HP Pavilion n5000 - Notebook PC, Reference Manual

Page: 7 / 153

Reference Guide 7
Installing RAM modules .............................................................................................83
Removing RAM modules ............................................................................................85
Expanding the hibernate partition................................................................................86
Updating Windows Drivers .........................................................................................87
To download the latest Windows drivers...............................................................87
To locate Windows drivers on your system ...........................................................87
To use digitally signed drivers in Windows 98 and Windows ME ........................87
Service and Support........................................................................................................89
Hewlett-Packard Limited Warranty Statement ............................................................90
Getting Support for Your HP Notebook PC................................................................92
To use the Reference Guide ...................................................................................92
To get help from the HP notebook website............................................................92
To call HP for Service and Support.......................................................................93
Obtaining Repair Service ............................................................................................96
To receive warranty repair service.........................................................................96
To prepare your computer for shipment ................................................................96
Solving Problems with Your Computer ........................................................................99
Troubleshooting Techniques .....................................................................................100
Audio problems ...................................................................................................100
CD-ROM drive problems ....................................................................................100
Display problems .................................................................................................101
DVD problems.....................................................................................................102
Hard disk drive problems.....................................................................................104
Heat problems......................................................................................................105
Keyboard, touch pad, and mouse problems .........................................................105
Memory problems................................................................................................106
Modem problems .................................................................................................106
One-Touch button problems ................................................................................108
PC card problems ................................................................................................109
Performance problems .........................................................................................110
Port replicator problems ......................................................................................110
Power and battery problems ................................................................................111
Printing problems ................................................................................................112
Serial, parallel, and USB problems......................................................................113
Startup problems..................................................................................................114
Standby and resume problems .............................................................................115
Testing Hardware Operation .....................................................................................116
Recovering and Reinstalling Software.......................................................................118
To recover the factory installation of your hard disk ...........................................118
To replace a damaged Recovery CD ...................................................................119
To update the HP notebook BIOS .......................................................................119
To recover an application ....................................................................................120
Removing and Reinstalling the Hard Disk Drive ......................................................121