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5-1

Troubleshooting

5

Troubleshooting

This chapter describes how to troubleshoot your 5400 zl switches. Note that
this document describes troubleshooting mostly from a hardware perspective.
You can perform more in-depth troubleshooting using the software tools
available with the switch, including the full-featured console interface, the
built-in web browser interface, and ProCurve Manager, the SNMP-based
network management tool. For more information, see the chapter “Trouble-
shooting” in the

Management and Configuration Guide,

which is on the HP

networking Web site at

www.hp.com/networking/support

.

This chapter describes the following:

■

basic troubleshooting tips (

page 5-2

)

■

diagnosing with the LEDs (

page 5-4

)

■

HP networking tools (

page 5-9

)

■

hardware diagnostic tests (

page 5-10

)

■

restoring the factory default configuration (

page 5-13

)

■

downloading new code (

page 5-14

)

■

HP Customer Support Services (

page 5-14

)

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Summary of Contents for ProCurve 5400zl Series

Page 1: ...HP 5400 zl Switches Installation and Getting Started Guide Power over Ethernet ...

Page 2: ......

Page 3: ...HP 5400 zl Switches Installation and Getting Started Guide ...

Page 4: ...J9051A Redundant Wireless Services zl Module J9052A ONE Services zl Module J9154A ONE Advanced Services zl Module J9545A HP 24 port Gig T PoE v2 zl Module J9534A HP 20 port Gig T PoE 4 port SFP v2 zl Module J9535A HP 20 port Gig T PoE 2 port 10 GbE SFP v2 zl Module J9536A HP 24 port SFP v2 zl Module J9537A HP 8 port 10 GbE SFP v2 zl Module J9538A HP 8 port 10GBase T v2 zl Module J9546A HP 24 port ...

Page 5: ...he Switch 1 7 LEDs 1 8 LED Mode Select Button and Indicator LEDs 1 11 Console Port 1 13 Reset Button 1 13 Clear Button 1 13 Back of the Switch 1 14 Power Connector 1 14 Redundant Power Supply 1 15 Switch Accessories 1 16 Switch Features 1 17 2 Installing the HP 5400 zl Switches Included Parts 2 1 Accessory Kits 2 2 Power Cords 2 2 Installation Procedures 2 3 Summary 2 3 Installation Precautions 2 ...

Page 6: ...ating Characteristics of the EPS J8714A 2 19 Power Supply Shelf LEDs 2 20 Connecting the Power Supply Shelf 2 20 9 Connect the Network Devices 2 21 10 Optional Connect a Console to the Switch 2 22 Terminal Configuration 2 23 Direct Console Access 2 24 Console Cable Pinouts 2 24 Telnet Console Access 2 25 Hot Swapping Switch Modules 2 26 Adding or Replacing Modules 2 26 Changing the Module Type 2 2...

Page 7: ...odule 4 5 Replacing the Management Module Compact Flash Card 4 6 Installing a Compact Flash Card 4 6 Replacing the J9289A ONE Services zl Module Compact Flash Card 4 7 Installing a Compact Flash Card 4 7 Replacing the J9289A ONE Services zl Module Disk Drive 4 8 Installing or Replacing a Disk Drive 4 8 5 Troubleshooting Basic Troubleshooting Tips 5 2 Diagnosing with the LEDs 5 4 HP networking tool...

Page 8: ...A 3 B Cabling and Technology Information Cabling and Technology Information Specifications B 1 Technology Distance Specifications B 3 Mode Conditioning Patch Cord B 5 Installing the Patch Cord B 5 Twisted Pair Cable Connector Pin Outs B 7 Straight Through Twisted Pair Cable for 10 Mbps or 100 Mbps Network Connections B 9 Cable Diagram B 9 Pin Assignments B 9 Crossover Twisted Pair Cable for 10 Mbp...

Page 9: ...nes sobre seguridad C 5 Informações de Segurança C 6 Safety Information Japan C 7 Safety Information China C 8 EMC Regulatory Statements C 9 U S A C 9 Canada C 9 Australia New Zealand C 9 Japan C 10 Korea C 10 Taiwan C 10 Regulatory Model Identification Number C 10 European Community C 11 D Recycle Statements Waste Electrical and Electronic Equipment WEEE Statements D 1 Index ...

Page 10: ......

Page 11: ...iport modular switches that provide Layer 3 routing features and also feature low latency for high speed networking This chapter describes your 5400 zl switches including Overview of 5400 zl switches page 1 2 Network Connectivity Speeds and Technologies page 1 6 Front of the Switches page 1 7 Back of the Switch page 1 14 Switch Accessories page 1 16 Switch Features page 1 17 ...

Page 12: ...and the following One 24 port 10 100 1000 T PoE zl Modules J9307A One 20 port 10 100 1000 T PoE 4 port mini GBIC zl Module J9308A One 1500W PoE zl Power Supply J9306A 4 The HP 5406 44G PoE 2XG SFP v2 zl Switch with Premium Features J9533A ships with the 5406 zl 6 slot chassis J9642A and the following One 24 Port 10 100 1000 PoE v2 zl Module J9534A One 20 port 10 100 1000 PoE 2 port SFP v2 zl modul...

Page 13: ... port 10 100 1000 T PoE 4 port mini GBIC zl Module J9308A Two 1500W PoE zl Power Supplies J9306A 4 The HP 5412 92G PoE 2XG SFP v2 zl Switch with Premium Features J9532A ships with the 5412 zl 12 slot chassis and the following Three 24 Port 10 100 1000 PoE v2 zl Module J9534A One 20 port 10 100 1000 PoE 2 port SFP v2 zl module J9536A Two 1500W PoE Power Supplies J9306A With Premium Features activat...

Page 14: ...es Introducing the HP 5400 zl Switches HP 5406 zl Switch The HP 5406 zl switch ships with the 5400 zl Management Module and open 6 slotchassis J9642A Theswitchneedsatleastonepowersupplytooperate The 5406 zl switch bundles are not shown Figure 1 1 HP 5406 zl Switch J9642A ...

Page 15: ... zl Switches HP 5412 zl Switch The HP 5412 zl switch ships with the 5400 zl Management Module and open 12 slot chassis J9643A It does not ship with any power supplies The switch needs at least one power supply to operate The 5412 zl switch bundles are not shown Figure 1 2 HP 5412 zl Switch J9643A ...

Page 16: ...iber multimode or single mode LC 1000 LH Fiber single mode LC 1000 BX Fiber single mode LC 10 Gbps 10 Gig CX4 Copper twinaxial CX4 10 Gig Direct Attach Copper twinaxial Not Applicable 10 Gig SR Fiber multimode SC LC 10 Gig LRM Fiber multimode SC LC 10 Gig LR Fiber single mode SC LC 10 Gig ER Fiber single mode SC LC 1 For supported transceivers visit www hp com networking support In the first textb...

Page 17: ... and Mode LEDs for each port located on each module Power and Fault LEDs Locator LED Status LEDs for the Fans Power Supplies and Switch Modules Reset and Clear buttons Auxiliary Port Console Port Module Link and Mode LEDs Self Test LED Figure 1 3 Front of 5406zl 48G Switch This illustration shows the 5406zl 48G J8699A but the labeling and descrip tions apply to all of the HP 5400 zl switches ...

Page 18: ...te a specific chassis in a area full of chassis The LED can be set to be on solid or blink for a specified number of minutes 1 1440 The default is 30 minutes Use the command chassislocate Test green Orange Off The normal operational state the switch is not undergoing self test On The switch self test and initialization are in progress after you have power cycled or reset the switch The switch is n...

Page 19: ...has been detected Fan green Orange On The cooling fans are operating normally Blinking1 One or more of the cooling fans have failed The switch Fault LED will be blinking simultaneously Internal Power green Orange numbers corresponding to the power supply positions On A power supply is installed in the position in the back of the switch corresponding to the number and the supply is plugged in to an...

Page 20: ...PoE Indicates which ports are supplying PoE power If the Mode LED is on the port is providing PoE power If the Mode LED is off the port is not providing PoE power If the Link LED is on the port is enabled for PoE If the Link LED is off the port is disabled for PoE If the Link LED is blinking the port has an error or the port is denied power due to insufficient power Spd Indicates the Port LEDs are...

Page 21: ...iled self test The switch Fault Self Test LEDs and appropriate module status LEDs will flash simultaneously Mode Depending on the mode selected displays the following network activity information whether the port is configured for Full Duplex operation maximum speed operation or whether PoE power is being supplied or not See LED Mode Select Button and Indicator LEDs below for more information 1 Th...

Page 22: ... LEDs light for those ports that are operating in full duplex If the speed Spd indicator LED is lit the port LEDs behave as follows to indicate the connection speed for the port Off 10 Mbps Blinking 100 Mbps the blinking behavior is a repeated on off cycle once every 0 5 sec On 1000 Mbps If the PoE PoE indicator LED is lit the Link and Mode LEDs indicate PoE status Link LED On PoE is enabled on th...

Page 23: ...installed in any of the switch module slots while the switch is powered on In this case the switch must be reset to initialize the new module type See Hot Swapping Switch Modules on page 2 26 Clear Button This button is used for the following purposes Deleting Passwords When pressed by itself for at least one second the Clear button deletes any switch console access passwords that you may have con...

Page 24: ...connectors Figure 1 6 Back of a 5412 zl switch with two power supplies Power Connector The Series 5400 zl Switches do not have a power switch they are powered on when connected to an active AC power source The 5400 zl switches automat ically adjust to any voltage between 100 127 and 200 240 volts when using the J8712A power supply 200 240 volts when using the J8713A power supply and 110 127 and 20...

Page 25: ...able but as indicated by the caution statement on the power supply it must be disconnected from AC power before being installed or removed CAUTION Disconnect AC power from the power supply BEFORE installing or removing the supply Otherwise damage to the equipment may result Refer to the installation guide for proper power cord selection Because the switch can run on a single supply removing a redu...

Page 26: ...0Gig CX4 zl Module J8708A Wireless Edge Services zl Module J9051A Redundant Wireless Services zl Module J9052A ONE Services zl Module J9289A 24 port Gig T PoE v2 zl Module J9534A 20 port Gig T PoE 4 port SFP v2 zl Module J9535A 20 port Gig T PoE 2 port 10GbE SFP v2 zl Module J9536A 24 port SFP v2 zl Module J9537A 8 port 10GbE SFP v2 zl Module J9538A 8 port 10GBase T v2 zl Module J9546A 24 Port 10 ...

Page 27: ...th v2 zl modules the 5412 zl Switch has a routing switching capacity of 993 6 Gbps with a switch fabric speed of 1123 2 Gbps and a throughput of 792 Mpps plug and play networking all ports are enabled just connect the network cables to active network devices and your switched network is operational automatic learning of the network addresses in the switch s 16 000 address forwarding table with con...

Page 28: ...port for up to 2048 IEEE 802 1Q compliant VLANs so you can divide the attached end nodes into logical groupings that fit your business needs Layer 3 routing functionality IP static routes RIP V1 and V2 IRDP ICMP Router Discovery Protocol OSPF Open Shortest Path First DHCP relay support for many other advanced features to enhance network perfor mance security andcontrol foradescription seetheManage...

Page 29: ...ber feet already attached so they can be securely located on a horizontal surface This chapter shows you how to install your 5400 zl switches Included Parts The 5400 zl switches have the following components shipped with them HP 5400 zl Switch Welcome Mat HP 5400 zl Switch Read Me First HP 5400 zl Switches Safety and Regulatory Information HP Switches General Safety and Regulatory Information Cons...

Page 30: ...wer Supply Region Cable Cable Cable Australia New Zealand China Continental Europe Denmark Japan Switzerland United Kingdom Hong Kong Singapore United States Canada Mexico South Africa Taiwan Israel Thailand Argentina Brazil Chile 8121 0857 8121 1034 8120 5336 8120 5340 8120 5342 8120 5339 8120 5334 8121 0973 8120 5341 8121 0941 8121 1009 8121 0671 8120 8375 8121 1132 8120 8389 8121 0871 8121 0924...

Page 31: ... Switch zl Modules in your 5400 zl switches 3 Install power supplies page 2 10 The 5406 zl switches supports up totwopowersupplies Itmaybeeasiertoinstallthepowersuppliesbefore mounting the switch The switch must have at least one power supply to operate 4 Verify the switch passes self test page 2 12 This is a simple process of plugging the switch into a power source and observing that the LEDs on ...

Page 32: ...r from an SNMP network management station Configuration changes can be made easily through the switch s console interface At this point the switch is fully installed See the rest of this chapter if you need more detailed information on any of these installation steps WARNING Installation Precautions Follow these precautions when installing your 5400 zl switch Devices installed in a rack or cabinet...

Page 33: ...witch note that the AC outlet should be near the switch and should be easily accessible in case the switch must be powered off Ensure the switch does not overload the power circuits wiring and over current protection Each power supply should be connected to a dedi cated branch circuit to prevent tripping building circuit breakers To determine the possibility of overloading the supply circuits add ...

Page 34: ...w For installation details see the instructions in the manual that comes with the module Caution Make sure you install only HP Switch zl Modules Avoid any electrostatic discharge problems by handling the modules only by their bulkheads The slot cover can be removed and the module can be installed with either a flat bladed or Torx T 10 screwdriver Retain the slot cover for future use Module Install...

Page 35: ...ned If you do not use one or more of the slots ensure the slot cover plate is still attached over the slot for safe operation and proper switch cooling For safety you should not have more than one module slot uncovered at a time Although these procedures show the 6 slot chassis the procedures are the same for the 12 slot chassis Insertmoduleintotheguidesand slide it in until it is fully inserted O...

Page 36: ...ime for the internal switch clock The internal clock will not function properly without a battery WARNING The battery requires special handling at end of life The battery can explode or cause burns if disassembled charged or exposed to water fire or high temperature After replacing the battery properly dispose of used battery according to instructions There is a risk of explosion if the battery is...

Page 37: ...correct de la batterie Remplacer uniquement avec une batterie du même type ou d un type équivalent recommandé par le constructeur Mettre au rebut les batteries usagées conformément aux instructions du fabricant Perchlorate Notice If this product contains a real time clock battery or coin cell battery it may contain perchlorate and may require special handling when recycled or disposed of in Califo...

Page 38: ...5406 zl switch can hold up to two power supplies and the 5412 zl switch can hold up to four power supplies The 875 W Power Supply J8712A can supply up to 273 watts for PoE power The 1500 W Power Supply J8713A can supply up to 900 watts at 220 volts for PoE power The 1500 W PoE Power Supply J9306A can supply up to 300 watts for PoE PoE at 110 127 volts or up to 900 watts for PoE PoE at 200 240 volt...

Page 39: ...for proper power cord selection For safety and proper switch cooling if either of the power supply slots are not being used make sure to attach the cover plate over the slot Please see the Installation Precautions on page 2 5 for more information For installation details see the instructions in the manual that comes with the power supply Insert the power supply into the opening thenslideitallthewa...

Page 40: ...the switch in its network location you should first verify it is working properly by plugging it into a power source and verifying it passes its self test If you have installed a second power supply repeat these procedures with the second power supply to verify it works correctly also 1 Connect the power cord supplied with the switch to the power connector on the back of the switch and then into a...

Page 41: ...ior is described on the next page If the LED display is different than what is described especially if the Fault LED stays on for more than approximately 120 seconds or it starts blinking the self test has not completed correctly Refer to chapter 4 Troubleshooting for diagnostic help Switch Fault LED SwitchModuleLEDs Link and Mode LEDs for each port Switch Chassis LEDs Figure 2 6 Switch Fault Modu...

Page 42: ...ch power supply installed and one for all the fans The Fault Locator and Test LEDs are off The port LEDs on the switch modules go into their normal operational mode If the ports are connected to active network devices the Link LEDs stay on and the Mode LEDs behave according to the mode selected In the default mode Activity the Mode LEDs should flicker showing network activity on the port If the po...

Page 43: ...ttom screws as described in step 2 on the previous page before proceeding to step 3 WARNING For safe operation please read the Installation Precautions on page 2 4 and page 2 5 before mounting the switch 1 Use a 1 Phillips cross head screwdriver and attach the mounting brackets to the switch with the included 8 mm M4 screws For the 5406 zl switches each bracket is attached with four screws as show...

Page 44: ...at the screws are at the same level in each upright Partially install a screw into the top hole of a close 0 5 inch pair on both sides of the rack Figure 2 8 Mounting screw positioning 3 Place the switch in the rack and lower it so the notches in the bottom of the bracket slide onto the screws then tighten these screws lower the switch with mountingbracketsontothe partially installed screws then t...

Page 45: ... uncluttered area You may want to secure the networking cables and switch power cord to the table legs or other part of the surface structure to help prevent people from tripping over the cords Note Ensure the air flow is not restricted around the sides and back of the switch 6 Install the Grounding Wire If a grounding wire is to be attached to the switch chassis the grounding lug must be removed ...

Page 46: ...other power supply from the redundant AC source This will provide redundancy in AC power to the switch as long as the switch PoE power usage falls within the capability of one power supply If both power supplies are plugged into a common AC source there is still power supply redundancy that is protection against power supply failure but if the AC source fails the switch will lose all power 2 Re ch...

Page 47: ...EPS is connected to a powered switch it will provide additional PoE or PoE power to the switch within 2 seconds Caution Disconnecting the EPS PoE power cable with power flowing is not supported and could cause loss of PoE power to all network devices connected to the switch The Power Supply Shelf must be powered down before disconnecting the EPS PoE power cable if power is flowing Only the power s...

Page 48: ... There are two dual colored green orange LEDs for each EPS port Device Connected Power Status Power Supply Status EPS Port Status E1 E2 ProCurve Switch zl Power Supply Shelf J8714A Power Fault Device Connected Power Status PoE Fault Power Device Connected LEDs Power Status LEDs Figure 2 12 Power Supply Shelf LEDs Connecting the Power Supply Shelf ToPower Source EPS Cables ToPower Source 5406 zl Fi...

Page 49: ...r is required For more information on PoE requirements see the PoE Power over Ethernet Devices Planning and Implementation Guide 9 Connect the Network Devices The type of network connections you will need to use depends on the types of switch modules you have installed in your 5400 zl Switch See the documen tation accompanying the modules for cabling configurations and procedures for those modules...

Page 50: ...connection parameters in the configurations of the switch port and the connected device match Mismatched configurations are a frequent cause of connection problems You can use the console interface or if you have configured an IP address on the switch use the web browser interface or ProCurve Manager network management software to determine the state and configuration of the port and re enable the...

Page 51: ... The 5400 zl switches can simultaneously support one out of band console session through the Console Port and one in band TELNET session Terminal Configuration To connect a console to the switch configure the PC terminal emulator as a VT 100 or DEC VT 100 ANSI terminal or use a VT 100 terminal and configure it to operate with these settings any baud rate from 2400 to 115200 the switch automaticall...

Page 52: ...our PC or terminal has a 25 pin serial connector first attach a 9 pin to 25 pin straight through adapter to the PC end of the console cable 2 Turn on the terminal or PC s power and if using a PC start the PC terminal program 3 Press the Enter key two or three times and you will see the copyright page and the message Press any key to continue Press a key and you will then see the switch console CLI...

Page 53: ...with an IP address and that the switch is reachable from the telnet workstation for example by using a Ping command to the switch s IP address 2 Start the telnet program and connect to the switch s IP address 3 The copyright page and the message Press any key to continue will display Press a key and the switch console CLI prompt will display If you want to continue with console management of the s...

Page 54: ... is immediately operational there is no interruption to the switch operation Changing the Module Type If you exchange a module with a different type of module though for example a 10 100 1000 T zl Module is installed in place of a 4 port 10G X2 Module that was in the slot the switch must be rebooted after the new module is installed so the switch processor can properly initialize and configure the...

Page 55: ...switches can be implemented Although these examples show the 6 slot chassis the principles are the same for the 12 slot chassis Basic Connectivity 5400 zl Switch Phones APs and other peripherals Figure 2 17 Basic switch connectivity The 5400 zl switches can provide basic network connectivity to a high number of PoE or PoE devices These devices can be easily connected as shown in the above illustra...

Page 56: ...e 5400 zl switches can provide that access beyond the edge for a high number of network users In the above illustration two 5406 zl switches are connected to an HP Routing Switch 9308 which can serve as a campus backbone or core switch The 1000 Mbps fiber optic connections between the two 5406 zl switches and the Routing Switch 9308 is by way of Gigabit LX transceivers installed in the transceiver...

Page 57: ...tecture showing ports grouped by 14 4 Gbps channel When any two 10 GbE ports are in a linked state each port automatically operates on its own channel which guarantees 10 Gbps of bandwidth for each port However when more than two ports are in a linked state ports A1 and A4 are statically mapped to share one 14 4 Gbps channel while ports A2 and A3 are statically mapped to share the other 14 4 Gbps ...

Page 58: ...dwidth channels have been improved to a maximum capacity of 23 4 Gbps per channel as opposed to 14 4 Gbps channels for the standardzlmodules Aneightport10GbEmodulehastwo23 4Gbpschannels for an aggregate of 46 8 Gbps of channel bandwidth This means that up to 46 8 Gbps of data can be sent through a 10GbE module or 23 4 Gbps per channel There is a fixed assignment between ports and channel bandwidth...

Page 59: ... GbE SFP v2 zl Module J9538A on the 5400 zl or 2 wire rate 10GbE ports For wire rate connectivity do not connect more than one 10 GbE ports to a channel In the diagram it is possible to connect one port from each channel for wire rate connectivity For example ports 1 and 2 may both be connected since they are in separate channels If ports 1 4 and 6 are connected but otherportsareunused thethreepor...

Page 60: ......

Page 61: ...s and subnet mask compatible with your network Also you should configure a Manager password to control access privileges from the console and web browser interface Other parameters in the Switch Setup screen can be left at their default settings or you can configure them with values you enter Many other features can be configured through the switch s console interface to optimize the switch s perf...

Page 62: ...ge ment and password protection in your network is to use a direct console connection to the switch start a console session and access the Switch Setup screen 1 Using the method described in the preceding section connect a terminal device to the switch and display the switch console command CLI prompt the default display The CLI prompt appears displaying the switch model number for example HP 5400...

Page 63: ...Optional 1440 to 1440 The number of minutes your location is to the West or East of GMT Community Name public Default setting recommended Spanning Tree Enabled No Default setting recommended unless STP is already running on your network or the switch will be used in complex network topologies Default Gateway blank Recommended EntertheIPaddressofthenext hopgatewaynodeifnetwork traffic needs to be a...

Page 64: ...roCurve Manager Some basic information on managing your switch is included in the next section For more information on the console web browser and SNMP management interfaces and all the features that can be configured on the 5400 zl switches please see the Management and Configuration Guide which is on the HP networking Web site To Recover from a Lost Manager Password If you cannot start a con sol...

Page 65: ...h and connect to the switch s IP address 3 You will see the copyright page and the message Press any key to continue Press a key and you will then see the switch console command CLI prompt for example assuming there is no password HP 5400zl Enter help or to see a list of commands that can be executed at the prompt Entering any command followed by help provides more detailed context help informatio...

Page 66: ...wser Interface Status Overview For more information on using the web browser interface please see the Management and Configuration Guide which is on the HP networking Web site An extensive help system is also available for the web browser interface To access the help system though the subnet on which the switch is installed must have access to the internet or ProCurve Manager needs to be installed...

Page 67: ...to both the HP Wireless Edge Services zl Module J9051A and the HP Redundant Wireless Services zl Module J9052A There are four module configuration tasks required configuring an IP address for the module configuring VLANs on the zl switch determining a module configuration backup process configuring wireless LAN services Configuring an IP Address for the Module By default the module uses DHCP to ge...

Page 68: ...interfacevlan1 command to configure the vlan1 interface Use the following command to set the IP address HP wireless services slot id config if ip address IP where slot id is the slot in the zl switch where the module is installed IP is the IP address in CIDR notation mask bit number or dhcp which will use DHCP to obtain an IP address In the following example the CLI commands set the module s IP ad...

Page 69: ...formation to set up and configure VLANs on the zl switch for module communications This manual is available at www hp com networking support Determining a Module Configuration Backup Process Themodule sconfigurationfilesarestoredonthemodule notonthezlswitch unlike other zl modules An external FTP or TFTP server must be used to back up and restore a module s complete configuration The switch does s...

Page 70: ...n the Web browser interface for the HP Wireless Edge Services zl Module your workstation must be running Java Virtual Machine JVM If your workstation is not running the JVM and you attempt to open the module s Web browser interface the workstation will automatically try to access the Internet and download the JVM Command line interface CLI Available through a serial Telnet or Secure Shell SSH sess...

Page 71: ... supply if a second power supply is installed interface module The Management module and its components are not hot swappable The hot swapping feature allows you to remove or install modules without powering off or rebooting the switch Swapped in modules are recognized by the switch and begin functioning immediately after they are installed Caution The HP E5400 zl Switch and its components are sen...

Page 72: ...Internal Power LEDs on the management module will blink simultaneously with the switch Fault LED indicating which power supply failed Although these procedures show the 6 slot chassis the procedures are the same for the 12 slot chassis To remove an AC power supply 1 Ensure the AC power supply is not plugged into an AC power source on the failed power supply 2 Using either a flat bladed or Torx T 1...

Page 73: ...onnects to the switch The power supply face plate will be flush with the back face of the switch tighten the four screws Figure 4 2 Power supply installation 4 Tighten the four retaining screws that hold it in place Be careful not to overtighten the screws For more detail refer to the HP Switch zl Internal Power Supply Installation Guide 5991 3787 ...

Page 74: ...void overheating and switch shutdown within three minutes Although these procedures show the 6 slot chassis the procedures are the same for the 12 slot chassis WARNING To avoid contact with spinning fans if you are hot swapping out the fan tray assembly pull the assembly out one inch and allow the fans to stop rotating approximately 20 seconds before pulling it all the way out To replace a fan tra...

Page 75: ...the threaded holes in the switch 2 Using the extractor handles pull the module out from the slot 3 Remove the flash disk from the failed module and install it into the replacement module 4 Remove the battery from the failed module and dispose of properly 5 Install the new battery that came with the replacement module See Installing a Management Module Battery on page 2 8 for instructions 6 Install...

Page 76: ...ling a Compact Flash Card To install or replace a Compact Flash card 1 Using either a flat bladed or Torx T 10 screwdriver loosen the retaining screws securing the management module You cannot access the Compact Flash when the management module is installed This prevents inadvertent removal of the system image while the system is running 2 Using the extractor handles pull the management module out...

Page 77: ... Using either a flat bladed or Torx T 10 screwdriver loosen the retaining screws securing the module You cannot access the Compact Flash when the module is installed 2 Usingtheextractorhandles pullthemoduleoutoftheslotandturnitover Slide out CompactFlash Memory disk Figure 4 6 ONE Services zl Module Flash Card removal 3 Slide out the old flash card by applying slight pressure to the top of the fla...

Page 78: ...ive when the module is installed 2 Using the extractor handles pull the module from the slot and turn it over 3 Using a Cross Recess Type 1 No 1 Philips tip screwdriver remove the 4 retaining screws holding the disk drive 4 Slide the disk drive half way back to disconnect it 5 Position the disk drive in the middle of the disk drive slot 6 Using either side of the disk drive bracket lift the disk d...

Page 79: ...browser interface and ProCurve Manager the SNMP based network management tool For more information see the chapter Trouble shooting in the Management and Configuration Guide which is on the HP networking Web site at www hp com networking support This chapter describes the following basic troubleshooting tips page 5 2 diagnosing with the LEDs page 5 4 HP networking tools page 5 9 hardware diagnosti...

Page 80: ...laysbetweenendnodes Ifyouhave network problems after recent changes to the network change back to the previous topology If you no longer experience the problems the new topology is probably at fault In addition you should make sure that your network topology contains no data path loops Between any two end nodes there should be only one active cabling path at any time Data path loops will cause bro...

Page 81: ... are configured to connect at half duplex all hubs are configured this way for example If necessary though you can modify the configuration of the ports on the 5400 zl switches to match the configuration of the connected device Use the switch console the web browser interface or ProCurve Manager to modify the port configuration Check the port configuration A port on your 5400 zl switch may not be ...

Page 82: ...nk Off with power cord plugged in 1 1 1 1 1 1 On Prolonged On Prolonged On 1 1 1 1 On Blinking2 Blinking2 Off 1 1 1 On Blinking2 Blinking2 Blinking2 1 1 Never On On Blinking2 Blinking2 Blinking2 1 1 On briefly then Off On Off Off Blinking2 1 1 1 On Blinking2 Blinking2 Blinking2 1 1 Blinking2 On Blinking2 Off 1 Blinking 1 On Blinking2 Off 1 1 Blinking 1 On Off Off Off 1 1 Fast blinking3 On Off Off ...

Page 83: ...e may be just in the communications with a single module slot or it might be more significant Start a console session with the switch and at the CLI prompt issue the command show logging In the event log that is displayed there will be messages that describe the extent of the problem If the problem is with individual slots theremainderofthe switchslotswillbe fullyoperationalandcanbeused until you ...

Page 84: ... indicating the fault If the module is not one of the ones listed on page 1 16 check the module documentation to see what version of switch code is needed Download the new code and retest the module If you have the correct code installed in the switch try removing and reinstalling the module Youcandothiswithouthavingtopowerdowntheswitch Whenthemodule is reinstalled it will be retested automaticall...

Page 85: ... the supply is reinstalled the power supply may be faulty Call your HP authorized LAN dealer or use the electronic support services from HP networking to get assistance See the Customer Support Warranty card for more information One or more of the switchcoolingfans may have failed Try disconnecting power from the switch and wait a few moments Then reconnect the power to the switch and check the LE...

Page 86: ...nnected to the transmit port on the connected device and that both devices are transmitting correctly For a 1000 Mbps connection verify the network cabling complies with the IEEE 802 3ab standard The cable should be installed according to the ANSI TIA EIA 568 A 5 specifications Cable testing should comply with the stated limitations for Attenuation Near End Crosstalk Far End Crosstalk Equal Level ...

Page 87: ...ake advantage of these proactive networking features ProCurve Manager an SNMP based network management tool included with your switch A graphical web browser interface you can use to manage your switch from a PC that is running a supported web browser for example Microsoft Internet Explorer or Netscape Communicator A full featured easy to use console interface you can access by merely connecting a...

Page 88: ...t willblink thechassisfaultLEDwillblinksimultaneously andalltheLEDs on the module will stay on continuously Changing certain switch configuration parameters through the console interface In this case the console provides indications when the switch must be reset for the configuration change to be activated You do not need to reset the switch when Installing a module in a previously unused slot Rep...

Page 89: ...procedures causes any changes to the switch configuration Checking the Switch LEDs The self test passes if the Fault and Test LEDs on the front of the switch go off after approximately 90 to 150 seconds depending on the number and type of modules installed in the switch If these LEDs stay on longer than 180 secondsorbeginblinking theswitch oramodule oranindividualtransceiver may have to be replace...

Page 90: ... device identified by its MAC address Ping Test a network layer test used on IP networks that sends test packets to any device identified by its IP address These tests can be performed through the switch console interface from a terminal connected to the switch or through a telnet connection or from the switch s web browser interface See the Management and Configuration Guide which is on the HP ne...

Page 91: ...ingthefactorydefault settings for a reason other than configuration problems you should save the switch configuration prior to performing the factory default reset Then after the reset and resolution of the original problem you can restore the saved configuration to the switch For both the save and restore processes you can use the console copy command See the switch Management and Configura tion ...

Page 92: ... these services to get technical support The HP networking Web site www hp com networking support also provides up to date support information Additionally your HP authorized network reseller can provide you with assistance both with services that they offer and with services offered by HP networking Before Calling Support Before calling your networking dealer or HP Support to make the support pro...

Page 93: ...5 15 Troubleshooting HP Customer Support Services Troubleshooting ...

Page 94: ...5 16 Troubleshooting HP Customer Support Services Troubleshooting ...

Page 95: ... J8698A 10 68 kg 23 55 lbs 15 86 kg 34 95 lbs Electrical The HP zl Power Supply Specfications J8712A J8713A AC voltage 100 127 volts 200 240 volts 200 240 volts Maximum current 12 A max 5 A max 10 A max Frequency range 50 60 Hz 50 60 Hz 50 60 Hz PoE output wattage 273 W 273 W 900 W J9306A AC voltage 110 127 volts 200 240 volts Maximum current 13 A max 10 A max Frequency range 50 60 Hz 50 60 Hz PoE...

Page 96: ...5A J8707A or J9289A modules or any of the X2 transceivers the operating ambient temperature for the switch should not exceed 40 C 104 F Acoustic 5406 zl Switch and its bundles Geräuschemission LpA 40 2 dB am fiktiven Arbeitsplatz nach DIN 45635 T 19 Noise Emission LpA 40 2 dB in a virtual workspace according to DIN 45635 T 19 5412 zl Switch and its bundles Geräuschemission LpA 45 8 dB am fiktiven ...

Page 97: ...rter Lasers 10 T 100 TX 1000 T 10GBASE T IEEE 802 3 10BASE T IEEE 802 3u 100BASE TX IEEE 802 3ab 1000BASE T IEEE 802 3an 10GBASE T 100 FX IEEE 802 3u 100BASE FX EN IEC 60825 Class 1 Laser Product Laser Klasse 1 100 BX IEEE 802 3ah 100BASE BX10 EN IEC 60825 Class 1 Laser Product Laser Klasse 1 1000 SX IEEE 802 3z 1000BASE SX EN IEC 60825 Class 1 Laser Product Laser Klasse 1 1000 LX IEEE 802 3z 1000...

Page 98: ...e 1 Class 1 Laser Product Laser Klasse 1 10 Gig LR IEEE 802 3ae 10GBASE LR EN IEC 60825 Class 1 Laser Product Laser Klasse 1 Class 1 Laser Product Laser Klasse 1 10 Gig ER IEEE 802 3ae 10GBASE ER EN IEC 60825 Class 1 Laser Product Laser Klasse 1 Class 1 Laser Product Laser Klasse 1 CX4 Media Converter not an IEEE standard EN IEC 60825 Class 1M Laser Product Laser Klasse 1M Table A 1 Technology Sta...

Page 99: ...irSTPcable complyingwithIEEE802 3an10GBASE T specifications See note on 10GBASE T Cable Requirements below andseeTableB 2fordistancessupportedwitheachcable type Twinaxial copper CX4 cables Twinaxial cables complying with IEEE 802 3ak 10GBASE CX4 specifications Direct attach cables One piece devices consisting of a cable with SFP connectors permanentlyattachedtoeachend complyingwithSFF8431SFP speci...

Page 100: ...ce is less than 55m and the cable installation has been tested for compliance to IEEE requirements But for the most robust connections you should use cabling that complies with the Category 6A or Category 7 specifications as described in the TIA 568 C ANSI TIA 568 C 2 and ISO IEC 11801 standards 10GBASE T is a sophisticated technology that relies upon high quality cable installations It is sensiti...

Page 101: ...d up to 100 meters 1000 SX multimode fiber 160 MHz km 200 MHz km 400 MHz km 500 MHz km 2 220 meters 2 275 meters 2 500 meters 2 550 meters 1000 LX multimode fiber single mode fiber 400 MHz km 500 MHz km N A 2 550 meters 2 550 meters 2 10 000 meters 1000 LH single mode fiber N A 10 70 000 meters2 1000 BX single mode fiber N A 0 5 10 000 meters 10 Gig CX4 twinaxial copper N A up to 15 meters 10 Gig ...

Page 102: ...y up configuration 150 MHz km 500 MHz km 2000 MHz km 1 50 meters 1 100 meters 1 300 meters 1 Cat 6 cabling requires TIA TSB 155A testing for 500 MHz operation and ANEXT 2 For distances less than 20km a 10dB attenuator must be used For distances between 20km and 40km a 5dB attenuator must be used Attenuators can be purchased from most cable vendors Table B 2 Technology Supported cable type Multimod...

Page 103: ...consists of a short length of single mode fiber cable coupled to graded index multimode fiber cable on the transmit side and only multimode cable on the receive side The section of single mode fiber is connected in such a way that it minimizes the effects of the differential mode delay in the multimode cable Note Most of the time if you are using good quality graded index multimode fiber cable tha...

Page 104: ...Information Mode Conditioning Patch Cord Cabling and Technology Information Figure B 1 Example Connecting a Mode Conditioning Patch Cord for Gigabit LX Make sure you purchase a patch cord that has appropriate connectors on each end and has multimode fibers that match the characteristics of the multimode fiber in your network Most important the core diameter of the multimode patch cord must match t...

Page 105: ...tes as an MDI port If you connect it to an end node such as a server or PC which typically have MDI ports the 5400 zl Switch port operates as an MDI X port In all cases you can use standard straight through cables If you happen to use a correctly wired crossover cable though the switch will still be able to automatically detect the MDI MDI X operation and link correctly to the connected device If ...

Page 106: ...ted pair UTP or shielded twisted pair STP cable as supported by the IEEE 802 3 10Base T standard For 100 Mbps connections to the ports use Category 5 100 ohm differen tial UTP or STP cable only as supported by the IEEE 802 3u 100Base TX standard For1000Mbpsconnections Category5orbetter100 ohmdifferentialUTP or STP cable only as supported by the IEEE 802 3ab 1000Base T standard Category 5e or bette...

Page 107: ...plex the ports operate as MDI X ports and straight through cables must be then used for connections to PC NICs and other MDI ports Cable Diagram Figure B 2 Straight through Cable Diagram for 10 100 Mbps Network Connection Note Pins 1 and 2 on connector A must be wired as a twisted pair to pins 1 and 2 on connector B Pins 3 and 6 on connector A must be wired as a twisted pair to pins 3 and 6 on con...

Page 108: ...s operate as MDI X ports and crossover cables must be then used for connections to hubs or switches or other MDI X network devices Cable Diagram Figure B 3 Cross over Cable Diagram for 10 100 Mbps Network Connection Note Pins 1 and 2 on connector A must be wired as a twisted pair to pins 3 and 6 on connector B Pins 3 and 6 on connector A must be wired as a twisted pair to pins 1 and 2 on connector...

Page 109: ...ram for 1000 Mbps Network Connection Note Pins 1 and 2 on connector A must be wired as a twisted pair to pins 1 and 2 on connector B Pins 3 and 6 on connector A must be wired as a twisted pair to pins 3 and 6 on connector B Pins 4 and 5 on connector A must be wired as a twisted pair to pins 4 and 5 on connector B Pins 7 and 8 on connector A must be wired as a twisted pair to pins 7 and 8 on connec...

Page 110: ......

Page 111: ...B 13 Cabling and Technology Information Twisted Pair Cable Connector Pin Outs Cabling and Technology Information ...

Page 112: ...om the main power source to the product s input wiring terminals power cord or supplied power cord set Whenever it is likely that the protection has been impaired disconnect the power cord until the ground has been restored For LAN cable grounding If your LAN covers an area served by more than one power distribu tion system be sure their safety grounds are securely interconnected LAN cables may oc...

Page 113: ...tallée aux bornes du câblage d entrée sur le cordon d alimentation ou le cordon de raccordement fourni avec le produit Lorsque cette protection semble avoir été endommagée débrancher le cordon d alimentation jusqu à ce que la mise à la terre ait été réparée Mise à la terre du câble de réseau local si votre réseau local s étend sur une zone desservie par plus d un système de distribution de puissan...

Page 114: ... Erdung sterminal Der Betrieb des Geräts erfordert eine ununterbrochene Sicherheitserdung von der Hauptstromquelle zu den Geräteingabeterminals den Netzkabeln oder dem mit Strom belieferten Netzkabelsatz voraus Sobald Grund zur Annahme besteht daß der Schutz beeinträchtigt worden ist das Netzkabel aus der Wandsteckdose herausziehen bis die Erdung wiederhergestellt ist Für LAN Kabelerdung Wenn Ihr ...

Page 115: ...ione principale ai terminali d entrata al cavo d alimentazione oppure al set cavo d alimentazione fornito con il prodotto Ogniqualvolta vi sia probabilità di danneggiamento della protezione disinserite il cavo d alimentazione fino a quando il collegaento a terra non sia stato ripristinato Per la messa a terra dei cavi LAN se la vostra LAN copre un area servita da più di un sistema di distribuzione...

Page 116: ...trica hasta las bornas de los cables de entrada del aparato el cable de alimentación o el juego de cable de alimentación suministrado Si existe la probabilidad de que la protección a tierra haya sufrido desperfectos desenchufar el cable de alimentación hasta haberse subsanado el problema Puesta a tierra del cable de la red local LAN Si la LAN abarca un área cuyo suministro eléctrico proviene de má...

Page 117: ...onte de energia até os terminais de ligação de entrada o cabo de alimentação ou o conjunto de cabo de alimentação do produto Sempre que parecer provável que a proteção tenha sido danificada desco necte o cabo de alimentação até que o aterramento seja restaurado Para aterramento de cabo de LAN Caso sua LAN cubra uma área servida por mais de um sistema de distribuiçãodeenergia certifique sedequeosat...

Page 118: ...C 7 Safety and Regulatory Statements Safety Information Japan Safety and Regulatory Statements Safety Information Japan ...

Page 119: ...C 8 Safety and Regulatory Statements Safety Information China Safety and Regulatory Statements Safety Information China ...

Page 120: ...d can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications Operation of this equipment in a residential area may cause interference in which case the user will be required to correct the interference at his own expense Canada This product complies with Class A Canadian EMC requirements Australia New Ze...

Page 121: ...tory Model Identification Number For regulatory identification purposes the HP 5400 zl Switches are assigned a Regulatory Model Number The Regulatory Model Number for these switches is RSVLC 0503 This regulatory number should not be confused with the marketing name HP 5400 zl Switches or product numbers J8697A J8698A J8699A and J8700A ...

Page 122: ...ns EMC Class A EN 55022 2006 A1 2007 EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 Safety EN 60950 1 2001 A11 2004 IEC 60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accep...

Page 123: ...C 12 Safety and Regulatory Statements EMC Regulatory Statements Safety and Regulatory Statements ...

Page 124: ...ffald I stedet er det dit ansvar at bortskaffe kasseret udstyr ved at aflevere det på den kommunale genbrugsstation der forestår genvinding af kasseret elektrisk og elektronisk udstyr Den centrale modtagelse og genvinding af kasseret udstyr i forbindelse med bortskaffelsen bidrager til bevarelse af naturlige ressourcer og sikrer at udstyret genvindes på en måde der beskytter både mennesker og milj...

Page 125: ...ipements électriques et électroniques La collecte et le recyclage de vos appareils mis au rebut indépendamment du reste des déchets contribue à la préservation des ressources naturelles et garantit que ces appareils seront recyclés dans le respect de la santé humaine et de l environnement Pour obtenir plus d informations sur les centres de collecte et de recyclage des appareils mis au rebut veuill...

Page 126: ...chiature contattare l ente locale per lo smaltimento dei rifiuti oppure il negozio presso il quale è stato acquistato il prodotto Verwijdering van afgedankte apparatuur door privé gebruikers in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden gedeponeerd bij het normale huishoudelijke afval U bent zelf verantwoordelijk voor het inleveren van uw...

Page 127: ...nerales de la casa Es responsabilidad del usuario eliminar los residuos de este tipo depositándolos en un punto limpio para el reciclado de residuos eléctricos y electrónicos La recogida y el reciclado selectivos de los residuos de aparatos eléctricos en el momento de su eliminación contribuirá a conservar los recursos naturales y a garantizar el reciclado de estos residuos de forma que se proteja...

Page 128: ...unting screws 2 15 cables connecting cables to switch ports 2 21 effects of non standard cables 5 2 infrastructure requirements 2 6 serial for direct console connection 2 24 cables twisted pair category 3 4 5 B 8 connector pin outs B 7 crossover cable pin out B 10 HP Auto MDIX feature B 7 MDI X to MDI connections B 9 B 11 MDI X to MDI X connections B 10 pin outs B 9 B 11 straight through cable pin...

Page 129: ...s C 9 environmental specifications A 2 EPS LEDs 2 20 operating characteristics 2 19 operation 2 19 EPS PoE power 2 18 equipment cabinet mounting the switch in 2 14 note on mounting screws 2 15 example network topologies 2 27 as an edge switch 2 28 basic connectivity 2 27 F factory default configuration restoring 1 13 5 13 Fan Status LED 1 8 1 9 showing error conditions 5 4 fans replacing fan trays...

Page 130: ...isplay 1 11 mode select indicators 1 10 Module Status 1 10 showing error conditions 5 4 on switch chassis 1 8 on switch modules 1 11 Power 1 8 behavior during error conditions 5 4 behavior during self test 2 14 Power Status 1 9 behavior during self test 2 14 showing error conditions 5 4 Self Test 1 8 behavior during self test 2 14 showing error conditions 5 4 Link LEDs 1 11 link test 5 12 M Max LE...

Page 131: ...5 2 11 mounting the switch in a rack or cabinet 2 4 2 5 power requirements 2 4 2 5 preparing the installation site 2 6 Proactive Network tools diagnostics with 5 9 R rack mounting the switch in 2 14 rebooting the switch to initialize changed module type 2 6 recycle statements D 1 redundant power connections 2 18 redundant power supply installation cautions 1 15 2 11 installing 2 10 slot for instal...

Page 132: ...console messages 5 11 checking the LEDs 5 11 diagnostic tests 5 10 end to end communications 5 12 link test 5 12 Ping test 5 12 switch operation 5 11 switch to device communications 5 12 twisted pair cabling 5 12 tips for troubleshooting 5 2 topologies effects of improper topology 5 2 examples of 2 27 as an edge switch 2 28 basic connectivity 2 27 Transceivers indications of unsupported 5 7 transc...

Page 133: ...6 Index Index V VT 100 terminal serial cable connection for 2 24 W wireless edge services wireless modules 3 7 wireless module backup process 3 9 wiring rules for twisted pair cables B 7 ...

Page 134: ......

Page 135: ...The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP will not be liable for technical or editorial errors or omissions contained herein June 2013 Manual Part Number 5998...

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