Contents 4
Symptom information ..................................................................................................................... 20
Diagnostic steps ............................................................................................................................ 20
Hardware problems................................................................................................................................. 31
Hardware problems....................................................................................................................... 31
Contacting HP............................................................................................................................... 48
Software tools and solutions ..................................................................................................................... 53
Introduction to software problems .................................................................................................... 53
Firmware maintenance ................................................................................................................... 56
Battery replacement .................................................................................................................... 58
Regulatory compliance notices ..................................................................................................... 60
Regulatory compliance identification numbers ............................................................................................. 60
Federal Communications Commission notice............................................................................................... 60
FCC rating label............................................................................................................................ 60
Class A equipment......................................................................................................................... 60
Class B equipment ......................................................................................................................... 60
Declaration of conformity for products marked with the FCC logo, United States only....................................... 61
Modifications.......................................................................................................................................... 61
Cables................................................................................................................................................... 61
Canadian notice (Avis Canadien).............................................................................................................. 62
European Union regulatory notice ............................................................................................................. 62
Disposal of waste equipment by users in private households in the European Union......................................... 62
Japanese notice ...................................................................................................................................... 63
BSMI notice ............................................................................................................................................ 63
Korean notice ......................................................................................................................................... 63
Chinese notice ........................................................................................................................................ 64
Laser compliance .................................................................................................................................... 64
Battery replacement notice........................................................................................................................ 64
Taiwan battery recycling notice................................................................................................................. 65
Power cord statement for Japan................................................................................................................. 65
Acoustics statement for Germany (Geräuschemission) .................................................................................. 65
Electrostatic discharge................................................................................................................. 66
Preventing electrostatic discharge .............................................................................................................. 66
Grounding methods to prevent electrostatic discharge.................................................................................. 66
Technical support........................................................................................................................ 67
Before you contact HP.............................................................................................................................. 67
HP contact information............................................................................................................................. 67
Customer Self Repair ............................................................................................................................... 67
Acronyms and abbreviations........................................................................................................ 75
Index......................................................................................................................................... 79