Preventing electrostatic discharge 20 Equipment symbols 20 Identifying problems 21 POST messages and troubleshooting 21 Using the StoreOnce GUI to identify a problem 21 Alerts in the Events Log 21 Failed disk in the Hardware tree 21 Using the StoreOnce CLI to identify a problem 22 Overview 22 Identifying a problem 22 LEDs and problem diagnosis ...

Page 4: ...3 DIMM locations 43 After replacing the motherboard BIOS and iLO configuration 45 RBSU settings 49 iLO4 settings 50 Replacing the p1224 RAID controller and components 51 RAID controller component overview 51 Part numbers 51 Internal SAS cabling 51 HPE StoreOnce 3100 System internal SAS cabling 51 HPE StoreOnce 3500 Series internal SAS cabling 52 HPE StoreOnce 5100 System internal SAS cabling 53 Sy...

Page 5: ...d replacing the enclosure backplane 72 Removing and replacing an enclosure 75 The QR ISO image 78 The StoreOnce QR ISO image 78 Download Quick Restore ISO Image 78 Create a bootable QR USB Stick 78 Delete storage 79 Boot the appliance and install the StoreOnce software 79 Performing a configuration restore 80 Support and other resources 82 Accessing Hewlett Packard Enterprise Support 82 Accessing ...

Page 6: ...tion For more information about replaceable components that are standard for the ProLiant products Procedure 1 Go to http www hpe com info enterprise docs 2 Select HPE ProLiant Gen9 server and Service Maintenance Guides 3 Scroll through the guides and select HPE ProLiant DL380 Gen9 Server Maintenance and Service Guide or HPE ProLiant DL360 Gen9 Server Maintenance and Service Guide as appropriate 4...

Page 7: ...S PRO E5 2620v3 6C 2 4GHz 85W No Memory DIMM 774172 001 SPS MEMORY DIMM 16GB 2Rx4 PC4 2133R 15 No System board 775400 001 SPS PCA dl380 dl360 Gen9 SYS I O No Backplane 775402 001 SPS PCA DL380 DL360 Gen9 4 LFF SAS Bkpln No Processor heatsink 775403 001 SPS Heatsink Scr Down Standrd DL360 Gen9 No Fan module 775415 001 SPS Fan Module dl360 Gen9 Yes PCI riser 775421 001 SPS PCI Riser PRI S1 2 dl360 G...

Page 8: ...e 3100 mechanical components 4 5 6 7 8 10 9 11 12 Figure 2 HPE StoreOnce 3100 system components 1 Access panel 2 PCI riser blank 3 PCI riser cage 4 Hot plug power supply 5 PCIe riser boards 6 Controller options Table Continued 8 HPE StoreOnce 3100 mechanical and system components ...

Page 9: ...heck the online source at http partsurfer hpe com search aspx If the problem exists in the online source use the feedback form to log the problem http partsurfer hpe com ContactUs aspx Table 3 HPE StoreOnce 3500 Series BB914A and BB922A Part Spares Part Number Description Hot plug Hard disk drive 2 TB 3520 653948 001 SPS DRV HD 2TB 6G SAS 7 2K 3 5 DP MDL SC Yes Hard disk drive 4 TB 3540 695842 001...

Page 10: ...tween the SAS expander and the p1224 694008 002 Cable HD Mini SAS to Mini SAS 16 inch 3500 5100 Defender to shiner No Internal SAS Ribbon Cable from SAS expander to the backplane 784627 001 SPS CBL Mini SAS 12LFF 15LFF Kit No SAS expander 761879 001 SPS BD Smart Array PCIe SAS Expander No RAID controller p1224 842475 001 SPS PCA p1224 w o Encryption No Mini DIMM module 633542 001 SPS BD DDR3 MINI ...

Page 11: ...100 mechanical and system components 1 2 3 4 Figure 3 HPE 3500 and HPE 5100 Mechanical Components 5 6 7 8 9 10 11 Figure 4 HPE 3500 and HPE 5100 System Components HPE StoreOnce 3500 and 5100 mechanical and system components 11 ...

Page 12: ...ver See HPE StoreOnce 5100 System Capacity Upgrade Kit Components on page 15 for information about components in the storage enclosure NOTE This list is an offline list created from partsurfer If there is a problem with these Spares Part Numbers check the online source at http partsurfer hpe com search aspx If the problem exists in the online source use the feedback form to log the problem http pa...

Page 13: ...r p1224 660093 001 SPS CA CAPACITOR 36in FL No SAS SATA backplane board Mounts on the rear of the 2 bay small form factor SFF hard drive cage 777280 001 SPS PCA dl380 2 SFF rear Backplane No Mini SAS cable kit Includes six cables For connecting between the 8 bay and 2 bay small form factor SFF hard drive cages and the H240 host bus adapter or the P440ar controller board 784629 001 SPS CA SAS 2SFF ...

Page 14: ... and 4 The following drawing shows the rear view of the HPE StoreOnce 5100 System It is also valid for the HPE StoreOnce 3500 Series apart from the two OS disks which are only found in HPE StoreOnce 5100 Systems 1 2 3 4 1 5 6 4 4 1 iLO PS2 PS1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Figure 5 HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series rear view 1 Slot 1 available for Optional H...

Page 15: ...rfer hpe com search aspx If the problem exists in the online source use the feedback form to log the problem http partsurfer hpe com ContactUs aspx Table 5 HPE StoreOnce Capacity Upgrade BB916A Part Spares Part Number Description Hot plug Enclosure backplane 832031 001 SPS PCA Backplane LFF HDD 1 based IOM No Hard disk cage 781531 001 SPS Cage LFF Hard Disk Drive HDD No Fan assembly 781532 001 SPS...

Page 16: ...SAS x 4 to HD Mini SAS x 4 cable 691970 001 No HP external 2 m 6 ft HD Mini SAS x 4 to HD Mini SAS x 4 cable 716197 B21 No IMPORTANT Items are not hot plug because there is only one I O module NOTE A 1 meter SAS cable is supplied with the product 0 5 meter and 2 meter cables may also be purchased Cables over 2 metes are not supported 16 Finding part numbers for replacement parts ...

Page 17: ...rs that support connection to a 10GbE network and or a Fibre Channel SAN can be swapped like for like The following table lists the part numbers for HPE StoreOnce Optional Hardware Optional Hardware is supported with the HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series It is not supported with the HPE StoreOnce 3100 System Table 6 Optional Hardware Part Numbers Description Part Part number ...

Page 18: ... FC transceiver SPS SFP 8GB FC SHORT WAVE 468508 001 Yes 16Gb FC card 16GB FC Card 699765 001 No 16Gb FC transceiver SPS 16Gb SFP SW Industrial XCVR 1 Pack 793443 001 Yes IMPORTANT Providing the replacement card is of the same type and is installed in the same slot no activation or licensing is required 18 Finding part numbers for replacement parts ...

Page 19: ... touching static sensitive components HPE recommends waiting until periods of low storage system activity to replace a component When replacing components at the rear of the rack cabling might obstruct access to the component Carefully move any cables out of the way to avoid loosening any connections In particular avoid cable damage that might be caused by Kinking or bending Disconnecting cables w...

Page 20: ...products with casters carefully Avoid quick stops and uneven surfaces Preventing electrostatic discharge To prevent damaging the product be aware of the precautions required when replacing the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of th...

Page 21: ... identify a problem It is possible to configure recipients for SNMP traps or email alerts as described in the StoreOnce System User Guide for your product These users will be notified of any problems with hardware components You can also use the StoreOnce GUI and StoreOnce CLI to identify problems and access alerts The following examples illustrate how problems with a hard disk can be identified A...

Page 22: ...onents run the StoreOnce CLI command hardware show problems The output of this command will assist you in identifying the storage cluster and component that is causing a problem 2 To drill down to the hardware component causing the problem run the StoreOnce CLI command hardware show status Dev id iteratively where Dev id is the component with a DEGRADED status until the required component is displ...

Page 23: ...686F21F OK Disk 5000C5007688B5BB 5000C5007688B5BB OK Disk 5000C5007689C0A3 5000C5007689C0A3 OK 3 When you reach a faulty component you can also use the StoreOnce CLI command to display details and look at the diagnostic message for more information hardware show status Dev id details NOTE In the following example we have truncated the output to highlight the information returned for the missing di...

Page 24: ... type drive model MB4000FCWDK serialNumber S1Z07ETP0000K447CUZY firmwareVersion HPD5 location Port 1I Box 1 Bay 12 volumeName LUN_C3_P1_V1 capacity 4 00 TB driveType HDD rpm 7200 totalPowerOnHours 5350 4 After identifying the issue that requires correcting follow the instructions in the relevant chapter of this guide 5 Be sure to check that all problems have been resolved Rerun the StoreOnce CLI c...

Page 25: ...uttons behavior Description Status Health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Power on Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present Table Continued Front pa...

Page 26: ...ess Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected...

Page 27: ...cal drives to fail Off Removing the drive will not cause a logical drive to fail 4 Drive status LED Off The drive is not configured by a RAID controller Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration stripe size migration capacity expansion or logical drive extension Flashing amber green The drive is a member of...

Page 28: ...00 System Table 7 Rear panel LED behavior Item Description Status 1 UID LED Off Deactivated Solid blue Activated Flashing blue System being managed remotely 2 iLO4 LED Right iLO link LED Left iLO activity LED 3R NIC link LED Off No network link Green Network link 3L NIC activity LED Off No network activity Solid green Link to network Flashing green Network activity Table Continued 28 Rear panel LE...

Page 29: ...2 Capacity Upgrade front view 1 Disk drive UID 2 Disk drive status LED 3 System status LED 4 System locate UID button Front panel system status LEDs NOTE These indicators are also on the rear panel directly above power supply 2 Table 8 Front panel system status LEDs Indicator Display Description System status LED Green on Normal operation Amber on Critical fault Amber flashing Noncritical fault Lo...

Page 30: ...n amber off No fault no I O Green flashing amber on No fault active I O Green off amber on Fault Green on amber flashing Predictive fault no I O Green flashing amber flashing Predictive fault active I O Locate UID Off Normal operation Blue on Location requested Safe to remove Blue flashing Location requested Do not remove Indicates that maintenance is in progress For example firmware updating Rear...

Page 31: ...on Status LED Green on Normal operation Amber on Fault Amber flashing Predictive fault or nonoptimal performance Fan LEDs Table 11 Fan module status LEDs Indicator Display Description Status LED Green on Normal operation Amber on Fault Amber flashing Predictive fault or nonoptimal performance Locate UID Off Normal operation Blue on Location requested Safe to remove Blue flashing Location requested...

Page 32: ...down in progress fault Green on amber flashing Predictive failure Green flashing amber flashing Shutdown in progress predictive failure Locate UID Off Normal operation Blue on Location requested Safe to remove Blue flashing Location requested Do not remove Indicates that maintenance is in progress For example firmware updating HPE StoreOnce 5100 System expansion shelf error messages Most error mes...

Page 33: ...ion B8 Expander firmware image error 1 Update the firmware of the I O module that displays the error and wait until it restarts 2 Then update the firmware of the other I O module and wait until it restarts BE Expander firmware version mismatch with ESP firmware version in own I O module SAS cable error Error code Error detail Recommended action B9 SAS cable hardware error 1 Verify the SAS cable st...

Page 34: ...temperature sensor Check for thermal issues such as extremely hot drives air blockages missing or failed fans or high ambient temperature C4 Critical temperature reached in temperature sensor C5 Minimum temperature reached in temperature sensor C6 Fans commanded to maximum speed C7 System shutdown because of over temperature Power supply module errors Error code Error detail Recommended action D2 ...

Page 35: ...nd defect fixes are released periodically 3 If the error persists contact a Hewlett Packard Enterprise representative A power supply replacement may be necessary D5 Communication error with Power Supply module 1 D6 Communication error with Power Supply module 2 Fan module errors Error code Error detail Recommended action E2 Absence of the Fan module 1 Verify that the fan module is tightly inserted...

Page 36: ...Shutdown StoreOnce CLI Use the StoreOnce CLI command system shutdown HPE StoreOnce 5100 System only Any storage enclosure attached to the head server is automatically powered off at the same time Storage enclosures do not have separate power on buttons and must be unplugged from the power supply before carrying out maintenance activities To power on HPE StoreOnce 5100 System only Reconnect all sto...

Page 37: ...downgrade are not automatically selected A downgrade takes longer to complete and is optional for some components such as hard drives It may be carried out separately if required after the upgrade has completed NOTE When the firmware updates are initiated the backup devices will be taken offline Before performing this step check that there are no outstanding backup jobs pending IMPORTANT Do not sh...

Page 38: ...e update will take longer to complete 4 In some cases when the firmware update has been loaded you will need to perform a reboot to complete the firmware update If a reboot is required a pop up message will appear on your GUI screen after loading is completed The message will also advise what type of reboot is required a Reboot the system using the StoreOnce CLI command system reboot b Power down ...

Page 39: ...t Date Wed Nov 18 11 55 40 UTC 2015 Product ID HPE StoreOnce 3540 System Cluster S N XXXXXNNNNNNXX Version 3 14 0 1539 3 Test Type all FILE SYSTEM REPORT File System Check RESULT PASSED INTERNAL NETWORK REPORT Internal Network Check is supported only on HP StoreOnce multinode products EXTERNAL NETWORK REPORT External Network Check RESULT PASSED SAS CONFIGURATION REPORT Sas Configuration Check is s...

Page 40: ... HPresetpassword and default password hpresetpassword 3 A list of available commands will be presented reset Reset the Admin password to admin manage Change the HPresetpassword user s password help List available commands exit Log out 4 Run the command manage to change the password for the HPresetpassword user At the prompts provide a current UNIX password the default at installation is hpresetpas...

Page 41: ...owing best practices you will have changed this Password after installation 4 Once logged in a list of available commands will be presented 5 Type reset this will immediately reset the default password of the Admin user to admin 6 Type exit to log out Powering on and off firmware upgrades and other processes 41 ...

Page 42: ...OS settings and iLO 4 settings during boot up Review and update firmware if necessary After power up rewrite warranty serial numbers into BIOS CAUTION To reduce the risk of personal injury or damage to the equipment consult the safety information and user documentation provided with the server and system motherboard before replacing the motherboard Identifying the Activation Key for the iLO4 licen...

Page 43: ...mation about replacing the motherboard IMPORTANT There is a default boot mode setting on the system maintenance switch on the motherboard which must be set to Legacy and not be UEFI mode enabled the BIOS RBSU boot mode setting is also set to Legacy The following drawing shows a ProLiant DL380 motherboard the location of the System Maintenance switch is the same for the ProLiant DL360 motherboard T...

Page 44: ...HPE StoreOnce 3500 Series 1 DIMM 1 DIMM 2 Ch1 slot 12 A Ch2 slot 9 B 2 DIMM 1 DIMM 2 Ch1 slot 12 A Ch2 slot 9 B HPE StoreOnce 3100 System 1 DIMM 1 DIMM 2 Ch1 slot 12 A Ch2 slot 9 B The locations of DIMM slots are also shown on the StoreOnce hood label inside the server 12 9 D Ch 3 Ch 4 C 4 1 D Ch 3 Ch 4 C 4 1 A B Ch 2 Ch 1 12 9 A B Ch 2 Ch 1 P2 P1 Figure 15 DIMM locations for HPE StoreOnce 5100 Sy...

Page 45: ...r and BEFORE the system boots into the StoreOnce software that is during the server POST sequence For all products you must Procedure 1 Boot up the StoreOnce System and watch the local console the iLO4 IP addresses are shown IPv4 and IPv6 NOTE If the iLO port is plugged into a network that provides DHCP the acquired addresses will be shown here and you can connect to the network address in a web b...

Page 46: ...2 To access System Utilities press F9 in the ProLiant POST screen Select System Configuration 3 Select BIOS Platform Configuration RBSU System Options 46 Replacing the StoreOnce System motherboard ...

Page 47: ...nu is displayed 6 At this point you can either press ESC to exit System Utilities and continue with the system reboot 7 Or if there are no DHCP assigned IP addresses you can manually configure iLO using the local console Select System Configuration 8 Select the iLO 4 Configuration Utility Replacing the StoreOnce System motherboard 47 ...

Page 48: ...etwork settings and press F10 to save 11 Press ESC until you exit System Utilities and can continue with the system reboot 12 Check that an existing iLO4 Advanced license is loaded If it is not add it 48 Replacing the StoreOnce System motherboard ...

Page 49: ...ort for assistance in rewriting warranty serial numbers RBSU settings Table 14 RBSU settings for HPE StoreOnce 3100 System Top menu item Sub menu 1 Sub menu 2 Current default state Change to Boot options Boot Mode UEFI Mode Legacy BIOS mode Power Management Options HP Power Profile Balanced Power and Performance Maximum performance Advanced Options Advanced System ROM Option Product ID 794750 B21 ...

Page 50: ...r the OS Advanced Options Advanced System ROM Option Product ID HPE 3520 794751 B21 HPE 3540 797731 B21 HPE 5100 794752 B21 Thermal configuration Optimal Cooling Increased cooling Date and Time Time hh mm ss As appropriate Time zone UTC 07 00 Mountain Time US Canada As appropriate BIOS Serial Console and EMS BIOS Serial Console Port Auto Physical USB Options Embedded User Partition Disabled Only i...

Page 51: ...card NOTE The locations of RAID cards and the internal SAS cabling configuration are also shown on the StoreOnce hood label inside the server Part numbers Replacement spares part numbers for the p1224 card SuperCapacitor module and SAS expander card are as follows HP p1224 RAID controller with 1GB cache module 842475 001 minimum firmware revision 2 50 SuperCapacitor 660093 001 SAS expander card no...

Page 52: ...cabling for HPE StoreOnce 3500 Series Item From To Cable 1 Port 1 RAID controller slot 3 Port 1 SAS expander slot 2 729357 001 2 Port 5 SAS expander Port 1 backplane 784627 001 kit for all three SAS expander to backplane cables 3 Port 4 SAS expander Port 2 backplane 4 Port 3 SAS expander Port 3 backplane 52 HPE StoreOnce 3500 Series internal SAS cabling ...

Page 53: ...Systems boot from the p1224 RAID controller that is also connected to the customer data storage disks HPE StoreOnce 5100 Systems boot from the onboard smart array controller which is connected to the two OS disk drives in the rear of the server If a catastrophic failure of the boot RAID controller occurs the system will not boot This failure may only be diagnosed from the server POST messages wher...

Page 54: ...ment consult the safety information and user documentation provided with the server and RAID component before replacing it p1224 RAID controller The p1224 RAID controller card is located in HPE StoreOnce 3100 System PCIe slot 1 and is connected to the backplane HPE StoreOnce 3500 Series and HPE StoreOnce 5100 System PCIe slot 3 and is connected to the SAS expander card in slot 2 and to the backpla...

Page 55: ...rd in the HPE StoreOnce System the system will not boot If boot fails it is a good idea to check that the SuperCapacitor is seated correctly If the SuperCapacitor or cache module has failed the system may still boot with error messages and it will run more slowly Remove and dispose of the old module and replace it with the new one Check that the cable is connected correctly to the SuperCapacitor 1...

Page 56: ...s and HPE StoreOnce 5100 System may have a PCIe 10GbE Network or Fibre Channel card in slot 1 b The HPE StoreOnce 5100 System may be connected to external SAS storage 2 Remove the PCIe riser cage for slots 1 to 3 and locate the p1224 controller card in slot 3 Detach the cables connecting the p1224 card to the SuperCapacitor and the SAS storage 3 As shown in the following figure unclip the blue ret...

Page 57: ...bles 8 Power on the HPE StoreOnce System 9 Once rebooted the HPE StoreOnce System will identify the new RAID controller and will remap the existing disk storage volumes and enclosures to the controller It will take 5 to 10 minutes for the process to complete During this time the product will be online but several warning events will be generated and the GUI Hardware and Events pages will show erro...

Page 58: ...Set RAID 5 allows for a single drive failure without loss of either the backup data or OS partitions HPE StoreOnce 3500 Series 3520 12 x 2 TB 3540 12 x 4 TB Both systems have two RAID 6 4 2 sets The basic capacity is capped at 50 of the available usable capacity A software license is required to use the full capacity No additional hardware is required No further enclosures may be added HPE StoreOn...

Page 59: ...ot spare disk in bay 12 If one disk fails in the RAID set the hot spare disk automatically takes it place until the failed disk is replaced The behavior of the LEDs on the hot spare disk is as follows Head server The LED is off on the hot spare disk until it becomes active due to the failure of another disk in the RAID set It is flickering green when in use Capacity Upgrade enclosure The LED is so...

Page 60: ... HDD HPE StoreOnce 3520 System 12 disks HPE StoreOnce 3100 System 4 disks 653948 001 Replacing a hot plug hard disk Procedure 1 Identify the disk that has failed as described above NOTE Remember you can use the Beacon LED to identify the physical disk in the storage controller or expansion shelves 2 Remove the disk a Press the hard disk carrier button 1 to release the ejector lever b Pull out the ...

Page 61: ...he status to report that the disk replacement has completed successfully and that the new disk is being rebuilt as part of the RAID group During this time several alerts will be generated reflecting the status of the physical disks and the logical storage system 6 Run the StoreOnce CLI command hardware show firmware to check that the firmware on the new disk is correct it will be listed under the ...

Page 62: ... completely remove all configured storage and will run at any time even if the storage is healthy This will clean up all filesystem configuration and delete logical drives LUNs on all storage devices 2 After the delete command has completed rebuild the storage system using the following StoreOnce CLI commands to discover and add storage to the system hardware discover storage hardware add storage ...

Page 63: ...Optional Hardware Short message Error message Description Recommended Action Failed Failed hardware found There is a valid license but the hardware is in a failed degraded state Contact HPE Support Unlicensed Invalid hardware found License mismatch The hardware is valid but does not match the license One type of card has been and installed and licensed and then replaced with a different type of ca...

Page 64: ...s installed in the same slot no re activation or re licensing is required Follow the instructions in the HPE StoreOnce Optional Hardware Installation and Configuration Guide to install the replacement card The following additional guidelines apply to the replacement procedure Procedure 1 Replace a 10GbE SFP card with another 10GbE SFP card a 16Gb FC card with another 16Gb FC card and an 8Gb FC car...

Page 65: ...hen the system is on do not stare at the optical transceivers Doing so could damage your eyes Procedure 1 Disconnect the FC or 10GbE cable and lift the retaining clip so that you can slide the SFP carefully out of the enclosure 2 Remove the replacement SFP module from its protective packaging CAUTION When handling the SFP do not touch the gold contact leads to prevent damage 3 Carefully slide the ...

Page 66: ...ng the I O module or SAS cables thoroughly check that all cables are fully seated and connected Refer also to the instructions supplied with the I O module and to earlier sections in this guide for illustrations showing SAS cabling Removing and replacing the I O module Procedure 1 Power down the HPE StoreOnce 5100 System 2 Unplug the cables from the back panel of the I O module 3 If the I O module...

Page 67: ...Slide out the I O module 3 and set aside 6 Slide the replacement I O module into the correct bay and swing in the hood latch until it closes HPE StoreOnce 5100 System Capacity Upgrade expansion shelves 67 ...

Page 68: ...pply module NOTE If one of the PSUs is removed and reinserted but the power cord is not reattached the hardware report will show the failed AC Supply and a TempSensor Failure Procedure 1 Remove the power cable from the power supply to be replaced 2 Press the latch 1 and slide the power supply module out of the enclosure 2 3 Slide the replacement power supply into the enclosure bay until it clicks ...

Page 69: ...t airflow to the HPE StoreOnce system this procedure must be completed within 3 minutes Procedure 1 Press the fan module release buttons 1 and slide the module 2 out of the enclosure 2 Slide the replacement fan module into the enclosure until it clicks into place 3 To ensure the module is operating properly check the fan module status LEDs Removing and replacing a fan module 69 ...

Page 70: ...g the enclosure power down the HPE StoreOnce 5100 System Procedure 1 Disconnect all cables from the enclosure including the power cables 2 Remove the fan modules 3 Remove the enclosure from the rack 4 Pull the hood latch up and back 1 and 2 and lift the enclosure cover up and remove it 3 1 2 3 5 Remove the fan control card cable 1 6 Loosen the captive thumbscrew 2 7 Slide the fan control card side...

Page 71: ...o ensure that the enclosure is operating properly Removing and replacing the power distribution board This procedure must be performed only after HPE Support determines that the enclosure is the source of the problem and recommends that the power distribution board be replaced CAUTION This procedure requires removing the enclosure from the rack Before removing the enclosure power down the HPE Stor...

Page 72: ... the rack 18 Install the power supplies 19 Reconnect all cables to the enclosure including the power cables 20 When the enclosure has completed its power on sequence check all enclosure status LEDs to ensure that the enclosure is operating properly Removing and replacing the enclosure backplane The operation is performed after HPE Support determines that the enclosure backplane is the source of th...

Page 73: ...ift the enclosure cover up and remove it 3 1 2 3 10 Disconnect the following cables from the backplane Number Cable 1 Front UID health module 2 Fan control card 3 Fan control card 4 Rear UID health module 5 Power distribution unit Table Continued HPE StoreOnce 5100 System Capacity Upgrade expansion shelves 73 ...

Page 74: ...ning hooks 16 Install the two back plane screws 17 Place the drive cage in the enclosure and slide toward the back of the enclosure making sure the locating pins in the bottom of the enclosure are all correctly located in the drive cage NOTE Depending on the specific unit there are 6 or 8 locating pins 18 Install the eight drive cage retaining screws 19 Connect the two UID Health module cables 20 ...

Page 75: ...at all disks are labeled before removing them to ensure they can be reinstalled in the proper enclosure bays b Remove the power supplies c Remove the I O module d Remove the fan modules 4 Loosen the captive screws behind the latch on the front left and right bezel ears of the chassis 1 5 Loosen the rear hold down bracket 6 Slide the enclosure out of the rack 2 and set it on a secure surface WARNIN...

Page 76: ... removing the enclosure a Install the I O module b Install the power supplies c Install the fan modules d Install the disk drives in the same bays as they were before maintenance 11 Reconnect the SAS cables and power cables 76 HPE StoreOnce 5100 System Capacity Upgrade expansion shelves ...

Page 77: ...n head unit 7 P1 connector on I O module SAS IN from head unit or previous expansion shelf 8 P2 connector on I O module SAS OUT to next expansion shelf 12 When the enclosure has completed its power on sequence check all enclosure status LEDs to ensure that the enclosure is operating properly 13 Power on the HPE StoreOnce 5100 System HPE StoreOnce 5100 System Capacity Upgrade expansion shelves 77 ...

Page 78: ...e and select the QR ISO image appropriate to your product You will be required to sign in with HPE Passport to download the QR ISO image and can create an HPE Passport account when you first access the site 6 Create the physical QR media Use the HPE USB Key Utility for Windows to copy the ISO image to a USB key using a Windows PC Alternatively use the iLO4 ISO mounting utility to mount the virtual...

Page 79: ... NOTE An error will be displayed Firmware Bug the BIOS has corrupted hw PMU resources MSR 38d is 330 This error does not have any effect on the StoreOnce solution and is an expected output during QR The customer or support engineer does not need to take any action After a few seconds a boot splash screen will appear offering the choice of Restore R or Exit E To continue to the installation process...

Page 80: ...ce CLI command system show config 2 If necessary reset the Cluster ID of the cluster to the ID of the original appliance the cluster ID is shown in the configuration text file run the command system set cluster cluster_id This step may not be necessary if there has been no replacement hardware or if the serial number of the original appliance has been copied to the BIOS settings of the replacement...

Page 81: ...saved configuration zip file to the config folder on the appliance Using Linux a sftp Admin IP_address b cd config c put config_filename zip d exit sftp Using a Windows sftp client a Ensure that the File Protocol is set to SFTP not SCP b Login as Admin c Copy config_filename zip to config 7 Use the following StoreOnce CLI command to check that the file has been uploaded config show list 8 Run the ...

Page 82: ...pe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downloads Software Depot www hpe com support softwaredepot To subscribe to eNewsletters and alerts www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on ...

Page 83: ...tral Proactive Care service activation www hpe com services proactivecarecentralgetstarted Warranty information To view the warranty for your product see the Safety and Compliance Information for Server Storage Power Networking and Rack Products document available at the Hewlett Packard Enterprise Support Center www hpe com support Safety Compliance EnterpriseProducts Additional warranty informati...

Page 84: ...cumentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content i...

Page 85: ... Company 3000 Hanover Street Palo Alto CA 94304 U S Local representative information Russian Russia Belarus Kazakhstan Local representative information Kazakh Russia Belarus Kazakhstan Manufacturing date The manufacturing date is defined by the serial number CCSYWWZZZZ serial number format for this product Valid date formats include Additional regulatory information 85 ...

Page 86: ...eek of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration 86 Turkey RoHS material content declaration ...

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