HP Sprout, Maintenance & Service Manual

Page: 145 / 172

Control panel message Description Recommended action
201-Memory Error RAM failure. 1. Ensure memory modules are correctly
installed.
2. Verify proper memory module type.
3. Remove and replace the identified faulty
memory module(s).
4. If the error persists after replacing
memory modules, replace the system
board.
213-Incompatible Memory Module in Memory
Socket(s) X, X, ... A memory module in memory socket identified
in the error message is missing critical SPD
information, or is incompatible with the
chipset. 1. Verify proper memory module type.
2. Try another memory socket.
3. Replace DIMM with a module conforming
to the SPD standard.
214-DIMM Configuration Warning Populated DIMM Configuration is not optimized. Rearrange the DIMMs so that each channel has
the same amount of memory.
219-ECC Memory Module Detected ECC
Modules not supported on this Platform Recently added memory module(s) support ECC
memory error correction. 1. If additional memory was recently added,
remove it to see if the problem remains.
2. Check product documentation for
memory support information.
301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer
turned off.
2. Check connector for bent or missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer
turned off.
2. Replace the system board.
304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer
turned off.
2. Ensure that none of the keys are
depressed.
3. Replace the keyboard.
4. Replace the system board.
510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS
image.
511-CPU, CPUA, or CPUB Fan not Detected Fan is not connected or may have
malfunctioned. 1. Reseat fan.
2. Reseat fan cable.
3. Replace fan.
ENWW POST numeric codes and text messages 135