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HP Pavilion 14-e000, Maintenance And Service Manual

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HP Pavilion 14-e000 Maintenance And Service Manual Download Page 97

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is

functioning properly.

To start System Diagnostics:

1.

Turn on or restart the computer, quickly press 

esc

, and then press 

f2

.

2.

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test while it is running, press 

esc

.

Using System Diagnostics

87

Summary of Contents for Pavilion 14-e000

Page 1: ...HP Pavillion 14 Notebook PC Maintenance and Service Guide ...

Page 2: ... and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall n...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...ce tag 17 Computer major components 18 Display assembly subcomponents 23 Mass storage devices 24 Miscellaneous parts 25 Sequential part number listing 26 4 Removal and replacement procedures preliminary requirements 31 Tools required 31 Service considerations 31 Plastic parts 31 Cables and connectors 32 Drive handling 32 Grounding guidelines 33 Electrostatic discharge damage 33 Packaging and trans...

Page 8: ...ctor cable 55 System board 57 RTC battery 60 Fan 62 Heat sink 63 Processor 67 PCH heat sink 69 Optical drive connector cable 71 USB board 73 Speakers 75 Display assembly 76 7 Using Setup Utility BIOS and System Diagnostics 85 Starting Setup Utility BIOS 85 Updating the BIOS 85 Determining the BIOS version 85 Downloading a BIOS update 86 Using System Diagnostics 87 8 Specifications 88 Computer spec...

Page 9: ... Manager 95 What you need to know 96 Using the HP Recovery partition to recover a minimized image select models only 96 Using HP Recovery media to recover 97 Changing the computer boot order 97 Removing the HP Recovery partition 97 10 Power cord set requirements 98 Requirements for all countries 98 Requirements for specific countries and regions 99 11 Recycling 100 Index 101 ix ...

Page 10: ...x ...

Page 11: ...bsystem memory Chipset Intel HM86 Express Chipset Intel HM76 Express Chipset Graphics Internal graphics Intel HD 4600 Series Graphics on computer models equipped with an Intel core I processor Intel HD 4000 Series Graphics on computer models equipped with an Intel i3 i5 or i7 processor Intel HD Graphics on computer models equipped with an Intel Pentium processor Supports HD decode DX11 and HDMI Pa...

Page 12: ...on computer models equipped with Windows 7 32 bit operating system 2048 MB 2048 MB 1 not supported on computer models equipped with Windows 7 32 bit operating system Hard drive Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives 1 TB 5400 rpm 9 5 mm 750 GB 5400 rpm 9 ...

Page 13: ...phone Audio out stereo headphone HDMI v1 4 supporting up to 1920 1080 60Hz Headphone Microphone in combo jack HP Smart Pin AC adapter RJ 45 Ethernet Gigabit support with LED indicators USB 2 0 3 0 ports on computer 3 2 on one side 1 on other USB port allocation 3 for the computer 1 for camera 1 for MiniCard VGA Dsub 15 pin supporting 2048 1536 external resolution 75Hz and 1920 2000 external resolu...

Page 14: ...nstalled Microsoft Windows 8 Professional Microsoft Windows 8 Standard FreeDOS Ubuntu Linux Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module Optical drive MiniCard Components 4 Chapter 1 Product description ...

Page 15: ...d state drives SSD or a secondary hard drive To find out what software is included on your computer select Start All Programs Display Item Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer Finding your hardware and software informat...

Page 16: ...elect Start All Programs Communication and Chat CyberLink YouCam 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Thes...

Page 17: ... in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start Contro...

Page 18: ...stem information when pressed in combination with the fn key 2 fn key Used in conjunction with hot keys 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions 8 Chapter 2 External component identification ...

Page 19: ...onents Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off 4 Caps lock light On Caps lock is on which switches the keys to all ca...

Page 20: ...ects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 21: ...es earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start scree...

Page 22: ...state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 12 Cha...

Page 23: ... high power device at a time 4 RJ 45 network jack Connects a network cable 5 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using DC power 6 Power connector Connects an AC adapter 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is design...

Page 24: ...rnal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery release latch Releases the battery from the battery bay 14 Chapter 2 External component identification ...

Page 25: ...le only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact customer support through Help and Support 5 Hard drive compartment cover The hard drive compartment cover provides acce...

Page 26: ...3 Illustrated parts catalog 16 Chapter 3 Illustrated parts catalog ...

Page 27: ...numeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric iden...

Page 28: ...Computer major components 18 Chapter 3 Illustrated parts catalog ...

Page 29: ...er button board includes cable 722908 001 5 TouchPad button board includes bracket TouchPad button board cable and TouchPad cable 722909 001 6 System board includes processor and replacement thermal material SPS System board for use on computer models with the HM86 chipset a graphics subsystem with UMA memory and the Linux operating system includes replacement thermal material 713255 001 SPS Syste...

Page 30: ...h an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Linux operating system includes thermal replacement material 729843 001 SPS System board equipped with an Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W a graphics subsystem with UMA memory and the Windows 8 Standard operating system include...

Page 31: ...r connector barrel and RJ45 cover 716177 001 Rubber Kit not illustrated includes front and rear rubber feet display bezel rubber bumpers and display bezel rubber screw covers 722910 001 17 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive bracket 716178 001 18 Hard drive does not include hard drive bracket hard drive connector cable or screws 1 TB 5400 rpm 9 ...

Page 32: ...d Bluetooth 4 0 Combo Adapter for use on all computer models 690020 001 Realtek RTL8188EE 802 11bg n 1 1 WiFi Adapter 709848 001 Intel Wireless N 7260BN 802 11 b g n 2x2 WiFi BT 4 0 combo adaptor 717384 001 21 Service cover 686272 001 22 Chapter 3 Illustrated parts catalog ...

Page 33: ... 4 Left and right display hinge covers 5 Left and right display hinges and vertical support brackets 6 Display panel cable includes webcam microphone module cable 722913 001 7 Antenna Kit includes wireless antenna left and right main and auxiliary cables and transceivers 716183 001 8 Display enclosure 686251 001 Rubber Kit not illustrated includes front and rear rubber feet display bezel rubber bu...

Page 34: ...34250 001 500 GB 5400 rpm 9 5 mm 634932 001 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 7 0 mm 670035 001 Hard Drive Hardware Kit includes 716179 001 2a Hard drive bracket 2b Hard drive connector cable Hard drive bracket screws not illustrated 3 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive bracket 716178 001 24 Chapter 3 Illustrated parts catalog ...

Page 35: ...7 001 710412 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Europe 490371 021 For use in India 490371 D61 For use in Italy 490371 061 For use in Korea 490371 AD1 For use in North America 490371 001 For use in People s Republic of China 490371 AA1 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Screw Ki...

Page 36: ...nnector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 716179 001 637193 001 RTC battery includes cable and double sided tape 670035 001 320 GB 5400 rpm 7 0 mm hard drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and ...

Page 37: ...al material 713255 501 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with UMA memory and the Windows Standard operating system includes replacement thermal material 713256 001 System board for use only on computer models equipped with the Intel HM86 chipset a graphics subsystem with 2 GB of discrete memory and the Linux operating system incl...

Page 38: ...hPad Top cover in regal purple finish includes TouchPad Top cover in sparkling black finish includes TouchPad 716176 001 14 0 in LED SVA HD BrightView display panel 716177 001 Base enclosure for use includes battery cover lock latch battery cover release latch power connector barrel and RJ45 cover 716178 001 DVD RW Double Layer with SuperMulti Drive includes optical drive bezel and optical drive b...

Page 39: ...oard includes bracket TouchPad button board cable and TouchPad cable 722910 001 Rubber Kit includes front and rear rubber feet display bezel rubber bumpers and display bezel rubber screw covers 722911 001 Screw Kit 722912 001 Speakers include speaker cables 722913 001 Display panel cable includes webcam microphone module cable 722914 001 SPS Plastic Kit 723522 001 Intel Quad Core i7 4702MQ 2 20 GH...

Page 40: ...Spare part number Description 733432 001 Display back cover in mineral black finish 733433 001 Top cover in mineral black finish includes TouchPad 30 Chapter 3 Illustrated parts catalog ...

Page 41: ...include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply...

Page 42: ...ve shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be...

Page 43: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 44: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 45: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 46: ...ccess and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 16 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 9 screws that must be removed replaced and...

Page 47: ...ety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn t...

Page 48: ...puter 4 Remove the battery see Battery on page 37 Remove the optical drive 1 Loosen the Phillips PM3 0 10 5 captive screw 1 that secures the service cover to the computer 2 Slide the service cover 2 forward until it disengages from the computer 3 Remove the service cover 3 The service cover is available using spare part number 720675 001 4 Position the computer with the left side toward you 5 Remo...

Page 49: ...7 Remove the optical drive 3 Reverse this procedure to install the optical drive Component replacement procedures 39 ...

Page 50: ... off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 5 Remove the service cover see Optical drive on page 38 Remove...

Page 51: ...you b Disconnect the hard drive connector cable 1 from the hard drive c Remove the four Phillips PM2 5 3 25 screws 2 that secure the hard drive bracket to the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 716179 001 Reverse this procedure to install the har...

Page 52: ...move the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all e...

Page 53: ...e NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 43 ...

Page 54: ...hen click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Discon...

Page 55: ...2 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 45 ...

Page 56: ... in country region Spare part number For use in country region Spare part number For use in the United States 716164 001 For use in the United States 722129 001 For use in Latin America 716164 161 For use in Latin America 722129 161 For use in Thailand 716164 281 For use in Thailand 722129 281 For use in Taiwan 716164 AB1 For use in Taiwan 722129 AB1 For use in Korea 716164 AD1 For use in Korea 72...

Page 57: ...rvice cover see Optical drive on page 38 Remove the keyboard 1 Remove the three Phillips PM2 5 4 0 screws that secure the keyboard to the computer 2 Rest and secure the computer on its left side 3 Partially open the computer Component replacement procedures 47 ...

Page 58: ... the front toward you 6 Lift the rear edge of the keyboard until it rests at an angle 7 Swing the keyboard 1 up and forward until it rests upside down on the palm rest 8 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 48 Chapter 6 Removal and replacement procedures for Authorized Service Provide...

Page 59: ...tionary blue finish 716173 001 In flyer red finish 716172 001 In pearl white finish 716171 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Componen...

Page 60: ... NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover Power button board see Power button board on page 53 TouchPad button board see TouchPad button board on page 54 Remove the top cover 1 Remove the six Phillips PM2 5 6 5 screws that secure the top cover to the computer 50 Chapter 6 Removal and repl...

Page 61: ... 5 screws on the front edge of the computer 3 Release the ZIF connector 1 to which the power button board ribbon cable is connected and then disconnect the power button board ribbon cable from the system board 4 Release the ZIF connector 2 to which the TouchPad button board ribbon cable is connected and then disconnect the TouchPad button board ribbon cable from the system board Component replacem...

Page 62: ...he rear edge of the top cover 1 and swing it up and forward until the left and right sides of the top cover detach from the base enclosure 7 Remove the top cover 2 Reverse this procedure to install the top cover 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...m the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c Keyboard see Keyboard on page 46 Remove the power button board 1 Turn the top cover upside down with the front toward you 2 Release the power button board ribbon cable through the opening in the top cover 1 3 Remov...

Page 64: ...ve the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c Keyboard see Keyboard on page 46 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Release the ZIF connector 1 to which the TouchPad board ribbon cable is connected and then disconnect the To...

Page 65: ...stem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c Keyboard see Keyboard on page 46 d Top cover see Top cover on page 49 Remove the pow...

Page 66: ...or 3 from the mold built into the base enclosure 4 Remove the power connector cable Reverse this procedure to install the power connector cable 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...d the Windows 8 Standard operating system 713258 501 For use only on computer models equipped with an Intel Dual Core i5 or Pentium processor a graphics subsystem with 1 GB of discrete memory and the Linux operating system 713258 001 For use only on computer models equipped with an Intel Dual Core i5 or Pentium processor a graphics subsystem with UMA memory and the Windows 8 Standard operating sys...

Page 68: ...d from the defective system board and installed on the replacement system board Memory module see Memory module on page 44 RTC battery see RTC battery on page 60 Fan see Fan on page 62 Heat sink see Heat sink on page 63 Processor see Processor on page 67 PCH heat sink see PCH heat sink on page 69 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you...

Page 69: ...the Phillips PM2 5 6 5 screw 2 that secure the system board to the base enclosure 8 Lift the right side of the system board 1 until it rests at an angle 9 Disconnect the power connector cable 2 from the system board 10 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Component replacement procedures 59 ...

Page 70: ...ernal devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System board on page 57 Remove the RTC battery 1 Turn the system bo...

Page 71: ...TC battery 2 from the system board The RTC battery is attached to the base enclosure by double sided tape 4 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 61 ...

Page 72: ...ove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System board on page 57 Remove the fan 1 Turn the system board upside down with the front toward you 2 D...

Page 73: ...the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the fol...

Page 74: ... that secure the heat sink to the system board 3 Remove the heat sink 2 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory 4 Following the 1 through 4 sequence stam...

Page 75: ...al must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal paste is used on the VGA chip 3 and the heat sink section 4 that servic...

Page 76: ...Reverse this procedure to install the heat sink 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ...ps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical dr...

Page 78: ...triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see...

Page 80: ...es of the PCH heat sink and the PCH each time the PCH heat sink is removed Replacement thermal material is included with the PCH heat sink and system board spare part kits NOTE The following illustration shows the PCH heat sink replacement thermal material locations A thermal pad is used on the PCA 1 and the PCH heat sink 2 Reverse this procedure to install the optical drive connector cable 70 Cha...

Page 81: ...ower cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System board on pag...

Page 82: ...2 Remove the optical drive connector cable 2 Reverse this procedure to install the optical drive connector cable 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...he computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System board on page 57 Remove the ...

Page 84: ...Reverse this procedure to install the USB board 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...rom the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c WLAN module see WLAN module on page 42 d Keyboard see Keyboard on page 46 e Top cover see Top cover on page 49 f System board see System board on page 57 Remove the speakers 1 Release the speaker cable from the c...

Page 86: ... on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Optical drive see Optical drive on page 38 b Hard drive see Hard drive on page 40 c WLAN module see WLAN module on pag...

Page 87: ...Remove the display assembly 1 Remove the six Phillips PM2 5 6 0 screws 1 that secure the display assembly to the base enclosure 2 Remove the display assembly 2 Component replacement procedures 77 ...

Page 88: ...cure the display bezel to the display assembly The display bezel screw covers are available in the Rubber Kit spare part number 722910 001 b Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 89: ...c Remove the display bezel 4 The display bezel is available using spare part number 716182 001 Component replacement procedures 79 ...

Page 90: ...le sided tape CAUTION Due to the thin profile of the webcam microphone module it is easily damaged Take extra precaution to ensure the webcam microphone module is not damaged when removing and replacing the module The webcam microphone module is available using spare part number 719845 001 non HD webcam microphone module 80 Chapter 6 Removal and replacement procedures for Authorized Service Provid...

Page 91: ... the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel b Lift the top edge of the display panel 1 and swing it up and forward until it rests upside down in front of the display enclosure c Release the adhesive strip 2 that secures the display panel cable connector 3 to the display panel Component replacement...

Page 92: ... 686273 001 6 If it is necessary to replace the display hinges a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 The display hinges are available using spare part number 716181 001 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 93: ...part number 722913 001 and includes the webcam microphone cable 8 If it is necessary to replace the wireless antenna cables and transceivers NOTE Depending on computer model some computer models may be equipped one or two sets of wireless antenna cables and transceivers a Detach the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the dis...

Page 94: ...nsceivers 3 The wireless antenna cables and transceivers are available using spare part number 716183 001 Reverse this procedure to install the display assembly 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 95: ...operly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS ve...

Page 96: ...on to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network admi...

Page 97: ...ware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 87 ...

Page 98: ... 19 5V 4 62A 90W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device oper...

Page 99: ...mber of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 250 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 14 0 in SVA display panel display specifications 89 ...

Page 100: ...rity Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 250 269 655 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is ...

Page 101: ...failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options Syst...

Page 102: ...software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customiz...

Page 103: ...tions Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows ...

Page 104: ...information see Removing the HP Recovery partition on page 97 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory...

Page 105: ...r of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original fac...

Page 106: ...ntactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a m...

Page 107: ...r looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the ...

Page 108: ...quirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage ...

Page 109: ...st be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard...

Page 110: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 100 Chapter 11 Recycling ...

Page 111: ...ectors service considerations 32 Cover Kit spare part number 27 D display components 5 specifications 89 display assembly removal 76 spare part number 76 subcomponents 23 display bezel removal 78 spare part number 23 28 79 display enclosure spare part number 23 26 display hinge removal 82 spare part number 23 28 82 display hinge cover spare part number 23 Display Hinge Kit spare part number 23 28 ...

Page 112: ...ions 32 Memory card reader 11 memory module product description 2 removal 44 spare part numbers 21 27 44 microphone location 6 product description 2 model name 1 monitor port 11 mute light mute 9 O operating system product description 4 optical drive 28 location 13 precautions 32 product description 2 removal 38 spare part number 21 24 28 38 optical drive connector cable removal 71 spare part numb...

Page 113: ...art number 21 29 75 specifications computer 88 display 89 hard drive 90 system board removal 57 spare part numbers 19 20 27 29 57 T thermal pad spare part number 29 tools required 31 top cover removal 49 spare part number 28 30 49 spare part numbers 19 TouchPad button 10 TouchPad button board removal 54 spare part number 19 29 54 TouchPad components 10 TouchPad zone 10 transporting guidelines 34 U...

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