Troubleshooting 48
Contacting HP
Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT:
Collect the appropriate server information ("
Server information you need
" on
page
48
) and operating system information ("
Operating system information you need
" on
page
49
) before contacting HP for support.
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
(
http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www.hp.com/hps
).
•
In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html
).
Server information you need
Before contacting HP, collect the following:
•
All information from any troubleshooting efforts to this point.
•
A printed copy of the system and operating environment information and a copy of any historical
data that might be relevant. If possible, obtain an electronic copy of this information to send by e-
mail to a support specialist. To collect this information, run the Survey Utility (if available) and refer
to the server documentation.
•
A list of the system components:
o
Product, model, and serial number
o
Hardware configuration
o
Add-on boards
o
Monitor
o
Connected peripherals such as tape drives
•
A list of all third-party hardware and software:
o
Complete product name and model
o
Complete company name
o
Product version
o
Driver version