HP Pavilion n5000 - Notebook PC Reference Manual Download Page 100

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Solving Problems with Your Computer

Troubleshooting Techniques

100 Reference

Guide

Troubleshooting Techniques

This section contains solutions to a few common problems and troubleshooting
techniques for your HP notebook PC.

Audio problems

If sound is not audible

=

Press Fn+Up arrow several times.

=

Click the speaker icon on the taskbar to ensure that Mute is not checked.

=

When you are operating your computer in MS-DOS mode (for example, when running
MS-DOS games), you may find that the sound does not operate properly. Use
Windows applications for full use of sound capabilities.

If sound does not record

=

Check software controls for recording sound: Click Start, Programs, Accessories,
Multimedia (or Entertainment), Sound Recorder.

If the PC card detection beep(s) at startup are very loud and volume cannot be
adjusted

=

Download the latest audio driver from the technical support area of the HP notebook
website www.hp.com/notebooks.

You may also want to test the audio with diagnostics. See “Testing Hardware Operation.”

CD-ROM drive problems

If you can’t boot from a CD in the CD-ROM drive

=

Make sure the CD is a bootable CD, such as the Recovery CD.

=

If you always want to boot from a CD when one is present, check the boot order in
BIOS Setup and change it.

1. Click Start, Shut Down, Restart.

Summary of Contents for Pavilion n5000 - Notebook PC

Page 1: ...HP Notebook PC Reference Guide ...

Page 2: ...served Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions...

Page 3: ...ser License Agreement EULA The following License Terms govern the use of the software Use Customer may use the software on any one computer Customer may not network the software or otherwise use it on more than one computer Customer may not reverse assemble or decompile the software unless authorized by law Copies and Adaptations Customer may make copies or adaptations of the software a for archiv...

Page 4: ...ay terminate this software license for failure to comply with any of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice Updates And Upgrades Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement Export Cl...

Page 5: ...e computer 21 To set up Windows 21 To register your computer 22 To connect to an Internet Service Provider 23 To reset your computer 24 Using Your Computer 27 Operating the Computer 28 To use the Fn hot keys 28 To use the Windows and Applications keys 29 To use the embedded keypad 29 To use the ALT GR key 30 To adjust the display brightness 30 To adjust the volume 31 To use the touch pad 32 To use...

Page 6: ...eed 55 Making Connections 57 Using the Modem 58 To connect the modem 58 To connect to the Internet 60 To disconnect from the Internet 60 To dial in to a network 61 To change your modem settings 61 To send and receive e mail 62 To send and receive faxes Windows 98 and Windows ME 63 To send and receive faxes Windows 2000 64 Connecting to a LAN 66 Connecting PC Cards 67 Connecting External Components...

Page 7: ...96 Solving Problems with Your Computer 99 Troubleshooting Techniques 100 Audio problems 100 CD ROM drive problems 100 Display problems 101 DVD problems 102 Hard disk drive problems 104 Heat problems 105 Keyboard touch pad and mouse problems 105 Memory problems 106 Modem problems 106 One Touch button problems 108 PC card problems 109 Performance problems 110 Port replicator problems 110 Power and b...

Page 8: ...y options 126 Hardware specifications 130 Software specifications 133 Software system resources 134 Modem Reference Information 136 AT Commands Ambit 136 S Registers Ambit 141 Selected Result Codes Ambit 142 Safety Information 143 Power Cords 143 Battery Safety 144 Laser Safety 145 LED Safety 145 Regulatory Information 146 U S A 146 Canada 147 European Union 147 Japan 148 Russia 148 International ...

Page 9: ...Reference Guide 9 Introducing Your Computer ...

Page 10: ...k PC comes with preinstalled software and various models are configured with different combinations of software To see the list of software included with your computer check HP Notes in the HP Library click Start Programs HP Library HP Notes or double click the HP Notes icon on the desktop For Windows ME click Start Help Your HP Notebook HP Notes To buy accessories You can buy accessories for your...

Page 11: ... with your computer It shows how to set up and operate your computer and where to go for help if you run into trouble HP Notes This document contains late breaking information available after the Reference Guide was completed Start Programs HP Library HP Notes or double click the HP Notes icon on the desktop For Windows ME Click Start Help Your HP Notebook HP Notes Introductory Microsoft manual fo...

Page 12: ...w 1 One Touch buttons 8 CD ROM drive or DVD 2 Power switch 9 Microphone 3 Status lights see Status lights on page 16 10 CD ROM or DVD eject button 4 Pad Lock touch pad on off button 11 Blue standby button 5 Touch pad pointing device 12 Modem port on selected models 6 Scroll up down toggle 13 LAN port on selected models 7 Click buttons ...

Page 13: ...ing Parts of the Notebook Reference Guide 13 Front view 14 Headphone audio jack 15 Status panel mode select button on selected models 16 Status panel on selected models 17 Multimedia buttons on selected models 18 Latch to open computer ...

Page 14: ...USB ports 20 PS 2 port external mouse or keyboard 27 Microphone jack 21 Serial port 28 Kensington lock slot security connector 22 Parallel port 29 PC card slots 23 VGA port external monitor 30 System off button for resetting computer 24 Infrared port on selected models 31 PC card eject buttons 25 TV output port 32 Floppy disk drive ...

Page 15: ...Introducing Your Computer Identifying Parts of the Notebook Reference Guide 15 Bottom view 33 Battery 34 Battery latch 35 RAM expansion cover 36 Port replicator docking connector on selected models ...

Page 16: ...ntifying Parts of the Notebook 16 Reference Guide Status lights 1 Power 2 Battery 3 Caps lock capital letters 4 Num lock numeric keypad 5 Scroll lock 6 Floppy disk drive access 7 Hard disk drive access 8 CD ROM drive or DVD access ...

Page 17: ...arallel lines when it is paused and when you press the mode button you can also display sequentially the four modes listed above When the computer is off the CD player is off and the AC adapter is not connected you can view the status panel by sliding the multimedia power switch to the left to turn it on Remember to turn it off when you are through checking the status panel If you change the Windo...

Page 18: ...same state when you are ready to resume work To put the computer in standby mode when it is on press the large blue standby button which is found in the middle of the four smaller One Touch buttons above the center of the keyboard Pressing the standby button turns off the display and the hard disk drive and it saves your current session to RAM Standby can also occur automatically when the timeout ...

Page 19: ...t edge until the battery latch clicks shut Once you have installed the battery connect the AC adapter to the computer and recharge the battery while you work You can also replace a low battery with another that is more fully charged WARNING Do not mutilate puncture or dispose of batteries in fire A battery can burst or explode releasing hazardous chemicals A rechargeable battery must be recycled o...

Page 20: ...g an unauthorized AC adapter can damage the computer and may void your warranty Refer to the warranty statement for your product To connect a phone line Selected models of the HP notebook PC include a built in modem If you prefer you can instead use a PC card modem or an external modem to connect a phone line 1 Plug one end of the phone line into the modem phone jack on the computer Be sure it cli...

Page 21: ... light next to the power switch see Status lights on page 16 reports the following steady green light computer is on steady amber light computer is in system standby or suspend mode no light computer is off or in hibernate mode See Managing Power Consumption on page 48 for additional information about turning off your computer Hint If your computer does not turn on when operating on battery power ...

Page 22: ...n problems with your modem try redialing If that doesn t work you can skip registration for now To register your computer Be sure to register your computer Registering is free and fast and it ensures you will receive quicker more personalized support The information you provide during registration will be used to provide you with better products and services There are three ways to register by mod...

Page 23: ...m or you can register by phone or fax By phone You can call your HP Customer Care Center and register by phone Check To call HP on page 93 for the phone number By fax If a printer is connected to your computer you can print a copy of your registration and fax it to HP You will find the fax number on the registration form By completing registration you will Record your ownership of the computer wit...

Page 24: ...P click Start Settings Control Panel Internet Options and select the Connections tab Select either Dial whenever network connection is not present or Always dial my default connection in order for HP e Center to connect to AOL You can also make arrangements with an ISP of your choice for Internet connection To reset your computer If Windows or your computer stops responding you can reset the compu...

Page 25: ...Introducing Your Computer Setting Up the Computer Reference Guide 25 4 After the computer shuts down slide the power switch and release it to turn the computer on again ...

Page 26: ......

Page 27: ...Reference Guide 27 Using Your Computer ...

Page 28: ... F2 Increases the display s brightness TFT screens only Fn F3 Decreases the display s brightness HPA screens only Fn F4 Increases the display s brightness HPA screens only Fn F5 Switches among the built in display an external display and simultaneous displays Fn F7 Toggles the sound on and off mutes sound Fn F8 Toggles the embedded numeric keypad on and off see To use the embedded keypad on page 2...

Page 29: ...Windows Explorer Windows key F1 Runs Windows Help and Support Windows key F Runs Windows Find Files or Folders Windows key M Minimizes all displayed windows Shift Windows key M Returns all minimized windows to original size Windows key R Starts the Windows Run dialog box To use the embedded keypad After pressing Fn F8 to activate the numeric keypad you must press the Lock key in the top row of the...

Page 30: ... ALT GR to type the character 1 Shifted 2 Unshifted 3 ALT GR To adjust the display brightness You can adjust the brightness of your notebook s display For TFT screens To decrease the brightness press Fn F1 To increase the brightness press Fn F2 For HPA screens To decrease the brightness press Fn F3 To increase the brightness press Fn F4 When you are using battery power the display dims automatical...

Page 31: ...hanging the volume setting click Mute With the multimedia buttons If your computer has multimedia buttons located on the front of the computer use the volume control buttons to adjust volume for most audio applications including the CD player when the computer is on When the computer is off you can use these buttons to adjust the volume for music CDs To increase the volume press the volume control...

Page 32: ...s on a mouse to make your selection You can also tap on the touch pad instead of clicking a button To open an application move the pointer over the icon then press the left click button twice rapidly double click You can instead tap twice on the touch pad To make a menu selection move the pointer to the item and click the left click button once To open the shortcut menu for an item move the pointe...

Page 33: ...ation for right handed or left handed operation Button tab for mouse Button Actions tab for touch pad double click speed pointer speed and pointer trail click sensitivity Note The touch pad is by default inactive when an external mouse is installed You can enable both touch pad and an external pointing device by changing the BIOS setting See Using the BIOS Setup Utility on page 82 To use the One T...

Page 34: ...ly and then start this application or find this website select Enable system wake up for this button 8 Click OK then OK again to close the Keyboard properties window To format display of application names When you press a One Touch button on your HP notebook the name of the application that is starting appears onscreen You can change the size color and font of the display as well as the length of ...

Page 35: ... Click the Size arrow 2 Select the desired size 3 Click Preview to see a sample message displayed in that size 4 Click Done then OK To change the length of time the display appears 1 Click a Timeout arrow repeatedly to choose a number from 1 to 10 seconds 2 Click Preview to see a sample message displayed for that time 3 Click Done then OK To insert or remove a CD or DVD CAUTION Do not insert or re...

Page 36: ...o play DVD movies has been preinstalled on your computer Click Start Programs HP DVDExpress HP DVD Player If you need to reinstall the HP DVD player software run C HP PROGRAMS DVD SETUP EXE To use your CD RW drive If your computer came with a CD RW drive the software needed to read write and rewrite CDs will need to be installed Depending on the operating system on your notebook continue with one ...

Page 37: ...yer run C HP PROGRAMS DVD SETUP EXE The software needed to read write and rewrite CDs will need to be installed Depending on the operating system on your notebook continue with one of the following procedures Adaptec software preloaded Click Start Programs Adaptec Easy CD Creator Setup You can also go to C HP PROGRAMS CDRW SETUP EXE to run the install directly Adaptec software on CD Locate the Ada...

Page 38: ...assword However the BIOS password protection does not ask for a password when your computer resumes after standby suspend or hibernate while Windows does provide that security If you want to set up hardware password protection see Using the BIOS Setup Utility on page 82 To set up password protection in Windows 98 1 Click Start Settings Control Panel 2 Double click Passwords 3 Select Change Passwor...

Page 39: ...Help To activate password protection when resuming in Windows 2000 1 Check that you have set up a Windows password as described above 2 Click Start Settings Control Panel 3 Double click Power Management 4 Select Advanced tab 5 Check Prompt for password when computer goes off standby 6 Click OK To set up password protection in Windows ME 1 Click Start Settings Control Panel 2 Double click Passwords...

Page 40: ...d tab 5 Check Prompt for password when computer goes off standby and hibernate 6 Click OK To attach a security cable Your computer has a built in connector that allows you to secure the computer with a cable The Kensington MicroSaver lock system works with this connector and is available at many computer stores 1 Wrap the cable around a stationary object such as a table leg 2 Loop the cable to cre...

Page 41: ...plication click Start Programs and the name of your software Refer to help within the application for tips on usage Note Your notebook may ship with McAfee Virus Scan 5 02 for Windows 95 and 98 Although HP has tested version 5 02 for use on this notebook McAfee does not officially support Windows ME with this version McAfee is currently developing a new version of Virus Scan to support Windows ME ...

Page 42: ...proper use of keyboards and other input devices has been associated with ergonomic injury For more information about reducing your risk visit our ergonomics website or see Working in Comfort in the online HP Library Your mobile work environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provide lower...

Page 43: ... built in palm rest which is ideal for this purpose Try to type as lightly as possible The notebook keyboard requires little force to activate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 5 and 4 kilograms approximately 3 to 8 pounds When traveling be sure to carry your computer properly to minimize ...

Page 44: ...se loss of data or damage to the drive Carry the computer in a padded case to protect against bumps and jolts Set the computer down gently When the computer has been in a very cold or very hot environment do not start it again until it has returned to a more moderate temperature To take care of your computer Provide adequate ventilation around the computer Ensure that the notebook is sitting on a ...

Page 45: ...re using another application see help for updating information For Windows 98 and Windows ME check your disk using the scandisk utility click Start Programs Accessories System Tools ScanDisk For Windows 2000 check your disk using error checking open My Computer select the disk you want to scan click File click Properties select the Tools tab and click Check Now To extend the life of the display Ob...

Page 46: ... loss by self discharge and to avoid deterioration of battery performance For a model with a dual speed processor use the lower speed on battery power see To control the processor speed on page 55 The default settings conserve battery power To clean your computer You can clean the computer with a soft cloth dampened either with clean water or with water containing a mild detergent Do not use an ex...

Page 47: ...Reference Guide 47 Traveling with Your Computer ...

Page 48: ...propriate key See To use manual power management below To use automated power management System hibernation standby monitor and hard disk timeouts automatically occur based on the values set in the Power Management Properties window Windows 98 or the Power Options Properties window Windows ME and Windows 2000 The following tables describe the power management timeouts you can set in Windows System...

Page 49: ...o return to your current session Turn off hard disks Action Turns off only the hard disk drive This is usually set to occur shortly after the monitor is turned off When No hard disk access for the specified interval Resume Press any key or move the pointer to return to your current session System standby Action Turns off the display and hard disk drive to conserve battery power When No activity of...

Page 50: ...ndows ME For details see Windows Help and Support 3 Set the timeout periods you prefer You can choose Never but that setting is not recommended for hibernate mode 4 Click OK To use manual power management You can manage your computer s power manually whenever you need to with any of the following three levels of power management System standby Action Turns off the display and hard disk drive When ...

Page 51: ...t Shut Down Hibernate Windows ME and Windows 2000 OR Configure lid power button or sleep button to perform the hibernation action Then close lid or press button Windows 98 Windows ME and Windows 2000 Resume Slide the power switch to the left to recover your current session This may take several minutes Hibernate mode also occurs automatically when battery power reaches a critically low level See T...

Page 52: ...power switch to the left to start a new session This may take several minutes If the system stops responding and you are not able to turn off the computer as described above you can still recover See To reset your computer on page 24 To set power management properties 1 Click Start Settings Control Panel 2 Double click Power Management in Windows 98 double click Power Options in Windows 2000 and W...

Page 53: ... to save your work and shut down if the battery is low Follow the tips in this section to maximize the length of time you can operate on battery power To check the battery status From the battery status light The battery status light reports the following information Green AC attached battery full Amber AC attached battery charging Red AC attached battery will not accept charge abnormal ...

Page 54: ... panel mode button repeatedly until you see the battery icon and the percentage of charge remaining To respond to a low battery warning The computer automatically alerts you when the battery power drops to a critically low level First you will hear a high pitched beep Then if you have not taken restorative action within a short time the system hibernates You won t be able to turn the computer on a...

Page 55: ...n page 48 for other ideas about reducing power consumption while the computer is not in use To control the processor speed If your computer contains a high speed Pentium III processor with Intel SpeedStep Technology you can change settings that control the processor speed Your computer has this feature if the taskbar contains an Intel SpeedStep Technology icon a checkered flag With the default set...

Page 56: ...le the dual speed feature change the Intel SpeedStep Technology setting in BIOS Setup in the Power menu For information on how to run BIOS Setup see Using the BIOS Setup Utility on page 82 To set the speed used by the processor while Windows is running double click the Intel SpeedStep Technology icon in the taskbar or use the Control Panel Power icon ...

Page 57: ...Reference Guide 57 Making Connections ...

Page 58: ... Internet Service Provider ISP that has V 90 interoperable modems Check with your ISP for a list of telephone numbers that support V 90 Note that the maximum speed for faxing is 14 4Kbps Even though the built in modem is capable of downloading at 56Kbps your ISP may not operate at this speed please check with your service provider for information Transmission rates also depend on the condition of ...

Page 59: ...nnections only Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider The number of failed attempts and the period of time you must wait before trying again differ from country to country Check with your telephone company For example if you are dialing from Italy and you fail to connect to your server or cancel the connection you must wait one minut...

Page 60: ...ple www hp com in the browser s Address field To search for information on the Web you can use the browser s Search tool and enter the word or phrase you are looking for To use AOL as your ISP When you use AOL as your Internet Service Provider you can access the Internet only with AOL s own software you can t use a standard browser like Internet Explorer As a result You cannot view websites by cli...

Page 61: ...Windows 98 or Windows ME or Phone And Modem Options Windows 2000 in Control Panel to change many modem settings For Windows 98 and Windows ME on the General tab click Properties to set connection speeds or special dialing options For Windows 2000 on the Modems tab click Properties to set connection speeds or on the Dialing Rules tab click Edit to set dialing options Communications software Many co...

Page 62: ...h your computer or an e mail system of your choice This section includes instructions for using Outlook Express To start Outlook Express 1 Double click the Outlook Express icon on the desktop 2 If you are not currently connected to the Internet the Dial up Connection window appears Choose Connect to connect to the Internet To send an e mail message 1 Start Outlook Express 2 Click the New Mail tool...

Page 63: ...creen instructions If you re unsure which setting to choose accept the default choice To send a fax With Windows 98 or Windows ME 1 In QuickLink click the QuickFax tool on the main toolbar 2 Enter the fax number and the recipient s name and company 3 Type the message body in the QuickFax Note area 4 Click Send Fax If instead you want to send a document as a fax open the document in its application...

Page 64: ...ntrol Panel Fax Enter your fax information 2 On the Advanced Options tab add a fax printer If you do not want to receive faxes stop here 3 On the Advanced Options tab open the Fax Service Management window 4 In the list under Fax click Devices then right click the modem and click Properties 5 On the General tab enable the modem to receive faxes 6 On the Received Faxes tab select the option to save...

Page 65: ...ceive view and print faxes With Windows 2000 if you enabled the modem to receive faxes they are received automatically 1 Click Start Programs Accessories Communications Fax My Faxes 2 In the Received Faxes folder double click the fax 3 To print click File Print ...

Page 66: ...LAN port The cable must have an RJ 45 connector 3 Windows 2000 automatically detects and sets up a LAN connection For Windows 98 or Windows ME open Network in Control Panel to set up support for a LAN connection on your network For example you can add the Microsoft TCP IP protocol See Windows Help or your Microsoft manual for information about setting up and using LAN connections click Start Help ...

Page 67: ...a If you do you could lose data or the computer could stop responding To insert a PC card 1 Hold the card with its face up and its connector holes toward the card slot 2 Slide the PC card into the upper or lower slot until it is flush with the computer To remove a PC card 1 Stop the PC card Double click on the PC card icon in the lower right of your screen In PC Card Properties select the PC card ...

Page 68: ...ection after a resume operation If this occurs 1 Stop the network PC card Double click on the PC card icon in the lower right of your screen In PC Card Properties select the network card Click Stop 2 Flip the eject button out so that it sticks out from the side of the computer 3 Press the eject button and pull out the network card 4 Insert the card again to reestablish network connection ...

Page 69: ... on the rear of the computer or on the port replicator you can connect the following external components Table numbers refer to numbers in the figures Component Port location on Notebook Port replicator on selected models Audio device input 10 Infrared device on selected models 8 Microphone 5 11 Modem serial 2 5 Monitor 3 7 Printer parallel 7 6 Printer serial 2 5 PS 2 keyboard 6 3 PS 2 mouse 6 2 S...

Page 70: ...necting External Components 70 Reference Guide Notebook ports 1 AC adapter jack 2 Serial port 3 VGA port external monitor 4 TV out 5 Microphone port 6 PS 2 port 7 Parallel port 8 Infrared port on selected models 9 USB ports ...

Page 71: ...nal monitor 8 TV out 9 USB ports 2 10 Audio in 11 Microphone port 12 Audio out external speaker To connect a printer or another parallel device The parallel port uses a standard 25 pin connector most commonly used for connecting dot matrix ink jet and laser printers You can also use it to connect a parallel Zip drive Connect the parallel printer cable or other parallel cable to the parallel port o...

Page 72: ...hat has a PC type jack first connect its cable to an adapter cable with a PS 2 jack Note To use hot keys from an external keyboard substitute Ctrl Alt for the computer Fn key Use the Ctrl and Alt keys on the left side of the keyboard For example to access Fn F2 increase display brightness press Left Ctrl Left Alt F2 To connect a USB device Universal serial bus USB provides a bidirectional serial i...

Page 73: ...in speakers automatically turn off To use infrared devices Provided for selected models You can communicate between your HP notebook PC and infrared IR devices without using cables To enable the infrared port Note In the BIOS Setup utility INFRARED COMMUNICATION IS BY DEFAULT DISABLED BEFORE YOU USE YOUR INFRARED PORT TO TRANSFER FILES OR TO PRINT TO AN INFRARED PRINTER YOU MUST ENABLE THE INFRARE...

Page 74: ...ceed to print With Windows 98 you must install the printer driver and assign it to the notebook s Infrared Printing LPT port which is usually assigned to LPT3 Click Start Settings Printers Add Printer and follow the onscreen directions If you have already assigned a printer to the parallel port you can assign the same printer to the infrared port by adding another printer Windows will keep the sam...

Page 75: ...or to the VGA port on the rear of the computer or on the optional port replicator 3 Connect the monitor to a power source and turn it on 4 Slide the power switch to turn on the computer To switch the display to the external monitor Close the computer lid OR Press Fn F5 or Left Ctrl Left Alt F5 on an external keyboard to cycle through the display options notebook display external monitor both To ad...

Page 76: ...ol Panel Display Settings tab Position the second monitor to the right or left of your notebook display to match your monitor location 7 Make sure that the Settings box Extend my Windows desktop onto this monitor is checked You can change the Screen area and Colors settings for the second monitor by selecting Display 2 These settings can be different from your notebook display settings To use a TV...

Page 77: ...It may be necessary to change the TV settings in the BIOS Setup utility To do this reboot your computer and when you see the HP logo press F2 to start the BIOS Setup utility Then select the appropriate television type in the Main settings page of the BIOS Setup To disable TV To return the system to normal operation click the monitor or display icon in the system tray and deselect the TV option Not...

Page 78: ...port replicator Make sure that the AC status light is on 2 Align the computer with the locator pins on the port replicator 3 Press the computer down until it clicks into place Make sure that the dock status light is on 4 Open the computer and slide the power switch to the left to turn it on After the computer is turned on you can close the lid while it is running ...

Page 79: ...ctions Connecting External Components Reference Guide 79 To disconnect from the port replicator 1 Press down on the release tab on the right side of the port replicator 2 Lift the computer from the port replicator ...

Page 80: ......

Page 81: ...Reference Guide 81 Configuring and Expanding Your Computer ...

Page 82: ...ity options on page 126 4 After you have finished making changes press F10 or select Exit Saving Changes and Exit 5 Press Enter then Enter again to confirm and reboot the computer If the settings cause a conflict between devices during reboot the system prompts you to run BIOS Setup and the conflicting settings are marked The pointing devices are not active in the BIOS Setup utility Press the Righ...

Page 83: ... only by its three nonconnector edges Otherwise you may damage the module due to electrostatic discharge Static electricity can permanently damage computer chips It is therefore important to discharge the static electricity from your body before touching or installing the memory module Discharge your body s electricity by touching the metal shielding around the connectors on the rear of the comput...

Page 84: ... RAM modules 84 Reference Guide 4 Insert the RAM expansion module into the connector at about a 30 angle until it s fully inserted Then press down at both sides of the module until it latches 5 Replace the RAM expansion module door 6 Insert the battery ...

Page 85: ...ou remove the RAM expansion cover 1 Release the two latches at the sides of the RAM expansion module by pushing them gently outward away from the sides of the module When you release the latches the free edge of the module pops up 2 Pull the module out of the connector 3 Replace the RAM expansion module door ...

Page 86: ...he Recovery CD in the CD ROM or DVD drive If your system came with two Recovery CDs insert Disc 1 5 Restart the computer and when you see the HP logo press Esc 6 Select CD ROM DVD Drive as the first boot device and press Return to continue 7 If you want to choose a nondefault partition size select the Advanced menu and select a size from the Hibernate Partition Size drop down list 8 If you want to...

Page 87: ...ath and filename of the location directly for example c hp drivers audio To use digitally signed drivers in Windows 98 and Windows ME If you have chosen to enable driver signing in Windows 98 and Windows ME you may need to obtain updated drivers for your notebook PC During installation Windows 98 and Windows ME expect each driver file to include a digital signature file with a cat extension when d...

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Page 89: ...Reference Guide 89 Service and Support ...

Page 90: ...ucts will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product The level of warrant...

Page 91: ...TS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXC...

Page 92: ... information The Contents tab lists the headings of all the topics in the guide The Index tab provides an alphabetical list of the keywords in the guide you can locate a keyword either by typing it in the box or by scrolling through the list The Search tab allows you to find specific words and phrases To get help from the HP notebook website HP has a website on the Internet dedicated to HP noteboo...

Page 93: ...l website at www hp com hps instant index htm To call HP for Service and Support If you are unable to solve a problem with your computer you can call the HP Customer Care Center The Customer Care Center will assist you at no charge during the term of the warranty for warranty related questions you are responsible only for cost of the telephone call During the free assistance period HP will assist ...

Page 94: ...1000 Canada 1 905 206 4663 Latin America Mexico City 52 58 9922 Mexico outside Mexico City 52 01 800 472 6684 Asia Pacific Australia 61 0 3 8877 8000 Hong Kong 852 800 96 7729 Japan 81 0 3 3335 8333 Malaysia 60 0 3 295 2566 New Zealand 64 0 9 356 6640 People s Republic of China 86 800 810 5959 Singapore 65 272 5300 Taiwan 886 2 2717 0055 Europe Austria 43 0 7114 20 1080 Belgium Dutch 32 0 2 626 88...

Page 95: ...1 317 6333 Russia Moscow 7 095 797 3520 Russia St Petersburg 7 812 346 7997 Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Turkey 90 0 212 221 69 69 United Kingdom 44 0 207 512 52 02 Africa Middle East Israel 972 0 9 952 4848 Republic of South Africa 27 0 86 000 1030 ...

Page 96: ...the country of use it must be returned to a supported country for services Warranty service may include the cost of shipping handling duties taxes freight or fees to or from the service location To repair your computer outside the warranty period If your PC is no longer in the warranty period contact the appropriate Customer Care Center The HP support person will let you know about repair charges ...

Page 97: ...re to wrap at least 3 inches of protection around the unit and the courier will put it into one of their boxes HP recommends that you leave the hard disk drive in the computer when you send it for repair When the computer is returned you can restore your data from the backup you made If you nevertheless want to remove the hard disk drive for this or some other reason see Removing and Reinstalling ...

Page 98: ......

Page 99: ...Reference Guide 99 Solving Problems with Your Computer ...

Page 100: ...ons for full use of sound capabilities If sound does not record Check software controls for recording sound Click Start Programs Accessories Multimedia or Entertainment Sound Recorder If the PC card detection beep s at startup are very loud and volume cannot be adjusted Download the latest audio driver from the technical support area of the HP notebook website www hp com notebooks You may also wan...

Page 101: ...s to increase the brightness Press Fn F5 in case the internal display was disabled Do this three times to return to the state you started from If the computer is cold allow it to warm up If the screen is difficult to read Check whether the display resolution is set to its default setting 800 600 for 12 TFT and 13 HPA displays or 1024 768 for 13 14 and 15 TFT displays 1 Click Start Settings Control...

Page 102: ... F5 in case the external monitor was disabled Do this three times to return to the state you started from The external monitor may not be detected In the BIOS Setup utility try setting Video Display Device to LCD CRT in the Main menu You may also want to test the display with diagnostics See Testing Hardware Operation DVD problems If you can t boot from a CD or DVD in the DVD drive Make sure the C...

Page 103: ...ndly software reboot your system and attempt to play the movie again If you get a Region Code error when playing a DVD movie Most DVDs include regional codes that are embedded into the disc data These codes prevent DVD movies from being played in regions of the world that are different from where they are sold If you get a Region Code error you are trying to play a DVD from a region that is differ...

Page 104: ...K If the DVD movie doesn t fill the screen On a double sided DVD each side may have a different format standard or widescreen In the widescreen format black bands appear at the top and bottom of the screen To view the standard format flip the disc over and play the other side You may also want to test the DVD drive with diagnostics See Testing Hardware Operation Hard disk drive problems If the com...

Page 105: ... that the fan is working properly The computer warms up with normal use When you charge the battery it gets even hotter and certain applications like DOS games use more CPU power than others and so contribute to a greater temperature increase You may also want to test the fan with diagnostics See Testing Hardware Operation Keyboard touch pad and mouse problems If the touch pad is difficult to cont...

Page 106: ...diagnostics See Testing Hardware Operation Note Using both external and internal keyboard and pointing devices touch pad and external PS 2 mouse if they do not work together as you expected please check the BIOS settings See Using the BIOS Setup Utility on page 82 Memory problems If a message says you are out of memory In Windows Help and Support search for Memory Troubleshooter If you are having ...

Page 107: ...odem driver from the technical support area of the HP notebook website www hp com notebooks In Windows 98 or Windows ME run the modem diagnostics 1 Click Start Settings Control Panel 2 Double click Modems 3 Click the Diagnostics tab 4 Click the port to which your modem is attached 5 Click More Info In Windows 2000 run the modem diagnostics 1 Click Start Settings Control Panel 2 Double click Phone ...

Page 108: ...ms tab 4 Select the internal modem 5 Click Remove 6 Click OK One Touch button problems If One Touch buttons are not working properly Check that the applications associated with the buttons are the ones you want 1 Click Start Settings Control Panel 2 Double click Keyboard 3 Select the One Touch buttons tab 4 Click on the button of the key you want to reconfigure 5 Select the application or website ...

Page 109: ...e for information about supported PC cards Try the card in another computer Reboot the computer If an I O card stops communicating properly The card may have been reset if the computer in on standby or turned off Exit any applications then remove and reinsert the card If a PC card modem is not working In Windows 98 or Windows ME disable the internal modem 1 Click Start Settings Control Panel 2 Dou...

Page 110: ...ot the computer Delete temporary and unneeded files Certain background operations such as virus scanning software can affect performance while they re running Some file browsers may be unresponsive while they re processing a graphic image or waiting for broken network connections to time out Install additional memory if Windows is spending a lot of time swapping to disk Check the amount of availab...

Page 111: ...Word for Windows you can extend the save time or disable this feature to reduce hard disk access If the operating time has become shorter and the battery is more than a year or two old you may need to replace the battery Set the display brightness to the lowest comfortable level Heavy modem use can affect battery operating time PC card use can affect battery operating time If the battery doesn t c...

Page 112: ...ns insert a paper clip into the system off button on the left side of the computer Then slide the power switch to turn the computer on If the computer doesn t standby as expected If you have a connection to another computer the computer doesn t standby if the connection is actively in use If the computer is performing an operation it normally waits for the operation to finish You may also want to ...

Page 113: ...n to see if it s loose Check settings in BIOS Setup 1 Click Start Shut Down Restart 2 When you see the HP logo press F2 to enter the BIOS Setup utility 3 From the System Devices menu check that Serial Port is enabled If you standby and resume reboot the computer to reenable the mouse If a serial modem doesn t work properly In Windows Help and Support use the Modem Troubleshooter Check the port con...

Page 114: ... see if it s loose Check settings in BIOS Setup 1 Click Start Shut Down Restart 2 When you see the HP logo press F2 to enter the BIOS Setup utility 3 From the System Devices menu check that Parallel Port or Serial Port is enabled If the USB port is not working Contact the vendor of the peripheral device or check the HP notebook website for the latest versions of the USB drivers You may also want t...

Page 115: ...u The default boot order is 1 Hard Drive 2 Floppy Drive and 3 CD ROM DVD Drive 4 Select Floppy Drive for first boot device 5 Exit the BIOS Setup utility Standby and resume problems If the computer takes a long time to resume after being on standby In Windows the computer can take a minute or longer to resume when a network card is installed While the operating system is loading drivers and checkin...

Page 116: ...est 1 Reboot the computer and when you see the HP logo press F10 2 When you see the initial diagnostics screen press F2 twice to continue 3 When the hardware detection finishes check the list of detected hardware If a device is not detected or fails its test it may be configured incorrectly in the BIOS You can confirm the problem by running BIOS Setup utility and checking the settings 4 Press F2 t...

Page 117: ...stem and test information press F4 repeatedly twice if you are at the advanced test screen three times from the basic test screen to create a Support Ticket log file You will need a blank floppy disk to save the Support Ticket or you can save it on the hard disk by following onscreen instructions 8 If you want to view the Support Ticket press F7 9 Press F3 twice to exit and reboot ...

Page 118: ...over the original Windows software and operating system that came with your computer CAUTION This procedure will format the hard disk drive After the hard disk drive is formatted you ll need to reinstall any applications Reformatting the hard disk drive will erase all data on the disk 1 Back up all data from your hard disk 2 Connect the AC adapter to the computer 3 Insert the bootable Recovery CD ...

Page 119: ... exactly Otherwise the computer may be damaged The BIOS update process resets the configuration settings in the BIOS Setup utility and it erases any BIOS passwords 1 Remove any PC cards 2 If the notebook is docked undock it 3 Connect the AC adapter to the notebook 4 Insert the BIOS update disk in the floppy disk drive 5 Restart the computer 6 Press Esc when you see the HP Invent logo and select th...

Page 120: ...our hard drive in c hp programs Each application has its own folder that includes a file of instructions readme txt A few factory installed applications do not have installation programs on the hard drive If your computer came with one of these applications for example Microsoft Works Microsoft Encarta or Microsoft Money you can reinstall it by using the appropriate CD ROM Note The Recovery CD res...

Page 121: ...the drive yourself follow these instructions carefully If you decide to remove the hard disk drive 1 Shut down the computer unplug the AC adapter and remove the battery 2 Close the display and from the rear of the computer remove the two Phillips screws from the back of the plastic hinge covers 3 Lean the display backward as far as possible so that it is out of the way CAUTION Do not touch metal s...

Page 122: ...touching the interior of the computer discharge static electricity by touching the metal shielding around the connectors on the rear of the computer 6 Slide the keyboard backward to detach it then tilt it forward and turn it upside down Keep the keyboard cable attached 7 Unscrew the four Phillips screws from the sides of the hard disk drive case They remain attached to the case 8 Tilt up the rear ...

Page 123: ...ilt it forward and turn it upside down Keep the keyboard cable attached 7 Important Move the wires to the left of the drive location out of the way 8 Tilt up the rear of the hard disk drive you want to install and rocking it carefully side to side push the drive forward into the connector 9 Fasten the hard disk drive with the four attached Phillips screws in the sides of the case 10 Tilt the keybo...

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Page 125: ...Reference Guide 125 Specifications and Regulatory Information ...

Page 126: ...bles below for more information Main Menu Default BIOS Revision Shows the current BIOS version Detected automatically System Time Sets the time using 24 hour format Values set take effect immediately System Date Sets the date using mm dd yyyy format Floppy Drive Sets the floppy drive type Detected and set automatically Internal Hard Disk Sets the hard disk drive size Detected and set automatically...

Page 127: ...al Fn key Enables or disables Left Ctrl Left Alt on external keyboard to simulate notebook keyboard Fn key Enabled IDE Controller Configures local bus IDE controller to enable primary channel Primary primary and secondary channel Both or neither Disabled Both FDD Controller Enables or disables floppy disk drive controller Enabled Serial Port Sets how the serial port is configured by the user Enabl...

Page 128: ...rrupt Sets the interrupt IRQ 7 DMA channel When ECP mode is enabled sets the DMA channel DMA 3 LCD Status Panel Display Enables or disables display of the status panel Enabled LCD Status Panel Date Format Set date format on the status panel mm dd yy month date year LCD Status Panel Time Format Set time format on the status panel hh mm am pm Security Menu Default User Password Is Shows if a user pa...

Page 129: ...y Sets CPU high speed low speed mode for AC and battery operation boot at high speed with AC otherwise low Auto no runtime support boot at low speed Disabled boot at low speed Battery Optimized boot at high speed Max Performance or boot at low speed with AC otherwise high Reversed Auto Auto Turn On on Dock Enables or disables automatic system turn on when computer is docked Enabled Boot Menu Defau...

Page 130: ...ect security date or time changes Save Changes Saves Setup changes to CMOS and stays in Setup Security settings are saved when changed Hardware specifications Dimensions 13 03 x10 72 x1 59 331x272 3x40 5mm for 12 1 14 1 13 46 x10 92 x1 65 342x276 6x42 0mm for 15 Weight 6 5lbs 3 0kg with 12 1 TFT LCD LiIon battery FDD CD ROM 64MB HDD CPU Intel PIII Celeron uPGA2 with SpeedStep PIII only 100MHz FSB ...

Page 131: ...local bus specification Rev 2 2 compliant 3 3V core logic with universal PCI interface compatible with 3 3V and 5V PCI signaling environments No ZV support Keyboard NS 87570 K B controller 87 88 90 keys with 101 102 key emulation Supports Windows keys and Application key Standard pitch 3 0mm travel length Spill proof Pointing Device 2 button design with on off and scroll up down buttons CCR enable...

Page 132: ...own toggle Status panel mode button selected models only Status LEDs Caps Num Scroll lock LEDs green Pad Lock touch pad on off LED amber Power status LED dual color power on green standby amber Battery charging LED charging amber fully charged green abnormal red HDD FDD CD ROM activity LEDs green LCD dot matrix display with 2 backlight LEDs on selected models When the unit is on the display shows ...

Page 133: ...ure 5 to 35 C 41 to 95 F Storage temperature 20 to 50 C 4 to 122 F Operating humidity 20 to 90 RH 5 to 35 C Operating shock 60inch sec 2ms half sine Non operating shock 80inch sec 2ms half sine Operating vibration 1 4G 5 to 500Hz Non operating vibration 0 9G 5 to 500Hz Operating altitude up to 3 000m 10 000 ft Standards PC99 ACPI Software specifications Software 512KB flash BIOS ROM Standby to RAM...

Page 134: ...d with your computer check HP Notes Click Start Programs HP Library or double click the HP Library icon on the desktop For Windows ME Click Start Help Your HP Notebook HP Notes Software system resources The tables in this section show typical resource usage as set up by the HP notebook BIOS Plug and play operating systems drivers and BIOS setup settings may change some of the entries To see other ...

Page 135: ...resses 100 3FF 170 177 Internal CD ROM drive secondary IDE controller 1F0 1F7 Internal hard disk drive primary IDE controller 220 22F DOS games FM decoding 376 Internal CD ROM drive secondary IDE controller 378 37F LPT1 printer port 388 38B DOS games FM decoding 3B0 3BB VGA adapter 3C0 3DF VGA adapter 3E0 3E1 PCMCIA controller 3F0 3F5 Floppy disk drive controller 3F6 Internal hard disk drive prima...

Page 136: ... of the HP notebook PC AT Commands Ambit In the following AT command table default settings are shown in bold All listed AT commands except A must be preceded by AT Command Function Ambit A Re execute command not preceded by AT A Go off hook and attempt to answer a call B0 Select V 22 connect 1200 bps B1 Select Bell 212A connect 1200 bps C1 Return OK message Dn Dial modifier E0 Turn off command ec...

Page 137: ...ections speeds Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer Connect XXXX and Error X2 Report basic call progress result codes and connections speeds i e Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer Connect XXXX and Error X3 Report basic call progress result codes and connections rate i e Ok Connect Ring No Carr...

Page 138: ...t with async off line command mode Q2 Select sync connect with async off line command mode and enable DTR dialing of directory zero Q3 Select sync connect with async off line command mode and enable DTR to act as Talk Data switch Q4 Select Hayes AutoSync mode Q5 Modem negotiates an error corrected link Q6 Select asynchronous operation in normal mode R0 CTS tracks RTS sync or CTS is normally ON and...

Page 139: ... 29 7200bps 44 V 29 9600bps 45 V 17 7200bps long 46 V 17 7200bps short 47 V 17 9600bps long 48 V 17 9600bps short 49 V 17 12000bps long 4A V 17 12000bps short 4B V 17 14400bps long 4C V 17 14400bps short 60 2400bps V 34 only 61 4800bps V 34 only 62 7200bps V 34 only 63 9600bps V 34 only 64 12000bps V 34 only 65 14400bps 66 16800bps 67 19200bps 68 21600bps 69 24000bps 6A 26400bps 6B 28800bps 6C 312...

Page 140: ...ash memory at 57 6 kbps SDR 0 Disable distinctive ring SDR 1 Enable distinctive ring type 1 SDR 2 Enable distinctive ring type 2 SDR 3 Enable distinctive ring type 1 and 2 SDR 4 Enable distinctive ring type 3 SDR 5 Enable distinctive ring type 1 and 3 SDR 6 Enable distinctive ring type 2 and 3 SDR 7 Enable distinctive ring type 1 2 and 3 ECC Commands C0 Disable data compression C1 Enable MNP 5 dat...

Page 141: ...CII 10 S5 Backspace character 0 255 ASCII 8 S6 Wait time for dial tone 2 255 s 2 S7 Wait time for carrier 1 255 s 50 S8 Pause time for dial delay modifier 0 255 s 2 S9 Carrier detect response time 1 255 1 s 6 S10 Carrier loss disconnect time 1 255 1 s 14 S11 DTMF tone duration 50 255 001 s 95 S12 Escape prompt delay 0 255 02 s 50 S14 General bit mapped options status 138 8Ah S16 Test mode bit mapp...

Page 142: ...0 General bit mapped options status 104 68h S41 General bit mapped options status 195 C3h S46 Data compression control 138 S48 V 42 negotiation control 7 S82 LAPM break control 128 40h S86 Call failure reason code 0 255 S91 PSTN transmit attenuation level 0 15 dBm 10 country dependent S92 Fax transmit attenuation level 0 15 dBm 10 country dependent S95 Result code messages control 0 Selected Resul...

Page 143: ... voltage you should use one of the power cords listed below To purchase a power cord including one for a country not listed below or a replacement AC adapter contact your local Hewlett Packard dealer or sales office Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 Europe Egypt Israel Saudi Arabia 250 Vac 2 5 A 8120 6314 Hong Kong...

Page 144: ...al HP contact Do not disassemble There are no serviceable parts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not expose the battery pack to high storage ...

Page 145: ...o not attempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not disassemble the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LED Safety The infrared port located on the back panel of the notebook is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following pre...

Page 146: ...tallation In the unlikely event that there is interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following reorienting or relocating the receiving antenna relocating the computer with respect to the receiver connecting the computer s AC adapter to another power outlet Connections to Peripheral Devices To maintain compliance...

Page 147: ...tus as set out in the radio interference regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada European Union The equipment has been approved ...

Page 148: ...uct support contact Hewlett Packard at the phone numbers provided in your Reference Guide Japan Japan Telecommunications Approval JATE approval number A00 0143JP A00 0434JP Name of Equipment T18M038 00 T18N040 00 Russia Продукт сертифицирован в системе ГОСТ Р Модем сертифицирован в системе ЭЛЕКТРОСВЯЗЬ International Products sold internationally by Hewlett Packard and its authorized dealers meet t...

Page 149: ...5 1995 EN 61000 4 6 1996 EN 61000 4 11 1994 ENV 50204 1995 Telecom TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC amended by 92 31 EEC 93 68 EEC and the R TTE Directive 1999 5 EC Annex II and carries the CE marking accordingly 1 The product was tested in a typical conf...

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Page 151: ...nfrared 74 parallel 71 USB 72 diagnostic testing 116 dial in network connection 61 digitally signed drivers 87 display activating external 75 adjusting 30 dual display 75 extending life 45 external 75 troubleshooting 101 TV set 76 docking connector location 15 drivers digital signing 87 downloading 87 updating 92 Windows 2000 87 Windows 98 87 Windows ME 87 DVD access light 16 drive location 12 tro...

Page 152: ...66 dialing in to 61 resuming connection 68 notebook bottom view 15 caring for 44 cleaning 46 front view 13 ports 70 rear and left view 14 support 92 top and right view 12 Num lock status light 16 using 29 O on off switch location 12 using 21 One Touch buttons location 12 troubleshooting 108 Outlook Express 58 62 P Pad Lock button location 12 parallel device connecting 71 parallel port location 14 ...

Page 153: ...g 114 status lights battery 53 location 12 16 power 21 status panel 17 location 13 support 92 telephone 93 system off button location 14 resetting 24 T telephone numbers 94 support 93 testing hardware 116 TimTel 59 top and right view 12 touch pad 45 configuring 33 location 12 settings 33 troubleshooting 105 using 32 troubleshooting audio 100 battery 111 CD ROM drive 100 display 101 DVD drive 102 h...

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