Troubleshooting 47
2.
Be sure the correct network driver is installed for the controller and that the driver file is not
corrupted. Reinstall the driver.
3.
Be sure no loose connections (on page
17
) exist.
4.
Be sure the network cable is working by replacing it with a known functional cable.
5.
Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.
6.
Be sure the network controller is not damaged.
7.
Run Insight Diagnostics ("
HP Insight Diagnostics
" on page
16
) and replace failed components as
indicated.
Network controller stopped working when an expansion board was added
Action
:
1.
Be sure no loose connections (on page
17
) exist.
2.
Be sure the server and operating system support the controller. Refer to the server and operating
system documentation.
3.
Be sure the new expansion board has not changed the server configuration, requiring reinstallation
of the network driver.
a.
Uninstall the network controller driver for the malfunctioning controller in the operating system.
b.
Restart the server, run BIOS Setup Utility, and be sure the server recognizes the controller and
resources are available for the controller.
c.
Restart the server, and then reinstall the network driver.
4.
Refer to the operating system documentation to be sure the correct drivers are installed.
5.
Refer to the operating system documentation to be sure that the driver parameters match the
configuration of the network controller.