Troubleshooting 51
o
SYS:SYSTEM\ABEND.LOG
o
SYS:ETC\CPQLOG.LOG
o
SYS:SYSTEM\CONFIG.TXT
o
SYS:SYSTEM\SURVEY.TXT
•
Current patch level
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
•
Installed system software versions (TCP/IP, VP/Ix)
•
Process status at time of failure, if possible
•
Printouts or electronic copies (to e-mail to a support technician) of:
o
Output of
/etc/hwconfig
command
o
Output of
/usr/bin/swconfig
command
o
Output of
/etc/ifconfig
command
o
/etc/conf/cf.d/sdevice
o
/etc/inittab
o
/etc/conf/cf.d/stune
o
/etc/conf/cf.d/config.h
o
/etc/conf/cf.d/sdevice
o
/var/adm/messages (if PANIC messages are displayed)
•
If HP drivers are installed:
o
Version of the EFS used
o
List of drivers from the EFS
•
If management agents are installed, version number of the agents
•
System dumps, if they can be obtained (in case of panics)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
•
Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
o
IBMLAN.INI
o
PROTOCOL.INI