13 Upgrading firmware................................................................................77
Upgradable firmware..............................................................................................................77
Installing firmware upgrades....................................................................................................77
14 Troubleshooting......................................................................................78
Managing support tickets........................................................................................................78
Creating, viewing, and deleting support tickets......................................................................78
Support ticket states............................................................................................................79
Updating the ticket database when nodes are added or removed............................................79
Configuring the support ticket feature....................................................................................79
Configuring shared ssh keys................................................................................................79
Viewing software version numbers............................................................................................80
Troubleshooting specific issues..................................................................................................80
Software services...............................................................................................................80
Failover............................................................................................................................80
Windows X9000 clients.....................................................................................................81
Synchronizing information on file serving nodes and the configuration database.............................81
15 Replacing components.............................................................................83
Customer replaceable components............................................................................................83
Hot-pluggable and non-hot-pluggable components.................................................................83
Returning the defective component.......................................................................................83
Parts-only warranty service..................................................................................................83
Required tools...................................................................................................................83
Additional documentation...................................................................................................84
Replacing a system board........................................................................................................84
Replacing a NIC adapter........................................................................................................85
Replacing a Fibre Channel HBA...............................................................................................85
16 Recovering a file serving node..................................................................88
Starting the recovery...............................................................................................................88
Configuring a file serving node using the original template..........................................................89
Completing the restore on a file serving node.............................................................................92
Configuring a file serving node manually...................................................................................93
17 Support and other resources...................................................................102
Contacting HP......................................................................................................................102
Related information...............................................................................................................102
HP websites....................................................................................................................103
Rack stability........................................................................................................................103
Customer self repair..............................................................................................................103
Product warranties................................................................................................................103
Subscription service..............................................................................................................103
A Component diagrams.............................................................................104
Front view of file serving node................................................................................................104
Rear view of file serving node................................................................................................104
B Spare parts list.......................................................................................107
1GbE spare parts.................................................................................................................107
6
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