Troubleshooting 50
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lspci -v
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uname -a
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cat /proc/meminfo
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cat /proc/cpuinfo
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rpm -ga
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dmesg
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lsmod
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ps -ef
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ifconfig -a
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chkconfig -list
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mount
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Contents of the following files:
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/var/log/messages
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/etc/modules.conf or etc/conf.modules
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/etc/lilo.conf or /etc/grub.conf
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/etc/fstab
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If HP drivers are installed:
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Version of the PSP used
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List of drivers from the PSP (/var/log/hppldu.log)
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A list of each third-party hardware component installed, with the firmware revisions
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A list of each third-party software component installed, with the versions
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A detailed description of the problem and any associated error messages
Novell NetWare operating systems
Collect the following information:
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Whether the operating system was factory installed
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Operating system version number
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Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
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A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
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A list of any SET parameters that are different from the NetWare default settings
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A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
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If HP drivers are installed:
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Version of the PSP used
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List of drivers from the PSP
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Printouts or electronic copies (to e-mail to a support technician) of:
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SYS:SYSTEM\SYS$LOG.ERR