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Troubleshooting 115

Troubleshooting

Troubleshooting resources

The

HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,

and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

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The

HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server

blades. To view the guide, select a language:

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Summary of Contents for ProLiant DL160 Gen9

Page 1: ...r the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 775786 003 March 2015 Edition 3 ...

Page 2: ...iable for technical or editorial errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft Windows and Windows Server are U S registered trademarks of the Microsoft group of companies microSD is a trademark or a registered trademark of SD 3C in the United States other countries or both Red Hat is a registered trademark of Red ...

Page 3: ... Remove the server from the rack 20 Remove the security bezel optional 21 Remove the access panel 21 Install the access panel 22 Remove the PCI riser cage 23 Install the PCI riser cage 24 Setup 26 Optional services 26 Optimum environment 26 Space and airflow requirements 26 Temperature requirements 27 Power requirements 28 Electrical grounding requirements 28 Server warnings and cautions 28 Rack w...

Page 4: ...63 Secondary PCIe x16 riser option 68 FlexibleLOM option 69 Expansion board options 72 M 2 SSD enablement option 74 Front USB 3 0 option 77 Redundant power supply option 80 Dedicated iLO management module option 82 Enabling the dedicated iLO management module 84 HP Trusted Platform Module option 84 Installing the Trusted Platform Module board 85 Retaining the recovery key password 86 Enabling the ...

Page 5: ...er Recovery 109 USB support 109 Redundant ROM support 110 Keeping the system current 110 Access to HP Support Materials 110 Updating firmware or System ROM 111 Drivers 112 Software and firmware 113 Operating System Version Support 113 Version control 113 HP operating systems and virtualization software support for ProLiant servers 114 HP Technology Service Portfolio 114 Change control and proactiv...

Page 6: ...fications 122 Hot plug power supply calculations 122 Support and other resources 123 Before you contact HP 123 HP contact information 123 Customer Self Repair 123 Acronyms and abbreviations 131 Documentation feedback 136 Index 137 ...

Page 7: ...inking to product documentation resources The serial number iLO information is printed on labels attached to the chassis Eight bay SFF drive model Item Description 1 Front USB 3 0 connector optional 2 Serial label pull tab 3 Optical drive optional 4 USB 2 0 connector 5 SFF drives 6 35 cm 2 5 in The serial number iLO information pull tab is double sided The top side shows the server serial number a...

Page 8: ...reen Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power f...

Page 9: ...etwork Flashing green 1 Hz cycle per sec Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs Fron...

Page 10: ...AS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes For more information see Front panel LEDs and buttons on page 8 Rear panel components Item Description 1 Slot 1 PCIe3 x16 16 8 4 1 2 Slot 2 PCIe3 x8 8 4 1 3 Slot 3 PCIe3 x16 16 8 4 1 4 Non hot plug power supply 5 Power supply blank bay 2 of optional redundant power su...

Page 11: ...een Link to network Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions Expansion Slots Riser board options Technology Bus Width Connector Width Form Factor Notes 1 PCIe riser Flexibl...

Page 12: ... front USB 3 0 connector 8 Mini SAS connector 1 9 Mini SAS connector 2 10 Front I O connector 11 DIMM slots for processor 1 12 Processor 1 13 Fan connector 7 14 Fan connector 6 15 Fan connector 5 16 Fan connector 4 17 Processor 2 18 Fan connector 3 19 Fan connector 2 20 DIMM slots for processor 2 21 Fan connector 1 22 Reserved 23 24 pin power supply connector 24 HP Smart Storage Battery connector ...

Page 13: ...e 11 DIMM slot locations DIMM slots are numbered sequentially 1 through 8 for each processor The supported AMP modes use the letter assignments for population guidelines System maintenance switch Position Default Function S1 Off Off iLO 4 security is enabled On iLO 4 security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserve...

Page 14: ...40i controller when the server is in Legacy BIOS Boot Mode NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is...

Page 15: ...ng updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding...

Page 16: ...AHCI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do not remove LEDs of the affected drives are disabled Use BIOS Platform Configuration RBSU in the UEFI System Utilities HP UEFI System Utilities on page 106 to enable or disable the B140i controller System Configuration BIOS Platform Configuration RBSU System Opti...

Page 17: ...ndby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method fo...

Page 18: ...e risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 4 Do one of the following o In a server that uses thumbscrew rack ears loosen the captive thumbscrews that secure the server faceplate to the front of the rack and then slide the server out of the rack o In a server that uses quick relea...

Page 19: ...e server firmly into the rack to secure it in place 6 Do one of the following o In a server that uses thumbscrew rack ears tighten the captive thumbscrews o In a server that uses quick release latch rack ears if necessary tighten the shipping screws 7 Connect the peripheral cables 8 Connect each power cord to the server 9 Connect each power cord to the power source ...

Page 20: ...ear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm The cable management arm can be right mounted or left mounted Remove the server from the rack ...

Page 21: ...ng the server from the rack it is unstable when not fastened to the rails To remove the server from an HP Compaq branded Telco or a third party rack 1 Power down the server on page 17 2 Extend the server on the rack rails until the server rail release latches engage 3 Disconnect all peripheral cables from the server 4 Disconnect each power cord from the server 5 Remove the server from the rack For...

Page 22: ...own the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 20 4 Open the access panel latch slide the access panel to the rear of the chassis and then remove the access panel If the access panel latch is l...

Page 23: ...s before removing or installing the PCI riser cage 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 20 4 Remove the access panel on page 21 5 Disconnect all cables connected to existing ...

Page 24: ...oving or installing the PCI riser cage To install the component 1 If necessary connect all required internal cabling to existing expansion boards For more information on these cabling requirements see the documentation that ships with the option 2 Align the PCI riser boards with the corresponding connectors on the system board and then press down the PCI riser cage o Primary PCI riser cage ...

Page 25: ...Operations 25 o Secondary PCI riser cage 3 Install the access panel on page 22 4 Install the server into the rack Installing the server into the rack on page 30 5 Power up the server on page 17 ...

Page 26: ...e Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP C...

Page 27: ...front and rear doors that provide 64 open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to ...

Page 28: ... current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server For more information on the hot plug power supply and calculators to determine server power consumption in various system configurations see the HP Power Advisor website http www hp com go hppoweradvisor Electrical grounding requirements The server must be grounded properly...

Page 29: ...s the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Rack warnings WARNING To reduce the risk of personal injury or damag...

Page 30: ...driver to loosen the shipping screws located inside the server quick release latch rack ears T 10 T 15 Torx screwdriver Flathead screwdriver to remove the knockout on the dedicated iLO connector opening Hardware options Operating system or application software Installing hardware options Install any hardware options before initializing the server For options installation information see the option...

Page 31: ... item first and continue to populate the rack from the bottom to the top To install the server in an HP Compaq branded Telco or a third party rack 1 Install the server and cable management arm option into the rack See the documentation that ships with the Easy Install Rail Kit 2 Connect peripheral devices to the server For information on identifying connectors see Rear panel components on page 10 ...

Page 32: ...l power cord disconnection when sliding the server in and out of the rack secure the power cord in the hook and loop strap attached to the power input module handle a Unwrap the hook and loop strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause ...

Page 33: ...r rear panel IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 6 Use the hook and loop strap included in the server shipping carton to secure the power cords and the other rear panel cables to the rack rail For detailed instructions see Installing the rack rail hook and ...

Page 34: ...he left or right rack rail HP recommends installing it on the left rack rail for better cable management To install the rack rail hook and loop strap 1 Install the server into the rack Installing the server into the rack on page 30 2 Install the rack rail hook and loop strap a Hold the rear panel cables against the rack rail and then wrap the strap around the rack rail CAUTION To prevent thermal o...

Page 35: ...ed to update the firmware and systems software Remote deployment installation To deploy an operating system remotely use Insight Control Server Provisioning for an automated solution For additional system software and firmware updates download the HP Service Pack for ProLiant from the HP website http www hp com go spp download Software and firmware must be updated before using the server for the f...

Page 36: ...Setup 36 Registering the server To experience quicker service and more efficient support register the product at the HP Product Registration website http register hp com ...

Page 37: ...erver before beginning any installation procedure Improper grounding can cause electrostatic discharge Security bezel option The security bezel helps prevent unauthorized physical access to the front panel components The security bezel is only supported in servers using the quick release latch rack ears Install the security bezel and then lock it with the key provided with the kit Drive options Th...

Page 38: ...ard drives or all solid state drives o For the most efficient use of drive space the drives must have approximately the same capacity Each configuration utility treats every physical drive in an array as if it has the same capacity as the smallest drive in the array Any excess capacity of a particular drive cannot be used in the array and so is unavailable for data storage Installing a non hot plu...

Page 39: ...t operate the server unless all bays are populated with either a component or a blank 8 If removed install the security bezel Security bezel option on page 37 9 Connect each power cord to the server 10 Connect each power cord to the power source 11 Power up the server on page 17 To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage ...

Page 40: ...er a component or a blank To install the component 1 If installed remove the security bezel Remove the security bezel optional on page 21 2 Remove the drive blank 3 Prepare the drive 4 Install the drive 5 Determine the status of the drive from the drive LED definitions HP SmartDrive LED definitions on page 15 6 If removed install the security bezel Security bezel option on page 37 ...

Page 41: ... system is powered on this process might take approximately 2 hours If a system power failure occurs a fully charged battery pack provides power for up to 150 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data The data protection and the time limit also apply if a power o...

Page 42: ...e server from the rack on page 17 o Remove the server from the rack on page 20 4 Remove the access panel on page 21 5 Remove the PCI riser cage on page 23 6 Remove the baffle from the controller board IMPORTANT There is no need to remove the baffle when the controller card is installed in slot 1 Slot 1 is a full height half length slot so it supports the baffle in place while slot 2 and slot 3 do ...

Page 43: ...tall the drives Drive options on page 37 For more information about the integrated storage controller and its features select the relevant user documentation on the HP website http www hp com go smartstorage docs To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs Installing an FBWC module and an HP Smart Storage Battery For ...

Page 44: ...cting or disconnecting the cache module cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 6 If you intend to use an FBWC module install the module on the storage controller Depending on the controller model the cable connector on the cache module might be facing up or down when the module is instal...

Page 45: ...he PCIe riser board 8 Install the storage controller Installing a storage controller on page 41 9 Install the HP Smart Storage Battery a Disconnect the 24 pin power supply cable from the system board b Align the component and press down until it clicks in place c Connect the battery cable ...

Page 46: ...l the server into the rack Installing the server into the rack on page 30 12 Power up the server on page 17 Drive cable options Use these drive cable options to install an HP Host Bus Adapter or an HP Smart Array Controller board option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go...

Page 47: ...Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 20 4 Remove the access panel on page 21 5 Remove the PCI riser cage on page 23 6 Remove the baffle from the controller board 7 If you intend to use a cache module and an HP Smart Storage Batter...

Page 48: ...on end of the Mini SAS cable to the controller option 10 Install the PCI riser cage on page 24 11 Route the Mini SAS cables alongside the system board and connect the connectors to the drive backplane o H240 Host Bus Adapter to the 4 LFF drive backplane ...

Page 49: ...Hardware options installation 49 o P440 Smart Array Controller to the 4 LFF drive backplane o H240 Host Bus Adapter to the 8 SFF drive backplane ...

Page 50: ...component or a blank 16 Install the drives Drive options on page 37 Optical drive option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs To install the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect e...

Page 51: ...Hardware options installation 51 o Four bay LFF drive model o Eight bay SFF drive model Retain the blank for future use 7 Install the optical drive into the bay ...

Page 52: ...ng in the optical drive be sure to secure the drive with the screw 8 Connect the optical drive cable to the optical drive 9 Route the optical drive cable alongside the system board to connect to the system board SATA connector and then connect the power cable to the system board power cable connector ...

Page 53: ... page 22 11 If removed install the security bezel Security bezel option on page 37 12 Install the server into the rack Installing the server into the rack on page 30 13 Power up the server on page 17 Redundant fan option To provide sufficient airflow to the system if a fan rotor fails the server supports redundant fans ...

Page 54: ...s 4 6 and 7 cool the server To enable the redundant fan mode install a new fan in the fan bay 5 In a dual processor nonredundant configuration fans 1 2 3 5 6 and 7 cool the server To enable the redundant fan mode install a new fan in the fan bay 4 In the redundant fan mode o If one fan rotor fails the system continues to operate without redundancy This condition is indicated by a flashing amber He...

Page 55: ... injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause ESD 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power ...

Page 56: ...n cable to the system board System board components on page 12 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 11 Install the access panel on page 22 12 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 13 Power u...

Page 57: ...plies to all types When specified as LRDIMM or RDIMM the information applies to that type only All memory installed in the server must be of the same type The server supports the following DIMM speeds Single rank and dual rank PC4 2133 DDR4 2133 RDIMMs operating at up to 2133 MT s Dual rank and quad rank PC4 2133 DDR4 2133 LRDIMMs operating at up to 2133 MT s Depending on the processor model the n...

Page 58: ...s To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one r...

Page 59: ...uickSpecs on the HP website http www hp com go qs Memory configurations To optimize server availability the server supports the following AMP modes Advanced ECC Provides up to 4 bit error correction This mode is the default option for this server Online spare memory Provides protection against failing or degraded DIMMs Certain memory is reserved as spare and automatic failover to spare memory occu...

Page 60: ... provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure Using HP Advanced Memory Error Detection technology the server provides notification when a DIMM is degrading and has a higher probability of uncorrectable memory error Online Spare memory configuration Online spare memory prov...

Page 61: ...ory see the HP website http www hp com go memory The DIMM speeds supported in this server are listed in the following table Populated slots per channel Rank Speeds supported MT s 1 Single dual or quad rank 2133 2 Single dual or quad rank 2133 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Observe the general DIMM slot population guidelines ...

Page 62: ...source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 20 4 Remove the access panel on page 21 5 Remove the expansion board 6 Open the DIMM slot latches 7 Install the DIMM 8 If removed install the expansion board Expansion board options on page 72 9 Install the access panel on page 22 10 D...

Page 63: ...must contain processors with the same part number CAUTION To prevent possible server overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor IMPORTANT Processor socket 1 must be populated at all times or the server doe...

Page 64: ...ardware options installation 64 5 Remove the heatsink blank 6 Open each of the processor locking levers in the order indicated in the following illustration and then open the processor retaining bracket ...

Page 65: ...essor socket contacts 8 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED 9 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the...

Page 66: ...e processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 10 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 11 Remove the thermal...

Page 67: ...ence 13 Note these population guidelines for installing fans in a dual processor configuration Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7 One processor non redundant Blank Blank Blank Fan Blank Fan Fan One processor redundant Blank Blank Blank Fan Fan Fan Fan Two processors non redundant Fan Fan Fan Blank Fan Fan Fan Two processors redundant Fan Fan Fan Fan...

Page 68: ...ved to install the additional fans see Fan population guidelines on page 54 4 Install the access panel on page 22 5 Install the server into the rack Installing the server into the rack on page 30 6 Power up the server on page 17 Secondary PCIe x16 riser option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP we...

Page 69: ...expansion slot cover or an expansion board installed 5 Firmly hold on to the plastic ends and press down to install the PCIe x16 riser board 6 Install the access panel on page 22 7 Install the server into the rack Installing the server into the rack on page 30 8 Power up the server on page 17 FlexibleLOM option For more information about product features specifications options configurations and c...

Page 70: ...he access panel on page 21 5 If necessary disconnect any internal cables connected to the system board 6 Remove the PCI riser cage on page 23 Retain the cage for future use 7 Remove the blank from the FLexibleLOM slot of the riser cage Retain the blank for future use 8 Install the component a Firmly seat the FlexibleLOM into the slot ...

Page 71: ...Hardware options installation 71 b Tighten the T 15 screw to secure the component 9 Connect the FlexibleLOM sideband cable ...

Page 72: ...w profile expansion slots for controller option installation PCIe riser board slot definitions on page 11 For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs CAUTION To prevent damage to the server or expansion boards power down the server and disconnect all power cords before removin...

Page 73: ...e expansion slot compatible with the new option and then remove the cover opposite that slot 7 Remove the baffle from the expansion board IMPORTANT There is no need to remove the baffle when the controller card is installed in slot 1 Slot 1 is a full height half length slot so it supports the baffle in place while slot 2 and slot 3 do not 8 Install the expansion board o Expansion board installatio...

Page 74: ...t ships with the option 10 Install the PCI riser cage on page 24 IMPORTANT The server does not power up if the PCI riser cage is not seated properly 11 Install the access panel on page 22 12 Install the server into the rack Installing the server into the rack on page 30 13 Power up the server on page 17 M 2 SSD enablement option To install the component 1 Power down the server on page 17 2 Remove ...

Page 75: ...b Secure the SSD module to the M 2 SSD enablement board with a screw c Repeat the process if you are installing a second SSD module There are two types of M 2 SSD enablement boards available The single module M 2 SSD enablement board can support only one SSD module The dual module M 2 SSD enablement board can support one or two SSD modules The installation procedures below apply to both the single...

Page 76: ...n 76 o Slot 3 If a secondary PCIe x16 riser option is installed install the M 2 SSD enablement board in slot 3 o Slot 2 If a secondary PCIe x16 riser option is not installed in slot 3 install the M 2 SSD enablement board in slot 2 ...

Page 77: ...o the SATA connectors on the system board For cable routing see M 2 SSD SATA cabling 10 Install the access panel on page 22 11 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 12 Power up the server on page 17 Front USB 3 0 option The front USB 3 0 option can only be installed in the eight bay configuration ...

Page 78: ...on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 20 4 If installed remove the security bezel Remove the security bezel optional on page 21 5 Remove the access panel on page 21 6 Remove the blank from the front ...

Page 79: ...oard and then connect the cable to the internal USB 3 0 connector 9 Install the access panel on page 22 10 If removed install the security bezel Security bezel option on page 37 11 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 12 Power up the server on page 17 ...

Page 80: ...e all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 20 4 Remove the access panel on page 21 5 Prepare the server for removal of the existing power supply a Remove all server components that block access to the power supply cables a...

Page 81: ... see HP Power supply cabling Power supply cabling on page 96 9 Install a hot plug power input module into the power supply bay 1 For more information on power supply bay locations see Rear panel components on page 10 10 If you intend to enable power redundancy in the server install a second power input module into power supply bay 2 a Remove the power supply blank ...

Page 82: ...r into the rack o Install the server into the rack Installing the server into the rack on page 30 15 Power up the server on page 17 Dedicated iLO management module option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs To install the component 1 Power down the server on page 17 2 ...

Page 83: ...le 8 If removed install the PCI riser cage and the expansion board 9 Install the access panel on page 22 10 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 30 11 Power up the server on page 17 12 Enable the dedicated iLO connector Enabling the dedicated iLO management module on page 84 ...

Page 84: ...r field to ON and then press Enter 5 Press F10 to save your changes A message prompt to confirm the iLO settings reset appears 6 Press Enter to reboot the iLO settings 7 Press Esc until the main menu is displayed 8 Select Reboot the System to exit the utility and resume the boot process The IP address of the enabled dedicated iLO connector appears on the POST screen on the subsequent boot up Acces...

Page 85: ...sed by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system p...

Page 86: ...cess panel on page 22 11 Install the server into the rack Installing the server into the rack on page 30 12 Power up the server on page 17 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter...

Page 87: ...ur selection 6 When prompted to save the change in System Utilities press the Y key 7 Press the ESC key to exit System Utilities Then press the Enter key when prompted to reboot the server The server then reboots a second time without user input During this reboot the TPM setting becomes effective You can now enable TPM functionality in the OS such as Microsoft Windows BitLocker or measured boot C...

Page 88: ...ebsite http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section Four bay LFF non hot plug drive cabling Four bay LFF non hot plug drive ba...

Page 89: ...ay LFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF drive backplane connected to a P440 controller in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable ...

Page 90: ... a H240 adapter in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable Eight bay SFF hot plug drive cabling Eight bay SFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable ...

Page 91: ...o a P440 controller in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable Eight bay SFF drive backplane connected to a H240 adapter in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable ...

Page 92: ...Cabling 92 M 2 SSD cabling Slot 1 cable routing Slot 2 cable routing ...

Page 93: ...sed option This server only supports FBWC module installation when an HP Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section FBWC module slot 1 cabling ...

Page 94: ...Cabling 94 FBWC module slot 2 cabling FBWC module slot 3 cabling ...

Page 95: ...Cabling 95 HP Smart Storage Battery cabling FlexibleLOM cabling ...

Page 96: ... supply cabling Item Description 1 24 pin power supply cable 2 16 pin power supply sideband signal cable HP 800 W 900 W hot plug power supply cabling Item Description 1 24 pin power supply cable 2 16 pin power supply sideband signal cable 3 10 pin RPS connector ...

Page 97: ...cal drive cabling in the four bay LFF drive configuration Item Description 1 Drive power cable 2 Optical drive cable Optical drive cabling in the eight bay SFF drive configuration Item Description 1 Drive power cable 2 Optical drive cable ...

Page 98: ...Cabling 98 Front I O cabling Front I O cabling in LFF configuration Front I O cabling in SFF configuration ...

Page 99: ...Cabling 99 Front USB 3 0 cabling ...

Page 100: ...strator on page 109 Online and Offline FWUPDATE utility on page 111 Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs HP iLO The iLO 4 subsystem is a standard component of HP ProLiant servers that simplifies initial server setup server health monitoring po...

Page 101: ...ement tool For more information about iLO 4 features see the iLO 4 documentation on the HP website http www hp com go ilo docs The HP iLO 4 hardware and firmware features and functionality such as NAND size and embedded user partition vary depending on the server model For a complete list of supported features and functionality see the HP iLO 4 QuickSpecs on the HP website http h18000 www1 hp com ...

Page 102: ...ide on the HP website http www hp com go ilo docs HP Intelligent Provisioning User Guide on the HP website http www hp com go intelligentprovisioning docs HP RESTful API support for HP iLO HP iLO 4 firmware version 2 00 and later includes the HP RESTful API The HP RESTful API is a management interface that server management tools can use to perform configuration inventory and monitoring of an HP P...

Page 103: ...nline For more information see HP Insight Remote Support Release Notes on the HP website http www hp com go insightremotesupport docs HP Insight Online direct connect When you use the embedded Remote Support functionality with HP ProLiant Gen8 and later server models and HP BladeSystem c Class enclosures you can register a server or rack to communicate directly to HP Insight Online without the nee...

Page 104: ...tics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility see the HP website http www hp com servers diags HP Insight Diagnostics Online Edition is also available i...

Page 105: ...pting Toolkit see the HP website http www hp com go ProLiant STK HP Service Pack for ProLiant SPP is a comprehensive systems software drivers and firmware solution delivered as a single package with major server releases This solution uses HP SUM as the deployment tool and is tested on all supported HP ProLiant servers including HP ProLiant Gen8 and later servers SPP can be used in an online mode ...

Page 106: ...ell For on screen help press F1 Using HP UEFI System Utilities To use the System Utilities use the following keys Action Key Access System Utilities F9 during server POST Navigate menus Up and Down arrows Select items Enter Save selections F10 Access Help for a highlighted configuration option F1 Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell Defa...

Page 107: ...cessary and then save the configuration as the custom default configuration When the system loads the default settings it uses the custom default settings instead of the factory defaults Secure Boot configuration Secure Boot is integrated in the UEFI specification on which the HP implementation of UEFI is based Secure Boot is completely implemented in the BIOS and does not require special hardware...

Page 108: ...ort configuring the UEFI BIOS settings using the HP RESTful API a management interface that server management tools can use to perform configuration inventory and monitoring of an HP ProLiant server A REST client uses HTTPS operations to configure supported server settings such as UEFI BIOS settings For more information about the HP RESTful API and the HP RESTful Interface Tool see the HP website ...

Page 109: ...resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang You can disable ASR from the System Management Homepage or through UEFI System Utilities USB support HP servers support both USB 2 0 ports and USB 3 0 ports Both types of ports support installing al...

Page 110: ...HP provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that act...

Page 111: ...t the boot device for a specific boot and does not modify the boot order configuration settings 4 Insert the USB key into an available USB port 5 Boot the system The FWUPDATE utility checks the system and provides a choice if more than one exists of available firmware revisions To download the flash components see the HP website http www hp com go hpsc For more information about the One Time Boot ...

Page 112: ...O virtual media 3 Attach the media to the server 4 During POST press F9 to enter System Utilities 5 Select Embedded Applications Firmware Update System ROM Select Firmware File 6 Select the device containing the flash file 7 Select the flash file This step may take a few moments to complete 8 Select Start firmware update and allow the process to complete 9 Reboot the server A reboot is required af...

Page 113: ...go spp Download individual drivers firmware or other systems software components from the server product page in the HP Support Center http www hp com go hpsc Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Version control The VCRM and VCA are web enabled Insight Manag...

Page 114: ...s consulting Our support portfolio covers services for HP server storage and networking hardware and software plus the leading industry standard operating systems Let us work proactively with you to prevent problems Our flexible choices of hardware and software support coverage windows and response times help resolve problems faster reduce unplanned outages and free your staff for more important t...

Page 115: ...ort Gen9_TSG_es German http www hp com support Gen9_TSG_de Japanese http www hp com support Gen9_TSG_ja Simplified Chinese http www hp com support Gen9_TSG_zh_cn The HP ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 116: ...ush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the ra...

Page 117: ...g the system board battery resets the system ROM to its default configuration After replacing the battery use BIOS Platform Configuration RBSU in the UEFI System Utilities HP UEFI System Utilities on page 106 to reconfigure the system To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authori...

Page 118: ... HP website http www hp com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer Hewlett Packard Company Address 3000 Hanover Street Palo Alto California 94304 U S Local representative information Russian HP Russia HP Belarus HP Kazakhstan Local representative information Kazakh Manufacturing date The manufacturing date is defined by the serial number HP seri...

Page 119: ...ere YY indicates the year using a base year of 2000 For example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Pro...

Page 120: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 121: ...limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an a...

Page 122: ...9 B21 wattage rating changes depending on whether one or two power input modules is installed in the server Single power input module installed non redundant 900 W Two power input modules installed redundant 800 W For more information about the power supply features specifications and compatibility see the HP website http www hp com go proliant powersupply CAUTION Check the system and power supply...

Page 123: ...cation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or moni...

Page 124: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Page 125: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Page 126: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 127: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Page 128: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Page 129: ...Support and other resources 129 ...

Page 130: ...Support and other resources 130 ...

Page 131: ...ed Memory Protection API application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 DDR4 double data rate 4 DPC DIMMs per channel ...

Page 132: ... SSA HP Smart Storage Administrator HP SUM HP Smart Update Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization JSON JavaScript Object Notation LFF large form factor LOM Lights Out Management LRDIMM load reduced dual in line memory module ...

Page 133: ...ard Administrator ODD Optical Disk Drive PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test PSU power supply unit RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack REST representational state transfer RoHS Restriction of Hazardous Substances ...

Page 134: ...re Digital SFF small form factor SIM Systems Insight Manager SPP HP Service Pack for ProLiant SSD solid state drive STD standard DIMM voltage TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus ...

Page 135: ...Acronyms and abbreviations 135 VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager xHCI Extensible Host Controller Interface ...

Page 136: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 137: ...ed iLO management module option 82 default settings 60 diagnosing problems 115 diagnostic tools 100 104 108 109 dimensions and weight 121 DIMM identification 59 DIMM installation guidelines 58 59 61 DIMM population guidelines 61 DIMM slot locations 13 DIMMs single dual and quad rank 58 documentation feedback 136 drive cabling 46 88 drive LEDs 15 drive numbering 14 drivers 112 drives determining st...

Page 138: ...EDs drive 15 LEDs front panel 8 LEDs NIC 8 11 LEDs unit identification UID 8 legacy USB support 109 M M 2 SSD cabling 74 92 M 2 SSD enablement option 74 maintenance guidelines 110 mechanical specifications 121 memory configurations 59 60 memory dump 14 memory subsystem architecture 58 memory Advanced ECC 60 memory configuration requirements 59 memory configuring 59 60 memory online spare 60 microS...

Page 139: ...Server mode 100 server options installing 37 server setup 26 36 110 server specifications 121 server warnings and cautions 28 29 site requirements 27 Smart Update Manager 100 105 space and airflow requirements 26 specifications power supply 122 specifications server 121 SPP 104 105 static electricity 120 storage controller 13 41 88 supported operating systems 113 114 system board components 12 sys...

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HP ProLiant DL160 Gen9, User Manual

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