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HP R12000 XR, User Manual

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HP R12000 XR User Manual Download Page 96

 

Troubleshooting  96 

 

Deep Sleep mode 
setting 

Charger Limit is set to 
any setting except 

NO CHARGE 

Charger Limit is set to 
NO CHARGE and a 

battery module has low 

voltage 

Charger Limit is set to NO 
CHARGE and no battery 

modules have low voltage 

The UPS sets "Enter Deep 
Sleep Mode." 

Keep at Deep Sleep 

mode. 

Keep at Deep Sleep 

mode. 

Keep at Deep Sleep mode. 

The UPS clears "Enter 

Deep Sleep Mode." 

Wake up. 

Keep at Deep Sleep mode 

until the handle of the 

battery module is pressed 
and the low-voltage 

battery module is 

replaced. 

Wake up. 

 

Reset the power on the power module to avoid dropping loads during troubleshooting. 

1.

 

Set the power module to Bypass mode. 

2.

 

Disconnect the power module. 

3.

 

Reconnect the power module. 

4.

 

Set the power module to Normal mode. 

 

Summary of Contents for R12000 XR

Page 1: ...information for the HP R12000 and R18000 DirectFlow UPS This document is for the person who installs and maintains power products HP assumes you are qualified in the servicing of high voltage equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 709321 003 April 2015 Edition 3 ...

Page 2: ... editorial errors or omissions contained herein Links to third party websites take you outside the HP website HP has no control over and is not responsible for information outside HP com Confidential computer software Valid license from HP required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for...

Page 3: ...ils for the 2U power unit 23 Installing rack rails for the 1U battery pack 26 Installing rack rails for the 3U battery pack 29 Installing battery packs 33 Powering down the UPS 33 Installing the 1U battery pack 33 Installing the 3U battery pack 39 Installing the power unit 47 Installing the R12000DF power unit 47 Installing the R18000DF power unit 52 Connecting the UPS to utility power 56 Connecti...

Page 4: ...and storage guidelines 80 Battery replacement procedure 81 Replacing the 1U battery pack 83 Replacing the 3U battery pack 84 Replacing the Management Module card 85 Replacing the power module 85 Replacing the 1U power unit 86 Replacing the 2U power unit 87 Troubleshooting 89 LED and audible alarm troubleshooting 89 Alarm descriptions and SNMP trap codes 90 General alarm condition 92 UPS does not s...

Page 5: ...6 UPS spare parts list 116 R12000DF UPS spare parts list 116 R18000DF UPS spare parts list 116 Hardware options 117 Electrostatic discharge 118 Preventing electrostatic discharge 118 Grounding methods to prevent electrostatic discharge 118 Regulatory information 119 Safety and regulatory compliance 119 Turkey RoHS material content declaration 119 Ukraine RoHS material content declaration 119 Warra...

Page 6: ...nagement features Built in location awareness of components Emergency shutdown control through a REPO port Firmware that is service upgradeable through a standard DB 9 serial communication port Backed by worldwide agency approvals To benefit from product enhancements update to the latest versions of UPS firmware and software To download the UPS firmware and software see the HP website http www hp ...

Page 7: ...eports detailed information to the Management Module web interface where the information is graphically displayed Many commands and functions can be customized from the interface Customizable setup options in the UPS Service Menu can also be accessed using the Management Module card The Management Module is designed specifically for the DirectFlow UPS It is not intended for installation in other U...

Page 8: ...es to be switched off from a remote location To use this feature the REPO port must be connected to a remote normally open switch not supplied The REPO switch is used in conjunction with a main disconnect device that removes the AC source from the input of the power unit When the switch is closed The REPO feature immediately powers down protected devices and does not utilize an orderly shutdown pr...

Page 9: ... 5 Up arrow Press to scroll up through the menu structure 6 Down arrow Press to scroll down through the menu structure 7 Off ESC Clear fault button In AC mode press the button for 3 seconds to transfer the UPS to Bypass mode in Battery mode press for 3 seconds to shut down the UPS output During menu selection press the button to go back to the previous menu During a UPS fault press the button for ...

Page 10: ... REPO port 3 DB 9 serial port for flashing UPS firmware 4 DB 15 port for a CAN Bus cable for battery pack communication 5 Power cable for connection to the battery pack 6 Input output power module connection 7 Input output power module connection Power unit rear panel with components ...

Page 11: ...Power Module connection and cables Power unit rear panel with Management Module card Item Description 1 RJ 45 for network or Ethernet communications 2 DB 9 serial port for configuration and flashing card firmware 3 Power LED 4 Health Alert LED HP R18000 DirectFlow UPS The components in the following sections are found in the HP R18000 DirectFlow UPS ...

Page 12: ... Up arrow Press to scroll up through the menu structure 6 Down arrow Press to scroll down through the menu structure 7 Off ESC Clear fault button In AC mode press the button for 3 seconds to transfer the UPS to Bypass mode in Battery mode press for 3 seconds to power down the UPS output During menu selection press the button to go back to the previous menu During a UPS fault press the button for 3...

Page 13: ... REPO port 3 DB 9 serial port for flashing UPS firmware 4 DB 15 port for a CAN Bus cable for battery pack communication 5 Power cable for connection to the battery pack 6 Input output power module connection 7 Input output power module connection Power unit rear panel with components ...

Page 14: ...ule connection and cables Power unit rear panel with Management Module card Item Description 1 Power LED 2 Health Alert LED 3 DB 9 serial port for configuration and flashing card firmware 4 RJ 45 for network or Ethernet communications 1U battery pack rear panel Item Description 1 Connection for a DC to DC power cable to the power unit 2 Circuit breaker switch ...

Page 15: ...on 4 Circuit breaker switch Power unit and battery pack configurations The DirectFlow UPS can be configured in the following ways DirectFlow power unit without any battery packs The power unit can work as a standalone line conditioner or active filter that mitigates harmonics and power factor for the input AC line that supplies utility or generator power To set the power unit active current correc...

Page 16: ...attery Pack DirectFlow power unit with two battery packs in series The battery packs must be the same rack unit height and battery type for instance the power unit could connect to a 3U lead acid battery pack connected in series to a 3U lead acid battery pack ...

Page 17: ...Overview 17 o Two 3U DirectFlow Battery Packs o Two 1U DirectFlow Battery Packs ...

Page 18: ...the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling 12 kg 26 5 lb This symbol indicates that the 1U DirectFlow Battery Pack exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational heal...

Page 19: ...ompliance Information for Server Storage Power Networking and Rack Products on the HP website http www hp com support Safety Compliance EnterpriseProducts Preparing to install the hardware To prepare for the hardware installation 1 Ensure the necessary tools and materials on page 19 are available 2 Select a site 3 Ready the equipment for installation in the rack Tools and materials The following t...

Page 20: ...an unshared grounding conductor that is suitably rated for the specific UPS as stated in UPS input specifications on page 114 Readying the equipment 1 Check the battery recharge date specified on the label that is affixed to the shipping carton IMPORTANT Do not use the battery if the recharge date has passed If the date on the battery recharge date label has passed without the battery being rechar...

Page 21: ...Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason IMPORTANT Mounting hardware for square and round holed racks is included in the battery pack kit To install the mounting rails for the 1U DirectFlow Battery Pack 1 Loosen the wing nuts or hex nuts and then extend the brackets to the desired length For rack shipping or relocatio...

Page 22: ...the rack 4 Do one of the following o For a stationary rack installation install the screws through the mounting rail into the cage nuts or clip nuts CAUTION When shipping or relocating a rack with installed components always use the shipping bracket to secure the unit ...

Page 23: ...eight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason IMPORTANT If preparing the rails for integrated shipping follow the same instructions as ...

Page 24: ...Installation 24 1 Loosen the wing nuts or hex nuts and then extend the brackets to the desired length 2 Insert screws through the rack into the mounting rail and the front of each mounting bracket ...

Page 25: ...Installation 25 3 Install cage nuts or clip nuts into the rear of the rack 4 Insert screws through the mounting rail into the cage nuts or clip nuts ...

Page 26: ...NG To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more ...

Page 27: ...all the mounting rails for the 1U DirectFlow Battery Pack 1 Loosen the wing nuts or hex nuts and then extend the brackets to the desired length For rack shipping or relocation ensure hex nuts are used in the rail supports 2 Install the screws through the rack into the mounting rail and the front of each mounting bracket ...

Page 28: ...the rack 4 Do one of the following o For a stationary rack installation install the screws through the mounting rail into the cage nuts or clip nuts CAUTION When shipping or relocating a rack with installed components always use the shipping bracket to secure the unit ...

Page 29: ...ck rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason IMPORTANT Mounting hardware for square and round holed racks is included in the battery pack kit To inst...

Page 30: ...Installation 30 For rack shipping or relocation ensure hex nuts are used in the rail supports 2 Install screws through the rack into the mounting rail and the front of each mounting bracket ...

Page 31: ... the rack 4 Do one of the following o For stationary rack installation install the screws through the mounting rail into the cage nuts or clip nuts CAUTION When shipping or relocating a rack with installed components always use the shipping bracket to secure the unit ...

Page 32: ...Installation 32 o For rack relocation or shipping install the shipping brackets at the rear of each rail 5 Tighten the wing nuts or hex nuts ...

Page 33: ...lling any battery packs see Powering down the UPS on page 33 Powering down the UPS To power down an existing UPS configuration that includes battery packs see Powering down the UPS and battery packs on page 80 To power down the UPS 1 Power down all load devices 2 Press the ESC button for 3 seconds and then press the Enter button to place the UPS in Bypass mode 3 Disconnect the power unit from util...

Page 34: ... chassis on the mounting rails For shipping or relocating a populated rack secure the rear of the chassis to the rails by mating the chassis slots to the shipping bracket tabs 5 Attach the chassis to the rack using the supplied screws To complete the installation see the following instructions 1 Installing the lithium ion batteries on page 35 2 Attaching the 1U battery pack front bezel on page 35 ...

Page 35: ...ching the 1U battery pack front bezel Connecting the 1U battery pack to the 1U power unit IMPORTANT Use only the Phillips 6 32 375 screws provided in the kit to secure the connection The UPS does not recognize the battery pack if the screws are not tightened ...

Page 36: ...ttery pack and then secure the cable with the Phillips 6 32 375 screws 3 Connect the CAN bus communication cable from the DB 15 connector on the power unit to the DB 15 connector on the battery pack 4 Switch the circuit breaker on the battery pack right to the On position To install a second battery pack that is the same battery type and rack U height 1 Verify that the circuit breaker on the batte...

Page 37: ...ion required for connecting battery packs the cable can be ordered on the HP website http www hp com go rackandpower HP part number AF497A Connecting the 1U battery pack to the 2U power unit IMPORTANT Use only the Phillips 6 32 375 screws provided in the kit to secure the connection The UPS does not recognize the battery pack if the screws are not tightened To connect the battery pack to the power...

Page 38: ...e DB 15 connector on the battery pack 4 Switch the circuit breaker on the battery pack right to the On position To install a second battery pack that is the same battery type and rack U height 1 Verify that the circuit breaker on the battery pack is in the left Off position 2 Connect the DC to DC power cable from the first battery pack connector to the second battery pack connector Up to two packs...

Page 39: ... through good maintenance practices see Battery care and storage guidelines on page 80 Installing the 3U battery pack Before installing the unit review and adhere to all warnings provided in Precautions on page 18 WARNING To reduce the risk of personal injury or equipment damage due to weight considerations first load the empty battery pack chassis into the rack and then install the battery module...

Page 40: ...sis slots to the shipping bracket tabs 6 Attach the chassis to the rack using the supplied screws To complete the installation see the following instructions 1 Removing the 3U battery bracket on page 41 2 Installing the lead acid batteries on page 41 3 Replacing the 3U battery bracket on page 42 4 Attaching the 3U front bezel on page 42 5 Connecting the 3U battery pack to the 1U power unit on page...

Page 41: ... the 3U battery bracket Installing the lead acid batteries WARNING To prevent personal injury prepare the area and observe all materials handling procedures when transporting a battery module Battery modules weigh 20 kg 44 lb ...

Page 42: ... Attaching the 3U front bezel Connecting the 3U battery pack to the 1U power unit IMPORTANT Use only the Phillips 6 32 375 screws provided in the kit to secure the connection The UPS does not recognize the battery pack if the screws are not tightened ...

Page 43: ...3 To connect the battery pack to the UPS from the rear panels 1 Switch the circuit breaker on the battery pack left to the Off position 2 Connect the power cable on the UPS to the power connector on the battery pack ...

Page 44: ...To install a second battery pack that is the same battery type and rack U height 1 Verify that the circuit breaker on the battery pack is in the left Off position 2 Connect the DC to DC power cable from the first battery pack connector to the second battery pack connector Up to two packs can be connected to the UPS 3 Connect the CAN bus communication cable from the first battery pack to the second...

Page 45: ...rt number AF497A Connecting the 3U battery pack to the 2U power unit IMPORTANT Use only the Phillips 6 32 375 screws provided in the kit to secure the connection The UPS does not recognize the battery pack if the screws are not tightened To connect the battery pack to the UPS from the rear panels 1 Switch the circuit breaker on the battery pack left to the Off position 2 Connect the power cable on...

Page 46: ...To install a second battery pack that is the same battery type and rack U height 1 Verify that the circuit breaker on the battery pack is in the left Off position 2 Connect the DC to DC power cable from the first battery pack connector to the second battery pack connector Up to two packs can be connected to the UPS 3 Connect the CAN bus communication cable from the first battery pack to the second...

Page 47: ...ugh good maintenance practices see Battery care and storage guidelines on page 80 Installing the power unit The power unit can be installed with either an R12000DF or an R18000DF configuration Installing the R12000DF power unit Before installing the unit review and adhere to all warnings provided in Precautions on page 18 To install the power unit in the rack 1 Install the mounting rails CAUTION W...

Page 48: ...l the mounting ears on the chassis using the screws provided 4 With one person on each side lift the chassis to rail level and slide the chassis on the mounting rails 5 Attach the chassis to the rack using the supplied screws ...

Page 49: ...ORTANT The remote switch must be in the Off open position to enable power to the output receptacles Separate wire pairs should be attached to a single normally open contact in a parallel connection HP recommends these practices Choose different colors for the positive and negative wires Use stranded non shielded wire AWG 22 18 or the equivalent Wire the connector block before powering up the power...

Page 50: ...ns port To flash the UPS firmware or to communicate with another device connect a computer interface cable between the power unit serial communications port and the serial port on a host computer or device Installing the R12000DF power module When configuring a 1U power unit and the HP DirectFlow Input Output Power Module with a 1U battery pack install the power unit and the power module above the...

Page 51: ...Installation 51 To install the power module in the power unit 1 Connect the power module and then tighten the screws 2 Install the hold down bracket and then tighten the screws ...

Page 52: ... to all warnings provided in Precautions on page 18 To install the power unit in the rack 1 Install the mounting rails CAUTION When shipping or relocating a rack with installed components always use the shipping bracket to secure the unit For shipping or relocation attach the shipping brackets at the rear of each rail 2 With one person on each side of the carton lift the chassis and lower it to th...

Page 53: ...the chassis to rail level and slide the chassis on the mounting rails For shipping or relocation secure the rear of the power unit to the rails using the shipping brackets Be sure that each shipping bracket overlaps the corresponding tab on the power unit chassis 5 Attach the chassis to the rack using the supplied screws ...

Page 54: ...ORTANT The remote switch must be in the Off open position to enable power to the output receptacles Separate wire pairs should be attached to a single normally open contact in a parallel connection HP recommends these practices Choose different colors for the positive and negative wires Use stranded non shielded wire AWG 22 18 or the equivalent Wire the connector block before powering up the power...

Page 55: ... tie wrap blocks after installing the power unit in the rack Connecting the R18000DF serial communications port To flash the UPS firmware or to communicate with another device connect a computer interface cable between the power unit serial communications port and the serial port on a host computer or device ...

Page 56: ...rectFlow Input Output Power Module in the power unit 1 Connect the power module and then tighten the screws 2 Ensure that the switch is in the normal down position Before connecting any devices to the UPS see Connecting devices on page 57 Connecting the UPS to utility power ...

Page 57: ... the selected output voltage to determine the VA The load devices are linear PFC loads After verification connect the device power cords to the UPS output receptacles Starting power to the load Start power to the load by placing the UPS in AC mode IMPORTANT AC power must be available the first time the UPS is started Continuing the installation of components HP DirectFlow Battery Packs and the HP ...

Page 58: ...rd to the web interface see Accessing the Management Module on page 63 For more information about accessing signing in and configuring the web interface software see the HP DirectFlow UPS Management Module User Guide on the HP website http www hp com support DFUPS_MM_UG_en Installing the Management Module card in the 1U power unit IMPORTANT It is not necessary to power down the UPS before installi...

Page 59: ...uminated solid green Connecting the serial communications cable in the 1U power unit Connect the serial port to configure or flash Management Module card firmware or to communicate to another local device For the initial setup of the HP UPS DirectFlow Management Module web interface access to the management module card use a local host computer or device connected to the serial communication port ...

Page 60: ...te access to the Management Module card and to view information about the DirectFlow UPS To access the Management Module web interface see Accessing the Management Module on page 63 Installing the Management Module card in the 2U power unit IMPORTANT It is not necessary to power down the UPS before installing the Management Module card To install the card in the UPS 1 Remove the two screws securin...

Page 61: ...uminated solid green Connecting the serial communications cable in the 2U power unit Connect the serial port to configure or flash Management Module card firmware or to communicate to another local device For the initial setup of the HP UPS DirectFlow Management Module web interface access to the management module card use a local host computer or device connected to the serial communication port ...

Page 62: ...uter can be used to log in to the Management Module web interface for remote access to the Management Module card and to view information about the DirectFlow UPS To access the Management Module web interface see Accessing the Management Module on page 63 Checking the Health Alert LED If the Health Alert LED illuminates red or flashes red see Troubleshooting on page 89 for more information ...

Page 63: ...ST see POST on page 64 3 Record the IPv4 or IPv6 address for the Management Module card from the POST 4 At the prompt press any key within 5 seconds to access and configure the Management Module Service Menu on page 65 or Launch a telnet session to access and configure the Service Menu For more information see Launching a telnet session on page 64 To prepare for remote access 1 Access the Service ...

Page 64: ...r is detected in the boot process the Health Alert LED illuminates or flashes To correct the error see Updating the UPS firmware on page 78 or Troubleshooting on page 89 To access a list of commands open Help Enter info or vers to display information such as IP address model and serial number and version numbers for specific firmware Launching a telnet session To launch a telnet session to access ...

Page 65: ...figuration Opens the Module Configuration submenu on page 65 2 Exit Exits the Service Menu and resets the Management Module card Module Configuration submenu The Module Configuration submenu opens when Module Configuration is selected from the terminal emulation Service Menu or when the telnet session is launched to access the Management Module card Option number Submenu Description 1 System Infor...

Page 66: ... 3 Remote Management Displays the Remote Management submenu to change remote settings 4 UPS Management Displays the UPS Management submenu 0 Previous Menu Returns to the previous menu User Accounts submenu Option number Submenu Description 1 5 Entry Change an entry for user login names passwords or administrator privileges 0 Previous Menu Returns to the previous menu Network submenu Option number ...

Page 67: ... Enables you to enter or change the IP address of the secondary NTP server 3 GMT Offset time zone Enables you to select the time zone from the table provided 4 Update Frequency 1 24 hours Enables you to enter the number of hours that should pass between each date and time update 5 NTP Client Enables you to enable or disable the NTP client 6 Accept Changes Enables you to save all changes 0 Previous...

Page 68: ...u Returns to the previous menu SNMP submenu Option number Submenu Description 1 SNMP Managers NMS Enables you to select an entry to configure the SNMP managers computers that use the HP Power MIB to request information from the management module 2 SNMP Traps Enables you to select an entry to configure the SNMP traps receiver 0 Previous Menu Returns to the previous menu SNMP Managers NMS submenu Op...

Page 69: ...the mail server IP address 2 Sender Email Enables you to enter or change the email address that messages are marked as being sent from 0 Previous Menu Returns to the previous menu Email Recipient submenu Option number Submenu Description 1 Receiver Email Enables you to enter or change an email address that should receive email alert notifications 2 Enable Disable Email Generation Enables or disabl...

Page 70: ...ly using the web interface You can configure other settings using this utility in conjunction with a terminal emulation program The IP address assigned to the Management Module card must be fixed If the IP address changes The UPS loses communication with the Management Module web interface You can lose track of the Management Module card URL To configure the Management Module network parameters 1 ...

Page 71: ... see Web interface requirements on page 71 Web interface requirements The following table lists the minimum requirements necessary to operate the web interface OS running Windows Browser Browser version Windows XP Internet Explorer 8 Windows Server 2003 Internet Explorer 8 Windows Vista Internet Explorer 8 Windows Server 2008 Internet Explorer 8 Windows 7 Internet Explorer 8 Windows 7 Internet Exp...

Page 72: ...e HP website http www hp com support DFUPS_MM_UG_en The web interface graphically displays various measurements and warning and alarm messages from the Management Module card Also system values and power fail settings can be configured through the web interface and sent to the Management Module card Configuring the power unit Configure the power unit for options such as utility and generator power...

Page 73: ...Setting VOUT_SET 480V Y Output voltage setting of wiring type I O Module AF486A 480V NEMAL22 Input output power module type Battery Status VBAT xxxV xxx Boost Battery voltage Charge Inhibit Inhibit charging batteries BP LA_3U 2 Battery pack type Service Life Time xxxxxDAYS xxHOURS Period that UPS has already operated Event Log xx DD MM YYYY HH MM Alarm 1 Date time and type of a current alarm Measu...

Page 74: ... button Start up Delay Random Random startup delay xxxxxms Timed startup delay Recovery Delay Random Random recovery delay xxxxxms Timed recovery delay Delay Charge None No delay for charging batteries xxxxxs Timed delay for charging batteries Function Of Machine UPS Unit functions with battery backup ACC Only Unit functions as an active current conditioner without battery backup Load Level For AC...

Page 75: ...ources A higher charge power level like 1100 W or 550 W can be set for utility input and a lower charge level 190 W or 0 W can be set for generator input to reserve AC power for loads while running on generator input By default the power unit uses a built in algorithm to determine when to switch battery charge power levels For instance when there is a power outage the UPS transfers from AC mode to...

Page 76: ... Management Module to receive generator commands see the HP DirectFlow UPS Management Module User Guide Changing the language To change the display language on the power unit 1 Scroll through the main menu and select Settings 2 Select Language 3 Press the Up or Down arrow to scroll to the language 4 Press the Enter button to save the change Working with UPS modes of operation The UPS modes of oper...

Page 77: ...off from Battery mode press the Off button for 3 seconds Bypass mode The UPS automatically enters Bypass mode when one of the following conditions occurs Extended overload Over temperature Output short Hardware failure In Bypass mode utility power continues to be passively filtered by the UPS To troubleshoot operating problems or conditions that might transfer the UPS into Bypass mode see Troubles...

Page 78: ...ort For more information see either Connecting the R12000DF serial communications port on page 50 or Connecting the R18000DF serial communications port on page 55 3 Launch the utility 4 Click Upgrade Now If you receive an error verify the UPS is in Bypass mode During upgrade the utility o Verifies communication between the power unit and host computer or device o Sets the UPS in Bypass mode for th...

Page 79: ...ery start and the UPS assumes the load If the On button is pressed and a REPO is detected the battery start is inhibited and the UPS is not able to assume the load The electronics module fan spins and the UPS fault LED and an audible alarm is active as long as the On button is held To power down the entire network in the event of an emergency the REPO ports of multiple power units can be connected...

Page 80: ...r Networking and Rack Products on the HP website http www hp com support Safety Compliance EnterpriseProducts In addition follow the safety precautions that are specific to this device Replace all battery modules at the same time with the same type of batteries originally installed in the battery pack Battery care and storage guidelines HP recommends the following care and storage practices Keep t...

Page 81: ...lithium ion batteries Factors that affect battery service life include operating temperature the depth and frequency of battery discharges and charging control Battery performance also slightly degrades later in the battery service life Replacing lead acid battery modules All four 3U battery modules must be replaced at the same time To remove the batteries from the battery pack 1 Remove the front ...

Page 82: ...RTANT Charge the lead acid batteries for at least 24 hours before supplying backup power to devices The batteries charge to 80 percent capacity within 3 hours 100 percent capacity within 24 hours Replacing lithium ion battery modules To remove the batteries from the battery pack 1 Remove the front bezel ...

Page 83: ...onal or domestic regulations For more information see the special handling instructions that are required for returning the lithium ion battery modules that were provided in the spare lithium ion battery module spare kit Replacing the 1U battery pack To remove the 1U battery pack 1 Power down the UPS and battery packs For more information see Powering down the UPS and battery packs on page 80 Do n...

Page 84: ...acks on page 33 Replacing the 3U battery pack To remove the 3U battery pack 1 Power down the UPS and battery packs For more information see Powering down the UPS and battery packs on page 80 Do not remove the battery pack when the UPS is in Battery mode 2 Disconnect all cabling 3 Remove the lead acid battery modules from the battery pack For more information see Replacing lead acid battery modules...

Page 85: ... 33 Replacing the Management Module card To remove the Management Module card slide the card out of the option slot in the power unit To replace the Management Module card see Installing the Management Module card on page 57 Replacing the power module To remove the power module from the power unit 1 Power down the UPS and any battery packs For more information see Powering down the UPS and battery...

Page 86: ...dule on page 50 To replace the R18000DF power module see Installing the R18000DF power module on page 56 Replacing the 1U power unit To remove the power unit 1 Power down the UPS and any battery packs For more information see Powering down the UPS and battery packs on page 80 2 Remove the Input Output Power Module For more information see Replacing the power module on page 85 3 Disconnect all cabl...

Page 87: ... slide the module out To replace the power module see Installing the R12000DF power unit on page 47 IMPORTANT Replacing the power unit might require power management software to be restarted or reconfigured Replacing the 2U power unit To remove the power unit 1 Power down the UPS and any battery packs For more information see Powering down the UPS and battery packs on page 80 ...

Page 88: ...ck Tighten the screws slightly to secure the power module to the battery pack 3 Disconnect all cables attached to the power unit connectors 4 Remove the front bezel from the power unit 5 Remove the screws securing the power unit disengage any shipping brackets from the rear of the power unit and then slide the module out To replace the power module see Installing the R18000DF power unit on page 52...

Page 89: ... are accompanied by LED behavior on the power unit front panel LED LED status Alarm type UPS fault LED Solid red light indicates a UPS fault Long buzzer 5 sec Bypass mode LED Solid green light indicates the UPS is in Bypass mode none Battery mode LED Solid yellow light indicates the UPS is in Battery mode Flashing yellow light indicates low battery condition Short buzzer 1 sec upon entering Batter...

Page 90: ...ack charger temperature exceeded the limit Critical 10 Over temperature 8 The 1U battery pack MOSFET switches temperature exceeded the limit Critical 11 Over temperature 9 The 1U battery pack cell temperature exceeded the limit during discharging Critical 12 DC bus high low The DC bus voltage is less than or greater than the valid temperature Critical 13 Soft start fault The DC bus voltage cannot ...

Page 91: ... the battery pack is not connected Warning 40 BP disconnected The DC power cable is missing or the battery pack breaker is not in the on position Warning 41 BP comm loss The communication between the battery pack and the power unit is lost Warning 42 Internal comm loss The power unit MCU lost communication with the power unit DSP Warning 43 On manual bypass Turn the switch on the back of the power...

Page 92: ... pack and 5 minutes for two battery packs Critical 65 2BPs not compatible The firmware versions inside two battery packs are not compatible with each other Warning 66 BM into deep sleep The battery module inside the 1U battery pack is in deep sleep mode to prevent being deeply discharged In this condition the 1U battery pack cannot support the load Warning 67 Charger start fault The UPS starts the...

Page 93: ... manual bypass switch is in the normal position 3 The input voltage is within normal voltage range Wiring condition Action Contact a qualified electrician to verify the following The line wires are not reversed in the wall outlet A neutral wire connection exists Utility power condition Possible cause The input voltage is not within 10 or 15 percent of nominal voltage The UPS is receiving utility p...

Page 94: ...00DF REPO port on page 54 UPS is in Bypass mode Possible cause The equipment transferred to bypass utility power Battery mode on page 77 is not available and the equipment is not protected however the utility power continues to be passively filtered by the power unit Action Check the UPS Event Log or the Management Module web interface for one of the following alarms Extended overload Over tempera...

Page 95: ...rvice representative Low battery shutdown Possible cause An ungraceful shutdown of any attached servers occurs when the UPS is in a low battery condition Action 1 Verify that the power management software is not delaying the shutdown of attached servers when the UPS is in a low battery condition 2 Allow the UPS batteries to charge for 24 hours Deep Sleep mode To prevent battery modules from discha...

Page 96: ...p Mode Keep at Deep Sleep mode Keep at Deep Sleep mode Keep at Deep Sleep mode The UPS clears Enter Deep Sleep Mode Wake up Keep at Deep Sleep mode until the handle of the battery module is pressed and the low voltage battery module is replaced Wake up Reset the power on the power module to avoid dropping loads during troubleshooting 1 Set the power module to Bypass mode 2 Disconnect the power mod...

Page 97: ...Troubleshooting 97 UPS alarm code decision flowcharts The following decision flowcharts can assist with troubleshooting and diagnosing UPS issues ...

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Page 112: ...00DF specifications Parameter Value Height 4 25 cm 1 7 in Depth 67 7 cm 26 7 in Total depth 67 7 cm 26 7 in Width 48 26 cm 19 0 in Weight 16 kg 35 2 lb Ambient operation 10 C 35 C 50 F 95 F 2U R18000DF specifications Parameter Value Height 8 6 cm 3 386 in Depth 67 7 cm 26 654 in Total depth 92 2 cm 36 299 in Width 48 26 cm 19 000 in Weight 20 87 kg 46 lb REPO port specifications The REPO port meet...

Page 113: ...ve regulated lead acid batteries Weight 20 kg 44 lb Backup life 1 minute of backup support for a 3 year minimum float service life at 30 C 86 F 40 seconds of backup support after a 3 year minimum float service life at 30 C 86 F Voltage Battery string voltage of 108 V Charging Complete charge in no more than 24 hours partial charge in approximately 3 hours to reach 80 percent capacity at default no...

Page 114: ...7 min 18 min 415 kVA 12 kVA 4 30 min 13 min 415 kVA 13 5 kVA 4 min 11 min 415 kVA 15 kVA 2 30 min 10 min 415 kVA 18 kVA 2 min 7 30 min Lithium ion battery runtime Power Runtime with one battery pack Runtime with two battery packs 415 VAC 3 75 kVA 9 30 min 20 min 415 VAC 7 5 kVA 4 30 min 10 min 415 VAC 11 kVA 2 30 min 6 30 min 415 VAC 12 kVA 1 30 min 6 min 415 VAC 15 kVA 1 min 5 min UPS input speci...

Page 115: ...o the 400 V setting use the UPS menu options on page 73 Configuration setting Available nominal output voltage 380 VAC 380 VAC 400 VAC 400 VAC 415 VAC 415 VAC 480 VAC 480 VAC Output tolerance specifications Source of power Regulation Utility power nominal range 15 to 10 of nominal output voltage rating within the guidelines of the Computer Business Equipment Manufacturers Association Battery power...

Page 116: ...F UPS spare parts list Spare kit number Description 708042 001 SPS PU R18KVA UPS 480 415 400V 2U WW 708043 001 SPS DF UPS BAT PACK 1U LiIon WW 750796 001 SPS DF UPS BATMOD SET 4 1U LiIon WW 708044 001 SPS DirectFlow UPS BAT PACK 3U VRLA WW 730376 001 SPS BAT MODULE DirectFlow UPS 3U VRLA WW 709383 001 SPS 32A 400V IL R18000DF IEC309 I O Mod 709384 001 SPS 30A 400V NA R18000DF IEC309 I O Mod 1 1 70...

Page 117: ...Spares 117 Hardware options For information on the supported hardware options see the HP website http www hp com go rackandpower ...

Page 118: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 119: ...p www hp com support Safety Compliance EnterpriseProducts Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networ...

Page 120: ...number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls ...

Page 121: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 122: ...l erasable programmable read only memory FCC Federal Communications Commission GMT Greenwich mean time HTTPS hypertext transfer protocol secure sockets IPv4 Internet Protocol version 4 IPv6 Internet Protocol version 6 MIB management information base NTP network time protocol OCP over current protection OVP over voltage protection ...

Page 123: ...Acronyms and abbreviations 123 PFC power factor corrected POST Power On Self Test REPO remote emergency power off THD total harmonic distortion UPS uninterruptible power system ...

Page 124: ...C cables 35 42 45 50 56 59 60 61 62 Canadian notice 119 charging batteries 47 circuit breakers location 10 13 15 circuit breakers specifications 115 circuit breakers switching off 35 42 45 85 circuit breakers switching on 35 42 45 50 56 class A equipment 18 class B equipment 18 communications port connecting 50 55 59 61 components identification 8 11 configuration 15 18 63 70 72 connecting devices...

Page 125: ...navigating the Service Menu 64 network cable connecting 60 62 Network submenu 66 nominal voltage configuring 73 115 O Off ESC Clear Fault button 9 12 73 On Enter button 9 12 73 operations UPS 73 optional items 117 options 73 output feature specifications 115 output specifications 115 output tolerance specifications 115 overload condition 94 overview UPS 6 P phone numbers 120 physical specification...

Page 126: ...m configuration settings 73 T Taiwan battery recycling notice 119 technical support 120 telephone numbers 120 telnet session 64 temperature ranges environmental 112 terminal emulation program 63 testing LEDs 73 tools 19 troubleshooting 89 U unpacking the components 20 updating the firmware 78 UPS does not start 93 UPS fault LED 9 12 89 UPS firmware updating 78 UPS is on battery 95 UPS operations 7...

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